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The St. Regis Mexico City

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Traveller (527)
Room & Suite (367)
Dining (131)
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Overview
  • Excellent81%
  • Very good14%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Reviews (1,056)
There are newer reviews for The St. Regis Mexico City
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Traveller rating
544
108
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544
108
29
14
6
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All reviewsbutler servicediana restaurantthe king cole barpersonal butlerdiana fountaininfinity poolluxury suiterain showerfour seasonspaseo de la reformathird floorsteam roomcar servicefloor to ceiling windowsturn down servicebeautiful roomfavorite hotel
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201 - 205 of 701 reviews
Reviewed 4 July 2016

I didn't know that there was a butler service. I called the concierge at 10:30pm but no one picked up and was put through voicemail. I left my name and room number with my request and expected a call back. I fell asleep and noted...More

Thank DDP72NY
Response from Mariogggg, Marketing & Social Media at The St. Regis Mexico CityResponded 8 July 2016

Dear DDP72NY, Thank you very much for writing a review on your experience with us. We are glad to know you liked the property, however we were very surprised to know you were not told about our Butler service, as all of our Butlers introduce...More

Reviewed 1 July 2016 via mobile

A terrific experience, the St Regis looked after us so well. The room was beautiful and comfortable . We had a great view from the 8 th floor. The bar on level 3 was terrific with great bar food too. The Diana restaurant did a...More

Thank dollyddraws
Response from Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico CityResponded 8 July 2016

Dear dollyddraws, Thank you for choosing to stay with us and for this wonderful review. We are glad you enjoyed your room and its view, and our restaurants as well, our chefs are always looking for ways to surprise our guests. We hope you will...More

Reviewed 28 June 2016

What an excellent hotel. Wonderful staff, fabulous service, lovely room, every detail attended to. This is a luxury hotel with all the things you would expect - huge floral decorations in the lobby, nightly turn-down service, chocolates on the pillow etc etc. The breakfast is...More

Thank Darlene3501
Response from Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico CityResponded 5 July 2016

Dear Darlene3501, Thank you so much for leaving such a wonderful comment regarding your stay with us. We are very happy to know your experience was so positive. This is what fuels our passion to make every guest's stay unforgettable. We hope you will visit...More

Reviewed 19 June 2016

They would not allow us to check out until we paid for the missing towels. We were basically called thieves and the housekeeping staff lied about the seeing the towels and cloths in our bags. This was a horrible and infuriating experience and I felt...More

1  Thank Keosha1908
Reviewed 15 June 2016 via mobile

Luxurious. This hotel is amazing. It is at the most beautiful avenue in Mexico City (Paseo de la Reforma). The room is very good and modern, and also very quiet. The staff is always ready to assist. I definitely recommend St. Regis. just book it...More

Thank Domingos N
Response from Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico CityResponded 5 July 2016

Dear Domingos N, Thank you so much for visiting us and for taking the time to write such a nice review. We are very glad you liked the property and accomodations, but even more so that you were able to feel our team's eagerness to...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$311 - US$628 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Mexico City
#3 Family Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#6 Spa Hotel in Mexico City
#11 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$311 - US$628 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Mexico City
#3 Family Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#6 Spa Hotel in Mexico City
#11 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (527)
Room & Suite (367)
Dining (131)
Pool & Beach (23)
Amenities (54)
Business Centre & Event Rooms (11)
Family and Play Areas (2)
Questions & Answers
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ArchieTN
14 April 2018|
AnswerShow all 4 answers
Response from Terry H | Reviewed this property |
No to the lounge, yes to the butler, there are no Rolls Royce available unless you hire the service on the side. Concierge may be to able to help.
0
Votes
Beyond_YXU
18 February 2018|
AnswerShow all 6 answers
Response from Maria Fernanda E | Property representative |
All our rooms include The St. Regis Butler Service.
1
Vote
Google Translation
cupcakekitty
22 December 2017|
Answer
Response from Rick S | Reviewed this property |
I stopped in the spa to look around. It is beautiful and seems reasonably priced for the experience. There is a link on the hotel's website with everything but prices. Do a Google search for "email St. Regis Mexico City" and... More
0
Votes
Room Tips
"Always ask for an upgrade."
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"The rooms overlooking Reforma are the best"
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"Pay the price tag and enjoy your stay in Mexico City, its worth it, trust me."
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"If a view is important to you, discuss your options with the front desk before being assigned your room."
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