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The St. Regis Mexico City

1,027 reviews
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Traveller (433)
Room & Suite (338)
Dining (103)
Overview
  • Excellent81%
  • Very good14%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
5.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,027)Write a Review
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1 - 5 of 681 reviews
Reviewed 1 week ago via mobile

This hotel has fantastic staff and super attentive service. Breakfast overlooking Chapultepec Castle is really a treat. The rooms are super well appointed with huge bathrooms. And the butler service is always fantastic. This is probably my favorite hotel out of the big chains in...More

Thank DiBruccolino
Response from Maria Fernanda E, Gerente at The St. Regis Mexico CityResponded 5 days ago

Dear DiBruccolino, Thank you for taking the time to write this wonderful review. We are pleased to see that your last stay with us was up to your expectations. It is always glad to read that our guest’s enjoy the hotel’s signature St. Regis Butler...More

Reviewed 1 week ago

Truly incredible service. I had the bad luck of my credit cards being stolen. They helped me in so many ways, the assistant manager came to my room to check on me and help out personally. Beautiful rooms and butler service like nowhere else. If...More

Thank Aleksey I
Response from Maria Fernanda E, Gerente at The St. Regis Mexico CityResponded 1 week ago

Thank you for taking the time to share your last experience with us. . We extremely concerned about the situation with your credit cards, we always try our best to offer a service of excellence with the high standards of a St. Regis and we...More

Reviewed 2 weeks ago via mobile

Enjoyed a weekend at the St Regis in an Executive Suite. The room was well appointed, the bed was excellent - comfortable, with high quality linens, pillows and duvet. Steam sauna in our bathroom. Butler service. Nespresso machine in our room. Two issues with our...More

Thank 2hotinMiami
Response from Maria Fernanda E, Manager at The St. Regis Mexico CityResponded 2 weeks ago

Dear 2hotinMiami, Thank you for taking the time for writting about your last experience at The St. Regis Mexico City, we are extremely happy to read that everything was above your expectation To offer a service of excellence with the high standards of a St....More

Reviewed 3 weeks ago

In all the years of our traveling to beautiful hotels and resorts worldwide, we have to say the service was beyond words. The restaurant manager Daniel Barragan was outstanding!!and all of his staff were beyond gracious, capable and friendly. The food was impeccable, each flavor...More

Thank gabyyohn
Response from Maria Fernanda E, Gerente at The St. Regis Mexico CityResponded 3 weeks ago

Dear gabyyohn, We are glad that your experience at J&G Grill was beyond words. At J&G Grill we define our food as American contemporary with local influence. Each season we offer a new menu specially made by our Chef de Cuisine Olivier Deboise. Also, we...More

Reviewed 4 weeks ago

Top notch in every way from the service to the rooms to the dining. Most rooms come with a butler/valet who is standing at the ready to provide service. Awesome bathroom, that came equipped with a tv built into the mirror which makes for an...More

1  Thank Leonard S
Response from Maria Fernanda E, Gerente at The St. Regis Mexico CityResponded 3 weeks ago

Dear Leonard S, Thank you for taking the time to write this wonderful review. We are really glad to hear that your expectations were exceeded. At The St. Regis Mexico City we delight every sense at all times that allow us to create an unparalleled...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$307 - US$778 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Mexico City
#3 Family Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#5 Spa Hotel in Mexico City
#8 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$307 - US$778 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Mexico City
#3 Family Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#5 Spa Hotel in Mexico City
#8 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (433)
Room & Suite (338)
Dining (103)
Pool & Beach (13)
Amenities (54)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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Beyond_YXU
18 February 2018|
AnswerShow all 4 answers
Response from Maria Fernanda E | Property representative |
All our rooms include The St. Regis Butler Service.
1
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cupcakekitty
22 December 2017|
Answer
Response from Rxgeek | Reviewed this property |
I stopped in the spa to look around. It is beautiful and seems reasonably priced for the experience. There is a link on the hotel's website with everything but prices. Do a Google search for "email St. Regis Mexico City" and... More
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Votes
fogcityshark
29 August 2017|
AnswerShow all 3 answers
Response from MargaretChicagoIL | Reviewed this property |
You have restos right in the area (walkable, and yes, it's safe), you have a bakery and wine shop across the street, and you have a metro (and yes, it's safe) not 5 minutes away. I did Ubers and then relied on taxis--none... More
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Room Tips
"The Luxury Suites are incredible"
Read review
"If you dont like smoking make sure you ask for a non smoking room."
Read review
"The suites are beautiful and have fantastic views."
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"If you find yourself on the 5th floor, call and request higher"
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