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JW Marriott Hotel Mexico City

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JW Marriott Hotel Mexico City
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997 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Mexico City
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Showing 707: English reviews
Reviewed 8 January 2017

The hotel is located in a great part of town, close to the National Museum of Archeology and Chapultepec Castle. We stayed in a corner park view suite which provided a larger room and bathroom. We had access to the executive lounge which was well stocked and serviced. It is a clean hotel and the service provided is excellent throughout...

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Helpful?
Thank SwamiCal
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, thank you for choosing the JW Marriott during your most recent trip. The corners suites have one of the best views of the city and the executive lounge have the best service also with a great view, i am glad to know that you enjoyed both. please comeback soon to enjoy our restaurant Xanat or maybe some room...

Missouri City, Texas
Reviewed 5 January 2017

I followed my own advice from my visit in July and stayed in a room as high as possible.. moving from the 12th floor to the 20th floor. Glad I did, a bit further removed from all the excitement outside so I could get a better night sleep! Everything about my stay was excellent - Very welcoming front desk, friendly...

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Helpful?
Thank EGRap
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for taking the time to write a comment of the JW Marriott Mexico City, It is great to know that you have a better experience during this occasion in our hotel, we always try to satisfy all our guest and we always take in consideration their feedback. Thank you for choosing the JW Marriott Mexico city...

Cranbury, New Jersey
Reviewed 5 January 2017 via mobile

The hotel is beautiful. In a great location with a nice pool. I really enjoyed my stay including the hotel restaurant-excellent! Until my final evening -when a family was in the next room and I felt as though their crying baby was in the room with me. It was really surprising given the quality of the hotel-perhaps the baby was...

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Helpful?
Thank candjhamer
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, thank you for taking the time to write a comment from your most recent stay at the JW Marriott Mexico City. I am sorry to hear that your last night at the hotel wasn't a good one because of the baby crying. please comeback soon, it will be a pleasure to have you back here, and we will...

Washington, DC
Reviewed 4 January 2017

We spent 5 nights in the JWM over the holidays and loved every minute of it. The room was spacious and the bed was comfortable. Our view out over the park was beautiful, and constantly changing. And the location in the Polonco neighborhood is perfect. There are plenty of great restaurants and cafes within just a couple of blocks of...

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Helpful?
Thank cameraman612
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, thank you for choosing the JW Marriott Mexico City, We are glad to know that you enjoyed the hotel and the attraction of Polanco area. thank you for your feedback I already shared within the organization in order to improve our service thank you for taking the time to share your experience and we hope to see you...

Reviewed 4 January 2017

First, I just want to thank the staff at this hotel. I took my elderly parents (80+ years) with me, worried about how they would be accommodated. The hotel had no problem allowing us to use their wheelchairs, step ladder, and getting us into adjoining rooms. I personally want to thank the room attendants, Micheala and Marcela, for coming by...

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Helpful?
Thank Marie G
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Marie, than you for taking the time to share your experience at the JW Marriott Mexico City, it is always great when we hear that our staff could help our guest to have a memorable experience, I will share your comments with them I m sure they will be very happy to hear them. i hope that you can...

Long Beach, California
Reviewed 3 January 2017

This luxurious hotel has outstanding staff and amenities. Everyone made us feel welcome and staff at all levels was helpful and friendly. The concierge even managed to book us a table at one of the best and most difficult to book restaurants in the city. The rooms are spacious, stylish and comfortable. The large bathroom meant we had plenty of...

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Helpful?
Thank SeaStars
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for choosing the JW Marriott Mexico City during your most recent trip. We are very happy to know that Miguel and David helped you to have a memorable stay with us, they truly exemplify what all our associates try to do for all our guest. We are glad to know that you will choose us the...

Venice, CA
Reviewed 1 January 2017 via mobile

We stayed here only one night on a layover en route to Santiago. We wish we had more time to enjoy the hotel. Comfortable hotel with friendly staff. Nice neighborhood, centrally located. clean and cozy room.

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Helpful?
Thank Jack L
Chatham, New Jersey
Reviewed 29 December 2016

Beyond the majestic building, being at the heart of Polanco and the usual expectations set by the JW Marriott brand, this hotel does not fully deliver on expectations. The plus: room is very comfortable, great spacious bathroom and great views. Also service is excellent and you can get a hairdresser set up by the hotel to go to your room...

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Helpful?
Thank DiegoIZu
Jerry B, Front Office Manager at JW Marriott Hotel Mexico City, responded to this review

Dear DiegoIzu Thank you for taking the time to write a comment in your recent stay at the JW Marriott Mexico City. I will share all your feedback about your stay within our hotel Team to improve in the future. Thank you again for staying at the JW Marriott Mexico City and hope to see again in your next visit...

Illinois
Reviewed 28 December 2016

I stayed here for business in August. After taking a very early connecting flight and connection, and finally arriving in the afternoon, I was exhausted. The front desk staff were friendly and quickly pointed out the amenities of the hotel. I was grateful that the bed in the room was extremely comfortable. After a quick nap, I went down to...

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1Thank scheyney
USA
Reviewed 28 December 2016

Our family loved the JW Marriott in Polanco. The service was incredible and the roof top pool was a treat. Everyone was very attentive. I was impressed with the old style service that greeted us at the front door. You can't go wrong at the JW Marriott in Polanco. It was close to Chapultepec park, El Castillo, and the museum...

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Helpful?
1Thank Trent H

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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about JW Marriott Hotel Mexico City

Address: Andres Bello 29 | Polanco Mexico City Distrito Federal 11560 Mexico, Mexico City, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: $261 - $832 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City
Hotel Style:
#2 Spa Hotel in Mexico City
#2 Family Hotel in Mexico City
#4 Luxury Hotel in Mexico City
#5 Business Hotel in Mexico City
#6 Romantic Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Mexico City staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner parkview suite has floor to ceiling windows running almost the entire length of room with spectacular views!”
 of 5 bubbles Decormom, 19 Jan 2017 | Read review
“Stay as high up as possible”
 of 5 bubbles EGRap, 4 Jan 2017 | Read review
“Ask for a room that faces the front of the hotel and has a view of the park.”
 of 5 bubbles cameraman612, 4 Jan 2017 | Read review
“Ask for a room facing the pool and the Auditorio Nacional”
  • Lovely gift from the staff
  • Decorations as provided by the staff
 of 5 bubbles 561marieg, 3 Jan 2017 | Read review
“Room with Park View offers excellent view of National Auditorium and Military Field”
 of 5 bubbles SeaStars, 2 Jan 2017 | Read review
5 of 5