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City Express Plus Guadalajara Expo

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317 Reviews from our TripAdvisor Community

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Showing 17: English reviews
Morelia, Mexico
Reviewed 17 June 2016

Everything was fine except for the internet service. I had a hard time connecting and when I finally did the service was very slow. These hotels are supposed to cater to people who travel for business and an essential element for us is the internet service. I would highly recommend that you please look into this if not I will...

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Helpful?
Thank nchavez_santillana
Cambridge, United Kingdom
Reviewed 14 April 2016

Let's start with the few good things: The room was clean. End. The bad points: internet NEVER really worked in my room although I complained and it was extremely important for me. The room was really small. The breakfast was very poor. The personal was unpolite in general, they didn't even help us with the luggage and stuff like that....

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Helpful?
Thank Itzy304
Alan T, Guest Relations Manager at City Express Plus Guadalajara Expo, responded to this review

Dear Itzy304 Firstly thank you for your custom and valuable feedback. Please accept my sincere apologies for the inconveniences you were put through, corrective measures have been put in place to avoid reoccurrence. Thank you for taking the time to voice your concerns. It is through such communication that we are given an opportunity to evaluate our performance, and focus...

Perdido Key, Florida
Reviewed 28 March 2016

Well, the room was clean, but this outfit could care less about their guests - they advertise "free airport pick-up" I called, they never showed, I called again & got "I don't know" - I had to take a taxi.The desk and chair are super small, like it's for a 5 year-old kid, certainly not an adult. The WiFi disconnected...

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Thank WMoore1131
Italy
Reviewed 11 September 2015

I have stayed at city express hotels in several locations around Mexico, and this one is the only one I have to feel disappointed with. Since I work for several companies, I usually get a corporate discount. This time the mail did not get in timely, so the staff just would refuse the discount and practically forced my to pay...

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Helpful?
1Thank realworldtraveller
marlen c, Guest Relations Manager at City Express Plus Guadalajara Expo, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the service at the reception, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us the...

Germany
Reviewed 20 June 2015

Well I go to this amazing place in Mexico i.e Guadalajara and was forced to stay in this place(It was close to work) but the 10 days I lived here where really bad days of my life. Except two experienced staff I seriously dint find anyone even bothered slightly about any of their customers. To add to the mess they...

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Helpful?
Thank Melvi P
marlen c, Guest Relations Manager at City Express Plus Guadalajara Expo, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the service at the reception, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us the...

Reviewed 30 March 2015 via mobile

The bed only has two tiny pillows! Is so uncomfortable. The bathroom is very small also, and is all black so you can't really tell if it is clean. No bath tub, Iron and hair dryer aether. Very small room. The cost is about 90 dls. NOT WORTH IT. Is far from key touristic places.

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Helpful?
Thank Francisco B
marlen c, Guest Relations Manager at City Express Plus Guadalajara Expo, responded to this review

Dear Francisco, Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home. We are thankful for your comments about the room, this kind of comments help us to improve our service. Thank you for your comments and we hope to see you soon.

Reviewed 10 May 2014 via mobile

Had a great time here! The front desk staff was very attentive and upgraded us to the renovated suites at the top floor. The rooms were very modern and it felt like a "Ikea" store; for us was just ok. Breakfast is included until 11:00am which was also very nice. The location was perfect to enjoy the city. We would...

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Thank Bothfeld1984
Marlen C, Guest Relations Manager at City Express Plus Guadalajara Expo, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Guadalajara did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon

Glasgow, United Kingdom
Reviewed 24 February 2014

The hotel is ok, rooms are basic, but nice, no toiletries, you can hear everything from next room and the noisy guests, laughter as if they were in a market....but at midgnight :S Coffee shop is overpriced for what it is, not exceptionally tasty, no assortment of what you want as you need to ask for 2 or 3 options...

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Thank empireofshadows
Marlen C, Guest Relations Manager at City Express Plus Guadalajara Expo, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the noise in your room as this helps us to identify our areas of opportunity and work on them to improve the quality of our services. Waiting us the chance to have your preference and serve...

Leon, Mexico
Reviewed 25 October 2012

Little bit small but clean rooms. Good shower. Hated that you can't adjust the AC system, it's prefixed and can not change it its just ON or OFF. Poor breakfast not even cream cheese. Well located and big parking space.

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1Thank iktz88
ControlCalidad, Guest Relations Manager at City Express Plus Guadalajara Expo, responded to this review

Appreciated guest: It is gratifaying to say hello and also thanks for you choosing us to our hotel City Express Guadalajara. It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. We say goodbye to you, reiterating our commiment to continue improve Thanks for visiting

Edmonton
Reviewed 12 April 2012

This hotel is extremely 'clean' which was the first item I noticed; the little cafe in the lobby is in pristine condition I had a chicken cesar salad which was excellent and also they provide personal sized pizzas. I believe that the highlight of this hotel is the quality buffet breakfast, mentioned as a 'continental' breakfast which is largely more...

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Helpful?
1Thank TRAVELWILDONE
CalidadyServicio, Guest Relations Manager at City Express Plus Guadalajara Expo, responded to this review

Dear Guest, Thank you very much for taking the time to share your comments with us. It is our pleasure to host you at City Express Guadalajara, we are thrilled to know that the continental breakfast, free Wi-Fi and location met your expectations. We will continue to work with the highest quality standards to ensure your future stays with us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about City Express Plus Guadalajara Expo

Address: Av. Mariano Otero 1390 | Co. Rinconada del Sol, Guadalajara 45055, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: $70 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — City Express Plus Guadalajara Expo 2*
Number of rooms: 145
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Also Known As:
City Express Guadalajara Hotel Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from City Express Plus Guadalajara Expo staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They have a STRICT NO REFUND policy, so if you prepay, you're out of luck.”
 of 5 bubbles WMoore1131, 28 Mar 2016 | Read review
“The only Tip I can give you is STEER CLEAR from this place..dont even come close to it..”
 of 5 bubbles melvip, 20 Jun 2015 | Read review
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