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The Ritz-Carlton, Mexico City

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Avenida Paseo de La Reforma 509 Cuauhtémoc, Mexico City 06500 Mexico
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Traveller (21)
Dining (15)
Room & Suite (13)

About

#221 of 454 hotels in Mexico City
Location
Cleanliness
Service
Value
Experience luxury in the heart of Mexico City at The Ritz-Carlton, Mexico City. Overlooking Chapultepec Park, our hotel offers a location near Paseo de la Reforma, Angel de la Independencia, Fountain of Diana the Huntress and Monument to Cuauhtémoc, the last Aztec emperor. Enjoy luxury amenities like an inviting spa, state-of-the-art fitness center, a distinctive restaurant and well-appointed guest rooms.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Banquet room
Meeting rooms
Spa
Concierge
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Wine / champagne
Couples massage
Full body massage
Head massage
Massage
Steam room
Executive lounge access
Ironing service
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Room features
Bathrobes
Private balcony
Iron
Private bathrooms
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Bath / shower
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
79Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
14Reviews2Q+A4Room tips
Traveller rating
  • 7
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  • 2
  • 1
  • 1
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Popular mentions
Mer21maid wrote a review Yesterday
Copenhagen622 contributions262 helpful votes
We visited the sky bar and had a cocktail each. They all had fancy names and a lot of exotic ingredients being in total contrast to the actual look and content of the drinks. Actually, they were mostly made of ice cubes. The most expensive ice cubes I ever had 🧊! We also shared some French fries and fish tacos which were excellent. I cannot recommend the Sky Bar for the cocktails, but the view is good.
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Date of stay: January 2022Trip type: Travelled with family
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Chicago, Illinois97 contributions43 helpful votes
+1
I always come here for morning green tea on the 38th floor. Best view of Mexico City. Staff is very welcoming. I hope to come for brunch next time that I am in the city. I fefinitely will recommend the GM at my hotel, IC Presidente, to visit. He is also a close friend who has not been here.
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Date of stay: January 2022Trip type: Travelled as a couple
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afshin1321 wrote a review 3 Jan
San Diego, California10 contributions8 helpful votes
Stayed at Ritz- Carlton Mexico city and celebrated new year and came across some issues that better be resolved but first let me say that club service was great and exceptional.So many thanks to the club team .The hotel is actually between level 38th and 47th.After 48 th there are residences . But the problems: 1: I booked a shuttle service to and from the hotel to the airport.Some how our flight was delayed for 2 hours and when we arrived there was no shuttle.I do understand that shuttle will not wait that long but the problem was that I did not get a call or text that shuttle has already left so I consider this lack of communication 2 Having this problem in arrival I spoke with both the Lobby (3rd floor) and the concierge services (level 38th) in person twice and even the night before the flight I called the concierge again to be sure that there will be a shuttle to take us to the airport next morning .In my surprise when we went down there was no shuttle there.They had to call St Regis and get a cab from there . 3 : I arranged for a Covid test at 8:30 am the day before return flight.Again I checked in person twice with the concierge and was told every thing is ok.To my surprise at 8;40 am when I called them again they told me service has been arranged for 8:30 pm .Thank fully they could get hold of the company and they were around and got the test done same morning I am not sure where is the main problem but have a feeling that thy need more staff in concierge service and some how I think there is lack of communication between different departments there . So to summarize if I go back there to Mexico city I may choose St Regis .But if you prefer Ritz be sure to get club access (They do a great job )
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Date of stay: January 2022
Location
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Response from Jimena Alavez, Other at The Ritz-Carlton, Mexico City
Responded 1 week ago
Dear afshin1321 Thank you for taking the time to write a review of your recent stay. It was very nice to read that you enjoyed the service provided by our Ladies and Gentlemen from our Club Lounge. We sincerely apologize for the disappointing issues that you outlined. Please know that I will pass your comments to the specific departments so we can improve our service and facilities for our future guests. Thank you once again and I hope you give us the opportunity to welcome you back in the future. Kind Regards, Jimena Alavez Guest Relations
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Steve wrote a review Dec 2021
Provincetown, Massachusetts34 contributions26 helpful votes
We had a disappointing stay at a hotel that was beautiful and has great potential. Here are the good aspects: the club is beautiful and the service there exceptional; really if your reservation doesn't include Club-access, don't stay here. The spa is nice but small but offers decent service. The building is new and beautiful with gorgeous western views over Bosque Chapultapec with stunning sunsets. Now for the problems: the service was completely responsive, never proactive. Our room was NEVER serviced unless we used the message app to coordinate housekeeping. Every. Time. I felt like I was the housekeeping supervisor. And when housekeeping did service the room, it was often random. One day, we got no towels; the next two days, no toilet paper. When we asked for toilet paper to be delivered because we were literally out, the staff member brought 4 rolls in the original plastic shipping wrap -- the unmistakable message being "you demand toilet paper, here's a week's supply." When we requested turndown service (because it would never happen without our requesting it) one evening the response was, "didn't we clean your room today?" I felt like I was being made out to be the bad guy for asking for the hotel to meet its basic brand standard. One of the most shocking instances (and something that has been brought to management's attention on TripAdvisor reviews before) was when the shower suddenly turned about 40 degrees C hotter in mid-stream and scalded my spouse. The hotel management was barely apologetic. The service in the restaurant was particularly poor. Coffee would be delivered 20 minutes after it was ordered and sometimes after breakfast was already delivered. We were consistently delivered each other's order. Like every time, without exception. The check could take anywhere from 10 - 30 minutes after we requested it. One time, we just left in frustration. They promoted a cultural event at 5 o'clock each day with a cocktail presentation. We went the first evening and were soundly ignored and eye contact was strategically avoided. Eventually, another guest caught their attention and asked in Spanish why we were being ignored. Then a staff member in a lucha libre mask brought a shot of mezcal and delivered it with a bowl of smoking dry ice. The shot was presented with no explanation. We speak fluent Spanish, so there was no language barrier here -- just poor service. We were booked under a STARS rate which includes breakfast, a one level upgrade (if available) and a $100 credit for food or spa. As a Platinum Bonvoy member, we are also entitled to an upgrade. The upgrade was never offered, despite the availability of rooms in the higher category throughout our stay. At check-out, none of the benefits were included. Applying each one was an excruciating process of identifying each line on the bill that should have been removed and then having the bill reprinted, so I could then question the next similar entry, and repeat. It took about 12 minutes of accounting to get checked out. The final insult, was when I requested an email to share all of this feedback privately with the General Manager and was told that they couldn't share his email. I would have much preferred to share all this with Sr. Lopez directly, since much of it can be rectified with training, but instead, I am sharing it here for everyone to see. We expect to stay at the St. Regis or Four Seasons next time we come to CDMX.
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Date of stay: December 2021
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Get Club Access or avoid.
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2 Helpful votes
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Response from Jimena Alavez, Other at The Ritz-Carlton, Mexico City
Responded 1 week ago
Dear StevePtown, Thank you for taking the time to write a review of your recent stay. We sincerely apologize for the unsatisfactory experience that you outlined. Providing exceptional customer service for our guests is our number one priority and learning that your overall visit did not exceed your expectations is very disappointing. Please know that I will pass your comments to the specific departments so we can improve our service and facilities for our future guests. Thank you once again and I will contact you directly in order to give us the opportunity to welcome you back this year. Luis Lopez General Manager
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cwchan92 wrote a review Dec 2021
Chicago, Illinois, United States31 contributions22 helpful votes
It’s our first time in CDMX and we stayed here for 3 nights. I’ll start with the positive feedback first. We have been to Poblanco, Condesa, Roma Norte, Juarez, and I think I like this location the most. The area is clean, quiet, convenient, so close to the Chatulpetec park, and walking distance (10-15 min walk) to many restaurants. We were given a classic king room on the 44th floor. The view is phenomenal, the room is west facing and we can see the sun set perfectly behind the mountains. My other favorite part is the bathroom, it’s very spacious and the Claybrook bath tub is so sleek! For products, they are from Diptyque. Something I saw missing from other hotels are 1) hand sanitizer, 2) vanity kit with cotton balls and swabs 3) mending kit. Mattress and linen are comfortable, didn’t think it was noisy at all. The automatic curtains gave the room a touch of modernity. Theres a pool with sauna and steam room on the 12th floor, they’re all very nice. Other amenities include the club lounge, bar on the 38th fl, and LingLing by Hakasan. All staff members are very friendly and helpful too. Some of the flaws are 1) the charging outlets near the bed weren’t easily discoverable, and they didn’t work, 2) the layout gave up room space for the balcony, causing the room to not have space for a desk. There’s a table in the balcony, but at night it’s below 60s and it doesn’t have outlet, so I am not going to work on the balcony, 3) the lights could be brighter, particularly in the bathroom, 4) room didn’t have kettle but tea bags were provided, writing pad provided but no pen provided, laundry bag provided but no laundry sheet - they need to run the checklist considering the hotel had low occupancy this week, 5) limited common area space, even with a few chairs on the hotel lobby level would be nice, and while people can go to the 38th fl bar, it just doesn’t seem welcoming.
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Date of stay: December 2021Trip type: Travelled as a couple
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LOCATION
MexicoCentral Mexico and Gulf CoastMexico City
NUMBER OF ROOMS
136
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Frequently Asked Questions about The Ritz-Carlton, Mexico City
Which popular attractions are close to The Ritz-Carlton, Mexico City?
Nearby attractions include Monumento a la Independencia (0.2 km), Museum of Modern Art (Museo de Arte Moderno) (0.4 km), and El Caballito (0.2 km).
What are some of the property amenities at The Ritz-Carlton, Mexico City?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at The Ritz-Carlton, Mexico City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Ritz-Carlton, Mexico City?
Conveniently located restaurants include Los Panchos Anzures, Restaurante Diana - The St. Regis Mexico City, and Quebracho Hamburgo.
Are there opportunities to exercise at The Ritz-Carlton, Mexico City?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Ritz-Carlton, Mexico City offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to The Ritz-Carlton, Mexico City?
Many travellers enjoy visiting Historic Center (Centro Historico) (3.8 km), Metropolitan Cathedral (Catedral Metropolitana) (4.1 km), and National Palace (Palacio Nacional) (4.7 km).
Does The Ritz-Carlton, Mexico City have any great views?
Yes, guests often enjoy the city view available here.