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Mexico City Marriott Reforma Hotel

1,280 reviews
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Traveller (341)
Room & Suite (230)
Dining (105)
Overview
  • Excellent55%
  • Very good28%
  • Average9%
  • Poor3%
  • Terrible5%
Travellers talk about
“la mansion”(20 reviews)
“elite members”(11 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star Hotel
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,280)Write a Review
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All reviewsthe executive loungela mansionelite memberszona rosabusiness triptop floorper dayconcierge staffcentral locationvery nice hotelbusiness centerbreakfast buffet isfitness centerchapultepec parkreformarodrigueztorres
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131 - 135 of 805 reviews
Reviewed 3 May 2017

I have stayed at many Marriotts in Europe, the Caribbean, Central America, and South America, but this was by far one of my worst experiences. Nonetheless, I will start off with the positives of this review. The room itself was very nice and Alberto from...More

7  Thank rebeccak757
Response from Marriott_Reforma, General Manager at Mexico City Marriott Reforma HotelResponded 4 May 2017

Dear Rebecca K Thank you for sharing your concerns in regard to your recent stay with us. We assure you that the issues you encountered are not typical nor tolerated at our hotel. The transportation (external supplier), has helped us with accurate and reliable service...More

Reviewed 2 May 2017

Concierge service was excellent. Mr. Giovanni Torres was very helpful and super friendly. Breakfast buffet also had many native dishes to choose from. Location is perfect too. I would recommend this hotel to stay at.More

Thank mkt4y
Response from Marriott_Reforma, General Manager at Mexico City Marriott Reforma HotelResponded 19 May 2017

Dear mkt4y: We appreciate the positive comments in regard to our staff and service. Our staff has the philosophy of service embedded and it is great to hear their hard work is recognized. We will make sure Mr. Giovanni Torres receives your nice comments; a...More

Reviewed 1 May 2017

Positives: - friendly staff - great Executive Lounge with a rooftop patio - well laid out rooms and clean bathrooms Negatives: - soft beds - Getting to and from the hotel is a big pain due to traffic: add extra time to your transit plans...More

Thank Weerobbie
Response from Marriott_Reforma, General Manager at Mexico City Marriott Reforma HotelResponded 7 July 2017

Dear Weerobbie: Thank you very much for your kind comments in regard to our rooms and our Executive Lounge. A special thank you for describing our staff as ¨friendly .Departments involved and mentioned, will receive your flattering comments. In regard to your constructive observation of...More

Reviewed 30 April 2017

I enjoyed my stay at the Marriott Rerforma. All of the staff was friendly and helpful, and the hotel was comfortable. The bar has great cocktails. Do ask the handsome concierge for a recommendation. He is super nice and will direct you to the best...More

Thank Sharon B
Response from Marriott_Reforma, General Manager at Mexico City Marriott Reforma HotelResponded 19 May 2017

Dear Sharon B: Your comfort is the main goal of our staff and it is our pleasure to know that we covered your expectations. Your comment in regard to our Chief Concierge Carlos Lucano is much appreciated. We are glad to know that you found...More

Reviewed 30 April 2017 via mobile

Great service. Friendly staff. Centrally located. Comfortable and updated rooms. Special GRACIAS to Mr. Salvador Gaytan who went above and beyond to ensure we had a memorable stay. We had an amazing view of the downtown area and la reforma, which was a romantic touch...More

Thank 917dc2015
Response from Marriott_Reforma, General Manager at Mexico City Marriott Reforma HotelResponded 29 May 2017

Dear 917dc2015: Thank you very much for your kind comments in regard to our hotel´s facilities, location and service. Special thanks for your recognition for service received from Mr. Salvador Gaytán our Rooms Division Manager. On his behalf and his team: Gracias!. Our staff is...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$151 - US$291 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Mexico City
#16 Family Hotel in Mexico City
#18 Luxury Hotel in Mexico City
#28 Romantic Hotel in Mexico City
#28 Business Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$151 - US$291 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Mexico City
#16 Family Hotel in Mexico City
#18 Luxury Hotel in Mexico City
#28 Romantic Hotel in Mexico City
#28 Business Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (341)
Room & Suite (230)
Dining (105)
Pool & Beach (27)
Hotel & Grounds (286)
Bathroom (17)
Business Centre & Event Rooms (10)
Family and Play Areas (2)
Nearby
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars,
boutiques and bistros, Zona Rosa is perfect for those
looking to have a great time to socialize, have fun
and be part of the great LGBT community in Mexico
City. Day or night, it’s possible to spend the entire
time exploring, drinking, dancing and shopping while
being amazed by its classic yet eclectic European
style. Reforma’s luxury hotels and world renowned
...More
Questions & Answers
Ask a question
Dipearl
30 December 2017|
AnswerShow all 6 answers
Response from CHRISTENPOMPA | Reviewed this property |
The earthquake affected la condesa and la roma neighborhoods really bad and many buildings in the south of the city. all the tourist areas are pretty safe like reforma, bellas artes, polanco, chapultepec and downtown.
1
Vote
JMSTraveler00
20 October 2016|
AnswerShow all 2 answers
Response from Jennifer D | Reviewed this property |
There are no self-serve laundry facilities on-site. If the hotel's own laundry charges are exorbitant, I'd suggest asking the Concierge about laundromats. I don't recall seeing anything locally but there may well be one... More
1
Vote
workhplayh
24 September 2016|
AnswerShow all 4 answers
Response from Will B | Reviewed this property |
Hi, I stayed for a week with work and walked most days to the office in the morning and evening. Never had an issue or felt unsafe. Definitely did not see any red light activity :)
2
Votes
Room Tips
"10th floor and above you get a nice city view"
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"Ask for the rooms on the Reforma side."
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"Request higher floors and the 15th floor for immediate access to the lounge upstairs!"
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"best views toward La Reforma"
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