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JW Marriott Hotel Mexico City Santa Fe

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Traveller (154)
Room & Suite (41)
Dining (17)
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Overview
  • Excellent63%
  • Very good24%
  • Average6%
  • Poor3%
  • Terrible4%
Travellers talk about
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from JW Marriott Hotel Mexico City Santa Fe
Special Offer: Member Rates
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Offers from JW Marriott Hotel Mexico City Santa Fe
Special Offer: Member Rates
Hotel packages
Hotel deals
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Reviews (512)
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174
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11
Show reviews that mention
All reviewsthe executive loungebusiness districtbell staffjuan carlosbusiness tripbell boyrecent stayexercise roomopen hoursconcierge deskstayed here for a weekroom servicerooms are nicespecial thanksbreakfast buffet isexcellent hotelthe entire staff
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1 - 5 of 311 reviews
Reviewed 2 weeks ago

I stayed 1 night during the weekend. hotel is very clean and well designed. also. the personals are nice too. BED . is the most comfy bed. really. you can sleep like a baby. bathroom is small. shower booth is very small too. bathtub -...More

Thank Jiwon C
Response from GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa FeResponded 1 week ago

Dear Jiwon C Thank you for taking the time to share your comments with the TripAdvisor community regarding your last stay with us. For travelers like you it is a pleasure to provide impeccable service and quality. It will be a pleasure that on your...More

Reviewed 2 weeks ago via mobile

Not quite the level of luxury you’d expect from a JW Marriott, but nice enough. Good furnishings, comfortable bed, excellent executive lounge. Biggest problem (besides the cheap shower head) was the noise. The hotel is V-shaped and rooms are only on one side, which faces...More

Thank Daoda2
Response from GM JW Marriott ... M, Director de Recepción at JW Marriott Hotel Mexico City Santa FeResponded 2 weeks ago

Dear Guest: On behalf of the entire staff of JW Marriott Mexico City Santa Fe, I would like to thank you for taking the time to share your comments about your recent stay in our Hotel. We regret that we did not fulfill your expectations,...More

Reviewed 2 weeks ago

I travel to Mexico City about 4 times a year for work and always stay here. This past trip, I bought a few too many gifts to bring home with me and realized I didn't have the luggage space to fit everything. I called the...More

Thank Cdespinoza1
Response from GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa FeResponded 1 week ago

Dear Cdespinoza1, Thank you for taking the time to share your comments with the TripAdvisor community regarding your last stay with us. Customers like you deserve a unique and special service. It is a wonderful pleasure to read such an excellent experience, we like to...More

Reviewed 3 weeks ago

This is my second time in this hotel and I am still impressed. From the Bell boys- Ivan and Andres to the wait staff - Victor- in the executive lounge this is a first class hotel. Your needs are always met with a smile. Comfy...More

1  Thank 2018Valerie
Response from GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa FeResponded 1 week ago

Dear 2018Valerie Thank you for taking the time and share your comments regarding the friendliness of our staff. Customers like you deserve a unique and special service. We are in an excellent location in Mexico City. With a mission to provide superior customer service, we...More

Reviewed 16 April 2018

Service, facility, and food was excellent! The only two things I would point out is that they forgot to clean up one of our two trash cans with 5 empty water bottles next to it when they did our room service. Another day also, I...More

Thank moyv2018
Response from GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa FeResponded 4 weeks ago

Dear Moyv2018, Thank you for taking the time to share your comments with the TripAdvisor community regarding your last stay with us. Please receive our most sincere apologies for the inconveniences presented, your comments have been forwarded to those responsible in the corresponding area with...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Restaurant
Spa
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$140 - US$315 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Mexico City
#12 Business Hotel in Mexico City
#19 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$140 - US$315 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Mexico City
#12 Business Hotel in Mexico City
#19 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (154)
Room & Suite (41)
Dining (17)
Pool & Beach (6)
Business Centre & Event Rooms (14)
Family and Play Areas (3)
Nearby
Santa Fe
Few neighborhoods have undergone such enormous change
as Santa Fé, now a high-end destination with luxurious
residences, apartments, hotels, rooftop bars offering
incredible views and restaurants with extraordinary
cuisine. Garden Santa Fé mall has earned several
architectural awards for its design. This neighborhood
is the best choice for those looking to get fully
pampered by a romantic escapade.
...More
Questions & Answers
Ask a question
DulceEMx
11 May 2018|
Answer
Response from richardaX5892ZJ | Reviewed this property |
I don't believe so - i was in Mexico City for two weeks but moved downtown for the weekend as Santa Fe is a business district and frankly there is not a lot to do there other than the mall which is a drive anyway (so you can... More
0
Votes
trekker954
26 September 2017|
AnswerShow all 4 answers
Response from Ritwiz S | Reviewed this property |
Hi, Agree with what Ileana A has said, a little damage like crack on glass railings. Hotel is safe to stay, however, I am not sure abut road to Toluca, my apologies. Bon Voyage!
1
Vote
Sionnara
2 February 2016|
AnswerShow all 3 answers
Response from ANDREA V | Reviewed this property |
Shopping it is a Good area, there is a small mall just across the street and one of the biggest malls in Mexico City is ten minutes away (centro comercial santa fe) for bars and night life I would recommend la condesa or la... More
0
Votes
Room Tips
"All of the rooms have had a view. Very close to by to great shopping"
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"Good room. Business orientated."
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"Request a room that faces the front of the building for great views of the fountain entrance and the outdoor..."
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"a room that looks towards the volcanoes :-)"
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