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Marquis Reforma Hotel & Spa

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  • Room Service
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1,107 Reviews from our TripAdvisor Community

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There are newer reviews for Marquis Reforma Hotel & Spa
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Showing 637: English reviews
Buenos Aires, Argentina
Reviewed 30 September 2016

This is were they fall very short: 1) WiFi - After making the first call letting them know the service was not working, it took another call and 45' to send someone to the room to confirm it was a hotel network issue, and then fix it. The last night, they stop the wifi service in the room again, it...

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Helpful?
Thank carlosmf30
Monica A, Front Office Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to tell us about your stay at Marquis Reforma Hotel & Spa. We appreciate both your positive feedback as the title said, and your concerns. Let me apologies because we didn’t reach your expectations regarding the Internet, the breakfast and with the service itself. We continuously look for your needs and expectations;...

Miami Beach, Florida
Reviewed 26 September 2016

I had been staying at the Marquis Reforma Hotel for the last 15 years. Hotel is centrically located, comfortable and the best is the professionalism of their staff. Good restaurants alternative inside the property if you don't feel like stepping out.

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Helpful?
Thank M4801EEricardor
Monica A, Front Office Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Guest We appreciate your comments regarding your stay at Marquis Reforma Hotel & Spa. It is always a pleasure to receive positive feedback and also to know that we reach your expectations . I will share your comments with our team, who I am certain will be encouraged by your remarks. We will look forward to have you soon,...

Dallas, Texas
Reviewed 23 September 2016

I selected the junior suite with city view which included breakfast and access to the Spa. My room was on the second floor precisely across from the spa. The breakfast was adequate. The hotel is relatively old, but well kept and renovated. The location is excellent. During some of my prior visits I have stayed in the newer and of...

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Helpful?
Thank Cocopeanut
Monica A, Front Office Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Guest I´m glad you got the chance to stayed on a Junior Suite as well that you like it more and found it comfortable. We always want to make feel at home to all our guest and we constantly improve and try to succeed your needs and expectations. As a business traveler your comments are very important to us...

Reviewed 22 September 2016 via mobile

It was amazing. Staff were all very nice. And truely cared about our well being. We have enjoyed the resteraunts with the hotel. And have found nothing wring. It is beautiful inside and out. Thank you.

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Helpful?
Thank Renee M
Monica A, Front Office Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Guest We really appreciate you for taking the time to tell us about your experience at Marquis Reforma. I´m glad you liked our staff service and the restaurants. We always want to make you feel as you were at home discovering your expectations and needs. Thank you for your preference and once more for sharing your comments with the...

Seattle, Washington
Reviewed 21 September 2016 via mobile

The hotel is in the business district of Reforma. The staff were very friendly and efficient. The room was spacious and a separate shower and bathtub. Breakfast buffet was plentiful as well as eggs to order. I stayed here because the hotel is part of the LHW program that I belong to. I'm not quite sure if I would choose...

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Helpful?
Thank In206
Monica A, Front Office Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Guest Thank you very much for your comments which are very important to us, also to thank your preference staying with us. All our guest comments are very help full to improve our service. We will be expecting you in the near future so you can continue enjoying of a business trip with an excellent service. We appreciate the...

Playa del Carmen, Mexico
Reviewed 18 September 2016

Good location - dining area was so tight it was hard to maneuver around the breakfast buffet without hitting a table or area. Rooms could have a little more soundproof....I could hear the room next to me talking on the phone/TV

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Helpful?
Thank slf1993
Monica A, Front Office Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Guest Thank you very much for your feedback, it's always a pleasure to know that all staff provide optimal service quality to our guests. We continuously strive to meet your needs and expectations; therefore, your feedback is very important to us, and we will work to improve the points you mentioned in the room, we hope that you give...

Miami, Florida
Reviewed 17 September 2016

There are much better options in Mexico City for business travelers. This hotel presents itself as a luxury property, but its lack of attention to detail makes it subpar. Even when mistakes and poor service are pointed out to management, the same problems are repeated each time. I've had repeated problems with service and maintenance, and do not recommend the...

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Helpful?
Thank 25santiagof
Monica A, Front Office Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Mr. Santiago Thank you for your comments and feedback, I want to say on behalf of everyone working at Marquis Reforma Hotel & Spa that everything our guests share with us is used to improve the service we offer, we would like to know which kind of problems you had during your stay, we will check our reports to...

Reviewed 17 September 2016

I stopped by a few hours before a late departing flight. Excellent relaxation. Elegant and of course very clean. Good menu available from the hotel's restaurang, to be served just next to the pool. Got excellent service from Mr Salvador Mejia taking very well care of me throughout my visit.

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Helpful?
Thank AdamWa
Monica A, Front Office Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Mr Adam We appreciate your comments regarding your stay at Marquis Reforma Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team at the SPA, who I am certain will be encouraged for your remarks. Best Regards and thank you for your preference. Monica Alvarez Rooms Division Manager

Houston, Texas
Reviewed 14 September 2016

Centrally located this is a hotel you would use whether for business or vacation. The hotel facilities are continually updated, the personnel is professional and always exceeds your expectations. I would recommend The Hotel Marquis Reforma to anyone visiting Mexico City.

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Thank Jose Q
Monica A, Front Office Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Mr. Jose I am pleased to read your review at Marquis Reforma Hotel & Spa and to confirm it was an excellent stay We have people working at the hotel 24/7 to make sure we can provide you with the best quality service. Thank you for your preference, we will look forward to have you at the Hotel Best...

Singapore, null, Singapore
Reviewed 14 September 2016

I had the taxi bring me from the airport and never having stayed here before I was nervous until I arrived and the bellmen dressed to the tens greeted me, went to the front desk and was served a cool towel and water and greeted with smiles from everyone behind the desk. An older refurbished hotel with Character, charm and...

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Helpful?
Thank Kirk McDonald P
Monica A, Front Office Manager at Marquis Reforma Hotel & Spa, responded to this review

Dear Mr. McDonald, Let me start by thanking you for your lovely comments you made, I’m very glad you had such a nice experience at the Hotel. Your comments are a great feedback, and everyone who works at Marquis Reforma Hotel & Spa push themselves harder every day to improve the service that is offered at the establishment. I hope...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Market Gourmet Cafe
Market Gourmet Cafe
Cuisines: Italian, Mexican, Asian, Argentinian, South American
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Be inspired at the Marquis Reforma Hotel & Spa, a Leading Hotels of the World property located along Mexico City's fashionable Paseo de la Reforma avenue. This is where chic, contemporary style meets warm, intuitive service. It's the personal touches that really make us stand out. Friendly, attentive and always discreet, our staff takes the time to understand your unique needs. We're home to the only certified Leading SPA in Mexico City. Allow our therapists at our spa to help you relax with a holistic treatment or stress-melting massage. Complete your busy day dining at one of our three exquisite restaurants, where you can dinf the best of the Mexican , Spanish, Italian, Argentinian and Japanese gastronomies. ... more   less 

Additional Information about Marquis Reforma Hotel & Spa

Address: Paseo de La Reforma 465 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $197 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marquis Reforma Hotel & Spa 4.5*
Number of rooms: 209
Reservation Options:
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Also Known As:
Hotel Marquis Reforma
Marquis Reforma Mexico City
Marquis Hotel Mexico
Marquis Reforma Hotel & Spa Mexico City
Hotel Style:
#5 Spa Hotel in Mexico City
#10 Business Hotel in Mexico City
#11 Luxury Hotel in Mexico City
#18 Romantic Hotel in Mexico City
#28 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Marquis Reforma Hotel & Spa staff and other travellers.
11 questions
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Questions? Get answers from Marquis Reforma Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Select a room on the 9th floor facing la Refoma - the view is superb!”
 of 5 bubbles , 10 Feb 2017 | Read review
“Executive rooms facing Reforma”
 of 5 bubbles jonathanr913, 10 Feb 2017 | Read review
“Ask for suites or junior suites”
 of 5 bubbles 894teresaaa, 24 Jan 2017 | Read review
“We moved to a suite which was much more spacious and accommodating.”
 of 5 bubbles rrhoades14, 16 Jan 2017 | Read review
“Our room was on the fifth (seventh) floor and was quiet with an interesting view of downtown skyscrapers.”
 of 5 bubbles L5620HSpatriciab, 16 Jan 2017 | Read review
5 of 5