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Casa del Alma Hotel Boutique & Spa

TravelocityUS$113*
View Deal
Certificate of Excellence
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$153*
US$113*
US$139*
US$153*
US$113*
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Casa del Alma Hotel Boutique & Spa
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246 Reviews from our TripAdvisor Community

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Showing 61: English reviews
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Los Angeles, California
Reviewed 2 weeks ago

Great location, nice clean rooms, amicable service. My only complain is the lack of guidance for tourists about local restaurants. They need to give good advice, not just recommend just the restaurants that the hotel have a deal with.

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Helpful?
1Thank Jose T
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

Dear Mr. Jose, Thank you very much for taking the time to share your opinion, for us your comment is extremely important as it helps us detect areas of opportunity to continue improving. We invite you to return on your next visit to San Cristobal de las Casas, it would be an honor and a pleasure to serve you again....

Mexico City, Mexico
Reviewed 15 April 2017 via mobile

We arrived at 4.30 pm and both rooms were not ready. Restaurant is very slow and lacks hygiene, my son got very sick. Room service is terrible have to ask to bring the order again several times before they do it right. Ordered room service tonight and chicken soup had plastic wrapper with price tag in it.

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Helpful?
Thank wendynankin
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

Dear Miss Nankin, First of all I want to offer you a sincere apology for the inconveniences you had during your stay there is no excuse for our mistakes and we hope you can give us the opportunity to show you that we can provide you with a better service, thank you for the time you took to write us...

San Pedro Garza García, México
Reviewed 6 April 2017

Very good facilities, very friendly staff, excellent food and very well located, the prices go according to the quality of the hotel, the staff are always willing to serve you and attend to your needs.

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Helpful?
Thank javieraB4156PW
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

Dear Mr. Javier, In Casa del Alma our mission is to make your stay an unforgettable experience thats why we are extremely happy to know that our goal has been fulfilled again, day to day our team does their greater effort to give you the best service, since the satisfaction of our guests is the most important thing for us....

Reviewed 2 April 2017

We stayed at Casa del Alma after a five day tour around the state of Chiapas, and it was the best way to close an unforgettable trip. The hotel combines a traditional Mexican feeling with very nice and comfortable rooms and overall facilities. The Spa is highly recommended (more after kayaking, rafting, and hiking all over Chiapas). Great service and...

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Helpful?
2Thank Gabriel T
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

Dear Mr. Gabriel, We are extremely happy to know that your experience at Casa del Alma was so satisfying, since it is our main goal to please you. Also allow me to thank you from all our team for your visit and for taking the time to give us your comment because this motivates us to continue improving. It was...

Windsor, Ontario
Reviewed 21 March 2017

My daughter and I thoroughly enjoyed our stay at Casa del Alma! The room was spacious and comfortable with an amazing shower; the staff were very friendly and helpful; the attached restaurant was excellent; and the location was only two blocks from the main downtown area of the city. The only thing missing for me was a coffee maker in...

Review collected in partnership with this hotel
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Helpful?
Thank drhallamhelbich
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

First of all, I want to thank you for sharing your comments, for us your feedback is very important because it helps us to detect areas of opportunity and to continue improving our service and facilities, I assure you that we take your opinion seriously. We are also happy to know that your experience was satisfactory and hope that you...

Laredo
Reviewed 21 March 2017

Casa del Alma has great Location, quality, delicious food, decor, cozy yet spacious, clean, safe, friendly staff. Will definitely stay again. Do not look further, Casa del Alma is the best in San Cristobal

Review collected in partnership with this hotel
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Helpful?
Thank fernandau45
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

Dear Miss. Fernanda, We are full of joy to know that everything in your stay in Casa del Alma has been satisfactory for you, I also want to thank you for taking the time to write your comment, thanks to your opinion we can continue to improve, our mission is to give you with the best experience on each of...

Brownsville, Texas
Reviewed 21 March 2017

Great place , nice and quiet all was perfect, great value for the money. I felt safe throughout my stay. My family loved the place. The atmosphere, the decor, the spa , everything. I would highly recommend it to anyone.

Review collected in partnership with this hotel
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Helpful?
Thank Adrian S
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

Dear Mr. Adrian, We are pleased to know that your experience at Casa del Alma has met your expectations in all aspects, your satisfaction is our main goal. I also want to thank you for the time you took to share your comment, for us your opinion is very important because it motivates us to continue improving to be the...

Mexico
Reviewed 15 March 2017

We toured Chiapas with a large group, and quickly realized the original hotel chosen by the tour operator didn't meet our standards of comfort. In retrospect, it was a very fortunate problem to have! We came to Casa Del Alma for desayuno (delicious), and afterward asked about availability. Rooms were available and within an hour we were moved in for...

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Helpful?
Thank ChrisHOhio
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

Dear Mr. Chris, We are pleased to know that your stay with us was satisfactory, for us our main mission is to create the best experience to each of our guests and it is grateful to know that on this occasion we have achieved this goal, we work day by day to improve, that is why it is very important...

Reviewed 7 March 2017

The rooms are new and very comfortable. The aircon works. Its quiet but the location is very close to the center of the city. They have an underground parking free of charge. The WiFi is free, although at times hard to configure.

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Helpful?
Thank livingonajetplane
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

In Casa del Alma our mission is to make your stay an unforgettable experience, thank you very much for the time you have taken to leave us your valuable comment, it causes us great joy to know that our goal has been fulfilled again, day to day our team does Its greater effort to give you the best service ,...

Mexico City, Mexico
Reviewed 3 March 2017

The rooms were quiet and comfortable, especially the bed. The location is very central and easy walking distance to most everything, such as Casa Na Bolom. The staff were friendly and professional, espcecially when departing at 4 in the morning (helpfully arranged a car). The massage therapist (Ofelia) was very professional and an overall excellent masseuse. The whole massage experience...

Review collected in partnership with this hotel
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Helpful?
Thank inmytree2017
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

We thank you for taking the time to leave your comment, your opinion is the most important thing for us because it helps us and motivates us to improve day by day, we look for your soon returned to San Cristobal de las Casas and hopefully you will choose us again to make your stay a pleasant experience. Best Regards!

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Casa del Alma Hotel Boutique & Spa pays tribute to the essence of Chiapas in its every detail, representing its incredible colonial legacy, cultural identity, ethnic richness, and biological diversity in an exceptionally designed space where history and modern comfort unite. We invite you to enjoy the Casa del Alma Hotel Boutique & Spa, an exceptional environment that evokes past times in a space of striking modernity. Located in the heart of the historic center of the magical city of San Cristobal de Las Casas, Casa del Alma, Hotel Boutique & Spa offers 27 suites, each one containing unique details of Chiapanecan luxury, beauty, and quality, complemented by state of the art technology, security, and comfort. In addition, our guests can enjoy our greatest pride: El Secreto, a restaurant offering unique fusion dishes, which emphasize the delights of the many flavors of Chiapas. To make your stay an unforgettable experience, we offer specialized care in our spa, where treatments and massages will bring you great joy. We aim to please and indulge your senses in this unique space representing the spirit of Chiapas, Casa del Alma Hotel Boutique & Spa. ... more   less 

Additional Information about Casa del Alma Hotel Boutique & Spa

Address: Avenida 16 de Septiembre No. 24, San Cristobal de las Casas 29200, Mexico
Region: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Price Range: $163 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa del Alma Hotel Boutique & Spa 4*
Number of rooms: 27
Reservation Options:
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Also Known As:
Casa Del Alma Hotel Boutique & Spa San Cristobal De Las Casas, Chiapas
Hotel Style:
#1 Green Hotel in San Cristobal de las Casas
#2 Family Hotel in San Cristobal de las Casas
#2 Romantic Hotel in San Cristobal de las Casas
#2 Spa Hotel in San Cristobal de las Casas
#2 Business Hotel in San Cristobal de las Casas
#3 Luxury Hotel in San Cristobal de las Casas
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Questions & Answers

Here's what travellers have asked, with answers from Casa del Alma Hotel Boutique & Spa staff and other travellers.
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San Diego, California
9 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The pillows were a bit large for my taste, so i constantly woke up with a back neck pain”
adriansQ9424OU, 21 Mar 2017 | Read review
“Top floor rooms offer balcony and views of churches/mountains”
  • View from room 31 balcony
ChrisHOhio, 15 Mar 2017 | Read review
“The room is great, comfortable bed Service special ”
464celinap, 27 Feb 2017 | Read review
“A room on the second floor gives a balcony looking out onto the surrounding mountains”
mrssajukes, 1 Feb 2017 | Read review
“The rooms on the second floor have better views than those on the first or ground level. However, the second floor rooms are a bit smaller.”
ClubWorldTraveller, 23 Dec 2016 | Read review
5 of 5
Travelocity
US$113* /night
View Deal
Booking.comUS$139
Expedia.comUS$113
HotelQuicklyUS$153
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*Disclaimer
Prices are for 1 room, 2 adults
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