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Doubletree by Hilton Hotel Mexico City Santa Fe

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Traveller (79)
Room & Suite (81)
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Overview
  • Excellent46%
  • Very good29%
  • Average14%
  • Poor6%
  • Terrible5%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star accommodation
All hotel details
Additional information
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Reviews (367)
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1 - 5 of 73 reviews
Reviewed yesterday

The hotel was recently refurbished and everything is brand new. Room was clean and very comfortable. Staff was very kind, from the lobby to the Executive lounge. The special entrance gives a higher sense of security when arriving by car. The bar at the lobby...More

Review collected in partnership with DoubleTree by Hilton
Thank josedavidl756
Hotel's Favourite
Reviewed 6 December 2017

Very accommodating front desk staff, eager & ready to lend a hand with information, directions and assistance with the business centre around the corner from reception. They immediately took care of moving me to another room when the one I had on the sunny side...More

Thank richiedix
Response from Rafael T, Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded 7 December 2017

Dear Richie, Glad to hear you enjoyed your stay with us. Hope the traffic wasn't too terrible during your stay in CDMX. Please let us know if there is something more we can do during your next visit to make your stay more comfortable and...More

Reviewed 4 weeks ago

Nobody knew the way to th hotel from a landmark nearby. Arriving with help from passing strangers, we were misinformed about pool location, banking possibilities. Entering our room we found gifts which eventually were understood to be previous clients belongings and a bathroom not cleaned....More

Review collected in partnership with DoubleTree by Hilton
Thank oznorthstar07
Reviewed 27 May 2018

Overall the service was Good but bad food (dinner) and there was a noice (knocking) with the bathroom pipes that was really annoying The benefit is that you have a really good sushi place next to the Hotel (Shu)More

Review collected in partnership with DoubleTree by Hilton
Thank davidpena14
Response from Yuvia S, Guest Services Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded 28 May 2018

Dear David, Thank you for sharing your comments on your recent stay at our hotel. I hope you can give us more details about the dinner that you had with us in order to improve our food and beverage experience. Also, our maintenance team is...More

Reviewed 26 May 2018

I stayed at this terrible place for two night. Both were a nightmare. At 3am there was construction noise, banging on walks, hammer noises. It was horrible. I can the front desk to report the problem and they didn't even apologize and told me there...More

Review collected in partnership with DoubleTree by Hilton
Thank cahg1106
Response from Yuvia S, Guest Services Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded 15 June 2018

Dear Cahg1106, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and I empathize with you and understand your discomfort related to the noises at night. Those noises took place at a...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Wheelchair Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$78 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Green Hotel in Mexico City
#17 Family Hotel in Mexico City
#27 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$78 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Green Hotel in Mexico City
#17 Family Hotel in Mexico City
#27 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (79)
Room & Suite (81)
Dining (17)
Pool & Beach (1)
Business Centre & Event Rooms (8)
Family and Play Areas (2)
Nearby
Santa Fe
Few neighborhoods have undergone such enormous change
as Santa Fé, now a high-end destination with luxurious
residences, apartments, hotels, rooftop bars offering
incredible views and restaurants with extraordinary
cuisine. Garden Santa Fé mall has earned several
architectural awards for its design. This neighborhood
is the best choice for those looking to get fully
pampered by a romantic escapade.
...More
Questions & Answers
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Room Tips
"Stay away from the sunny side of the building, hot!!!"
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"Request and executive level room if available."
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"King size beds are very good"
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"Suite 753 with panirama views"
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