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The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

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Boulevard Kukulcan Km 12.5 Lt 18 Zona Hotelera Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 243 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun is located directly on a white sandy beach in Zona Hotelera, in Cancun, Mexico. Our resort offers spacious one and two-bedroom villas that comfortably accommodate up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi, in a perfect setting in the Hotel Zone on Mexico's Costa del Sol.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Mini golf
Tennis court
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Swimup bar
Poolside bar
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Kitchenette
Dishwasher
Flatscreen TV
Room service
Safe
Seating area
Sofa
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
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Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
93Great for walkers
Grade: 93 out of 100
46Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
7,252Reviews831Q+A100Room tips
Traveller rating
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Popular mentions
Jkleven wrote a review Yesterday
4 contributions
Westin has a certain standard for me and this was not it. Few things included no hot water in the showers, we had to pay for clean towels, customer service was not great, the concierge called us every morning waking us up (not a wake-up call just to hear a sales pitch), toilets were dirty, the washing machine was broken and they said no resort fee and then charged an environmental fee $29 a day. One of the pools is under construction and we spent a day listening to jackhammering. We asked to move locations and they were great about moving us. The grounds were beautiful. The rooms were clean. They were great about taking extra measures with Covid. I was super impressed with this. I like having my own kitchen. Do your grocery shopping at Selecto. It's a nice market about 5 minutes away. Not a lot of selection on site. You must have 4 people to a room but they never check after check-in. We had little kids and wanted to be in the same room with them. We bought the larger room and they made us purchase another room. Overall this was not Westin quality.
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Date of stay: January 2021
Location
Service
Sleep Quality
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Steve G wrote a review 14 Jan
1 contribution2 helpful votes
We have stayed at this resort several times--- always a fantastic experience rooms are clean resort is clean check in and out is fast and good location as well. The Pool is great. The staff was friendly ---
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Date of stay: September 2020
Value
Location
Service
2 Helpful votes
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Karen K wrote a review 10 Jan
Danville, California58 contributions13 helpful votes
+1
The Westin Lagunamar surpassed my entire family's expectations. Gorgeous resort on one of the most beautiful beaches we've ever seen and we've travelled the world. Soft sand, gorgeous Caribbean blue water and great waves for our sons to body surf. The service was outstanding. Gustavo, our pool concierge, Williams our pool waiter, and Phillipe behind the bar were incredible . I don't know how they remember everyone's names. The whole resort was very good with staying within Covid restrictions. Pool chairs are spaced to ensure social distancing and everyone wears masks when walking around. The restaurants have limited menus but the food is very good. The hotel is in a perfect location on hotel row. I'm already booking the same week next year. My kids said it was the best tropical vacation they've ever had.
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Date of stay: January 2021
Rooms
Location
Service
Room Tip: Great views from the majority of the rooms. We were in tower 3 and it was great.
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3 Helpful votes
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Ted R wrote a review 8 Jan
Yonkers, New York118 contributions42 helpful votes
This is our second visit, and definitely will not be our last. The staff is friendly and helpful. Views are magnificent, pools are huge. Rooms are very nice. Incredibly convenient to many restaurants and shopping. As I said, we will be back.
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Date of stay: January 2021Trip type: Travelled as a couple
2 Helpful votes
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heidi s wrote a review 7 Jan
Columbia, Pennsylvania117 contributions12 helpful votes
Yet again another great trip to our home away from home. This resort by far is the greatest. Everywhere you looked they were cleaning with this whole covid. BRAVO. let me start with my mornings with Lomeli, Edquardo & Javier. These guys are so friendly and so willing to help you in anyway. Always coming back with clean and dry towels throughout the day. Even though some folks give these guys a hard time with the chairs they are so professional and saddens me how some folks treat them. Then the fun begins with Efren he is just great he is so funny, does his card tricks and keeps everyone having a good time . Head to the beach and always have my two favorite lifeguards Victor & Fortino watching over us in the water and always smiling and just so friendly. I can't say enough about the people at the front .. Juan Carlos, Gabriel and Gustavo are just wonderful humans. They are so helpful with anything I need . Jesus & Jose in the sports bar- they are so quick with service again smiles from ear to ear. Our servers throughout the week are fabolous- Webster, Arline, Henry, William, Carlos Daniel and my all time favorite bartender and best friend in Cancun Jorge. LOVE LOVE LOVE them all so much. its so nice walking around the resort and hearing hola señorita Heidi from everyone , I can't say enough about the employees there. By far the best I have every dealt with. ALWAYS smiling, always so helpful . I can't forget about Maria. I know she is bored being in the towel hut and not doing her normal Kids Club job but she is a jem. She is always smiling even though she is folding towels haha I just love her charm. She is amazing with the kids when she was in the kids club. I know she can not wait until she can return. But this resort is 5 Stars because of the employees . The employees make my stay so enjoyable. They are such a great group that I mentioned and again ALWAYS smiling. You can never have a bad day there because they will cheer you up in a heartbeat with there kindness. Wonderful wonderful people !!!!!
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Date of stay: January 2021
Cleanliness
Service
Room Tip: Cant get a bad view from anywhere at this resort
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2 Helpful votes
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PRICE RANGE
US$163 - US$367 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin lagunamar ocean hotel cancun, westin lagunamar ocean hotel, cancun westin
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
592
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Frequently Asked Questions about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Which popular attractions are close to The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Nearby attractions include La Isla Shopping Village (0.2 km), Interactive Aquarium (0.3 km), and Cancun Wax Museum (0.2 km).
What are some of the property amenities at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Conveniently located restaurants include MB Restaurant, Cambalache Steak House Cancun, and baby lobster.
Are there opportunities to exercise at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Lagunamar Ocean Resort Villas & Spa, Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (4.3 km) and Scorpion’s Temple (0.1 km).