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The Westin Lagunamar Ocean Resort Villas & Spa

Travellers' Choice award winner
#12 of 182 Hotels in Cancun
GreenLeadersGold level
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The Westin Lagunamar Ocean Resort Villas & Spa
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4,739 Reviews from our TripAdvisor Community

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Showing 4,199: English reviews
Schenectady, New York
Reviewed yesterday NEWvia mobile

This is a great hotel for proximity to the airport. I normally stay here the night before my flight as it is in the South Zone and a 15 minute drive to the airport. It is in a quieter section of the strip. The beds are comfy and the food very good. It is a bit pricey as it is...

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Thank JoyceM-NY
San Diego, California
Reviewed yesterday NEWvia mobile

Westin Lagunamar is a really nice hotel with villa style rooms. Very kid friendly and all the staff was really friendly and nice. In particular Rocco, Jose and Efren at the pool activities fun team made our stay even more enjoyable... they went out of their way to ensure everyone had a good time. The spa was also very nice,...

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Thank montsi79
Livingston, New Jersey, United States
Reviewed yesterday NEW

Our 4th time here in November and felt like our second home. The staff as usual were so attentive,friendly, funny and courteous.Special mention to our favorite bar tending staff ELIU, JOAQUIN,WEBSTER and MARCO... They really took great care of us and their humor was uplifting every day. Thanks to Lomelei for setting us up nicely poolside every morning and to...

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Thank Pauline M
san antonio, tx
Reviewed 2 days ago NEW

This was a great vacation and much of our good times are due to staying at Lagunamar! Below are a few comments. A property can be beautiful, but the employees and their customer service are what make a lasting impression on a guest. It is clear the Westin emphasizes customer service. Everyone I came in contact with was full of...

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1Thank ladycreole
Maryland
Reviewed 3 days ago NEW

I bought a one bedroom timeshare a few years back, and then i bought 2 more so that i could stay here 3 weeks in a row. All these units are very nice, the housekeeping is excellent and people are very friendly. If you are renting, it is worth your money to spend you few nights here with jaccuzi, sauna...

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Thank soumen
Reviewed 3 days ago NEWvia mobile

Great place to stay for a vacation. Came here our birthdays celibation. I gave my wife dinner on the beach. Food was delicous. I have never been so well taken care of at a hotel or resort. Everyone from the front desk to the matainence staff gave the very best service. I had an issue with the hot water in...

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Thank Russell L
Cypress, California
Reviewed 3 days ago NEW

From the moment you arrive in lobby, you're treated like family - everyone on the staff really goes out of their way to make you feel at home! The concierge staff especially (and Claudia in particular) are willing and able to assist you with all your excursion needs: they provide honest and helpful advice on activities/excursions, make all your reservations...

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Thank pkdelaney
Reviewed 4 days ago NEW

My husband and I are owners and have been coming to this property for the last 1/2 dozen years. This year was the first that Marriott has taken over. A great place got better in terms of the quality of the food and some refreshing of the property. The food prices are reasonable (you don't feel like you're being overcharged)....

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2Thank 3cattravellers
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Thank you for posting your comments, and we are glad we were able to solve the air-conditioning issue. Thank you for your loyalty and preference. We hope to welcome you back soon! Warm Regards from Cancun The Westin Lagunamar Management Team

Ocean County, NJ
Reviewed 5 days ago NEW

Recently stayed five nights at the Westin Lagunamar in Cancun. If you are searching for a resort to stay in Cancun, the Westin Lagunamar is one of the best. Located in the hotel zone, this Villa Resort is about 20 - 25 minutes from the airport. The resort, which is right on the beach, has 4 pools one of which...

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2Thank GSP67
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Thank you very much for your detailed and kind review, we love to read this kind of comments with such a helpful tips and recommendations. We look forward to welcoming you near future! Sincerely, The Westin Lagunamar Management Team

Reviewed 5 days ago NEW

The Westin Langunamar Ocean Resort and Spa was spectacular and the service was top-notch. An airplane at the Cancun airport somehow ran over my husband's suitcase and destroyed it, but fortunately, his clothes/shoes were okay. Southwest gave him a duffle bag as a temporary replacement and a claim form for reimbursement. The Westin felt bad about what happened to his...

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1Thank Darlene R
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: We would like to thank you for sharing your comments and feedback. We assure your comments will be share with our Staff; we are delighted to read that we meet your expectations and Judith was excellent. Looking forward to welcome you back soon! Regards. The Westin Lagunamar Management

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 

Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $313 - $642 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Reservation Options:
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin
Hotel Style:
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and other travellers.
423 questions
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Questions? Get answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms above restaurants can be noisy according to others we met.”
 of 5 bubbles 422PaulineM, 4 Dec 2016 | Read review
“All rooms have ocean views”
 of 5 bubbles soumen, 2 Dec 2016 | Read review
“All the rooms have great views but I would get one furthest from the elevators - they're a little noisy.”
  • Sunrise on the beach in front of the hotel
 of 5 bubbles pkdelaney, 2 Dec 2016 | Read review
“I stayed in Building 6. Very good location with view of infinity pool, beach, and sunrises. Request a high floor for a better view.”
 of 5 bubbles GSP67, 30 Nov 2016 | Read review
“I enjoyed the oceanfront room, but it is on the windier side of the hotel.”
  • View from the balcony of my hotel room
 of 5 bubbles 871darlener, 30 Nov 2016 | Read review
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