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Krystal Urban Aeropuerto Cd de Mexico

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360 Reviews from our TripAdvisor Community

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Showing 164: English reviews
Fresno, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW via mobile

Krystal Urban is a very good hotel. It appears that it's out of place where it's located. There are no other restaurants in the surrounding area, only the one in the hotel. The facility is very clean. Staff was excellent; very helpful and friendly. The room was spacious, clean and the beds were comfortable. The only negative about the room... More 

Helpful?
Thank victorech1
McAllen, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

Good hotel for the price. There is a mall in walking distance. Uber is the best and safest way to get around. The traffic is loud and at least on weekends 24/7. But im sure u will be doing alot of walking depending what you do. You will be so tired it will not matter. Staff is very friendly and... More 

Helpful?
Thank Daniel C
gterecepcionkua, Front Office Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review
Google Translation

Agradecemos su comentarios. Nos da gusto saber que el servicio de nuestro hotel fue de su agrado. Esperamos que esta... More 

Houston, Texas
Level Contributor
115 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 2 weeks ago via mobile

Too bad I had to leave at three a.m. for the airport. The room was spacious and ver bed and linens heavenly. It was only $70 for this top notch habitation. The neighborhood was nothing to brag about, but for the peace of mind of being ten minutes from the airport it was ok with me. I would stay there... More 

Helpful?
Thank mariannemmoore
Paramaribo District, Suriname
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

On my way to Veracruz I had a layover in Mexico City. Hotel room is very neat and comfy, with English speaking hotel service. Shuttle service was perfect. On my way back to Miami from Veracruz I had another layover in Mexico City. And once again service was top.

Helpful?
Thank Winston S
Anchorage
Level Contributor
222 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 3 weeks ago

Clean, comfortable, well-appointed room. Reasonably quiet. Friendly staff. In a commercial area, so recommended for overnight, as opposed to longer stay. Airport is about twenty minutes away. We arrived around midnight. Tried to contact hotel in advance about airport pickup, but did not receive a response. We took a taxi for nine dollars. Took hotel shuttle back to airport the... More 

Helpful?
Thank alaskantravelnut
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 weeks ago via mobile

I didn't like the look from the outside or the location but the room was clean and from my room I could not hear the traffic on the outside. The bed and pillows were comfortable. The only con was that you can hear the doors open and close from the room like it was your own. We did had breakfast... More 

Helpful?
Thank Mariajose O
Ballarat, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 October 2016 via mobile

Hotel is ok but after a relative short two hour flight into Mexico, we then spent two and a quarter hours in a taxi that took us to the Krystal Grande before returning to where we started then went in the opposite direction to Krystal Urban. All in peak hour traffic. Driver was extremely furious. We had specified the Krystal... More 

Helpful?
Thank chballarat
Midlands
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 September 2016 via mobile

Not so close to the airport as many but the free transit service makes it worth considering. We were told the minibus could only wait for 10 minutes at the airport, however, we were delayed and arrived at Gate 4 after the 10 minutes had started rather than being there at the beginning of the 10 minutes. It took a... More 

Helpful?
Thank grannytraveller
gterecepcionkua, Director de Recepción at Krystal Urban Aeropuerto Cd de Mexico, responded to this review

We appreciate your comment. It was a pleasure to have them at home We wait return soon. More 

Toronto, Canada
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 July 2016 via mobile

I arrived in mexico and checked in late "traffick is crazy" I was advised my reservation was cancelled and I did not since I did it thru Expedia. After 15 they finally found it but my double bed was gone. So they upgraded to junior suite and added a bed for my son. I was happy with their service as... More 

Helpful?
Thank karencK5896MU
Management response:

We appreciate your comment. It was a pleasure to have them at home More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 July 2016 via mobile

I was there on my way to take a fly, I have to admit that the lobby looks very nice, the neighborhood not too nice but the bed and the pillows are very good for a well resting night, but the bath towels are horrible. I know that I shouldn't be so picky, but those bath towels where very old,... More 

Helpful?
Thank Homero S
gterecepcionkua, Front Office Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review

We appreciate your comment. It was a pleasure to have him at home. We work on those details. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel Mexico City Airport Area, set in Mexico City’s commercial area, just 15 minutes from Terminal 2 at Benito Juarez Mexico City Airport (MEX). Take a trip to the nearby Six Flags park or indulge in some retail therapy at Parque Tezontle Mall. Let our friendly staff welcome you with a freshly baked DoubleTree cookie at check-in, and show you to your homely guest room or suite. All accommodations at this Mexico City hotel feature warm, modern décor and premier amenities, to ensure a comfortable stay for every guest.Stay at this Mexico City hotel and enjoy top amenities. Maintain your fitness routine in the hotel’s large fitness center with a range of equipment, including both cardio machines and weights. Stay on top of work in the business center, fully equipped with high-speed internet access, fax, printing and photocopying capabilities. Host your meetings and events in the hotel’s 7,500 sq. ft. of flexible meeting space. Wind down after a long day in the hotel’s restaurant, La Hacienda, which offers succulent steaks in a homely, contemporary setting ... more   less 

Additional Information about Krystal Urban Aeropuerto Cd de Mexico

Address: Eje Vial 5 Oriente (Avenida Javier Rojo Gomez) 630, Mexico City 09310, Mexico (Formerly DoubleTree by Hilton Hotel Mexico City Airport)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $74 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Urban Aeropuerto Cd de Mexico 3.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Krystal Urban Aeropuerto Cd De Mexico Mexico City
Hotel Style:
#21 Family Hotel in Mexico City
#23 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Urban Aeropuerto Cd de Mexico staff and other travellers.
5 questions
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Questions? Get answers from Krystal Urban Aeropuerto Cd de Mexico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You close the curtains at night but they never completely close in any hotel. Just enough of a crack to let through too much light sometimes. Take a hangar out of the closet. The one that you use for hanging slacks. Use the clips on the hanger to close both curtains together leaving no room for light to come though. (airline crew trick)”
 of 5 bubbles romlees, 17 Apr 2016 | Read review
“Rooms on the second floor have automatic heating”
 of 5 bubbles ermes73, 8 Feb 2016 | Read review
“Do not go there. The loctaion is in a very dangerous neighborhood.”
 of 5 bubbles 800darcys, 17 Jan 2016 | Read review
“I was only one night, I can not offer a good advice”
  • Pizza from room service... not so good but the service is excellent
  • Complimentary coffee maker and the classical cookie
  • The neighborhood is awful and looks dangerous
  • The neighborhood is awful and looks dangerous
  • The room is really nice
  • Excellent bed and pillows
  • Nice room
  • The showers leaks water to all the place!
 of 5 bubbles DMSilva71, 16 Dec 2015 | Read review
“Try another hotel.”
 of 5 bubbles MconroyTX, 20 Oct 2015 | Read review
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