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Sheraton Mexico City Maria Isabel Hotel

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Avenida Paseo de La Reforma 325 Col. Cuauhtemoc, Mexico City 06500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (941)
Room & Suite (470)
Dining (134)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Mexico City Maria Isabel Hotel
Updated 21/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#61 of 453 hotels in Mexico City
Location
Cleanliness
Service
Value
Travellers' Choice
Sheraton Mexico City Maria Isabel Hotel is perfectly located in Mexico City's financial district, across from the Angel of Independence. Our elegant hotel in Mexico City offers 756 Rooms, including 67 suites and 5 penthouses. All guest rooms features Sheraton Signature Beds and Wireless Internet Access. Services and amenities at our hotel include: 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Mexico City Maria Isabel offers a business center area with Link-Sheraton Technology by Microsoft. Our hotel has been repeatedly awarded the Three Diamond rating by the AAA.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Airport transportation
Paid private parking on-site
Free wifi in the business centre
Paid wifi
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Body wrap
Facial treatments
Hand massage
Head massage
Massage
Neck massage
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun loungers / beach chairs
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Additional bathroom
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Bidet
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Languages Spoken
English, French, Spanish

Location

Full view
97Great for walkers
Grade: 97 out of 100
246Restaurantswithin 0.5 km
29Attractionswithin 0.5 km
2027Reviews55Q+A100Room tips
Traveller rating
  • 756
  • 716
  • 362
  • 130
  • 63
Time of year
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Popular mentions
srimanone wrote a review 6 Jan
El Pescadero, Mexico901 contributions392 helpful votes
I booked this hotel as I wanted to be close to the center. it’s on the paleo de la reforma opposite the angel of independence statue. excellent bellmen who took my bags asap from Uber. Then to the check in, easy and simple got on the club floor with great views of the angel -17 th floor. the hotel felt not very busy, probably do to covid. Club floor lounge was excellent breakfast place, with many options. Evening drinks and hor d’s, was nothing special and only went there one night to see. Only beer they had to offer was Corona , now you will understand. surely, a power deal for them. Anyway, check out was easy and taxi to airport no issues. I would def stay here again next time.
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Date of stay: January 2022Trip type: Travelled solo
Room Tip: Try getting on the club floor. Facing the statue
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1 Helpful vote
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded 1 week ago
Dear srimanone Thank you for taking the time to share your reviews about your experience in our hotel. For us, provide and exquisite service, and honor our legacy is a strong commitment. We are really glad to hear that you really enjoyed our food and beverages options, and of course, our amazing location. Please, let us know about your next visit, and we will help you to plan and incredible experience. Best regards from Mexico City
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Tim M wrote a review Dec 2021
Centreville, Maryland2957 contributions274 helpful votes
+1
Had a very nice stay last week at this property, recap and photos below. We arrived late in the evening on Christmas Eve, still the staff at the front door and check-in were friendly and helpful even at the at the late hour. Check-in was very friendly and thorough explaining all benefits and hotel offerings. Also confirmed our Titanium upgrade to a Corner Suite using Suite Night Upgrades. We knew this hotel was a bit older and maybe not as modern as other offerings in the area but we were actually pleasantly surprised with the Corner Suite. It has a nice little view of the Angel Monument and it was in very good condition and not particularly dated in our opinion. The corner suite has two full bath's which worked out pretty well, the wife did not have to share bathroom space with me! The lounge was open and and the staff at the lounge was hard working and friendly. The first couple of days it was not very busy but it definitely got busier the last few days of our trip. The staff kept up and stayed very helpful and friendly at all times. We only went to the evening service one time but it had some decent food offerings, if you arent terribly hungry it might be enough to replace dinner. We really enjoyed breakfast as the offerings changed up just enough to keep from getting boring and of course the service was always good. The only thing I didnt like was the coffee, found it to be weak. They have coordinated on site covid testing with a medical group. It is done onsite for about 2 hours each morning and was about 200MXN each, found that very reasonably. The group that did the testing made sure to verify all info so that you got your email etc and that the info was correct. I think it took less than 2 hours from the time we took the test to get results. We dined at the restaurant for dinner and lunch. We found it to be ok I guess. We liked the outdoor dining area but there was little atmosphere and would say that was the least inspiring part of of our stay. Nothing bad but the staff did not seem as enthusiastic here as the rest of the property. Overall, we enjoyed our stay and would definitely recommend the property.
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Date of stay: December 2021
Rooms
Cleanliness
Service
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded 2 weeks ago
Dear tim_21617 Thank you for this amazing review of your last experience on Sheraton Mexico City Maria Isabel Hotel. Reading it has brought us great emotions, and makes us feel proud for having managed to create a great memory for you. It is a great joy for our entire team to be able to honor our promise of service and warmth that has characterized us for 60 years. We hope to see you again in this your home away from home, and we take this opportunity to wish you a prosperous new year full of many successes and joy.
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LGG3 wrote a review Nov 2021
New York City, New York77 contributions55 helpful votes
We stayed at the Sheraton for 3 nights. The staff was very impressive, everyone was friendly and professional. They seemed eager to make sure we enjoyed our stay. The hotel is centrally located. We would not hesitate to stay at the Sheraton again. As platinum elite, we were upgraded to a junior suite. We were able to use the concierge lounge on Friday night & for breakfast all 3 days. The lounge is beautifully decorated, there was a wide selection of snacks, and the staff was lovely. The lounge is closed on Saturday & Sunday night, and, instead, the hotel will deliver drinks and snacks to your room. It was great to have a room service option! The hotel also delivered a welcome snack to us after we checked in. It was delicious. The room was a bit dated, but very comfortable. The water pressure in the shower was phenomenal.
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded 24 Nov 2021
Dear LGG3 What an impressive comments related your visit to Sheraton Mexico City Maria Isabel Hotel. We are really glad to hear that you really enjoy your experience with us. We want thank you as well for your loyalty, as a Platinum Elite member of Marriott Bonvoy. We hope to see you soon in this, your home away home.
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Ivan Christian wrote a review Nov 2021
9 contributions12 helpful votes
I would like to acknowledge the superb customer service by Daniela Grau (Room Controller) and Iván from the front desk for their assistance on my room change request. They were very helpful and communicated with me constant updates on the request. I would like to make a commendation for the Club Lounge and kitchen staff for their excellent customer service towards the guests. It was a very busy time during our stay but I know they never fail to smile behind their face masks. ❤ I would like to give a special mention to Diana Verdin, Leslie, Jose Luis, Fidel and Luis for always welcoming us with a smile and greetings in our visits to the Club Lounge. Also, I would like to give a special mention to Cecilia, for always remembering how we wanted how strong our morning coffee is. She would always ask "Strongest?". We appreciate it. She is very friendly and accommodating. Muchos gracias! I enjoy staying at Sheraton Maria Isabel.
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Date of stay: October 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded 11 Nov 2021
Dear ivanxtian What a wonderful review from your recent experience on Sheraton Mexico City Maria Isabel Hotel. All of our staff are very proud to be recognized from and special guest like you. As you said, we were in a rush, but always committed to achieve great memories for all our visitors. Comments like yours inject more energy and passion on what we do day by day, honor our heritage of service and attention. Best regards from Mexico City, now, for us you are part of our great family.
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Guide61256495548 wrote a review Nov 2021
2 contributions1 helpful vote
I am a Bonvoy (Gold Elite status) for almost 20 yrs. I didn’t receive the usual upgrade as in past stays. Total disappointment at a $200 rate. There were no room amenities, ripped terry, no coffee maker. The room has not been renovated in over 20 years. There was no water pressure in the shower. I had to leave the room and shower in gym. This Hotel has always been an international flagship and landmark ; representative of the Sheraton Brand. It’s apparent that Ownership is not maintaining this hotel and it gives the Brand a bad reputation. I won’t be staying here again. For this rate you can stay in Polanco at the Hyatt or Intercontinental Hotel which have more contemporary and spacious rooms and public areas and are located in a much more pleasant and safer setting.
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Date of stay: November 2021Trip type: Travelled with friends
Room Tip: Definitely stay in the Polanco area. It’s safer and less congested with more dining venues,...
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded 11 Nov 2021
Dear Guide61256495548 Thank you for taking the time to share with us your comments. First of all, we appreciate your loyalty as a Gold member of the Marriott Bonvoy loyalty program, your opinion is very important to us. We deeply regret that your stay has not been completely pleasant, particularly due to the amenities that due to the current COVID19 pandemic were removed to minimize the risks of contagion, however, all these services were available on demand from your room, in the digital menus that we prepare so that you can have this information close to you when you need it. We hope to see you again in this your home, and do not hesitate to contact us at any time to help you create a memorable stay together. Best regards from Mexico City
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PRICE RANGE
US$104 - US$264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton maria isabel hotel, sheraton mexico city, mexico city sheraton
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCuauhtemoc / Reforma / Zona Rosa / Lomas de Chapultepec 5 / Cuauhtémoc District
NUMBER OF ROOMS
756
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Frequently Asked Questions about Sheraton Mexico City Maria Isabel Hotel
Which popular attractions are close to Sheraton Mexico City Maria Isabel Hotel?
Nearby attractions include Zona Rosa (0.4 km), Ambarte (0.5 km), and Fuente de la Diana Cazadora (Diana the Huntress Fountain( (0.09 km).
What are some of the property amenities at Sheraton Mexico City Maria Isabel Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Mexico City Maria Isabel Hotel?
Top room amenities include a flat screen TV, an additional bathroom, and a bidet.
What food & drink options are available at Sheraton Mexico City Maria Isabel Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Mexico City Maria Isabel Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Sheraton Mexico City Maria Isabel Hotel?
Conveniently located restaurants include La Mansion Marriott Reforma Steakhouse, Almara, and Balta.
Are there opportunities to exercise at Sheraton Mexico City Maria Isabel Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Mexico City Maria Isabel Hotel have airport transportation?
Yes, Sheraton Mexico City Maria Isabel Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Mexico City Maria Isabel Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Mexico City Maria Isabel Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Mexico City Maria Isabel Hotel?
The staff speaks multiple languages, including English, Spanish, and French.