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The Westin Santa Fe Mexico City

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The Westin Santa Fe Mexico City
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477 Reviews from our TripAdvisor Community

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Showing 287: English reviews
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A TripAdvisor Member
Level Contributor
130 reviews
16 hotel reviews
19 helpful votes
Reviewed 1 week ago via mobile

Westing is one of my Favorites choice in Santa Fe. Theres not really much to do in Santa Fe as its far of Mexico City main attractions but you can easily get a cheap uber and go to Polanco, Reforma or wherever you want. The rooms are big enough, breakfast and facilities are more than acceptable at a reasonable price.

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Thank A TripAdvisor Member
Australia
Reviewed 2 weeks ago

I have stayed at a coupe of Westin's and this one did not disappoint. The hotel itself is up the hill at Santa Fe so if you need to be in the city its not a great choice as its a good 30+ min in heavy traffic to get to the CBD and main business areas however this is a...

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Thank xxnaughtyboyxx
Tustin, California
Reviewed 2 weeks ago

The hotel is absolutely fantastic. The room are big and clean. Beds are heavenly. The lounge is on 11th floor and is a little small. It does get a little windy outside. They also charge for Scotch but wine and beer are free.

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Thank Rakesh A
USA
Reviewed 2 weeks ago

This is a pretty property - but it is plagued, especially at the food service side - but also a reception - by a bad case of Mexican sloth. For example, the Market restaurant, which was supposed to open at 6:30 AM wasn't even cleaned up from the night before at 7 and was barely open. Tried to use the...

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Thank BlueHenFlyer
Mexico City, Mexico
Reviewed 2 weeks ago

If you have to stay planted at the lobby for 3 hours for your check-in, you're bound to a bad start. Front desk, from its manager (Guillermo / Ricardo) to several agents are simply lost at their job (Liliana, Miguel). At often times, they would look at each other with no idea on what to do, or giving wrong information....

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Thank Pabs31
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Thank you for choosing The Westin Santa Fe Mexico. We have received your comments. We will keep on taking care of your parents and yourself during the following days and thanks for you value feedback and the time you took to speak with us earlier today.

Miami, Florida
Reviewed 3 weeks ago via mobile

This hotel is well located in Santa Fe along with the rest of 5 star big names hotel. There is a very nice Spanish restaurant in the basement of the hotel. It's got a courtyard and you can eat outdoors. The hotel features in their web site a swimming pool but it is the size of kids pool, so small...

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Thank Arturo M
Miami, Florida
Reviewed 13 February 2017

I would like to recommend this hotel because everybody in the staff team is very kind and the quality of the service is outstanding. When I am in Mexico City, Th Westin Santa Fe is my home away from home.

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Thank lucianotozatoreis
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear lucianotozatoreis, Thank you for your kind comments about all the staff team, we work hard to provide the best quality service and we are glad to know it makes a difference. Also we are honored to be your home away from home in Mexico City and definitely look forward to welcome you again soon. Warm regards,

Mumbai (Bombay), India
Reviewed 13 February 2017 via mobile

Clean and efficient. They work hard to keep it going. Not spectacular but good. Service is quick and courteous. I got locked out of my room and the staff arrived to get back in after an appropriate Security check. View was good.

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Thank L00K-See
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear L00K-See, Thank you for sharing your feedback regarding your recent stay with us. We are glad to know your experience was pleasant and will keep on working to exceed your expectations in your next visit. Warm regards,

Lima,
Reviewed 11 February 2017 via mobile

I like the hotel, most of the staff are really friendly and efficient This is the 10th time probably I stayed at the hotel and is the first time I get a suite upgrade, it was good Breakfast buffet is great, the only bad thing is the coffee, plain flavorless American, if you want get an expresó you have to...

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Thank Guillermo V
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Guillermo V, Thank you for your loyalty at The Westin Santa Fe Mexico City and for sharing your valuable feedback. We will work on the opportunity areas mentioned so we can exceed your expectations during your next visit. Also we are glad to know you enjoy the Heavenly SPA and the Westin Workout facilities. We look forward to welcome...

Redcar, United Kingdom
Reviewed 31 January 2017

I have stayed at the Westin Hotel Santa Fe several times, each time they do excel with excellent service. Looking forward to returning in a few months time. From front desk to house keeping, excellent service throughout

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Thank Scott C
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Scott C, Thank you for your preference at The Westin Santa Fe Mexico City. We are glad we are able to exceed your expectations every stay and look forward to continue on this path for future visits. We appreciate your time not only to share your experience, but also to recognize the effort from all the associates. Warm regards,

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Westin Santa Fe Mexico City

Address: Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $186 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Santa Fe Mexico City 4.5*
Number of rooms: 259
Reservation Options:
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Also Known As:
The Westin Santa Fe Mexico City Hotel Mexico City
Hotel Style:
#8 Spa Hotel in Mexico City
#8 Business Hotel in Mexico City
#15 Luxury Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Santa Fe Mexico City staff and other travellers.
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Questions? Get answers from The Westin Santa Fe Mexico City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Every room will have a good view”
  • View from roof top bar
  • View from roof top bar
  • View from roof top bar
 of 5 bubbles xxnaughtyboyxx, 11 Mar 2017 | Read review
“Ask for one with a view of the forest.”
 of 5 bubbles AngelaS783, 21 Aug 2016 | Read review
“Ask for lounge access!”
 of 5 bubbles NatalieJF43, 17 Jun 2016 | Read review
“Look for a higher floor overlooking the valley.”
 of 5 bubbles RAlarcon2112, 8 Jun 2016 | Read review
“corner rooms have best view and are bigger”
 of 5 bubbles V6783GVmonicas, 15 May 2016 | Read review
5 of 5