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Hacienda Don Juan Hotel

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Hacienda Don Juan Hotel
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144 Reviews from our TripAdvisor Community

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Showing 44: English reviews
New Haven, Connecticut
Reviewed 26 August 2012

Very nice hotel, the service was great, the decoration was very Mexican - All the staff are very nice people and give very good tips on the best places around San Cristobal. The restaurant is also really good with lots of choices. It is located about 10 minutes by car from the downtown, but the taxi ride is only 25...

1Thank Juliana Q
Reviewed 23 August 2012

Very good place yo stay. Very good price for an excellent installations. Its clean and the food is awsome. You are close from the downtown and is cheap to get there by taxi 25 mxn pesos its like 2,5 usd

1Thank Henaomejia
farnham common
Reviewed 23 December 2011

An amazing, attractive and very Mexican Hacienda Hotel, quite the best we saw in San Cristobal. Unfortunately, it is south of the city, beyond the ring road thus 20 minutes from the centre. But, it really is beautiful and 'soaked' in Mexican character. Good rooms with hot wood burners although bathrooms are too basic and could be improved. We had...

1Thank JandJFarnhamCommon
Monterrey, Mexico
Reviewed 2 November 2011

Very nice hotel, the service was great, the decoration was very Mexican from the beginning of the 19th century - We were able to talk with the owner and with Don Alejandro that is charge of the restaurant with his family, very nice people and give very good tips on the best places of San Cristobal. The only minor inconvenience...

Thank EugenioPedroza
Auckland Region, New Zealand
Reviewed 7 November 2010

We stayed for 2 nights and enjoyed our stay immensley. I was travelling with my husband, Mum and sister and they were able to provide us with 2 rooms, one with a king bed and the other with 2 double beds. We received such a warm welcome and they were very interested in helping us plan our days in San...

Thank Ems_Hame
Reviewed 15 November 2009

When we arrived, this place had the "WOW" factor. We had a junior suite and were very happy with the room. The surroundings were lovely. However, they really let themselves down on the following; the safe could not be opened, no coat hangers, the bedlinen was that worn out that when you got into bed all the linen (fitted sheet)...

1Thank Aussiefoodlover
Reviewed 18 February 2008

I challenge everyone coming to St Cristobal de las Casas, especially by car, to show me a place, let alone a hotel which would be better sign posted than Hacienda don Juan. The off -centre location is an advantage during the festive times but cannot ever be a problem since cab ride anywhere in this town costs £1. Upon arrival...

3Thank tigertigerlily
Chapala, Mexico
Reviewed 10 January 2008

We had a very pleasant stay in the Hacienda Don Juan at the end of December 2007 and again at the beginning of January 2008 for a total of four nights. The hotel is rustic and charming and an oasis of tranquility because of its location away from the centre of San Cristobal which is not a problem at all...

6Thank LakeMonk41
seattle, washington
Reviewed 24 September 2007

Well, I just had to check out the hotel of Don Juan. I had read the reviews and wanted a nice hotel that was not like the cookie cutter hotels of the big chains. So, I gave it a try and have to say it was very good. They had firewood available at all times for my room, even late...

8Thank robertogr
London, United Kingdom
Reviewed 13 March 2007

Booked this hotel on the strength of the reviews on Tripadvisor but was extremely disappointed. Whilst I would agree that the hotel does look nice and the log fire in the room is great, there was a good deal wrong with the services during our stay. The email confirming our stay made a great deal of, amongst other things, the...

7Thank andrewjohnson83

144 photos of this hotel

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All Traveller Photos (132)
Room/Suite (9)
Hotel & Grounds (36)
Family/Play Areas (3)
Dining (2)
Bathroom (1)
Other (81)

Management photos: Courtesy of the property manager

All Management Photos (12)
Hotel & Grounds (3)
Room/Suite (5)
Dining (2)
Family/Play Areas (1)
Other (1)


  • Restaurant
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff

Additional Information about Hacienda Don Juan Hotel

Address: Prolongacion Insurgentes # 162 | Barrio Maria Auxiliadora, San Cristobal de las Casas 29290, Mexico
Region: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Price Range: $50 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hacienda Don Juan Hotel 3*
Number of rooms: 25
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Also Known As:
Hotel Hacienda Don Juan
Hacienda Don Juan Hotel San Cristobal De Las Casas, Chiapas
Hotel Style:
#3 Romantic Hotel in San Cristobal de las Casas
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Don Juan Hotel staff and other travellers.
9 questions
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Questions? Get answers from Hacienda Don Juan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Should call in advance for guaranteed heat in your room no matter what month you are traveling. Check wifi if they have boosted their signal for the rooms.”
RichrOse593, 11 Aug 2014 | Read review
“We had 14, you are probably better of with the higher numbers”
Rvdederde, 10 Mar 2013 | Read review
“Only certain rooms have fireplaces - request a room with a fireplace.”
Jenny288, 5 Mar 2013 | Read review
“Ask for the double bed rooms otherwise you will find out that the sink is inside the sower place.”
agartal, 7 Feb 2013 | Read review
“Avoid the rooms at the front of the hotel. There is traffic noise from the road.”
Lala2227, 22 Jan 2013 | Read review
5 of 5