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Overall, the hotel is nice, with a rustic theme and garden views. It is not necessarily a downtown location but the town's plaza (supermarket, movies and small shopping area) is right next door. A cab downtown charges you about 30 pesos to get to the...More
Response from VILLAMERCEDESSC, Director General at Hotel Villa Mercedes
first at all I want to thank you for your visit; I really appreciate your comments, be sure that we will do our best to improve our opportunities.
once again thank you and have a wonderful day.
First and foremost, this was an OK experience with no significant drawbacks.
With that being said, there were some less-than-ideal situations.
First, the staff seems to be out of sync and not that friendly.
Second, the beds and sheets are nothing to write home about....More
Nothing really bad happened during our stay, just the overall experience was nothing special.
Staff is there but is slow and seems confused with pretty standard stuff, the breakfast buffet is nothing to brag about, and they have a really outdated, voucher-based, wi-fi system going...More
We stayed at this hotel for two nights. Our room was clean and comfortable except for the hard bed (common in Mexico it would seem). There is a coffee machine and an iron and ironing board - two things that have been rare during our...More
stayed for a week and everything was excellent, everybody was super friendly and the hotel is very clean, besides being located in a great location right in the heart of the city, would recommend to all my friends and family.
US$56 - US$83 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Spa Hotel in San Cristobal de las Casas
#4 Business Hotel in San Cristobal de las Casas
Family Rooms ,
Accessible rooms ,
Number of rooms
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Southern Mexico >
San Cristobal de las Casas
Also Known As
Hotel Villa Mercedes San Cristobal De Las Casas, Chiapas