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Grand Fiesta Americana Chapultepec

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Grand Fiesta Americana Chapultepec
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739 Reviews from our TripAdvisor Community

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Showing 216: English reviews
Merida, Mexico
Reviewed 1 November 2016

Well located , you can use it for business or pleasure and a walking distance you can find a great quantity and c quality restaurants over masaryk street, and I would say pretty safe, also you can go shopping

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Helpful?
Thank silpro
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review

Dear silpro: Thank you very much for your kind review on Trip Advisor. We are delighted that you have like our location, facilities and service. We hope soon back at home Fiesta Americana Grand Chapultepec, Best regards

San Francisco, California
Reviewed 31 October 2016

I spent 4 nights at the hotel and got an outstanding service. I needed someone I could really trust to pick up my Passport at the US Embassy since I was not able to do it myself and trusted the work to the Chief Concierge Mr. Avila, who was amazing. Very kind, very helpful and always willing to make everything...

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Helpful?
2Thank luciapk4
GrandFiestaAmericana, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Miss. Lucy. Many thanks for your comment I´m very honor to get your feedback. Our mission is based on the satisfaction of our guest and make our efforts to make everything perfect and assist in every single situation to make you feel like home. Please come back soon to Fiesta Americana Grand Chapultepec. Public Relations.

Reviewed 29 October 2016

I loved this hotel. Trying to keep in shape and watch my weight a bit while I was attending a meeting nearby. Grand Fiesta Americana was great. Nice, clean workout room open 24 hours. Free apples as a healthy snack. And a scale in my room. Small details, but perfect for what I needed. All other amenities I found fine,...

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Helpful?
1Thank Michael O
GrandFiestaAmericana, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Mr. Michael. We are glad to hear those comments. Our goal is to make your experience unforgettable and pleasured please come back soon and stop by the concierge desk where you will get the best recommendations around the area and make of your stay the most pleasant time that you will never forget. Public relations.

Bentonville, United States
Reviewed 27 October 2016

Staff was very attentive, check in/check out was easy. Ability to schedule taxi associated with the hotel was easy, convenient and safe. Rooms were clean and comfortable and roomy. Security provided with room key required to access each floor. Restaurant was clean and food presentation was beautiful, but I was disappointed overall with the taste/quality of the food overall. Fruit...

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Helpful?
Thank ROLF FLEMMING A
GrandFiestaAmericana, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Mr. Rolf Flemming. We are very happy to know you had a nice stay with us at the hotel and we really appreciate your comment. We are taking account of the restaurant service and we will make the Chef Service know about to improve it overall the food service. we are doing our best effort to perform the food service....

Reviewed 23 October 2016 via mobile

Hotel very tidy, clean rooms and love that they have fresh fruits out in hallway. Close to nearby shops and parks/markets. Not many speak or understand english, at times frustrated to explain and that we are not being taken advantage of. I ended downloading app translator, was helpful, works if you have data. Very friendly, smiling faces. Restaurant average, some...

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1Thank Meetmeinhollywd
GrandFiestaAmericana, General Manager at Grand Fiesta Americana Chapultepec, responded to this review

Estimado Meetmeinhollywd, Thank you very much for your lovely comments, we are glad that you liked our hotel and facilities as well as our warm and friendly service. Rest assured that we will strive more with our staff in handling the English language so that your next stay to enjoy more our hotel. Best regards,

San Diego
Reviewed 17 October 2016

i made a reservation for a 2 double beds room for 4 people. When I checked in I was made aware that I had to pay for 2 extra persons. the reception desk offer to upgrade us to avoid the 2 extra person fee and use the lounge with wi-fi, breakfast and snack lounge. The next morning we went to...

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Helpful?
Thank Eedificios
GrandFiestaAmericana, Director de Relaciones con Clientes at Grand Fiesta Americana Chapultepec, responded to this review

Thank you very much for your comments. We have reviewed the issues in detail, let us share with you that most hotels have political charge for extra person in room when more than two people per room, are sorry that your budget has been exceeded for these expenses not covered . In the case of the up grade to executive...

Mexico City, Mexico
Reviewed 16 October 2016

The hotel was great. It's a perfect location and the hotel staff was terrific. The room was spacious and comfortable and the food was excellent. The only issue noted was that there was only 1 of 3 elevators working the last day, but the hotel was not to blame. I would definitely stay here again.

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Helpful?
Thank EMILY W
GrandFiestaAmericana, General Manager at Grand Fiesta Americana Chapultepec, responded to this review

Dear EMILY W, Thank you very much for your lovely comments, we are glad that you liked our hotel and facilities as well as our warm and friendly service and great location. We very much regret the inconvenience with elevators, we have preventive maintenance programs for this not to happen again. We hope you come back soon to Grand Fiesta...

Reviewed 13 October 2016 via mobile

The Grand Fiesta Americana hotel is a very nicely located hotel near Chapultepec Park, Reforma Avenue and many other interesting tourist attractions. The staff and service is quite good and the rooms are very nicely equipped with better than average and useful amenities. In my opinion this hotel is expensive considering that for the price, you get only an average...

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Helpful?
Thank Adventurecritic
GrandFiestaAmericana, General Manager at Grand Fiesta Americana Chapultepec, responded to this review

Dear Adventurecritic, Thank you very much for your nice comments, we are glad that you liked our hotel and facilities as well as our warm and friendly service and great location. We regret their perception of spaces, hotel rooms measuring 35 to 40 square meter, standard measures of five-star hotels in the city, we welcome the next time you stay...

Los Angeles, California
Reviewed 9 October 2016 via mobile

Nice big room with plenty of space to move around. Large marble bathroom and good size closet. Friendly staff and room was always spotless. Little things like outlets near the night stand would be a big help.

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Helpful?
Thank TheBrewmaster18
GrandFiestaAmericana, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest. We are so grateful with your nice comments, your experience motivate us to improve our service, we really hope to see you soon. Thank you! Kind Regards Public Relations.

Milan, Italy
Reviewed 8 October 2016

I spent 3 nights in a club floor room. Room itself is OK, large, clean with all what you need. The breakfast was very good at the main restaurant. WiFi ok but not very fast. Weak points of this hotel come with the public areas, lobby is very small like the bar, club floor lounge is small and not suitable...

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Helpful?
Thank Carcentina
GrandFiestaAmericana, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest We appreciate your comments and the time you took to share your recent experience at our hotel, Your opinion is very important and helps us to improve. We are working so hard to make it better. Please give us the opportunity to serve you again; we are sure we can make your stay an incredible experience. Best Regards...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
When traveling to Mexico City, plan for an exclusive experience, surrounded by the Chapultepec Forest, one of the most beautiful spots in the city, and a stone's throw away from important business, shopping and entertainment centers. Stay at the Grand Fiesta Americana Chapultepec, one of the most beautiful hotels in Mexico, and make your trip an unforgettable experience that is as distinguished as you are. The innovative and elegant architecture of the hotel sets it apart in the city. A view of the Castle of Chapultepec can be seen from most of the 203 rooms and suites, making it impossible to forget that you are immersed in a city that is full of history and enchantment. It is a place where you can unwind in style, comfort, elegance and exclusivity. If you're seeking an enjoyable business trip to Mexico City, we offer three executive Grand Club floors, featuring excellent personalized customer service, private check-in, european breakfast and outstanding service at the exclusive Executive Lounge, offering drinks and select light snacks. One of Mexico's top restaurants is Salammbo, where an innovative ambiance combines with an exquisite range of contemporary international cuisine. To make your business trips to Mexico City remarkable, Grand Fiesta Americana Chapultepec features the elegant and functional "Castillo de Chapultepec" room, which hosts up to 250 people and is accompanied by impeccable service, to take care of every detail. Within the splendor of this already iconic Mexico City hotel, you'll have the chance to work-out at the fully-equipped gym or find a state relaxation and beauty that's only available at the stylish, elegant and comfortable hotel spa. ... more   less 

Additional Information about Grand Fiesta Americana Chapultepec

Address: Avenida Calzada General Mariano Escobedo 756 | Colonia Anzures, Mexico City 11590, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $203 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Fiesta Americana Chapultepec 4.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Fiesta Americana Grand Chapultepec Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Grand Fiesta Americana Chapultepec Mexico City
Hotel Style:
#6 Green Hotel in Mexico City
#10 Spa Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#17 Luxury Hotel in Mexico City
#24 Business Hotel in Mexico City
#29 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Grand Fiesta Americana Chapultepec staff and other travellers.
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Sutton Coldfield, United Kingdom
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Top floors has best views”
 of 5 bubbles veronicav6, 29 Jan 2017 | Read review
“Ask for park view and lounge access (worth the $$$)”
 of 5 bubbles jasonbR1649PR, 4 Jan 2017 | Read review
“Rooms facing the Park have the best view, but slightly more noise. Rooms on higher floors are quieter and have a better view.”
 of 5 bubbles LouisaRo, 2 Jan 2017 | Read review
“with a view to the "castillo de chapultepec"”
 of 5 bubbles silpro, 1 Nov 2016 | Read review
5 of 5