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This is my second time in Toluca in the past 18 months and both visits i have had top notch service from the front desk to the wait staff at this hotel. Santos was my bartender/waiter both visits and a better host I've never had....More
Response from Carlos S, Manager at Crowne Plaza Hotel de MexicoResponded 3 days ago
Dear Franz, so happy to read that you enjoyed your stay with us. Thank you for selecting our hotel. We look forward to seeing you soon.
Very nice hotel located within a block of the World Trade Center/Pespi Center. Visited for a trade show and was pleasantly surprised with the hotel. I opted for the Executive Level which was not that much more, especially when the exchange is $18.60 pesos to...More
2 Thank dfndr90
Response from Rafael L, Rooms Division Manager at Crowne Plaza Hotel de MexicoResponded 2 November 2016
Dear guest, we are very glad to know that the facilities and service, as well as the options available in the surroundings created a great stay experience. Your comments encourage us to continue offering the best of our service and we look forward to your...More
Comfy, hot shower, nice bed,. Only thing was no power outlet at desk...or one that I could find. Good coffee right out front and lots of good restaurants. Over the road from world trade centre. Felt very safe in the area.
Thank Lesley B
Response from Carlos S, Manager at Crowne Plaza Hotel de MexicoResponded 3 weeks ago
Dear Lesley B, happy to read that you found our service, product and location convenient for your stay. Thank you again for sharing your experience. We look forward to seeing you soon.
I didn't like the smell of the 2nd floor corridor and the smell of the bathroom. It was clean, but there was something that smell bad. the towels were grimacing.
people in the restaurant, front desk and room service were very nice.More
Thank Jessica P
Response from Carlos S, Manager at Crowne Plaza Hotel de MexicoResponded 19 May 2017
Dear Miss Jessica, please accept my personal apology for being unable to provide you with the expected service and product. Our concern is especially focused on the uneven guest room cleaning level and has been shared with the appropriate department. Thank you again for sharing...More
The staff was really nice. The concierge tried his best to make my stay perfect. the room was good size and bathroom was well cleaned. Breakfast is wonderful.
The only not-so-good comment was not having an additional blanket on the bedroom.
Thank Diana P
Response from Carlos S, General Manager at Crowne Plaza Hotel de MexicoResponded 3 May 2017
Dear Diana P. we would like to thank you for your generous feedback and note with satisfaction that you enjoyed our product and services. We look forward to seeing you soon.
US$99 - US$192 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#17 Spa Hotel in Mexico City
#33 Luxury Hotel in Mexico City
#65 Business Hotel in Mexico City
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available ,
Number of rooms
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