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28/01/2018 29/01/2018
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    Sombra del Agua Hotel San Cristobal

    Calle 1ro. de Marzo 15 | Centro, San Cristobal de las Casas 29200, Mexico
    011 52 998 980 0328
    Hotel website
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    28/01/2018 29/01/2018
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    Traveller (99)
    Room & Suite (36)
    Dining (4)
    • Excellent43%
    • Very good34%
    • Average14%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “great location” (17 reviews)
    “great stay” (3 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Non-Smoking Hotel
    Room Service
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    3.5 Star Hotel
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    28 Jan29 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (343)
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    1 - 5 of 79 reviews

    Reviewed 17 October 2017

    The hotel is nice and clean. some rooms are a bit dark but in overall is a nice place. Very good location, clean, and the staff is very friendly. Prices are good for waht they offer Highly recommended

    Review collected in partnership with this hotel
    Thank mariau273
    Reviewed 9 August 2017 via mobile

    This hotel in in the center of town and very convenient to everything. Reception desk never answered room calls. Not good in case of emergency or illness. First floor room that is directly off main floor patio were very noisy with people especially at night....More

    Thank Linda M
    Response from Sombra del Agua H, Gerente at Sombra del Agua Hotel San CristobalResponded 9 August 2017

    Dear guest! Thank you for the time you take to share your opinion. We take action inmediatly in order to fix all of this operation mistakes . I hope you give us the oportunitie to serve you soon and repair your bad experience. We apologice...More

    Reviewed 25 May 2017

    Very nice but rooms are dated especially the bathroom but all is functional. Staff are pleasant and helpful. Breakfast buffet is good. The old villa must have been magnificent in its day and the owners rich. A handy spot from which to explore the local...More

    Thank Brian C
    Response from Sombra del Agua H, Director de Recepción at Sombra del Agua Hotel San CristobalResponded 26 May 2017

    Dear guest. We truly appreciate the time you took to leave your review. Our mission its to make your stay an unforgettable experience, and to know that this has not acompplished, it make us feel sad about it. We invited you to came back soon...More

    Reviewed 30 March 2017 via mobile

    I love the character and architecture of this place, breakfast was great that was the highlight. I do think the accommodations are ok but not great, a bit noisy with people in the halls (was on the first floor) the ac/heating unit was loud and...More

    Thank Beenster
    Response from Sombra del Agua H, Director de Recepción at Sombra del Agua Hotel San CristobalResponded 30 March 2017

    We deeply sorry about the inconvenience that you had on your stay with us, our mission it's to make your stay an unforgettable experience, and to know that this has not accomplished make us feel really bad about it. We offer you our apologies and...More

    Reviewed 12 January 2017

    It is In the heart of the city. It is an old but renovated and elegant building. Breakfast is abundant, continental or british/american as well. TV in room. It has a private parking near the hotel. Highly recommended.

    Thank roburq
    Response from Sombra del Agua H, Gerente at Sombra del Agua Hotel San CristobalResponded 11 February 2017

    Dear guest, we´re pleased you enjoyed your stay, thank you for share your opinion about our Hotel. We hope to have the pleasure to serve you soon again. Best Regards Carolina Reyes General Manager

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Free Parking
    • Bar/Lounge
    • Hotel Amenities
    • Business Centre with Internet Access
    • Meeting Rooms
    • Laundry Service
    • Multilingual Staff
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Price range
    • US$70 - US$115 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 79
    • Reservation Options
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    • Location
    • Mexico >
    • Southern Mexico >
    • Chiapas >
    • San Cristobal de las Casas
    • Also Known As
    • Holiday Inn San Cristobal De Las Casas ,
    • San Cristobal De Las Casas Holiday Inn ,
    • Sombra Del Agua Hotel San Cristobal San Cristobal De Las Casas, Chiapas
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    Traveller (99)
    Room & Suite (36)
    Dining (4)
    Pool & Beach (1)
    Hotel & Grounds (78)
    Bathroom (3)
    Family and Play Areas (2)
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    Questions & Answers
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    Room Tips
    "try to get a room on the second floor, those are big and very nice"
    Read review
    "Choose the inside rooms, for the street level rooms have glassed-up windows."
    Read review
    "Courtyard view was great"
    Read review
    "Requesting a quiet room did not work for us. Maybe you will have better luck."
    Read review
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