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JW Marriott Hotel Mexico City Santa Fe

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JW Marriott Hotel Mexico City Santa Fe
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376 Reviews from our TripAdvisor Community

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Showing 234: English reviews
Reviewed 2 days ago NEW

The hotel was new and everything was amazing there. We were there for new year and it was less than 2 hours to new year the staff found us a table at the event that was being held at the hotel restaurant. Despite being very busy, the restaurant staff made sure we get everything we need. Our sever was Christian...

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Helpful?
Thank Peddy J
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Guest, Thank you for sharing your experience at the JW Marriott Hotel Mexico City Santa Fe. Thank you very much for the distinction to our service, It's a pleasure to know that we live up to your expectations. Everything we do is in order to provide a quality service. Cordially, Miguel Mestas General Manager

Monterrey, Mexico
Reviewed 5 days ago NEW

The best services form everyone in the staff, specially ANTONIO the bell boy, who wasw really efficient and helpful with our requirements, we had 9 pieces of luggage and he managed to put everything inside the van.The driver was telling us it was imposible, knut antonio did it.

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Helpful?
Thank roberto2013
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Guest, Thank you for taking the time to share with us your experience in regards to your recent stay at the JW Marriott Hotel Mexico City Santa Fe. Your distinction is very important to us. It's a pleasure to know that we have exceeded your service expectations. We hope you choose to stay with us again. Cordially, Miguel Mestas...

Jerusalem, Israel
Reviewed 1 week ago

Great hotel, very flexible and kind service. Note that this hotel is only for business travels i.e. you have no nice parks or monuments to visit around, but for business it's very well located in the heart of Santa Fe business area. The executive lounge is really good, especially the service by Victor and Jimena who stand out and give...

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Helpful?
Thank sahituv
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Mr Sahituv, Thank you for sharing your experience at the JW Marriott Hotel Mexico City Santa Fe. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We hope you choose to stay with us again. Cordially, Miguel Mestas General Manager

Orlando
Reviewed 2 weeks ago via mobile

I just spent 5 days in this resort for a wedding and it was lovely! You enter the lobby to be greeted by complimentary tequila. You also have a bar, restrooms, and a restaurant. You take the glass elevator up to your room- where complimentary bottles of water are waiting each day (so that you avoid "Montezuma's Revenge"). The bed...

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Helpful?
Thank Stephen N
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Mr Stephen N, Thank you for sharing your experience at the JW Marriott Hotel Mexico City Santa Fe. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate...

Ponce, Puerto Rico
Reviewed 3 weeks ago

I have been all over Latin America's Marriott hotels, but the best customer service belongs to 3 people in the JW Marriott in Santa Fe Mexico: Jimena, Juan, and Victor. They all go the extra mile to make me and my peers to return. They, definitely go the extra mile. We have MANY options for lodging, but when it comes...

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Helpful?
Thank Thomas F
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Mr Thomas F, Thank you for sharing your experience at the JW Marriott Hotel Mexico City Santa Fe. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We hope you choose to stay with us again. Cordially, Miguel Mestas General Manager...

New York City, New York
Reviewed 4 weeks ago

I stayed in JW Marriott Santa Fe several times and one reason is because of the lounge for Marriott members. The food was great and there was even one time where the lounge had live jazz music! Service was perfect and a special shout out to Victor for the superb service and the overall wonderful experience!

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Helpful?
Thank jennysy2002
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Guest, Thank you for sharing your experience at the JW Marriott Hotel Mexico City Santa Fe. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Sincerely, Miguel Mestas Director General

San Francisco, California
Reviewed 5 weeks ago

I expected more: Internet was down for 2 days. Reception clerk extremely rude and lack of "touch". The only thing is worth in this hotel are the bellboys specially Antonio and Luis, friendly, helpful, always caring for your needs (coffee, taxi, you name it). Espresso machine didn't work in the room

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Helpful?
Thank magas681
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Magas681, Thank you for taking the time to share with us your experience in regards to your recent stay at the JW Marriott Hotel Mexico City Santa Fe. Your valued feedback highlighted a number of areas for improvement that I have since shared with the Front Office Manager , who join me in offering their apologies for their team’s...

Guadalajara, Mexico
Reviewed 13 December 2016

I stayed here recently and i must say it was amazing. The service is impeccable since the very moment you arrive to the hotel, everyone is always friendly and helpful. The rooms are very clean, modern and incredibly equipped. Food was exquisite, no more words needed. My only comment would be that WiFi should be free, i have been to...

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Helpful?
Thank amichelleesc
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Guest, Thank you very much for taking the time to share your experience at the JW Marriott Hotel Mexico City Santa Fe in this travel community. Your distinction is very important to us. It's a pleasure to know that we have exceeded your service expectations. We hope you choose to stay with us again. Cordially, Miguel Mestas General Manager...

Reviewed 9 December 2016 via mobile

Met my expectations as a JW Marriott. Service was top notch and professional. I suggest using the Spa for an aromatherapy massage. Best I've ever had. Also would like to personally thank Mr. Ruben Bolaños for expediting my personal items back home. Great location near malls and several restaurants. Can't go wrong.

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Helpful?
Thank mrneeves
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Guest, Thank you for sharing your experience at the JW Marriott Hotel Mexico City Santa Fe. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We hope you choose to stay with us again. Cordially, Miguel Mestas General Manager JW Marriott...

Caracas, Distrito Federal, Venezuela
Reviewed 8 December 2016

Great ambiance! Great location if you want to stay in the Santa Fe area, near the largest shopping mall and lots of restaurants. Rooms and gym as brand new. If you want to do tourism around the city i would recommend a hotel in Polanco.

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Helpful?
Thank Javier R
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Guest, On behalf of all the staff of JW Marriott Mexico City Santa Fe and my own I appreciate the time spent in sharing with us your experience about your recent stay with us. We appreciate your feedback and are delighted to hear that you had a great stay. Thank you in advance for your preference. Sincerely, Miguel Mestas...

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Staying in Santa Fe

Neighbourhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the JW Marriott Hotel Mexico City Santa Fe, a luxury hotel in Mexico City's most modern district. Its privileged location at the heart of Santa Fe will give you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Some of the city's most notable corporations and universities are all just steps away. ... more   less 

Additional Information about JW Marriott Hotel Mexico City Santa Fe

Address: Ave Sante Fe 160 Col Santa Fe | Distrito Federal, Mexico City 01219, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: $241 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Hotel Mexico City Santa Fe 4*
Number of rooms: 221
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Marriott and Jetsetter so you can book your JW Marriott Hotel Mexico City Santa Fe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
JW Marriott Hotel Mexico City Santa Fe
Hotel Style:
#12 Spa Hotel in Mexico City
#12 Business Hotel in Mexico City
#18 Family Hotel in Mexico City
#19 Luxury Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Mexico City Santa Fe staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Mexico City Santa Fe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Excelente place if you are going to be around Santa Fe”
 of 5 bubbles roberto2013, 12 Jan 2017 | Read review
“All Room are very quite. You can take hotel taxis or outside taxis'. I recommend you to take the hotel taxis.”
 of 5 bubbles thomasfS4316SG, 26 Dec 2016 | Read review
“AVOID to stay at this hotel - Stay in Marriot if you are in Santa Fe”
 of 5 bubbles magas681, 13 Dec 2016 | Read review
“Ask for city view, which is available for most locations in the building because of its shape.”
 of 5 bubbles travelentuziast, 5 Dec 2016 | Read review
“Lovely cocktail hour with a knowledgeable bar staff, and music.”
 of 5 bubbles ltlacey, 30 Nov 2016 | Read review
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