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This hotel catered to business people. we were tourists and were able to get by with my Spanish; the staff tried to be helpful within their limited capabilities. when I switched to another hotel they were helpful and generously refunded our for the rest of...More
Thank Gary M
Response from Jesus J, Gerente at Wyndham Garden Mexico City PolancoResponded 4 days ago
Thank you for sharing your comments, believe me I regret the situation that happened and I will attend very closely each detail, I would just like to share my comments, our staff is trained for any situation, we are prepared to receive any...More
Nice and clean. Good location. Near to all places. Friendly and helpful employees.
It’s a quiet place. I loved the bed! Very comfy. The water pressure at the shower is excellent.
I definitely will come back.
Thank Carmen Rosa C
Response from Jesus J, Gerente at Wyndham Garden Mexico City PolancoResponded 16 February 2018
Tank you very much for your comments, we are really happy that you enjoyed your stay with us, we will be glad to see you soon.
The hotel location is excellent it is within a few steps away from the Chapultepec park, Polanco and the US embassy.
The room was clean and it was very comfortable. The restaurant has one of the best views to the Chapultepec castle. The food was...More
Thank Salvador R
Response from Jesus J, Gerente at Wyndham Garden Mexico City PolancoResponded 9 July 2018
We are very grateful that you took the time to give us your comments and recommendations, they make us better every day, we will gladly hope to come back soon with us
Corridors are narrow and you need to move to activate the lights. My room also lack of good lighting and the view wasn’t the best. The hotel restaurant has a wonderful view of the Chapultepec castle and the surrounding park. One day I came back...More
Thank Mauricio G
Response from Jesus J, Gerente at Wyndham Garden Mexico City PolancoResponded 9 April 2018
Thank you very much for your comments, we really apologize for the incident with the cleaning time of your room, we are working on that to fix our cleaning times, all your comments help us to improve daily.
I hope you can give...More
The hotel is well located, clean and reasonably well appointed. The rooms are comfortable and of an optimal size. The staff is generally friendly, but service levels at the reception can definitely improve.
Response from Jesus J, Gerente at Wyndham Garden Mexico City PolancoResponded 12 March 2018
Thank you very much for your comments, we are working on the details at service you mention, i hope you can give us a new opportunity to show you our changes.