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The St. Regis Mexico City

1,031 reviews
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Traveller (433)
Room & Suite (338)
Dining (103)
Overview
  • Excellent81%
  • Very good14%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from The St. Regis Mexico City
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Reviews (1,031)Write a Review
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531
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29
14
5
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All reviewsbutler servicediana restaurantthe king cole barpersonal butlerdiana fountaininfinity poolluxury suiterain showerfour seasonspaseo de la reformasteam roomcar servicefloor to ceiling windowshigh floorbeautiful roomfavorite hotelthird floor
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241 - 245 of 684 reviews
Reviewed 1 January 2016

If you look at my previous hotel reviews, there is a singular issue that can plague any stay for me no matter how amazing all of the other amenities are, and that's a failed air-conditioning system. There seems to be a growing trend in the...More

Thank Terry D
Response from Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico CityResponded 4 January 2016

Dear Terry D, Thank you for wrting a review about your stay with us. We are glad to know you had an overall great experience at The St. Regis Mexico City. Regarding the AC motion sensor, it is a standard in our rooms in order...More

Reviewed 31 December 2015 via mobile

We checked in late at night. Everything went smooth as we were really tired. Had several issues with concierge. We requested early turn down - never happened. I did wait up one night up to 10 pm and gave up. So frustrated. We stayed 6...More

Thank shefpat
Response from Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico CityResponded 4 January 2016

Dear shefpar, We would like to first of all thank you for taking the time to review your experience with us. We are glad to know your check-in went smoothly and you liked the rooms. However, we would like to sincerely apologize for the inconveniences...More

Reviewed 31 December 2015

From the champagne greeting when you check in to the 24-hour candy bar to the very-well done rooms, this hotel is awesome. The location is great, the staff is very service oriented and friendly and the bar is a good spot to rest before your...More

Thank DallasFoodFinder
Response from Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico CityResponded 4 January 2016

Dear DallasFoodFinder, Thank you for leaving such a nice review about your experience at The St. Regis Mexico City. It fills us with joy to know you had such a wonderful welcome and stay. We are glad to know you would stay with us during...More

Reviewed 27 December 2015

A serene, sophisticated, luxurious oasis in the heart of often chaotic Mexico City. We loved our stay- superb service, beautiful rooms, exceptional dining and a convenient location in the heart of Reforma. The personal butler service with complementary all day coffee and packing/unpacking service including...More

Thank AKR1
Response from Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico CityResponded 4 January 2016

Dear AKR1, Thank you for writing such a wonderful review about your experience a The St. Regis Mexico City. We very much agree with your comment about service being the main differentiator between good and great hotels, which is why we have very strict hiring...More

Reviewed 27 December 2015

We had a wonderful 5 days at this luxury hotel. Everything was perfect from arrival to departure. The staff were all very nice and friendly and the rooms very comfortable. I would recommend anyone to stay at this hotel you won't be disappointed.More

Thank Stuart S
Response from Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico CityResponded 4 January 2016

Dear Stuart S, We thank you for taking the time to review your stay with us. We are in the business of perfection, and we know our guests deserve nothing less, which is why we are so glad to read your experience at The St....More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$296 - US$764 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Mexico City
#3 Family Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#5 Spa Hotel in Mexico City
#8 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$296 - US$764 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Mexico City
#3 Family Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#5 Spa Hotel in Mexico City
#8 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (433)
Room & Suite (338)
Dining (103)
Pool & Beach (13)
Amenities (54)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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Beyond_YXU
18 February 2018|
AnswerShow all 4 answers
Response from Maria Fernanda E | Property representative |
All our rooms include The St. Regis Butler Service.
1
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cupcakekitty
22 December 2017|
Answer
Response from Rxgeek | Reviewed this property |
I stopped in the spa to look around. It is beautiful and seems reasonably priced for the experience. There is a link on the hotel's website with everything but prices. Do a Google search for "email St. Regis Mexico City" and... More
0
Votes
fogcityshark
29 August 2017|
AnswerShow all 3 answers
Response from MargaretChicagoIL | Reviewed this property |
You have restos right in the area (walkable, and yes, it's safe), you have a bakery and wine shop across the street, and you have a metro (and yes, it's safe) not 5 minutes away. I did Ubers and then relied on taxis--none... More
1
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Room Tips
"If you are a frequent traveler, make sure you share your credentials"
Read review
"The Luxury Suites are incredible"
Read review
"If you dont like smoking make sure you ask for a non smoking room."
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"The suites are beautiful and have fantastic views."
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