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Hotel Villa Mercedes

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226 Reviews from our TripAdvisor Community

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Showing 11: English reviews
Belize
Reviewed 12 May 2016

Overall, the hotel is nice, with a rustic theme and garden views. It is not necessarily a downtown location but the town's plaza (supermarket, movies and small shopping area) is right next door. A cab downtown charges you about 30 pesos to get to the hotel. What I loved: Given San Cristobal is generally cool at night, the big fireplace...

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Helpful?
Thank traveller2227
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes, responded to this review

Dear guest first at all I want to thank you for your visit; I really appreciate your comments, be sure that we will do our best to improve our opportunities. once again thank you and have a wonderful day.

Reviewed 27 December 2015 via mobile

First and foremost, this was an OK experience with no significant drawbacks. With that being said, there were some less-than-ideal situations. First, the staff seems to be out of sync and not that friendly. Second, the beds and sheets are nothing to write home about. I would also point out the buffett, wi-fi system and lobby as low points for...

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Thank Andres R
Reviewed 27 December 2015 via mobile

Nothing really bad happened during our stay, just the overall experience was nothing special. Staff is there but is slow and seems confused with pretty standard stuff, the breakfast buffet is nothing to brag about, and they have a really outdated, voucher-based, wi-fi system going on. The hotel is not in the center of San Cristobal, and I'm pretty sure...

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Thank German R
Adelaide
Reviewed 10 December 2015 via mobile

We stayed at this hotel for two nights. Our room was clean and comfortable except for the hard bed (common in Mexico it would seem). There is a coffee machine and an iron and ironing board - two things that have been rare during our stay in Mexico. We arrived quite early after an overnight bus transfer from Oaxaca and...

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2Thank Denise B
Reviewed 28 May 2015

stayed for a week and everything was excellent, everybody was super friendly and the hotel is very clean, besides being located in a great location right in the heart of the city, would recommend to all my friends and family.

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1Thank Juan Miguel R
Mexico City, Mexico
Reviewed 11 February 2014

the hotel is outside the city of San Cristobal, so if you want to visit it you have to take a taxi, the hotel is very noisy, you can hear from your room every step and door of your neighbors, so sleep is impossible, and there were a big excursions arriving and leaving, so sleep were impossible ¡¡ you can...

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1Thank pfl0res
Washington DC, District of Columbia
Reviewed 18 July 2013 via mobile

I stay there for few days for a working meeting. It was nice!! There are some cons: it is Noise during the night (apparently excursions get there and leave very early 3,4,5 am) and they make such noise that sleep is impossible !!! Also the isolation between rooms are poor and you can hear your neighborhood. It is not a...

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Helpful?
Thank darwinsail
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes, responded to this review

Dear Sr. First at all we want to thank you for have stay with us, we appreciate your comments because is the best way to help us to improve our service; Please accept my apology for the inconvenient you found during your stay, usually in this season we have more vacationist therefor sometimes it may cause noisy, however you can...

Chicago
Reviewed 21 June 2013

This hotel is located outside of the center of town, so if you are looking to be right in the action this is not the place for you. It is about a 20 minute walk downtown but a cab is like 30 pesos. The hotel itself is nice enough, clean with a very friendly and helpful staff. The rooms are...

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Helpful?
Thank Moni558
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes, responded to this review

Dear guest. I appreciate your valuable comments that every day helps us to better our facilities. I remind you that Hotel Villa Mercedes San Cristobal reflects elegance in its architectural concept and is true colonial style, the colors ocher, stone work, wood carving and antique furniture. Currently we have 16 executive rooms featuring a more modern and innovative design. Waiting...

Mexico City, Mexico
Reviewed 23 September 2011

we just stayed there 4 nights, all staf was very helpfull, price is worth what you get, very spacious room , quiet , far from the Downtown noise.

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1Thank viajerosmex
Mexico City
Reviewed 24 March 2008

We have just returned from the Villa Mercedes Hotel after having spent 3 nights. It is a brand new hotel with excellent service staff. Quiet and nice. The rooms were ok. The restaurant was ok, although we got bored of the breakfast buffet, it did not have variety, every day was the same, the last day we went to another...

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1Thank Yela

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
HOTEL VILLA MERCEDES SAN CRISTOBAL Harmony, Elegance & Quality dominates the architectural concept of this lovely Hotel Villa Mercedes, and shall remain true to its colonial heritage, stone works, old furnitures and the abundance of colors and fine fabrics for which Chiapas is so justly famous.Located just five minutes from the downtown in Hermanos Paniagua Av, THE HOTEL VILLA MERCEDES SAN CRISTOBAL is the best option to stay in this beautiful city.Facilities:67 deluxe & executives rooms, 4 elegant suites & one Master Suite, La Chimenea Restaurant based on culinary excellence offering an international menu, sumptuous buffet and regional specialties, Bar Pavo Real to enjoy your favorite drink in a comfortable atmosphere, Lounge La Pergola which is an intimate and cozy place, conferences, meetings & banqueting rooms with capacities ranging from 10 to 600 persons, Spa, gymnasium, , Room Service, , tobacco shop, Laundry, Car rental, Parking, Concierge, etc. For you next visit, be for business or pleasure the Hotel Villa Mercedes San Cristobal is the ideal place for your stay. ... more   less 

Additional Information about Hotel Villa Mercedes

Address: Diagonal Hermanos Paniagua 32, San Cristobal de las Casas 29240, Mexico
Region: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Price Range: $70 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Villa Mercedes 3*
Number of rooms: 83
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Also Known As:
Hotel Villa Mercedes San Cristobal De Las Casas, Chiapas
Hotel Style:
#4 Business Hotel in San Cristobal de las Casas
#5 Spa Hotel in San Cristobal de las Casas
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?
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