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The hotel is well located, clean and reasonably well appointed. The rooms are comfortable and of an optimal size. The staff is generally friendly, but service levels at the reception can definitely improve.
Response from Jesus J, Gerente at Wyndham Garden Mexico City PolancoResponded 1 week ago
Thank you very much for your comments, we are working on the details at service you mention, i hope you can give us a new opportunity to show you our changes.
Nice and clean. Good location. Near to all places. Friendly and helpful employees.
It’s a quiet place. I loved the bed! Very comfy. The water pressure at the shower is excellent.
I definitely will come back.
Thank Carmen Rosa C
Response from Jesus J, Gerente at Wyndham Garden Mexico City PolancoResponded 4 weeks ago
Tank you very much for your comments, we are really happy that you enjoyed your stay with us, we will be glad to see you soon.
In a very conveniente place in México, in front of the Panchos restaurant, a traditional mexican restaurant. Prices may change a lot so make Reservations with enough time to get a real Good price. If you happen to status there go and try Porfirios, an...More
Response from Jesus J, Gerente at Wyndham Garden Mexico City PolancoResponded 2 weeks ago
Thank you very much for your comments and recommendations, I hope that when you come back to stay with us, it is a pleasure to serve you.
Very dissapointed with room quality. Room climate doesnt work, holes on hand towls, toilet tank gets stuck, safety deposit box doesnt work, towl rack falling. Front desk service and location is good. Contacted manager by email with no reply.More
Response from Jesus J, Gerente at Wyndham Garden Mexico City PolancoResponded 30 January 2018
We regret a lot the situation that tells us, we are working on it to make sure that something similar does not happen again, I hope you can give us a new opportunity to serve you and show you that things do not...More
Stayed here for two nights. It's fairly well located. The neighborhood is safe. Was able to walk alone within blocks feeling safe. Took a bus (1) to Basilica Guadalupe 7 pesos one way. Not bad. Near Chapultepec castle. We actually overpaid for this hotel thru...More
Response from Jesus J, Gerente at Wyndham Garden Mexico City PolancoResponded 4 October 2017
Tank you for your comments, i really apreciate your opinion, we will work in the topics that you are mention and i hope you can come back with us and let us the opportunity to show you our changes.
Tank you very much...More