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The St. Regis Mexico City

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The St. Regis Mexico City
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858 Reviews from our TripAdvisor Community

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Showing 567: English reviews
Guatemala City, Guatemala
Reviewed 4 February 2015

I think this hotel has ruined me and now I won't be able to stay anywhere else. The service was beyond perfect, the rooms are big, clean and more than comfortable. And what made my stay truly memorable were all the small details. A true luxury experience.

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Helpful?
Thank neettraveler
Bernard d, Director General at The St. Regis Mexico City, responded to this review

Dear neettraveler, Greetings from Mexico City! First of all I would like to personally thank you for writing such an exceptional review about your last stay. Luxury is all about the small details and making all of our esteemed guests feel at home in Mexico City. I shared your comments with my entire team and everyone was truly delighted to...

Houston, Texas
Reviewed 3 February 2015

My husband and I stayed at the St. Regis Mexico City during Easter weekend and loved it. It's typical St Regis top-notch service. The location is great, as it's located right on Paseo de la Reforma, which is walking distance to Chapultepec and many other spots of interest. The hop-on, hop-off bus (Turibus) stop is also just a short walk...

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Helpful?
2Thank SilverStream
Bernard d, Director General at The St. Regis Mexico City, responded to this review

Dear SilverStream, Thank you very much for the time in writing such an exceptional review about your last stay at The St. Regis Mexico City. We are always looking forward to hearing from our guests, since this gives us the opportunity to offer excellence in service with a smile and a warm heart on every instance. I am glad to...

New York City, New York
Reviewed 1 February 2015

From the moment you arrive - you feel like you are embraced into a special circle. Who doesn't like a glass of champagne glass that awaits you as you are swiftly welcomed and checked in. The Spa is fantastic - great services and attentive staff! Rooms are super comfy and stylish, morning breakfast is fantastic....they even did a special sabering...

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Helpful?
Thank JustTravelNYC
Bernard d, Director General at The St. Regis Mexico City, responded to this review

Dear JustTravelNYC, Greetings from Mexico City! I am truly delighted to hear your words about your last stay with us. We are always honored to hear from our esteemed guests and particularly to learn that we managed to make your stay a memorable experience. I am glad to know that we managed to exceed your expectations and overall make you...

San Diego, California
Reviewed 31 January 2015

The St. Regis in Mexico City is absolutely amazing. From the welcome glass of champagne to the beautiful rooms to the unparalleled customer service you will not be disappointed with this hotel. The restaurants are also wonderful and the location could not be better.

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1Thank Scott M
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Scott M, Greetings from Mexico City! We are always very happy to hear from our esteemed guests and to learn that you had an unforgettable experience. We are pleased to learn that you received unparalleled customer service and that all of our associates made you feel at home in Mexico City. I have shared your comments with our entire...

Mexico City, Mexico
Reviewed 31 January 2015

I spent new year's eve here and it was great as always. This was actually my third stay at the St. Regis in Mexico City, and all of them have been for new year's eve. I am from Mexico City but I like to stay in a hotel for this special night of the year. This stay was just as...

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Helpful?
Thank MarioLoubet
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear MarioLoubet, Thank you for your kind words! It is truly exceptional to hear from our guests and especially to learn that you thoroughly enjoyed your stay with us. We are delighted to know that this was your third New Year celebration with us and that you have turned it into a true St. Regis tradition. We would like to...

Dubai, United Arab Emirates
Reviewed 17 January 2015

Was on a business trip to MEX. My first in the country. Stayed at the property for almost a week. Great service and what one would expect from the St. Regis. If I come back to the city this will be where I would stay. Tip: rooms are great but wish they where a bit bigger.

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Thank fofa80
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear fofa80, Greetings from Mexico City! We ae very pleased to learn about your great experience at our property, it is always extremely gratifying to hear from our guests and to learn that you chose The St. Regis Mexico City to explore Mexico City for the first time. It is a great pleasure to learn that we managed to surpass...

guadalajara, mexico
Reviewed 15 January 2015

I love this hotel. It's beautiful, comfortable, and everyone who works there is super nice. The breakfast buffet was fresh and delicious. The pool was lovely. The location is excellent -- close to so many things. Everyone tried extra-hard to make our stay a pleasant one, and they succeeded. They're even nice to kids -- my son was so impressed,...

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Helpful?
Thank dragon c
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear dragon c, Thank you very much for sharing your experience with us. We are always very pleased to hear from our esteemed guests and to learn that you had a comfortable and memorable stay with your family. I have shared your comments with our team and everyone was truly happy with your words and that you managed to feel...

Munich, Germany
Reviewed 13 January 2015

We recently stayed twice at this hotel and while the building is stunning and the rooms are gorgeous, the service is far below what I would expect (and have several times experienced at St. Regis hotels in the US and Asia). The rooms are beautifully designed with high-quality carpets and furniture, the bathrooms are well equipped and I especially like...

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1Thank SFLeonce
Bernard d, General Manager at The St. Regis Mexico City, responded to this review

Dear SFLeonce, First of all I would like to thank you for taking the time in sharing your experience with us. For me and my entire team it is extremely valuable to receive feedback from all of our esteemed guests in order for us to continue our search of excellence in service and to surpass your expectations as a St....

Brooklyn, New York
Reviewed 11 January 2015

We had high expectations for the St. Regis brand and found it just mediocre - no better than any other chain hotel. We stayed four nights during the week of New Year's and it was overall a good experience with exceptional service from the front desk and concierge. It was surprising that the St Regis would fail on a few...

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Thank Patrick N
New York City, New York
Reviewed 6 January 2015

Spent 2 nights at the St Regis at the beginning of a trip to Mexico, and it was just wonderful. There is nothing like being greeted with a glass of Champaign. My daughter loved the little candy dishes everywhere. The service was superb on every level. Everyone in the hotel seemed to know my name within hours. The room was...

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Helpful?
Thank KC W
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear KC W, Greetings from Mexico City! First of all I would like to thank you for taking the time in reviewing your last stay at The St. Regis Mexico City, it is always a great honor to hear from our esteemed guests. I have shared your words with our entire team in our daily morning meeting, and let me...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The St. Regis Mexico City is located at Paseo de la Reforma, a key financial and business district as well as a center for social life in the Mexican capital. The hotel enjoys a strategic location in front of the Glorieta de la Diana Cazadora, a meeting point between the Bosque de Chapultepec museums, Polanco business district and the Centro Histórico. The airport is a mere 45 minutes away. ... more   less 

Additional Information about The St. Regis Mexico City

Address: Avenida Paseo de La Reforma 439 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $450 - $900 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Mexico City 5*
Number of rooms: 189
Reservation Options:
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Also Known As:
The St. Regis Mexico City Hotel Mexico City
Hotel Style:
#2 Business Hotel in Mexico City
#3 Spa Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#5 Luxury Hotel in Mexico City
#5 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from The St. Regis Mexico City staff and other travellers.
11 questions
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Questions? Get answers from The St. Regis Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in room 911, a junior suite. Very nice.”
 of 5 bubbles Boggio, 4 Jan 2017 | Read review
“away from the main road and junction (Reforma)”
 of 5 bubbles stuartmB8057UB, 31 Dec 2016 | Read review
“Rooms on higher floors have better views of Reforma”
 of 5 bubbles Cedevine, 29 Dec 2016 | Read review
“The rooms with the views of the plaza / circle below are much noisier from traffic than those in the back of the hotel.”
 of 5 bubbles Hentschman007, 28 Dec 2016 | Read review
“Ask for a high room facing La Reforma and if you can splurge get a suite”
 of 5 bubbles NYTex, 15 Nov 2016 | Read review
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