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Grand Fiesta Americana Chapultepec

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Traveller (268)
Room & Suite (276)
Dining (26)
Overview
  • Excellent53%
  • Very good34%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
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Additional information
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,030)
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286 results
Traveller rating
111
120
32
13
10
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LanguageEnglish
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111
120
32
13
10
Show reviews that mention
All reviewschapultepec castlelos panchosthe modern art museumnice hotelchapultepec areawalking distancequick checkreforma avenuehigher floorbusiness centerroom servicethe upper floorsspent nightshotel locationthe room was nicechecking inexecutive floor
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1 - 5 of 286 reviews
Reviewed 1 week ago

The two main hotels in which I stay when traveling to Mexico City is The Four Seasons, And the Grand Fiesta Americana Chapultepec. Both hotels are safe, and both have excellent, attentive, well trained staff. I prefer the Grand Fiesta Americana to the Four Seasons...More

Thank cristina h
Reviewed 1 week ago

David was so kind and helped stash our bags so we could explore Mexico City....was t bothered when I needed to swap items in the bags and helped with directions.... great staff working the front desk and valet really helped the hectic times about traveling...More

Thank kern1
Reviewed 1 week ago

The Grand Fiesta Americana Chapultepec is a great hotel located near Polanco, a central area close to Castillo and Parque de Chapultepec, Anthropology Museum, and many other historical and other must-see places in Mexico City. Staff is professional and courteous, and extremely helpful. They saved...More

Thank BFer2018
Response from GrandFiestaAmericana, Director General at Grand Fiesta Americana ChapultepecResponded 1 week ago

Dear guest Thank you very much for your comments. We are glad to know that your stay was what you expected. We hope you to return soon. Cordially

Reviewed 1 week ago

Excellent Service and Room Quality! The price is high for Mexico, but there are other similar hotels with much higher cost, especially at Campos Eliseos Avenue. The view is unique! Would recommend to hire a corner room at higher floors, for that, if possible.

Thank 867albertt
Response from GrandFiestaAmericana, Director General at Grand Fiesta Americana ChapultepecResponded 1 week ago

Dear guest Thank you very much for your comments. We are glad to know that your stay was what you expected. We hope you to return soon. Cordially

Reviewed 1 week ago

I don't know if it was a racial thing or not. Never was I ever mistreated in all of my travels. I asked for assistance regarding the Frida K museum, front desk referred me to the business office to do it myself online, in the...More

Thank TravellerCB
Response from GrandFiestaAmericana, Director General at Grand Fiesta Americana ChapultepecResponded 1 week ago

Dear guest Thank you for your comments. We do apologize about the issues you passed during your last stay, can be sure that these details will not happen again. Please be so kind to let me know of your next visit, it would be a...More

View more reviews
About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$135 - US$290 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Mexico City
#11 Spa Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#23 Luxury Hotel in Mexico City
#24 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$135 - US$290 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Mexico City
#11 Spa Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#23 Luxury Hotel in Mexico City
#24 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (268)
Room & Suite (276)
Dining (26)
Amenities (52)
Business Centre & Event Rooms (9)
Family and Play Areas (3)
Questions & Answers
Ask a question
Paula R
5 November 2017|
AnswerShow all 4 answers
Response from hevolb | Reviewed this property |
I strongly recommend that you use one of the Cambios at the Airport. You do this on arrival and save yourself the hasstle of having to leave the hotel same day to go find a Cambio.
0
Votes
Karen C
14 August 2017|
AnswerShow all 6 answers
Response from denverroadtrip | Reviewed this property |
Sorry for the late response, but use the hotel's driver. The car was big, driver was excellent, price was fair, and safety wasn't a question- he's the hotel's driver.
0
Votes
Solmar2008
10 July 2017|
Answer
Response from GrandFiestaAmericana | Property representative |
Buen día Contamos con taxis externos que nos apoyan brindando el servicio con un costo preferencial. Con gusto mi Chief Concierge esta a sus apreciables órdenes para mayor información, nos puede contactar al teléfono... More
0
Votes
Google Translation
Room Tips
"GO Somewhere else, unless you want to be treated badly."
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"The view of the park and castle are lovely, but might cost more."
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"View of the Park"
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"Our Park View room (1104) on the 11th floor was quiet with a great view."
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