For a hotel that is supposed to cater to foreigners and as platinum members, we were treated with such indifference with the valet staff. They do not accept American dollars or credit cards. The hotel did not assist us with the exchange and told us to go to the airport to exchange dollars for pesos. Very inconvenient and not structured to welcome foreigners with it’s current business approach or plan. Unfortunately, Marriott has lost the customers experience.
The hotel is fine but they do not honor the rate at which you reserve the hotel. I booked ta 124 USD and ended up paying 132 USD because.... they use their own exchange rate! Only in Mexico... Spoke to supervisor Ingrid who promised to get back to me with clarification. Of course it ever happened.
Had an early flight out out of T1 at MEX this week and since we did not have any experience in this city or the airport we elected to book at night at this property the night be departure. We actually stayed the the Sheraton Maria Isabel and took at Uber from that property at about 3PM and arrived about 3.40PM with moderate afternoon traffic. We had checked in on the app but that seemed to do nothing for us. The entrance was a little bit awkward and could easily be missed if not looking closely. Check in was very friendly and professional. As a Titanium we were offered points, market pantry credit or a $10USD F&B credit per person at the restaurant. We chose the restaurant as we planned to have dinner later. We were leaving too early to use for breakfast. As is typical with Courtyard in my experience, you shouldn't expect much beyond that as as a Titanium. The room faced the back street area and while it is not the most pleasant looking area, it might be quieter than facing the airport. Other than barking dogs we did not hear much noise from the street below. Given that the windows did not seem very soundproofed, I would think the side near the airport might be louder. There are interior atrium views but that might be a little too out in the open for me to be honest. The room was "ok", seemed clean enough. It was pretty basic, definitely nothing to rave about but fine for a one night stay at the airport. We did face the afternoon sun and the AC struggled to keep it cook despite only being in the high 70's Fahrenheit outside, it struggled just as much at night unfortunately so not very pleasant to sleep. The noise is an issue here. We could hear every door opening and closing and our neighbor drying their hair at 1AM. I can't fault them for drying their hair at 1AM of course but it literally sounded like it was in our room. Honestly, between the AC and the noise, not a great nights sleep and that is exactly why you stay at an airport hotel for an early flight. We did dine at the restaurant for dinner and found the food quality and service to be about what you would expect at at 3 star airport hotel restaurant. The service was friendly, the food was good but not great but the price was reasonable, especially if you take into account the Titanium/Platinum benefit. The walk to T1 was a pretty easy few minutes. It took right at 5 minutes to get to the American Airlines check-in which I would think is about the furthest check-in area from the hotel. While I our stay was fine, I am not sure I would do it again. We used points which made it a decent value but the cash price can be as much as the nicer properties in the city and for an early flight the traffic should not be an issue based on our limited experience now. We would probably just Uber it at an early hour in the future due to the poor nights sleep.…
Nothing can make up for the fact that despite booking months in advance, we were given a room overlooking an all night party on Christmas Eve, complete with fireworks and an all night band. At 4 a.m. as I write this, more fireworks are going off. We didn't arrive until 1 a.m. exhausted from a long flight, and were given no warning (nor ear plugs!) that this was not going to be wrapping up soon. We have to leave early to make another connection but not even a sleeping pill could get me any rest. Worst night in a hotel, ever.
The staff is definitely the highlight at this hotel. It’s connected to Terminal 1, and a lovely shuttle service collected us from Terminal 2. Everyone spoke beautiful English. The room was spacious and comfortable, with everything we needed available. Would recommend to anyone needing a hotel near the airport for a transfer or late-night arrival.