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Hyatt Regency Mexico City

Hotels.comUS$199*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$393*
US$199*
US$393*
US$199*
US$393*
US$199*
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Hyatt Regency Mexico City
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1,859 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Regency Mexico City
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Showing 1,093: English reviews
Spring, TX
Reviewed 25 August 2016

I stayed two nights here on business in August 2016. The hotel is very nice with very good staff. Food at the restaurants was good, but fairly expensive. Overall I was happy with the stay, except for the wifi in my room on the 11th floor. I could not get the wifi to stay connected and often times would not...

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Helpful?
Thank sak116
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, I appreciate your kind words and your recommendation to the TripAdvisor community. At Hyatt Regency Mexico City, our main purpose to care for our guests, so I was happy to read that our team accomplished this during your stay. I am very sorry for the inconveniences with the Wi-Fi. I can assure you that we are working to...

Miami, Florida
Reviewed 23 August 2016

The Hyatt has concluded its remodel successfully - I've over the course of the past year or so stayed in upgraded rooms, which retain the austere Tokyo-style. The lobby has undergone a complete remodel and now features a "plaza" restaurant option, a bakery and the two other venues that were previously there. Other than that, WiFi and services remain at...

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Helpful?
Thank SAmTrax
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Sam, Thank you for taking the time to leave these great comments about our hotel. At Hyatt Regency Mexico City, our main purpose is to care for our guests, a purpose that was in mind when we began our renovations. As you mentioned, we have three amazing restaurants: Teppan Grill and Yoshimi, which are ranked among the best Japanese...

Vancouver, Canada
Reviewed 22 August 2016

I was hesitant to stay in Polanco, I have no doubt this is the best located hotel in Polanco, the fitness facilities are fantastic, great restaurants inside the hotel, great service, the entire hotel is updated.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Carlos V
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Carlos, Thank you for taking the time to share your review with the TripAdvisor community. It is through comments such as yours that I know we are on the right track and that we are accomplishing our main purpose: to care for our guests. As you might be aware, our hotel was recently renovated, which allows us to provide...

Torrance, California
Reviewed 20 August 2016 via mobile

The Hyatt offered very nice upscale accommodations and good food. We will return in the future located in an exceptionally quite neighborhood. Great restaurants within walking distance. The service was superb. 🙄

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Helpful?
Thank Dzyacky
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you very much for your five-star evaluation and for taking the time to share your review of our hotel with the TripAdvisor community. We really appreciate our guests’ reviews, as they reassure us that we are on the right path and help us to identify areas where we need to continue improving. I am very pleased to...

San Antonio, Texas
Reviewed 20 August 2016

Great location across the Chapultepec Park in the now super hip area of Polanco, where international boutiques such as Gucci, Louis Vuitton, Ferragamo, etc. are located, as well as many 4-5 star restaurants and the famous Pujol, one of the best 50 restaurants in the world!. EXCELLENT service, beautiful rooms and facilities. Try to get a room facing the Park...

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Helpful?
Thank Laura S
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Laura, We are very proud of our location in Polanco, one of Mexico City’s most beautiful and upscale neighborhoods, which offers our guests some of the city’s best gastronomic experiences and, as you mentioned, luxury shopping centers. In addition to the area’s many restaurants, Hyatt Regency Mexico City has some great dining options. Rulfo Paraje Latino offers great Latin...

Swindon
Reviewed 19 August 2016

I have previously stayed in the hotel when it was the Nikko Hotel. Since Hyatt have taken it over it has improved hugely. The reception are a is uncluttered and gives an initial good impression. The lobby area with the restaurants, café and bakery look very inviting. The rooms are excellent. The are spacious, clean and quiet. Everything works well....

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Helpful?
Thank Anver Q
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Anver, First of all, thank you very much for your loyalty. I have shared your comments with the entire team and everyone is very happy to know that you enjoyed our renovation. This project was inspired by our main purpose: caring for our guests. We work really hard to show this genuine care in our facilities and amenities, in...

Santo Domingo, Dominican Republic
Reviewed 17 August 2016

It's a great hotel with a nice view (i was in a 23rd floor) and great attentions from the staff. Really good restaurants and nice rooms. The hotel it's in a very good location near to a lot of restaurants and to a couple of tourism places that you can visit. I get by foot to the hotel like at...

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Helpful?
Thank Jason L
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Jason, I am very happy to know that we provided an extraordinary experience during your stay with us. Our main purpose at Hyatt Regency Mexico City is to care for our guests so they can be their best, so I am glad we accomplished this during your stay. I am glad you had the opportunity to try our restaurants,...

Edmonton, Canada
Reviewed 16 August 2016

Great area, felt very safe, close enough to Reforma and other attractions, gorgeous parks, lots of great restaurants. The food at the hotel was also very good. Staff were polite and the concierge was always very helpful, with plenty of recommendations for transportation, food and things to see. Check in was smooth, check out not so much, but they were...

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Helpful?
1Thank DaniSP13
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you very much for taking the time to share your review with the TripAdvisor community and for your five-star evaluation. I am more than happy to know that you had such a great experience while staying with us. I am glad that you enjoyed our location. Polanco is one of the most beautiful, upscale and culturally rich...

Saint Louis, Missouri
Reviewed 16 August 2016 via mobile

I stayed in Hyatt Regency Mexico City during my recent business trip. The hotel was recommended by our agency as a 'great place' to stay. The experience was more than a mixed bad, more negative than positive. Positives: - Location, location, location... It is within a walking distance from many true jewels of Mexican culture everyone should visit. And I...

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Helpful?
3Thank 1FlyingFrog
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you for taking the time to share your detailed experience with the TripAdvisor community. It is very important for us to receive feedback from our guests, as comments such as yours are what helps us improve every day. I was delighted to read that you enjoyed our location, rooms and housekeeping service. Polanco is one of the...

United States
Reviewed 15 August 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Debbi G
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

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11/06/2017 12/06/2017
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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Room Service
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
FITNESS CENTER Our renewed Athletic Club has three tennis courts, sauna, steam room and fitness center area it is available for our guests 24 hours. We have cardiovascular and weight lifting equipment. Our outdoor sundeck and indoor pool is kept at a temperature of 30 ° C (86 ° F). They are located next to the fitness center. ... more   less 

Additional Information about Hyatt Regency Mexico City

Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11550, Mexico (Formerly Hotel Nikko Mexico)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: $230 - $536 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Mexico City 5*
Number of rooms: 755
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, Travelocity, Hyatt Hotels Corporation, Hotwire, Cheap Tickets, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hyatt Regency Mexico City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City
Hotel Style:
#5 Romantic Hotel in Mexico City
#6 Business Hotel in Mexico City
#7 Luxury Hotel in Mexico City
#13 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Mexico City staff and other travellers.
18 questions
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New Jersey
2 months ago
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3 months ago
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2 months ago
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Rye, New Hampshire

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Questions? Get answers from Hyatt Regency Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room nearer the lift.”
, 19 May 2017 | Read review
“Higher floors have great views”
  • Every day was a spectacle!
  • A lovely green area, this is the Modern Art Gallery grounds
  • Volcanic mountains!
StarrOxford, 8 May 2017 | Read review
“Be sure to book a room overlooking the park. The extra cost is minimal and well worth it.”
nocutescreenname, 5 May 2017 | Read review
“Book with American Express for extra benefits”
MSHOUTX, 5 May 2017 | Read review
“Ask for a city or mountain view”
MsLondon2, 2 May 2017 | Read review
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Prices are for 1 room, 2 adults
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