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InterContinental Presidente Santa Fe

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296 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Presidente Santa Fe
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Showing 109: English reviews
Level Contributor
4 reviews
3 hotel reviews
Reviewed 14 January 2016

Rooms have a very good size. Bed is comfortable, probably too much pillows for me. Bathroom is very spacy and very nice. You can work at the hotel room all day, is very practical. The huge window provides an awesome view of the Santa Fe area. Service is really good. Staff is very helpful.

Helpful?
Thank Fernando D
Sandra M, Guest Relations Manager at InterContinental Presidente Santa Fe, responded to this review

Dear FernandoD, Thank you very much for choosing the Hotel Presidente InterContinental Santa Fe for your stay at Mexico City, it was a pleasure to welcome you. Our rooms are specially designed so you can work or relax watching our amazing city view. We hope to welcome you back soon, our passion is to serve you. Sandra Muesser Guest Service More 

UK
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 January 2016

Great staff, we had an issue with noisy rooms around us and the staff were amazing, helping us to move rooms. Issues with the room safe were solved immediately, even late at night. Leonel, the concierge, is amazing. He can 'fix' anything. Breakfast is extensive, loads a fresh fruit; choice of cereals was not good, but it was holiday week... More 

Helpful?
Thank green42
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear green42, It was a real pleasure to welcome you and your family. Be sure we will share your comments with our Concierge Leonel, the main goal of all the staff is to make feel as comfortable as if you were home. We hope to see you soon, our passion is to serve you. Sandra Muesser Guest Service More 

Queretaro, Mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 December 2015

I usually stay here for business and they really make me feel at home!! Please choose these hotel to make your stay wonderful. Thanks to all the team and I will sure be seeing you soon! PS The view is spectacular!

Helpful?
Thank Carla G
Sandra M, Guest Relations Manager at InterContinental Presidente Santa Fe, responded to this review

Dear CarlaG, It is always a pleasure to receive your comments and to welcome you. Be sure I will share your review with all the team, because your comments keep us motivated to work harder every day so we can give our best for our guests. See you soon, our passion is to serve you. Sandra Muesser Guest Service More 

Monterey, California
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 December 2015

I advised the front desk that my wife would be joining me for the weekend and they went out of their way to make her feel as special as she is to me. They sent Chocolate Dipped Strawberries to the room for her arrival. Thank you very much Staff. You are awesome.

Helpful?
Thank Eli G
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Eli G, It is always a pleasure to welcome you, so when we knew your wife was visiting you we had to make something special. We hope to see you next year, meanwhile please enjoy your holidays. Our passion is to serve you, best wishes from all the team. Sandra Muesser Guest Service More 

Thousand Oaks, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 December 2015

I have been here many times on both business and pleasure, and the staff never fail to impress with their warm welcome, smiles and attention to detail. The rooms have magical city views, the beds are super comfortable and dinning options are plenty. The club access is always a wonderful perk especially with new expansions. Most importantly staff members especially... More 

Helpful?
Thank Sami H
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Sami H, It is always a pleasure to have you as a guest and also to read your supporting and beautiful comments. They help us to be motivated and to give our best so our guests can enjoy their visit at Mexico City. As a member of th Presidente InterContinental Santa Fe family we have to make feel as... More 

San Rafael, California
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 30 November 2015

This was a brief stay for me on the way out of town. I wish I could have stayed here my whole time in Mexico. The room was very clean and modern and with all of the amenities you would hope for. The bed was very comfortable with lots of pillow options. Electronic shades so I could open them in... More 

Helpful?
1 Thank Mwilenchik
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Mwilenchik, Thank you very much for sharing your review about your recent stay at the Presidente InterContinental Santa Fe. As you well mention it our rooms are very comfortable and are designed so our guests can have a good relaxation time. We hope to welcome you back soon and wish you happy holidays. Sandra Muesser Guest Service More 

Guelph, Canada
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 November 2015

From the time we arrived by Taxi right up until we left by Taxi the entire staff was amazing. The reception and check in were so welcoming & helpful. The bell person even gave us some history of the city. The staff in the Palm especially Alfredo were excellent.

Helpful?
1 Thank Dave N
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Dave N, It is with a lot of joy that we read your review, our staff main goal is to make our guests feel as if they were at their second home. It is very important for us that our guests feel welcomed and pampered, please be sure I will share your comments with all the staff, specially with... More 

Washington DC, District of Columbia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 November 2015

I've stayed at several hotels in this area, and this is not my favorite location for a couple of reasons: it has the smallest fitness room I've seen in a while, and it is rather noisy. It's right on a busy roundabout and the traffic noise does not stop all night (although the views are spectacular). Also the AC unit... More 

Helpful?
Thank mpb20854
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear mpb20854, Thank you very much for sharing your experience with the TripAdvisor family. The Presidente InterContinental Santa Fe Hotel has only 117 rooms so we have all of our accommodations adjusted to the requieremnts of our guests. As you well mention it we have the two well-known restaurants Au Pied de Cochon (a traditional French bistrot) and The Palm... More 

Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 7 November 2015 via mobile

Nice, comfortable, great atmosphere in the rooms, as well as a great view to Santa Fe, and really close to the Santa Fe Shopping Mall. A great option also if you have business meetings in this side of Mexico City. I definitely feel invited to return.

Helpful?
Thank lmrp73
Sandra M, Guest Relations Manager at InterContinental Presidente Santa Fe, responded to this review

Dear lmrp73, Thank you very much for your review about your recent stay at Presidente InterContinental Santa Fe, it was a pleasure to welcome you. As you well mention we are located in the new business zone for Mexico City: Santa Fe. You can remember the amazing view at the web page “Web Cams de Mexico”. We hope to welcome... More 

UK
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 30 October 2015 via mobile

This was my first visit to Mexico and took the safe trusted option of staying at a intercontinental hotel. This hotel is out of the city and convenient for the airport. The rooms are large, very clean and have great views. Buffet breakfast is excellent as are the staff. Used the small but well equipped gym which was good. I'd... More 

Helpful?
Thank stephens1st
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear stephens1st, We are very glad to know that you enjoyed your stay at Presidente InterContinental Santa Fe. Our goal is to make feel our guests very comfortable so they can relax during the trips. We do hope to welcome you back soon, our passion is to serve you Best regards, Sandra Muesser Guest Service More 

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Staying in Santa Fe

Neighbourhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Banquet Room

Additional Information about InterContinental Presidente Santa Fe

Address: Av Juan Salvador Agraz 97, Santa Fe, Mexico City 05300, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: $136 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Presidente Santa Fe 4*
Number of rooms: 117
Reservation Options:
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Also Known As:
InterContinental Presidente Santa Fe Mexico City
Hotel Style:
#13 Business Hotel in Mexico City
#20 Family Hotel in Mexico City
#21 Luxury Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Presidente Santa Fe staff and other travellers.
9 questions
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Questions? Get answers from InterContinental Presidente Santa Fe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good restaurants and nice wine bar next to Hotel.”
 of 5 bubbles 913gregm, 1 Nov 2016 | Read review
“Don't stay in an interconnecting room”
 of 5 bubbles Paisa_on_the_go, 31 Jul 2016 | Read review
“Higher floors have less noise”
 of 5 bubbles EmersonS97, 29 Jun 2016 | Read review
“the higher the better”
 of 5 bubbles DWGermany, 6 Jun 2016 | Read review
“Views are great”
 of 5 bubbles U7221ITmariar, 11 Feb 2016 | Read review
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