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Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel

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Parroquia 1056 Col. Santa Cruz Atoyac, Mexico City 03310 Mexico
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Traveller (100)
Room & Suite (30)
Dining (19)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 13/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel
Updated 13/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#115 of 459 hotels in Mexico City
Location
Cleanliness
Service
Value
Holiday Inn Plaza Universidad is located in the southern area of Mexico City, where you can enjoy space and comfort, 18 kilometers from the Benito Juarez International Airport and 5 kilometers from World Trade Center (WTC).
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Car hire
Business Centre with Internet Access
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Hair dryer
Room service
Safe
Telephone
Iron
Laptop safe
Private bathrooms
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, French, Russian, Spanish and 3 more
232Reviews9Q+A11Room tips
Traveller rating
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Islndguy wrote a review Nov 2021
Richmond, California66 contributions63 helpful votes
I am a gold member with this hotel chain and booked a reservation directly with their site (IHG). After multiple flight delays I arrived to this hotel late evening for a 3 night stay. I have stayed here before and didn't think I'd have any issue. When I tried to check in I was told that my reservation had been cancelled earlier that day by the hotel as they said there was a problem with my credit card. The hotel took it upon themselves to cancel my reservation, not notify me and leave me stranded that evening as they said they were fully booked and had no rooms available. In questioning the desk agent he said they had no way to contact me which was outrageous as I am a gold member and they have all my personal info. In addition the paper he was showing me with my reservation had my contact information on it. The desk agent never bothered to try and accommodate me elsewhere. It wasn't until I asked did he reluctantly pick up the phone to call around. Customer service was abysmal. It was also very apparent why they gave up my reservation. They had a big sign behind him welcoming formula 1 racing that was in town. I called the main reservations number for help and all they could do was apologize and offer a hotel 30 minutes away. They opened up a case for me so someone from the hotel could call me in 48hrs but what was I to do stranded in the middle of the night with no where to stay. On top of it no one bothered to call as they don't seem to care. The hotels only defense was your credit card did not clear prior to my arrival. Upon reservation booking it clearly stated to pay on arrival. There were no attempted charges on my card that I could see that day and that card had a massive credit limit available. It was used all that day and I used it immediately after to book another hotel. Any hotel should be well aware that credit cards might have issues as they are putting it in manually vs having it run in hand. They should have a process in place to address customers proactively and not leave them stranded. In closing, Holiday Inn Mexico City -Plaza Universidad gave up my room as a convenience for them. They did not care at all to alert me ahead of time, they did not care that I was a returning gold member and they did not care that they left me stranded in the middle of the night in a foreign country without a place to stay. They also could not care to contact me as they said they would after a case was opened with them directly. Be careful staying here as they have proven customer service is not a priority.
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Date of stay: November 2021
Service
1 Helpful vote
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Response from Division Cuartos, Director General at Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel
Responded 26 Nov 2021
Dear guest, I am very sorry for the experience you had, however, I would like you to know that when the hotels ask for a guarantee card is to verify that they have funds to cover the penalty in case of No Show. When the cards have insufficient funds, the booking automatically lose the guarantee. We make an attempt to locate our client, however, sometimes we could not.
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Ana A wrote a review Sep 2019
New York City, New York13 contributions24 helpful votes
I spent a week while I attended a course. I've really enjoyed my stay. The place is quiet, well located for my activity, the room large, nice amenities, a frigo bar would have been appreciated, the safety box was fine, everything clean. Very good breakfast that could be improved with no TACC options. And as usual what makes an experience outstanding is the people, always prompt to solve our needs.
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Date of stay: July 2019
Rooms
Cleanliness
Service
Trip type: Travelled on business
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cheframonantonio wrote a review Sep 2019
Metro Manila, Philippines57 contributions54 helpful votes
Coming from more three decades of hotel and foodservice background, I can say that there are some shining moments with the service and facilities of Holiday Inn Plaza de Universidad. Most people I met and/or mingled with in Mexico City are not (full) English speakers. However, there are some, and they might be a lot ratio-wise, in the short time I spent there, that really go the full nine yards in trying their very best to communicate in English. And with this, I salute you all, Señores y Señoras… muchos gracias. For what is a hotel and a resort (or a restaurant) but just a sum of products and service? The amenities of Holiday Inn Plaza de Universidad are not exactly mind-blowing, perhaps they decided to keep it low key intentionally? But as all humans need it in 2019, bidets are probably a must in a brand-name hotel. The rooms are fantastically clean and tidy. The WiFi is very strong. The elevators and public areas are pristine and in good condition. Although design wise, the main entrance’s stairs pose quite a risk for it being the same colour. Was there a wheelchair access ramp? I did not see one. Maybe at the back parking entrance I guess? But the Staff, I must mention here, for they deserve to be in the limelight— • Eduardo is the best restaurant waiter I have met. He would espy me coming in and for the second time, already knew my name, and my preference in coffee and set-up. Bravo, Eduardo! I wish for all the world’s waiters to and foodservice professionals to be like you. • Chef Jesus Soto, who was only too kind and generous to show me around the restaurant, guided by the charming “English translator”, the waitress Maite. Thank you, Chef Jesus and Maite! • The room attendant who constantly cleaned my room, and was only too kind in greeting me everytime, I forgot her name, but she is I consider, one of the unsung heroes of Holiday Inn Plaza de Universidad and really deserves a raise etc. • Paulo from Front Desk, however, is the extreme opposite of everybody, and is not deserving a position in guest relations. He has absolutely no skills in human interaction. His other comrades in that department however, are graceful and courteous. Muchos Gracias, Holiday Inn Plaza de Universidad! p.s. Another hero in this cinematic visit is the fantastic Marcos. My HI Plaza de Universidad Driver, who was most gracious and congenial. I salute you, Sir!
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Date of stay: August 2019
Rooms
Service
Sleep Quality
Room Tip: Book ahead, they get full quick.
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2 Helpful votes
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S186ZMkareng wrote a review Jun 2019
Dallas, United States15 contributions15 helpful votes
The hotel caters to American travelers, with a well-versed staff and amenities. I found the conference facilities very accommodating and spacious. The staff was only too happy to be of service. The lobby is grand and inviting. The breakfast buffet and lunch offerings were plentiful. The neighborhood is pedestrian-friendly with stores and shops close by. The room was quite comfortable in both temperature and furnishings. Parking was secure and attached to the Hotel.
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Date of stay: May 2019
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: My room had a view of the mountains!
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1 Helpful vote
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pablochavez wrote a review May 2019
Miami, Florida16 contributions27 helpful votes
Very warm room after more than 3 Hours after checked in When traveling on business a clean room with proper AC clean bathroom and English language tv channels is the minimum acceptable. Not a pleasant stay! TV only in Spanish Hotel does not invest in this amenity
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Date of stay: May 2019Trip type: Travelled on business
1 Helpful vote
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Response from IHGService, Guest Relations Manager at Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel
Responded 28 May 2019
Hi there, pablochavez! Thanks for staying and for taking the time to share your experience with us. First of all, sorry about the temperature in the room you had that were unpleasant. Also, I noticed that you had issues with the channels. Our goal is to deliver exceptional service and comfortable accommodation to all of our guests and I appreciate your feedback. The circumstances you have mentioned are not what I want you to experience with any of our properties. Your feedback has been taken into account and I've shared with our management. I am confident that the necessary steps will be made, in order to achieve complete guest satisfaction. I take comments such as these seriously and would like to follow up with you. I have sent you a private message in an effort to discuss things further. Again, thank you for visiting us and we hope you give us another chance to show you how great our hotel is. All the best, Peter J. Case Manager IHGService
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amnons19 wrote a review Mar 2019
San Diego, California58 contributions55 helpful votes
The hotel stay was fine, but, on the first day, two of my shirts were stolen. Nothing like that has ever happened to me in my many stays allover the globe. Despite 2 email to the hotel, describing the detail, no reply was ever received. Based on this I can't recommend this hotel to anyone.
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Date of stay: January 2019Trip type: Travelled on business
2 Helpful votes
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Response from IHGService, Guest Relations Manager at Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel
Responded 18 Mar 2019
Hi amnons19, Thank you for your review. I do understand how the first night caused a negative impact due to the unfavorable occurrence regarding your shirts. We work hard to do business responsibly, dedicated to serving our guests and doing the right thing. I am pleased to learn that you found our hotel to your standard. We will always do our very best to resolve any problems our guests may encounter. I have relayed your comments to the relevant departments and I am certain necessary actions will be done accordingly. I have also sent you a private message to further discuss the concern. I hope you can visit us again soon and make a better impression. Happy to serve, Clarisse S. Case Manager IHGService
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John M wrote a review Feb 2019
Boulder50 contributions39 helpful votes
I travel a lot and Mexico city is Huge and complicated. I needed to relatively near the University and at a nice clean hotel. The service is great and very friendly. The room was clean and well made and the bed comfortable. Room service was good, but I would not really recommend the breakfast buffet, but I am not big on buffets anyway. The staff were really nice and helpful. Taxi to the airport was only 220 pesos. I recommend the hotel.
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Date of stay: February 2019
Value
Service
Sleep Quality
Trip type: Travelled with family
1 Helpful vote
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Berardo A wrote a review Jan 2019
124 contributions24 helpful votes
+1
Pros: + Spacius rooms with all the amenities well distributed. + Near metro station and 2 shopping malls only 2 blocks away. + Main atracttions like Mexico City Zócalo, City center and Museo of Antropologhy only 20 or 30 minutes in metro. + The breakfast buffet is not included in the main fee but if the reservation give you the option for a few bucks more, worth any penny. Conts: - Not swimming pool or gaming room for the kids.
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Date of stay: January 2019Trip type: Travelled with family
1 Helpful vote
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DanielZl wrote a review May 2018
Tel Aviv, Israel226 contributions89 helpful votes
The hotel is very good, clean and well located if your activities are on the area, close to shopping centers and restaurants. Service was OK, Mexico is not the best service experience you may have, but it was quite fine. Holiday Inn is a safe choice and good value for money.
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Date of stay: April 2018
Location
Cleanliness
Service
Trip type: Travelled on business
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Robert K wrote a review Apr 2018
Lugano, Switzerland12 contributions6 helpful votes
Every staff member was exceptionally friendly and helpful — from maintenace staff members, servers at the sumptuous breakfast buffet as well as the cordial front desk personnel. It will definitely be my hotel of choice on future visits to Mexico City.
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Date of stay: February 2018Trip type: Travelled with friends
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PRICE RANGE
US$79 - US$98 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn mexico city-plaza universidad hotel mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CitySanta Cruz Atoyac
NUMBER OF ROOMS
148
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Frequently Asked Questions about Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel
Which popular attractions are close to Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel?
Nearby attractions include Cineteca Nacional (0.8 km), Museo Casa De Leon Trotsky (1.2 km), and Bolerama Coyoacan (0.9 km).
What are some of the property amenities at Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel?
Conveniently located restaurants include Parilla Urbana Félix Cuevas, Deigo, and PF Chang's.
Are there opportunities to exercise at Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Dutch.
Are there any historical sites close to Holiday Inn Mexico City-Plaza Universidad, An IHG Hotel?
Many travellers enjoy visiting Historic Center (Centro Historico) (7.7 km), Metropolitan Cathedral (Catedral Metropolitana) (7.6 km), and National Palace (7.9 km).