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Holiday Inn Express Hotel & Suites at the WTC

Hotels.comUS$72*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites at the WTC
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393 Reviews from our TripAdvisor Community

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Showing 87: English reviews
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Reviewed 1 week ago

The hotel is very well located near the WTC, the rooms are large and spacious, the only strange is the sink which is located outside the bathroom, can improve on the quality and cleanliness of the blackouts and shower. The staff is very attentive and friendly, the breakfast is very good with various options of local dishes. There are a...

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Helpful?
Thank Ronald N
Athens, Greece
HOTEL’S FAVOURITE REVIEW
Reviewed 16 July 2016 via mobile

With brightly lit, spacious rooms, fast steady Internet, and very helpful staff, the Holiday Inn Express @ WTC was a very pleasant surprise. Combined with the location, in a safe neighborhood with easy access to restaurants, and a shopping mall makes it an excellent low cost option.

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Helpful?
Thank Alxc
About Hotel's Favourite Review
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Alxc, We hope you are great! Thank you for choosing Holiday Inn Express & Suites at WTC for your recent stay in Mexico City. We are glad to know that your stay with us was a pleasant surprise and that the location of the hotel was convenient for you. We hope to have the pleasure to welcome you back...

Quebec City, Canada
Reviewed 1 week ago via mobile

I was there 1 week in April. It doesn't have a restaurant, although room service is available and there's several restaurants nearby. Good for business trips. I wouldn't go there with my family. The room was facing the street and it was noisy, bring you earplugs! Half of the bathroom was in the bedroom and it was difficult to shave...

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Helpful?
Thank MauricioGonzalez
Elias G, Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear MauricioGonzalez, Thank you for your rewiew. We appreciate your comments and will share your feedback with our staff so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future. Sincerely. Elias G. Front Desk Manager

Reviewed 14 April 2017 via mobile

Great service, awesome breakfast, modern and clean rooms, water bottles for your trip, close to a mall, and the best of all, a really nice taqueria in front. Gets the job done in a BIG way! (Don't expect a view tho...)

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Helpful?
Thank Sam P
Elias G, Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Sam , Thank you so much for your comments of our hotel. I am pleased to hear you enjoyed our location and your stay with us, it is something our staff takes great pride in. We hope you will visit us again. Sincerely, Elias G. Front Desk Manager

Wellington, New Zealand
Reviewed 17 March 2017 via mobile

I stayed here a week on business. Great location close to metrobus Poliforum, department store, big supermarket, good restaurant choices outside hotel. But there was no fridge or kettle or armchair in my room, just a bed and small desk with office chair. There was a coffee machine which you could theoretically use to make tea if you didn't mind...

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Helpful?
Thank Kiwifrogs
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Kiwifrogs, Thank you for your review and for sharing your stay experience with us. Our goal is to deliver exceptional service and comfortable accommodation to all of our guests and we appreciate your positive feedback on the location of the hotel which is a close proximity to your needs. I am also happy to know that the bed's comfort...

Gloucestershire, United Kingdom
Reviewed 14 March 2017 via mobile

The first night we arrived was not great: hotel cancelled our reservation as something went wrong with the card. My husband is a Spire Elite member of IHG, so you could suppose he always pays for staying accurately, but that didn't help. Reservation was cancelled without any notification (email was available). The reaction of staff was amazing: they behavioured like...

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Helpful?
Thank Elena J
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Elena J, Thank you for your candid review and for staying with us. I'm glad to hear you liked our location. However, I regret to learn we let you down on some aspects of your stay. Please accept my sincere apologies for the confusion regarding your reservation and for any inconvenience this may have caused you. I also would...

Switzerland
Reviewed 6 March 2017

This is not only one of the worse hotels (of such kind) but also a very bad one as per the Holiday Inn chain. everything is poor from the reception, waiting room, meeting room to the room ifself with so bad infrastructure in general ! I don t even talk about the breakfast (unfortunately I stayed there for 10 days...

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Helpful?
Thank Duke007_10
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Hi Duke007_10, Thank you for taking the time to share your recent experience at our hotel. While we appreciate your generous individual ratings toward our property's overall cleanliness, we absolutely regret to learn that you did not fully enjoy your stay due to the overall state of our infrastructure including the quality of food served during breakfast. Allow me to...

Chicago, Illinois
Reviewed 9 November 2016

My room came with some good amenities: small fridge with a couple of free beers, coffee maker, microwave and a small safe. Overall it was spacious, well lit and had the expected features such as closet, mirrors, etc. The finishes and plumbing were all a bit rough by US standards: the sink was small, didn’t drain well and didn’t yield...

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1Thank Richard D
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Richard D, We appreciate your visit and the time you have provided to leave a thorough account of your stay. Your comfort and satisfaction are our business and for that, we regret to learn that we failed to meet your expectations in terms of soundproofing along with the bathroom fixtures and plumbing conditions in your assigned room. On a...

Reviewed 17 October 2016

At arrival my first impression of the hotel was quite good, Clean well organized, every corner smells good, like brand new carpet kind of smell so I was quite happy. Then I saw one of 3 elevators out of service, I didn’t mind and went upstairs to my room, Once there I found nice very comfy beds, they looked clean...

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Helpful?
Thank Guilek A
Dinuba, United States
Reviewed 11 October 2016

the front desk needs to have a better knowledge of how IHG operates to provide the best or better service on understanding the needs from each customers on early arrivals, I was told i was going to be charge for early arrival and being so tired from my long air travel I accept and was ask to wait for 40...

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Helpful?
1Thank Jesse G
Adrian C, Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Jesse G I feel very sorry by the dire situation that unfortunately presents. One day before your arrival date, we had a close 100% occupancy and that's the reason why it could not provide the early check in. Another problem is that there was a lack of communication with the information. It would have been better than you knew...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites is strategically located in the World Trade Center complex, in the financial and commercial district of Mexico City. Entertainment, shops and restaurants in a walking distance - Well-appointed guestrooms, Wireless Internet access, Gym and Terrace. 31 family Suites with breakfast table, microwave, coffee maker, and minibar. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites at the WTC

Address: Calle Dakota 95 | Col Napoles, Mexico City 03810, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $115 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites at the WTC 2.5*
Number of rooms: 217
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Also Known As:
Holiday Inn Express Hotel And Suites At The Wtc
Holiday Inn Mexico City
Mexico City Holiday Inn
Holiday Inn Express Hotel & Suites At The WTC Mexico City
Hotel Style:
#66 Business Hotel in Mexico City
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites at the WTC staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay out avoid this hotel”
guileka, 17 Oct 2016 | Read review
“NO lleguen antes de el check in porque no saben tratar al los clientes”
80jesseg, 10 Oct 2016 | Read review
“If you are looking for a luxury room, the Holiday Inn Crown is in the same building.”
X3446TEchrisb, 10 Aug 2016 | Read review
“Request room with King Bed. There are a handful of them but if you don't get one prepare for a cramped room with a small bed.”
WKNY, 26 Jun 2016 | Read review
“get a room next door”
grupoglmg, 29 Mar 2016 | Read review
5 of 5
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US$72* /night
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Prices are for 1 room, 2 adults
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