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Holiday Inn Express Hotel & Suites at the WTC

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Holiday Inn Express Hotel & Suites at the WTC
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359 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites at the WTC
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Showing 84: English reviews
Saltillo, Mexico
Reviewed 22 July 2016 via mobile

Excellent location to go everywhere you need. Quiet and big rooms. No heating though, only cool air. There seems to be some a problem with the elevator machinery as you can feel vibrations on the 8th floor on rooms close to the elevator, no big deal but noticeable. I keep saying employees managers and staff should sleep over on the...

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Helpful?
Thank JDStefano
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear JDStefano, We hope you are very well. Thank you for choosing us as your prefered destination for your recent stay in Mexico City. We are glad to know that you enjoyed our location, we do have heating in the rooms, you just need to ask at the front desk for one of these rooms and according to availability we...

San Juan, Puerto Rico
Reviewed 21 July 2016

Stayed here for 2 nights with my son, and the experience was excellent. The staff was very helpful, the rooms where very comfortable and modern. The breakfast which was included, was very good and with a lot of variety. One of the best things is the location, its located in a very nice and safe neighborhood, just a few steps...

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Helpful?
Thank manolo93
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Manolo 93, We hope you are very well. Thank you for choosing Holiday Inn Express & Suites at WTC. We are glad to know that you enjoy all the services we offer such as the rooms as well as the location of the hotel. We hope to have the pleasure to welcome you back again soon. Best Regards, Rosario...

Athens, Greece
Reviewed 16 July 2016 via mobile

With brightly lit, spacious rooms, fast steady Internet, and very helpful staff, the Holiday Inn Express @ WTC was a very pleasant surprise. Combined with the location, in a safe neighborhood with easy access to restaurants, and a shopping mall makes it an excellent low cost option.

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Helpful?
Thank Alxc
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Alxc, We hope you are great! Thank you for choosing Holiday Inn Express & Suites at WTC for your recent stay in Mexico City. We are glad to know that your stay with us was a pleasant surprise and that the location of the hotel was convenient for you. We hope to have the pleasure to welcome you back...

Reviewed 7 July 2016

Third time stay and something has happened in the last 2 weeks. Staff is cold and act as if they are doing you a favor. No concern for guest service or customer need. It's a long story, to make it short, there was no regular coffee in the room and the staff doesn't seem to know the difference between decaf...

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Helpful?
Thank Betsy P
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Miss Pimentel, We hope you are very well. We are very sorry to hear about the inconvinience that you had during your stay regarding regular coffee, we have shared your comment with the areas involved and aparently we had a problem with the provider, of course, this situation cannot affect one of our guests, we do apologize for the...

Weston, Florida
Reviewed 6 July 2016 via mobile

We arrived at 11:00 pm, the check in was fast, the girl at the front desk didn't offer us the amenities we are supposed to get for being Spire Elite members. The bellman was excellent. Next door is the Crowne Plaza were we always stay. But decided to try this one for a change. The room is old. I tried...

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Helpful?
Thank AleAguilera
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear AleAguilera, We hope you are very well. We would like to thank you for choosing us for your recent stay. We are very sorry to hear that you had inconvieniences during your stay with the TV as well as the cleanliness of the room, we have reviewed your comment with the personnel involved and inmediate actions have been taken...

Montevideo, Montevideo, Uruguay
Reviewed 4 July 2016

Hotel rooms were very nice, spacious and comfortable. The staff is both friendly and helpful. Breakfast is well served. There are good restaurants nearby. This hotel is a very good option for business trips.

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Helpful?
Thank Gerardo G
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Gerardo G, We hope you are great! Thank you for choosing us as your prefered destination for your recent stay in Mexico City. We are glad to know that you have enjoyed the room, breakfast and service offered by the staff and we hope to have the pleasure to welcome you back again soon. Best Regards, Rosario Bustamante Rooms...

Miami
Reviewed 29 June 2016

This Holiday Inn a good option for business travelers. Restaurant is buffet style and is decent enough for breakfast, lunch and dinner. The area around is not very good and there's nothing attractive around. The internet was good and the service was good. I think Holiday Inn Plaza Universidad is a lot better than this one and price difference is...

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Helpful?
Thank KingAldo
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear KingAldo, We hope you are very well. Thank you for choosing Holiday inn Express & Suites at WTC once again for your stay in Mexico City. We are glad to know that you enjoy the hotel as well as the internet and the service from our staff. The Holiday Inn Plaza Universidad is a full service hotel and we...

Sao Paulo, SP
Reviewed 29 June 2016 via mobile

Well located, very close to the WTC gallery and bars/restaurants. Although the carpet is really old, smelling cigar and the service is as in any other Holiday Inn. Do not expect a fancy breakfast. It's okay for business needs and one or two nights maximum.

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Helpful?
Thank Pri_Pareschi
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Pri_Pareshi, We hope you are very well. Thank you for choosing Holiday Inn Express & Suites at WTC. We are glad to hear that you enjoyed your stay with us as well as the location of the hotel, we apologize for the lack of the old carpet and the smelling cigar, the breakfast is just as it marks oue...

Kosice, Slovakia
Reviewed 26 June 2016

We were on business trip in Mexico and had stayed in really good Holiday Inn Express franchises along the way such as the ones in Reforma and in Puebla. So, we got used to the good and comfortable rooms that these other hotels offered. Then we came to this hotel and what a disappointing experience it was. At first we...

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Helpful?
Thank WKNY
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear WKNY, We hope you are very well. Thank you for choosing us as your prefered destination for your recent trip to Mexico City. We are very sorry to hear all the inconveniences that you had during your stay with us, it is true that we have rooms of diferent sizes, this goes according to the kind of room that...

Richmond, Virginia
Reviewed 23 June 2016

The Hotel is centrally located in the Federal District of Mexico City and is within walking distance of the Convention City and a variety of businesses. The rooms are a touch on the small side but reasonable if you don't intend to spend too much time in the room. There was little storage space. They had converted the sink to...

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Helpful?
Thank Miki A
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Miki A, We hope you are very well. We would like to thank you for choosing Holiday Inn Express & Suites at WTC for your recent stay. We are glad to know that you enjoy the location of the hotel as well as having our brother hotel Crowne Plaza just next door, let me tell you that, we are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites is strategically located in the World Trade Center complex, in the financial and commercial district of Mexico City. Entertainment, shops and restaurants in a walking distance - Well-appointed guestrooms, Wireless Internet access, Gym and Terrace. 31 family Suites with breakfast table, microwave, coffee maker, and minibar. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites at the WTC

Address: Calle Dakota 95 | Col Napoles, Mexico City 03810, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $103 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites at the WTC 2.5*
Number of rooms: 217
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Also Known As:
Holiday Inn Express Hotel And Suites At The Wtc
Holiday Inn Mexico City
Mexico City Holiday Inn
Holiday Inn Express Hotel & Suites At The WTC Mexico City
Hotel Style:
#66 Business Hotel in Mexico City
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites at the WTC staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay out avoid this hotel”
 of 5 bubbles guileka, 17 Oct 2016 | Read review
“NO lleguen antes de el check in porque no saben tratar al los clientes”
 of 5 bubbles 80jesseg, 10 Oct 2016 | Read review
“If you are looking for a luxury room, the Holiday Inn Crown is in the same building.”
 of 5 bubbles X3446TEchrisb, 10 Aug 2016 | Read review
“Request room with King Bed. There are a handful of them but if you don't get one prepare for a cramped room with a small bed.”
 of 5 bubbles WKNY, 26 Jun 2016 | Read review
“get a room next door”
 of 5 bubbles grupoglmg, 29 Mar 2016 | Read review
5 of 5