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Holiday Inn Veracruz - Centro Historico

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Holiday Inn Veracruz - Centro Historico
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90 Reviews from our TripAdvisor Community

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Showing 33: English reviews
Saltillo, Mexico
Reviewed 16 September 2016

The room was comfortable and clean. The first day we had problems with the air conditioner, so they gave us another room. We had a great view of the harbor. The hotel is not located near restaurants or shops but is within walking distance to the lighthouse and La Parroquia. Famous for its coffee its a favorite hangout for the...

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Helpful?
Thank beatrizcordov47
Coral Gables, Florida
Reviewed 14 March 2016

The hotel is fine. The room was clean and the bathroom was spacious. But everything else was just mediocre. The pillows are flat and the toiletries are lacking. When I checked in the power was out in the neighborhood which meant no A/C in the room which got very hot. If looking for a quick one night stay, this is...

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Helpful?
Thank Jmclaughlinjr
IHGService, Guest Relations Manager at Holiday Inn Veracruz - Centro Historico, responded to this review

Dear Jmclaughlinjr, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about cleanliness. However, we’re sorry we fell below your expectation regarding the pillow selection and the power outage during your stay. While we understand that your stay was not 100% satisfactory, we...

Mexico City, Mexico
Reviewed 20 May 2015

The air conditioning was leaking (noise and water) and could not let me sleep.Report twice to the front desk, maintenance gay made everything but could not fix it. Frond desk did not offer for a discount, relocate room or other, they just say "sorry". In the parking, someone block my way out, and the bell boys just say that the...

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Helpful?
Thank jdelmoral_mx
IHGCare, Guest Relations Manager at Holiday Inn Veracruz - Centro Historico, responded to this review

Dear jdelmoral_mx, Thank you for being our guest and for taking the time to write your review. I’m very disappointed to hear about your experience during your stay particularly with the air conditioning of the room and you found the level of service you received from our hotel staff to be below par. Rest assured that we will be sharing...

Riverside, California
Reviewed 30 April 2014

I chose this hotel for its historical value. This hotel is in the very crowded and busy downtown area although it does not seem so from the professional photos. There is a parking lot onsite that was likely once a convent garden space. A guest drives through a very narrow opening to park. Be careful because you may hit a...

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2Thank Mark K
Augusta, Georgia
Reviewed 27 April 2014

My spouse of 20 years is from Veracruz, so we visit often. We stayed at the Holliday Inn 6 or 7 years ago and were not happy. On this trip I was looking to use points, so decided to try the Holliday Inn again for its location. The hotel has been nicely renovated. the room was nice, but basic. 20...

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1Thank travloften
London, United Kingdom
Reviewed 18 March 2014

This was twice as expensive as other places I stayed in in Mexico during my two and a half weeks. We had to be moved upstairs as the room down stairs smelled damp and musty but after that was done quickly and efficiently, there were no problems and it was not unlike staying in a Holiday Inn anywhere in the...

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Helpful?
Thank flipside1971
Manager945, Manager at Holiday Inn Veracruz - Centro Historico, responded to this review

We really appreciate your comments, look forward to your preference.Thank You

Brownsville, Texas
Reviewed 9 November 2013

nice local if you want to be near the portales staff ok but cool not very friendly rooms ok service good just needs a little more personal touch over all 3 1/2 * i think it would be better if you scouted the area for a more friendly local its ok but i think you can do better

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1Thank sammeets
IHGCare, Guest Relations Manager at Holiday Inn Veracruz - Centro Historico, responded to this review

Dear sammeets, Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. We will follow up with the staff to ensure that similar incidents won't happen again. We appreciate your feedback as this is our best resource...

Friendswood, Texas
Reviewed 6 November 2013

This is not your typical Holiday Inn. It is a very old beautiful building in the heart of the downtown tourist district. Not very expensive it is good value. There are several problems I had staying here. I've stayed here twice once for a week in September 21013 and the current visit 1st week of November 2013. On my first...

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2Thank robert77546
IHGCare, Guest Relations Manager at Holiday Inn Veracruz - Centro Historico, responded to this review

Dear robert77546, Thank you for staying with us again and for taking the time to post your feedback. It is great to know our staff were able to assist you with your concerns while you are with us. We certainly do our utmost to make our guest's stay comfortable and pleasant, especially our loyal IHG Rewards Club Platinum Members and...

Florida
Reviewed 15 September 2013

This place is not a usual Holiday Inn, it is in a row of buildings which it is the only hotel. It is very hard to see from the road and you drive right by it. If you are looking for old charm this hotel has it with all the wood it is made of. I was on the second...

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Helpful?
Thank DonnaKronmiller
IHGCare, Guest Relations Manager at Holiday Inn Veracruz - Centro Historico, responded to this review

Dear DonnaKronmiller, Thank you for providing us with a very considerate review and for staying with us. It is a great pleasure to read you found our rooms commendable and enjoyed the food that was served. However, we are sorry the hotel location and level of staff service was less than satisfactory. We highly value your views and feedback, as...

Atlanta, Georgia
Reviewed 23 August 2013

We choose this hotel for its location and the location is perfect for a historical district visit. We had a room on the bottom floor across from the pool, room #110. The room was small but nicely appointed with new flat screen TV, modern fixtures, and a very cold air conditioner. The main issue was the bathroom shower and sink...

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Helpful?
Thank Travel2MoreBeaches
IHGCare, Guest Relations Manager at Holiday Inn Veracruz - Centro Historico, responded to this review

Dear Travel2MoreBeaches, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
HOLIDAY INN VERACRUZ-CENTRO HISTORICO, offers excelent services and facilities. Its unique location in the historical Center of Veracruz Port, 10 Km from World Trade Center. Only 3 minutes walking to the principal atraction in Down Town. Also we offer the following services and facilities:* 41 rooms, *4 Suites, * Medical Service * Restaurant 'La Estancia de Boca de Veracruz'* Business Center* Babysitter Service* * Air Conditioning* Safe-deposit box in the room * 2 conventions rooms * Free outdoor parking * TV Satellite Antenna * Laundry and dry cleaning serv. *Gym *Outdoor pool, Room Service. ... more   less 

Additional Information about Holiday Inn Veracruz - Centro Historico

Address: Calle Morelos 225 | Intre Juarez y Emparan, Veracruz 91700, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Veracruz > Veracruz
Price Range: $72 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Veracruz - Centro Historico 3.5*
Number of rooms: 45
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Also Known As:
Holiday Inn Veracruz
Veracruz Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Veracruz - Centro Historico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are less noisy. Ask for a room with view to the harbor.”
 of 5 bubbles beatrizcordov47, 15 Sep 2016 | Read review
“make sure they fix everything”
 of 5 bubbles jdelmoral_mx, 20 May 2015 | Read review
“Go for a second floor room.”
 of 5 bubbles travloften, 26 Apr 2014 | Read review
“Get one upstairs to avoid the damp of those in the tier below.”
 of 5 bubbles flipside1971, 18 Mar 2014 | Read review
“ask to check out the room”
 of 5 bubbles sammeets, 8 Nov 2013 | Read review
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