We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Every staff member was exceptionally friendly and helpful — from maintenace staff members, servers at the sumptuous breakfast buffet as well as the cordial front desk personnel. It will definitely be my hotel of choice on future visits to Mexico City.
I have stayed at this property twice, both times for work. It’s a well-run hotel with big rooms, good Wi-Fi, a nice breakfast buffet and 24 hour fitness center. The staff speaks great English and are really helpful. The only sightseeing options nearby is Coyoacan...More
The staff at this hotel are friendly and attentive. Room service was delivered promptly. The amenities were simple yet offered comfort and cleanliness.
Front desk and dinner by room staff were also friendly and prompt.
The location is also safe and offers quick access to...More
Walkable to stores and restaurants. Staff was very thoughtful and attentive. No pool tho, which is why it was only 4 stars.
VERY CLEAN! Comfortable and conveniently set up rooms. Would stay here again for business. 👍🏻
It seems all the staff in this hotel is more interested by their interactions in between them, than actually help guests.
Check-in counter was rude and did not make any effort (not even smile, not even keep the luggage). Very disappointing, the Uber driver was...More
Thank Christophe N
Response from IHGService, Guest Relations Manager at Holiday Inn Mexico City - Plaza UniversidadResponded 8 February 2018
Hi Christophe N,
Thank you for your stay and for leaving a review. Our goal has always been to provide our guests with the best hospitality service and I regret to read about the disappointments you had with the customer service received from our hotel...More