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Paseo de la Reforma 24, Mexico City 06040 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (507)
Room & Suite (310)
Videos (2)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 29/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Fontan Reforma
Updated 29/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#67 of 453 hotels in Mexico City
Location
Cleanliness
Service
Value
FALL IN LOVE WITH CDMX WITH THE BEST VIEW OF THE CITY Hotel Fontan Reforma was completely redesigned and renovated, with a retro-contemporary style, taking the bicycle as a conceptual icon. It is located in the heart of Mexico City (CDMX), on the prominent Paseo de la Reforma Avenue, making it the ideal option for guests traveling on business, families and those seeking to discover the historical part of the capital. The Fontan Reforma hotel is a few steps from the Palacio de Bellas Artes, the Zócalo, the Alameda Central, the Monument to the Revolution, as well as multiple dining options, and museums.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's television networks
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Banquet room
Meeting rooms
Solarium
Baggage storage
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
Bottled water
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Spanish
1848Reviews35Q+A63Room tips
Traveller rating
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Popular mentions
Alan G. wrote a review Oct 2021
7 contributions
+1
This hotel is located on a very busy, and loud, broad avenue. If you have a room facing the avenue, it will be noisy and bright (see photo). Please see my photo showing how bright the room is, even at night with all lights turned off and "blackout" curtains. The main cause of that is a huge TV screen billboard right across the street that is on all night. Other issues: 1) no, there was no bottled water provided, as stated; there was only a jug in the lobby (see photo); 2) the room was large (Deluxe King room) but, even though it was said to have a "seating area," it had only the area, but no seating! (See photo) Our friends had the same room on a different floor and had a large chair but we had none; 3) the bathroom was ridiculously small and cramped (see photo), the tub was tall and difficult to get into and out of, with no way to get in without sticking your head right under the shower head, and sometimes it took several minutes for hot water to reach our (6th floor) room; 4) the furnishings were old and shabby, with chipped paint (see photo); 5) breakfast upstairs was lousy; I didn't even know I could get a capuccino because there were no menus, no signage, and no one offered me one (I finally noticed the machine and asked). To top it all off, we booked through Booking.com and paid more than double what our friends paid for the same room, but the hotel couldn't do anything about it since it wasn't booked directly, and of course, you can't contact anyone at Booking.com. Never using them again! The staff is friendly but often seemed quite inept. For only a little more, you can stay at a truly luxurious hotel in CDMX. I advise everyone to avoid this hotel!
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Date of stay: October 2021
Cleanliness
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Sleep Quality
Room Tip: If you want a view, you'll also get more noise and brightness.
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Response from Jorge Rodriguez Argemi, Otro at Hotel Fontan Reforma
Responded 24 Nov 2021
Apreciable (AG2130). Agradecemos de antemano el tiempo que tomo para compartir cada detalle de su experiencia con nosotros, lamentamos todos los inconvenientes por los que paso durante su visita al hotel. Como bien lo menciona estamos ubicado sobre una gran avenida, Paseo de la Reforma es una de las avenidas mas importantes y emblemáticas de la CDMX, llena de historia, entretenimiento, cultura y empresas, etc. por lo cual el movimiento sobre la misma es casi a toda hora. en cuanto a la pantalla que usted menciona pertenece a uno de los periódicos mas importantes del país y desafortunadamente ante esto no podemos hacer nada para retirarlo. Ademas somos un grupo hotelero sustentable, preocupados por el medio ambiente, donde practicamos varias acciones para aportar nuestro pequeño grano de arena para mejoras de nuestro entorno y comunidad por lo tanto en nuestras habitaciones no se encontraran botellas de plástico con agua. En los pasillos de cada piso se encuentran contenedores con agua purificada y debidamente limpios para que nuestros huéspedes puedan tomar toda la que requieran. Reconocemos que podemos tener muchas fallas, pues después de muchos meses de permanecer cerrados por el tema de pandemia reconocemos que hay detalles en los que tenemos que ponernos al día, es por eso que estamos trabajando en temas de remodelación, algunos ya concluidos como restaurant, terraza, salones, lobby y actualmente fachada y habitaciones. Aunque estas ultimas nos llevaran un poco mas de tiempo le podemos asegurar que todas entraran en este proceso. En cuanto a tarifa se refiere estas pueden variar dependiendo de la agencia por la cual haya reservado y en ese caso cualquier tema relacionado con su reservación debe ser resuelto por su agencia. Lamentamos no haber podido cumplir con sus expectativas en este viaje. Si desea darnos una segunda oportunidad e ir constatando los cambios le estaremos esperando siempre con el afán de brindarle una mejor experiencia. Saludos cordiales!! Jorge Rodriguez Argemi Gte. Gral. HFR
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Hassan H wrote a review Mar 2020
Dubai, United Arab Emirates2202 contributions534 helpful votes
Hotel's Favourite
Stayed twice in this lovely hotel. The rooms were spacious and clean. Toiletries are available for your comfort. Strong wifi. Staff are amazing, they are making sure to help you beyond your expectations. The ladies in the reception desk are doing the best to make your check in and out experiences so express. The lady speaks English was very professional and so respectful. The location is so central and excellent, with many groceries nearby. The breakfast buffet was good to go, but need more improvements for the variety of dishes. The omelette and pancakes live cooking station was wonderful. Great value for money. Recommended.
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Date of stay: March 2020Trip type: Travelled with friends
1 Helpful vote
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Response from Sofia Garduño, Otro at Hotel Fontan Reforma
Responded 18 Mar 2020
Apreciable Hassan. Nos da mucho gusto de saber que regresó con bien a su hogar, queremos agradecerle su comentario, su opinión es de gran valor para nosotros. Haremos extensivo su sentir a cada uno de nuestros colaboradores para motivarlos a continuar brindando un servicio de alta calidad. Ya compartimos sus observaciones al area de recepcion para que en la medida de lo posible haga las mejoras correspondientes al menú. Será un placer recibirle para su próxima visita a esta hermosa ciudad. Le invitamos a seguirnos en nuestra página oficial y redes sociales para futuras promociones y descuentos. Cordialmente… Sofia Garduño Coordinador de reputación y calidad.
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Luis S wrote a review Jun 2021
1 contribution
I recently stayed for a week at Fontan Hotel in Mexico City and had a very very nice service at the restaurant. Julian and Paulina were always ready to help and always on top of your service. They really reach out for quality and service and dedicate themselves to do the best of their best for you. If you are around, do no miss the opportunity to say hello, and see what I mean. Cheers to them!
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Date of stay: June 2021Trip type: Travelled on business
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Response from Oscar Hernadez, Otro at Hotel Fontan Reforma
Responded 4 Jun 2021
Estimado huesped (Y8457DNluiss) Nos complace saber que Julián y Paulina lograron ser de mucho apoyo en su estadía, hemos pasado a detalle su mención en el servicio que recibió en el restaurante para motivarles y que sigan brindando este tipo de servicio. Me despido no sin antes recordarle que puede seguirnos en nuestras redes sociales y pagina oficial para conocer mas de los distintos destinos y promociones futuras. Apreciablemente. Oscar Hernandez Gerente Gral. HFR
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Patricia Rojo wrote a review May 2021
1 contribution
The hotel is under renovation. The front desk staff is very courteous and needless to say that the house keeper Virginia Parra was awesome. She made sure that our room was in great shape and clean. Thank you Virginia for your effort and may God bless you.😊
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Date of stay: May 2021
Rooms
Cleanliness
Service
Room Tip: Tell the construction guys working in the hotel not to drill so early so that the customers can...
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Response from Oscar Hernadez, Otro at Hotel Fontan Reforma
Responded 16 May 2021
Aqueridada Patricia. Agradecemos infinitamente el tiempo que tomó en regalarnos su experiencia. Haremos extensivo su reconocimiento al personal que le brindo la atención. Afortunadamente la ubicación nos favorece mucho y la variedad de lugares para visitar y disfrutar en la ciudad. Nos encantaría recibirle pronto a este su hotel. Le sugerimos seguirnos en nuestras redes sociales y página oficial para conocer nuestros diferentes destinos y futuras promociones. ¡Cordialmente! Oscar Hernandez Gerente Gral.
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camposjulio wrote a review May 2020
Bellflower, California1 contribution1 helpful vote
Location, food and room are comfortable in a central area that you can walk to restaurants, coffee shops ect.. The staff will help you get to your destination whether is shopping, sightseeing historical monuments. they are very cooperative. I really like that about the hotel staff.
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Review collected in partnership with this hotel
Date of stay: November 2019
1 Helpful vote
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Response from Sofia Garduño, Otro at Hotel Fontan Reforma
Responded 27 May 2020
Querido Julio. Nos da mucho gusto de saber que regresó con bien a su hogar, queremos agradecerle su comentario, su opinión es de gran valor para nosotros. Haremos extensivo su sentir a cada uno de nuestros colaboradores para motivarlos a continuar brindando un servicio de alta calidad. Sera un placer recibirle para su próxima visita a esta hermosa ciudad. Le invitamos a seguirnos en nuestra página oficial y redes sociales para futuras promociones y descuentos. Cordialmente… Sofia Garduño Coordinador de reputación y calidad
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PRICE RANGE
US$44 - US$73 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel fontan mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityJuarez / Alameda / Cuauhtémoc District
NUMBER OF ROOMS
240
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Frequently Asked Questions about Hotel Fontan Reforma
Which popular attractions are close to Hotel Fontan Reforma?
Nearby attractions include Memory and Tolerance Museum (0.4 km), Museo de Arte Popular (0.3 km), and Museo Mural Diego Rivera (0.08 km).
What are some of the property amenities at Hotel Fontan Reforma?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
What food & drink options are available at Hotel Fontan Reforma?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Fontan Reforma?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Hotel Fontan Reforma?
Conveniently located restaurants include Sonora Prime Centro Historico, Sonora Grill Reforma, and El Cardenal Alameda.
Are there opportunities to exercise at Hotel Fontan Reforma?
Yes, guests have access to a fitness centre during their stay.
Does Hotel Fontan Reforma offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Fontan Reforma?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Fontan Reforma?
Many travellers enjoy visiting Basilica de Santa Maria de Guadalupe (6.3 km), Historic Center (Centro Historico) (0.8 km), and Metropolitan Cathedral (Catedral Metropolitana) (1.1 km).
Is Hotel Fontan Reforma accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.