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Holiday Inn Express Hotel & Suites at the WTC

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Traveller (155)
Room & Suite (92)
Dining (9)
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Overview
  • Excellent24%
  • Very good39%
  • Average21%
  • Poor9%
  • Terrible7%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
2 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (474)
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11 - 15 of 100 reviews
Reviewed 4 July 2017

We arrived on Thursday to find our bed with a brown stain on the top sheet. They gave us another room, noticed a missing a pillow. The bell boy said they would bring one in... never did. The next day, housekeeping never came. By 3...More

Thank Silvia R
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTCResponded 18 July 2017

Dear Silvia R, Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for our guests....More

Reviewed 23 June 2017

This hotel has a good location. Rooms are ok and bathrooms too, all clean and well maintained. It is your average good value hotel. Breakfast was not quite what I expected but you can live with it. All in all a good stay with friendly...More

Thank MiguelRamirez
Response from Elias G, Front Office Manager at Holiday Inn Express Hotel & Suites at the WTCResponded 25 July 2017

Dear Mr Miguel, Thank you so much for your review of out hotel, we are pleased to hear you enjoyed your stay with us. We value your comments. We hope you will visit us again. Sincerely, Elias Gaytán Front Desk Manager

Reviewed 13 June 2017 via mobile

Ive chosen this hotel because its located in front of the exhibition center. Rooms are avarage size with iron, hairdryer, tv, aircondition, cosmetics. There are gym, bar, restaurants. Breakfast is quite poorMore

Thank Juliakrav
Response from Elias G, Front Office Manager at Holiday Inn Express Hotel & Suites at the WTCResponded 22 June 2017

Dear Juliakrav, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We value your feedback and will share these with our team. We hope to welcome you back in the future. Sincerely, Elias...More

Reviewed 19 May 2017

The hotel is very well located near the WTC, the rooms are large and spacious, the only strange is the sink which is located outside the bathroom, can improve on the quality and cleanliness of the blackouts and shower. The staff is very attentive and...More

Thank Ronald N
Response from Elias G, Front Office Manager at Holiday Inn Express Hotel & Suites at the WTCResponded 22 June 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and our location . We value your feedback. We hope you will visit us again. Sincerely, Elias G. Front Desk Manager

Reviewed 16 May 2017 via mobile

I was there 1 week in April. It doesn't have a restaurant, although room service is available and there's several restaurants nearby. Good for business trips. I wouldn't go there with my family. The room was facing the street and it was noisy, bring you...More

2  Thank MauricioGonzalez
Response from Elias G, Manager at Holiday Inn Express Hotel & Suites at the WTCResponded 20 May 2017

Dear MauricioGonzalez, Thank you for your rewiew. We appreciate your comments and will share your feedback with our staff so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future. Sincerely. Elias G....More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Details
Price range
US$63 - US$148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Spa Hotel in Mexico City
#66 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$63 - US$148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Spa Hotel in Mexico City
#66 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (155)
Room & Suite (92)
Dining (9)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
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Room Tips
"try to pick a room in a corner of the hotel as it seems there quieter"
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"Not sure I only saw 2629 that was OK"
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"Views arent exactly stunning from any angle. Its a city hotel."
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"Avoid this hotel."
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