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Hacienda Don Juan Hotel

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134 Reviews from our TripAdvisor Community

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Showing 43: English reviews
Mahahual, Mexico
Reviewed 11 August 2014

hotel is beautiful with many antiques . Room 17 has a rotting floor with holes in the line tile. It was 54 degrees and we couldn't use the fireplace and there is no way to heat the room. This was August 8th 2014. The wifi signal is very weak and cannot use iPad except close to the reception. The television...

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1Thank Richard H
Morgan Hill, California
Reviewed 9 October 2013

Truly enjoyed our stay in this wonderful hotel. The rooms and surroundings really makes one feel like they are staying in a classic mexican hacienda. The staff was very helpful and courteous. The rooms are very comfortable and well appointed not lacking in anything. Very quiet and clean. The gardens and landscape are wonderful with many tasteful historical artifacts placed...

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2Thank John J
Rotterdam, The Netherlands
Reviewed 11 March 2013

Yes it is outside of the centre (but we had our own car) and yes the bathroom is a bit weird, but there is hot water and it is clean, but the most important is the atmosphere, youfeel like you landed in some western movie decor. Plus it has clear signs to it from the main roads.

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1Thank Rvdederde
Sydney, Australia
Reviewed 6 March 2013

We had our credit card overcharged by this establishment. I would be very careful about providing credit card details to them. The location is poor. I reccomend staying in the center of town. That said, the beds are very comfortable.

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2Thank Jenny288
Israel
Reviewed 7 February 2013

When we arrived to the hotel we where impressed from the hotel romantic look and the beautiful rooms which were very well decorated but we had several issues that made our stay unpleasant : 1. The room was not very clean. There were hair balls on the floor and the shower place looked quite dirty. 2. When we arrived to...

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1Thank agartal
Roatan, Honduras
Reviewed 22 January 2013

After reading the TA reviews I booked this hotel as I really like the idea of coming back to cozy dinner in front of the fireplace after a day out touring. However the restaurant was closed due to remodelling so there was no possibility to get any kind of food or drink service at the hotel. The hotel is located...

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1Thank Lala2227
Flower Mound, Texas
Reviewed 2 December 2012

We stayed two nights at this hacienda. It is beautiful. The owner gave us recommendations on how to take advantage of our days.. he helped us build our itinerary and we had an amazing experience during our day trips. The hotel is located about 10 minutes from downtown San Cristobal, but you can take a taxi ride for 2 dollars....

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1Thank bambamgp
Reviewed 23 November 2012 via mobile

What a hidden gem. This old ranch will blow your mind if you are into old fashion western gear and dark wood interior. Nice garden and fireplace as well.. The hacienda is a bit far from the zocalo, but nothing that a 2 buck taxi ride cannot manage. Historic gem in S.C.D.C...

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Thank Fester14
Cozumel, Mexico
Reviewed 29 August 2012

We stayed in San Cristobal in the beginning of August with my Mom, Husband and two kids. We had two rooms viewing the garden, which was very quiet and comfortable. The working fireplaces are definitely a plus, specially with small children. They had a blast roasting marshmallows and cooking potatoes in the fireplace. The staff is very friendly and helpful....

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1Thank borondodon
New Haven, Connecticut
Reviewed 26 August 2012

Very nice hotel, the service was great, the decoration was very Mexican - All the staff are very nice people and give very good tips on the best places around San Cristobal. The restaurant is also really good with lots of choices. It is located about 10 minutes by car from the downtown, but the taxi ride is only 25...

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1Thank Juliana Q

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hacienda Don Juan Hotel

Address: Prolongacion Insurgentes # 162 | Barrio Maria Auxiliadora, San Cristobal de las Casas 29290, Mexico
Region: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Price Range: $45 - $84 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hacienda Don Juan Hotel 3*
Number of rooms: 25
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Also Known As:
Hotel Hacienda Don Juan
Hacienda Don Juan Hotel San Cristobal De Las Casas, Chiapas
Hotel Style:
#3 Romantic Hotel in San Cristobal de las Casas
#4 Best Value Hotel in San Cristobal de las Casas
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Don Juan Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Should call in advance for guaranteed heat in your room no matter what month you are traveling. Check wifi if they have boosted their signal for the rooms.”
 of 5 bubbles RichrOse593, 11 Aug 2014 | Read review
“We had 14, you are probably better of with the higher numbers”
 of 5 bubbles Rvdederde, 10 Mar 2013 | Read review
“Only certain rooms have fireplaces - request a room with a fireplace.”
 of 5 bubbles Jenny288, 5 Mar 2013 | Read review
“Ask for the double bed rooms otherwise you will find out that the sink is inside the sower place.”
 of 5 bubbles agartal, 7 Feb 2013 | Read review
“Avoid the rooms at the front of the hotel. There is traffic noise from the road.”
 of 5 bubbles Lala2227, 22 Jan 2013 | Read review
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