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Krystal Grand Reforma Uno Mexico City

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Krystal Grand Reforma Uno Mexico City
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605 Reviews from our TripAdvisor Community

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Showing 174: English reviews
Start your review of Krystal Grand Reforma Uno Mexico City
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Reviewed 2 days ago NEWvia mobile

From the day we got their till our last day our concierge (Raul) was very attentive. The service from the restaurant was nothing but the best from our server Rosita to the executive chef's Guillermina and Jose. They went out of there way to bring food that was not even on the menu for that day. Susana Herrera was on...

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Helpful?
Thank sergioart75
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Sergioart75, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and our staff went above and beyond, It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you...

Indianapolis, Indiana
Reviewed 3 days ago NEWvia mobile

The main lobby has a strong smoke smell. Add this to your typical Mexico city smog, you are up for a treat. During my stay, I had to print a few pages of documents. 5 pesos each page... Dialed 0 to ask for some water, 45 pesos... No shower gown or toothpaste in the bathroom. Can hear traffic on 7th...

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Helpful?
Thank Eva T
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Eva T, I appreciate the feedback you have provided. We carefully review your feedback and I have shared your concerns with the corresponding party, in regards to the business center (board rooms, prints, computers) and the 1lt. bottled water have an extra cost. I hope you will allow us another opportunity to demonstrate our gracious hospitality during your next...

Reviewed 4 days ago NEWvia mobile

The worst ever hotel. Bad management. They offered me a room where AC is not working and they sent engineer to solve it for more than 3 hours and offered us a fan. When I complained their manager told me that we compansated you with a fan.

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Helpful?
Thank Wael A
Reviewed 4 days ago NEWvia mobile

Carlos Garcia Cruz was very helpful and nice. Im very glad he was here to greet us. I'm happy I chose this hotel for my trip to mexico. I am here for 2 nights and i am already having an amazing time here.

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Helpful?
Thank Tania V
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Tania V, Thank you for your wonderful feedback. I am pleased you are having an excellent stay so far with us. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much joy. Touran I. Rateb General Manager

Sydney
Reviewed 1 week ago NEWvia mobile

I stayed in an altitude room. I would recommend this as it has a separate breakfast area and staff on hand to assist. The breakfast was good and the altitude staff were helpful. The downside was that the internet was weak, and not the best if staying for work. Rooms have pleasant modern decor with wooden floors.

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Helpful?
Thank KateCSydney
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear KateCSydney, I appreciate the feedback you have provided. We carefully review your feedback and I have shared your concerns with our IT Manager in order to avoid this kind situations. It is so wonderful to hear that you were pleased with your accommodations and our staff took exceptional care of you. We look forward to welcoming you back to...

Glendale, California
Reviewed 1 week ago via mobile

So we arrive to Mexico City and the hotel was great at accomodating early check in. They have a welcome tea which is a nice detail. The room paid for was small and not what was expected in terms of cleanliness. They could do more to ensure a sanitary restroom.

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Helpful?
1Thank isandracan
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Isandracan, I appreciate the feedback you have provided. We carefully review your comments and I have shared your concerns with the appropiate party in order to follow up this situations. I hope you will allow us another opportunity to demonstrate our gracious hospitality during your next trip to Mexico City. Your satisfaction and loyalty is a priority to Krystal...

Woodstock, Connecticut
Reviewed 2 weeks ago via mobile

Very clean modern, free wifi, decent gym and nice pool/spa. Nice hotel good service, great buffet in the AM. Coffee shop has good take away food also. Location right off of reforma blvd. The staff will take good care of you also, very attentive.

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Helpful?
1Thank brownie289
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear brownie289, Thank you for taking the time to provide this feedback. It is so wonderful to hear that you were pleased with your accommodations and our staff took exceptional care of you. We hope we will have another opportunity to exceed your expectations again very soon! Touran I. Rateb General Manager

Toronto
Reviewed 2 weeks ago via mobile

Like to share that I attended to a convention at the Krystal Grand and never expected to have such a wonderful experience. The staff starting with Hector from Groups and Conventions, my maid who was very smily and the front desk clerk who was very helpful. Congrats to this property!!! See you soon with another meeting.

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Helpful?
Thank Ilove2travel2009
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Ilove2travel2009, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much joy. We look forward...

Reviewed 2 weeks ago

This hotel is located in a great location, prestigious decor, good restaurant choices and fabulous breakfast. Why are they so stingy with bottled water, as guests are advised by hotel staff that you cannot drink their tap water. 2 tiny bottles are daily supplied though reception said we could have more on request..however, when we returned after a fabulous day...

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Helpful?
Thank Larysa H
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Larysa H, Thank you for your preference, in regards to your previous concern kindly be informed we will share your comments with the corresponding party in order to follow up, as you are saying we offer a complementary bottle of water every day per person, reason we regret the negative impression from one of our staff, We look forward...

Atlanta, Georgia, USA
Reviewed 2 weeks ago

Isaias Sanchez Maya does an outstanding job doing shoe shines!! He's the best. So many coats of polish, a super shine, and what a nice guy! And a great price. My go-to shoe shine guy in Mexico City. Now he's at the Krystal Grand Reforma Uno!

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Helpful?
Thank zeb66
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Zeb66, Thank you for taking the time to provide this feedback. It is so wonderful to hear that you were pleased to hear that our staff took exceptional care of you specially Isaias. We hope we will have another opportunity to exceed your expectations again very soon! Touran I. Rateb General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Airport Transportation
Official Description (provided by the hotel)
Krystal Grand Reforma Uno-Mexico City fully renovated located in Reforma offers a prime location for business and leisure travelers, ideal for explore Mexico's history and rich culture.Excellent location allows us to be close to the most important companies in the city & financial district.Paseo de la Reforma Allows quick access to Polanco & It is also just 20 minutes from Mexico City International Airport.100% Smoke-Free Hotel.Free WI-FI ... more   less 

Additional Information about Krystal Grand Reforma Uno Mexico City

Address: Paseo de la Reforma, 1 | Col. Tabacalera, Mexico City 06030, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $132 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Reforma Uno Mexico City 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Melia Mexico Reforma Hotel Mexico City
Melia Mexico City Reforma
Krystal Grand Reforma Uno Mexico City
Hotel Style:
#12 Spa Hotel in Mexico City
#19 Luxury Hotel in Mexico City
#71 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Grand Reforma Uno Mexico City staff and other travellers.
28 questions
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3 months ago
Chicago, Illinois
New York City, New York
over a year ago

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Questions? Get answers from Krystal Grand Reforma Uno Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“reserve an Altitude roo. A few $$$$$ more. Worth it.”
 of 5 bubbles F4408GArichardh, 6 Feb 2017 | Read review
“All rooms have excellent city views”
  • View of hotel from Paseo de la Reforma
 of 5 bubbles 442geofff, 2 Feb 2017 | Read review
“Request upper level corner to Caballito View”
  • View from the corner of the hotel
  • Street View
  • Street view
 of 5 bubbles Salnbetty, 7 Jan 2017 | Read review
“Avoid the sunny side and ask for a corner room.”
 of 5 bubbles Sonia55570, 4 Jan 2017 | Read review
“Avoid doors connecting rooms or noisy people”
 of 5 bubbles CanuckChileno, 22 Dec 2016 | Read review
5 of 5