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Grand Fiesta Americana Chapultepec

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690 Reviews from our TripAdvisor Community

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Showing 204: English reviews
Community of Madrid, Spain
Reviewed 2 days ago NEWvia mobile

I always insist on staying at this hotel when I go on business trip to México DF so I thought it is about time I write a review in it. Spacious, clean & quiet rooms. Excellent service a the front desk and concierge. Whatever you need they ll find a way. And, last but not least, the best breakfast buffet...

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Helpful?
Thank Marie2812002210
Attleboro, Massachusetts
Reviewed 3 weeks ago via mobile

Been here since October 1st, had the most AMAZING time, the service is 5 star, The restaurant employees are outstanding, they go above and beyond in Service and the food it's amazing. The entire staff Front desk, Valet, Great Security and Housekeeping. Safe Area!

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Helpful?
Thank bbenitez94
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review

Dear bbenitez94: We are very We are very proud to be your favorite hotel in Mexico City, we look forward to recognizing our staff and service, as well as our excellent location and security. Very pleased that you liked our service at the Restaurante, Front Desk, Valet and Mexican Mediterranea Gastronomy. We hope to see you soon back at home...

Australia
Reviewed 4 weeks ago via mobile

I thoroughly really enjoyed staying at this hotel - it was recommend to me by a local friend. They gave me a free upgrade to a club room with club access. If you can add this on as an option - the club room Is highly recommended - it was excellent! Pros: - Location - very safe and lovely neighborhood...

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Helpful?
Thank Robin S
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review

Dear Robin S: Many thanks for your beautiful comments on Trip Advisor. We are very happy that you have spent a lovely stay in our hotel, we look forward to recognizing our staff and service, as well as our excellent location and security. Regarding the events we had with us, yes, there is a certain moment when they end up...

Los Angeles, California
Reviewed 4 weeks ago

My family and I stayed here in July 2016. The check-in was very fast, and it is literally across the street from El Bosque de Chalputepec. Everyone was extremely friendly and super helpful. Our hotel room was VERY clean, very spacious, and the beds were amazingly comfortable. We had a view of the opposite side of the park, which wasn't...

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Helpful?
2Thank PamelaSolis
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review

Dear PamelaSolis: Many thanks for your nice comments on Trip Advisor. We are very happy to have spent a pleasant stay in July together with your family, also that you have enjoyed our privileged location as well as our services. The agility of the check in and the warmth of our staff. It will be a pleasure to meet you...

Atlanta, Georgia
Reviewed 4 weeks ago

The hotel is located close to the anthropology museum and the Chapultepec castle. The front desk personnel were very helpful and offered great suggestions. Also used the cars from the hotels a few times. Easy to get to Polanco, historic downtown, coyacan, roma and condessa from the hotel.

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Helpful?
Thank 247Barry
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review

Dear 247Barry: Thank you very much for your lovely comments on Trip Advisor. We are delighted that you enjoyed your stay and our services. As well as our location and proximity to tourist, historical, recreational and business places. It will be a pleasure to have you soon back at your home Grand Fiesta Americana Chapultepec, We send you a warm...

Sterling Heights, Michigan
Reviewed 4 November 2016

Stayed only one night, but was genuinely impressed by the quality of this hotel. The room was spotless, spacious, quiet and very comfortable. Check-in and check-out were fast & easy. The staff were very attentive and courteous. All-around perfect hotel for my one night business trip to Mexico City.

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Helpful?
Thank bobhayes2016
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review

Dear bobhayes2016: Thank you so much for your lovely words in Trip Advisor. We are very pleased that you enjoyed your stay, we are delighted that our service has exceeded your expectations as to quality and faster in Front Desk and the size and tranquility of our rooms. Also, we are delighted our courtesy with our guests. We hope to...

Merida, Mexico
Reviewed 1 November 2016

Well located , you can use it for business or pleasure and a walking distance you can find a great quantity and c quality restaurants over masaryk street, and I would say pretty safe, also you can go shopping

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Helpful?
Thank silpro
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review

Dear silpro: Thank you very much for your kind review on Trip Advisor. We are delighted that you have like our location, facilities and service. We hope soon back at home Fiesta Americana Grand Chapultepec, Best regards

San Francisco, California
Reviewed 31 October 2016

I spent 4 nights at the hotel and got an outstanding service. I needed someone I could really trust to pick up my Passport at the US Embassy since I was not able to do it myself and trusted the work to the Chief Concierge Mr. Avila, who was amazing. Very kind, very helpful and always willing to make everything...

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2Thank luciapk4
GrandFiestaAmericana, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Miss. Lucy. Many thanks for your comment I´m very honor to get your feedback. Our mission is based on the satisfaction of our guest and make our efforts to make everything perfect and assist in every single situation to make you feel like home. Please come back soon to Fiesta Americana Grand Chapultepec. Public Relations.

Reviewed 29 October 2016

I loved this hotel. Trying to keep in shape and watch my weight a bit while I was attending a meeting nearby. Grand Fiesta Americana was great. Nice, clean workout room open 24 hours. Free apples as a healthy snack. And a scale in my room. Small details, but perfect for what I needed. All other amenities I found fine,...

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Helpful?
1Thank Michael O
GrandFiestaAmericana, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Mr. Michael. We are glad to hear those comments. Our goal is to make your experience unforgettable and pleasured please come back soon and stop by the concierge desk where you will get the best recommendations around the area and make of your stay the most pleasant time that you will never forget. Public relations.

Bentonville, United States
Reviewed 27 October 2016

Staff was very attentive, check in/check out was easy. Ability to schedule taxi associated with the hotel was easy, convenient and safe. Rooms were clean and comfortable and roomy. Security provided with room key required to access each floor. Restaurant was clean and food presentation was beautiful, but I was disappointed overall with the taste/quality of the food overall. Fruit...

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Helpful?
Thank ROLF FLEMMING A
GrandFiestaAmericana, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Mr. Rolf Flemming. We are very happy to know you had a nice stay with us at the hotel and we really appreciate your comment. We are taking account of the restaurant service and we will make the Chef Service know about to improve it overall the food service. we are doing our best effort to perform the food service....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
When traveling to Mexico City, plan for an exclusive experience, surrounded by the Chapultepec Forest, one of the most beautiful spots in the city, and a stone's throw away from important business, shopping and entertainment centers. Stay at the Grand Fiesta Americana Chapultepec, one of the most beautiful hotels in Mexico, and make your trip an unforgettable experience that is as distinguished as you are. The innovative and elegant architecture of the hotel sets it apart in the city. A view of the Castle of Chapultepec can be seen from most of the 203 rooms and suites, making it impossible to forget that you are immersed in a city that is full of history and enchantment. It is a place where you can unwind in style, comfort, elegance and exclusivity. If you're seeking an enjoyable business trip to Mexico City, we offer three executive Grand Club floors, featuring excellent personalized customer service, private check-in, european breakfast and outstanding service at the exclusive Executive Lounge, offering drinks and select light snacks. One of Mexico's top restaurants is Salammbo, where an innovative ambiance combines with an exquisite range of contemporary international cuisine. To make your business trips to Mexico City remarkable, Grand Fiesta Americana Chapultepec features the elegant and functional "Castillo de Chapultepec" room, which hosts up to 250 people and is accompanied by impeccable service, to take care of every detail. Within the splendor of this already iconic Mexico City hotel, you'll have the chance to work-out at the fully-equipped gym or find a state relaxation and beauty that's only available at the stylish, elegant and comfortable hotel spa. ... more   less 

Additional Information about Grand Fiesta Americana Chapultepec

Address: Avenida Calzada General Mariano Escobedo 756 | Colonia Anzures, Mexico City 11590, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $184 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Fiesta Americana Chapultepec 4.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Fiesta Americana Grand Chapultepec Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Grand Fiesta Americana Chapultepec Mexico City
Hotel Style:
#6 Green Hotel in Mexico City
#9 Spa Hotel in Mexico City
#15 Luxury Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#25 Business Hotel in Mexico City
#29 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Grand Fiesta Americana Chapultepec staff and other travellers.
7 questions
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Sutton Coldfield, United Kingdom
over a year ago

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Questions? Get answers from Grand Fiesta Americana Chapultepec staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“with a view to the "castillo de chapultepec"”
 of 5 bubbles silpro, 1 Nov 2016 | Read review
“lots of traffic on all sides. get higher to lose some sound.”
 of 5 bubbles geomos, 28 Sep 2016 | Read review
“View of the castle offers a welcome reprieve from the cityscape”
  • Chair and ottoman comfortable seating option
  • Looking the other direction view is not as relaxing
  • Castle view provides a visual respite from cityscape
  • A bit gaudy but a welcome departure from hotel monotony
  • Enough space between bed and television to park a SUV
  • Barren white walls could use an infusion of (a) color
 of 5 bubbles scl44, 17 Jun 2016 | Read review
“Rooms looking at Chapultepec park are more expensive but the ones looking to the street on the back are quieter.”
 of 5 bubbles AJABALO, 22 Apr 2016 | Read review
“Executive floor, request view to the Castle”
 of 5 bubbles MiguelOtero, 12 Apr 2016 | Read review
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