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Grand Fiesta Americana Chapultepec

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Traveller (265)
Room & Suite (275)
Dining (26)
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Overview
  • Excellent52%
  • Very good35%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (1,004)
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280 results
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106
120
32
13
9
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All reviewschapultepec castlelos panchosthe modern art museumpark viewnice hotelwalking distancequick checkreforma avenuehigher floorbusiness centerroom servicethe upper floorsspent nightshotel locationthe room was nicechecking inexecutive floor
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1 - 5 of 280 reviews
Reviewed 2 weeks ago

Excellent location, service was great, great location. Reforma Ave, chapultepec Castle, museum of natural history etc. There's a sports bar a block away. Hotel bar is quite not much there. Rooms are great clean and quite, restaurant is great.

1  Thank Gerardo M
Response from GrandFiestaAmericana, Director General at Grand Fiesta Americana ChapultepecResponded 1 week ago

Dear guest Thank you for your comments, it will be our pleasure to serve you once again. We hope you return soon. Cordially

Reviewed 9 May 2018

Went there for NYE, the hotel it's nice, not great, offers a nice view of the park, especially from the upper floors, and is very well located. You can reach the main attraction, by foot, in just minutes.

Thank xetrat
Response from GrandFiestaAmericana, Director General at Grand Fiesta Americana ChapultepecResponded 9 May 2018

Dear guest Thank you very much for your comments. We are glad to know that your stay was what you expected. We hope you to return soon. Cordially

Reviewed 23 April 2018

I spent 6 nights ate the Grand Fiesta American Chapultepec. When I arrived I had a bit of a problem, totally unrelated to the hotel. The Concierge was incredibly helpful. I give him 6 stars. Check-in was easy and fast. The location is good with...More

2  Thank Ira S
Response from GrandFiestaAmericana, Director General at Grand Fiesta Americana ChapultepecResponded 25 April 2018

Dear guest Thank you very much for your valuable comments. I have met the hotel operating committee and shared their feedback. Each of the areas will be reinforcing and overseeing the operation, we will make sure that these details are not repeated. Please be so...More

Reviewed 29 March 2018 via mobile

The bed was very hard. I asked if we could change rooms they said they would get back to me and never did. The mini bar they keep locked. One night I got them to open it the next night they never came when I...More

Thank pvlocal
Response from GrandFiestaAmericana, Director de Relaciones Públicas at Grand Fiesta Americana ChapultepecResponded 30 March 2018

Dear guest, Thank you very much for your visit and your kind comments. We sincerely apologize for all the inconveniences during your stay. We have shared your feedback with our team in order to do the necessary changes and avoid these unfortunate situations. In Mexico...More

Reviewed 27 March 2018

I's like to say the service was great but the same time, I was a little disappointed with the front desk at Check in. It was very annoying in fact. They try to run multiple authorization on the cards (yes cards because they were being...More

Thank mbellastyle
Response from GrandFiestaAmericana, Director General at Grand Fiesta Americana ChapultepecResponded 28 March 2018

Dear guest Thank you very much for your comments. I´ll like to apologize for the inconvenience during your Check In. I shared your review with my Guest Service Manager who´s now reinforcing procedures in general, be assured that these details will not happen again. On...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$137 - US$281 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Mexico City
#11 Spa Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#23 Luxury Hotel in Mexico City
#24 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$137 - US$281 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Mexico City
#11 Spa Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#23 Luxury Hotel in Mexico City
#24 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (265)
Room & Suite (275)
Dining (26)
Amenities (52)
Business Centre & Event Rooms (9)
Family and Play Areas (3)
Questions & Answers
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Paula R
5 November 2017|
AnswerShow all 4 answers
Response from hevolb | Reviewed this property |
I strongly recommend that you use one of the Cambios at the Airport. You do this on arrival and save yourself the hasstle of having to leave the hotel same day to go find a Cambio.
0
Votes
Karen C
14 August 2017|
AnswerShow all 6 answers
Response from denverroadtrip | Reviewed this property |
Sorry for the late response, but use the hotel's driver. The car was big, driver was excellent, price was fair, and safety wasn't a question- he's the hotel's driver.
0
Votes
Solmar2008
10 July 2017|
Answer
Response from GrandFiestaAmericana | Property representative |
Buen día Contamos con taxis externos que nos apoyan brindando el servicio con un costo preferencial. Con gusto mi Chief Concierge esta a sus apreciables órdenes para mayor información, nos puede contactar al teléfono... More
0
Votes
Google Translation
Room Tips
"View of the Park"
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"Our Park View room (1104) on the 11th floor was quiet with a great view."
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"Higher floor with views of Chapultepec Castle."
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"Overlooking the park."
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