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Hotel Dos Playas Beach House

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1 room 2 adults 0 children
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Hotel Dos Playas Beach House
Hotel Dos Playas Beach House
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1,248 Reviews from our TripAdvisor Community

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Showing 588: English reviews
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Winnipeg, Canada
Reviewed 1 week ago via mobile

When I read the reviews I was really concerned about how our stay at hotel was going to be. I'm glad to say that everything went really well. Please keep in mind that this is a 3 star hotel, so it helps if you have realistic expectations. We spent a week there and did 3 excursions so this was a...

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3Thank Raquel D
Regina, Canada
Reviewed 1 week ago

We stayed for 7 nights in Feb/17 & right from check in we dealt with fantastic people. Front desk employees were always courteous & helpful especially Irina from Guest Services. She went above & beyond moving us to a different room when I requested one & always asking how our stay was. If you want excellent food you must try...

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Thank sistajo
Vancouver Island
Reviewed 2 weeks ago

We read the good and bad reviews and thought, o well, we will enjoy it, as we paid just over $1100 for a week which is a lot cheaper than the 15-1700 i see normally. From the beginning to the end, it was just fantastic. There was free hotel transfers and the whole stay was easy and Todos Bien! I...

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Thank cooi
Reviewed 2 weeks ago via mobile

We stayed here for 8 nights, at the end of Feb. when we first arrived I was pleasantly surprised by the lobby and the resort grounds, especially the prime location of the beach and the 5 different pools to chose from. Our room had a toilet that was leaking and wouldn't flush and the air con was also leaking a...

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Thank Rose P
London, United Kingdom
Reviewed 4 weeks ago

Nice staff, I lovely my room.After booked with agency travel, I started to check the hotel and I found many bad reviews about hotel that make me worried.Almost change for other one but I am glad a didnt.I have nice experience there and I enjoyed.The only thing I need to say is the food is the same everyday.Just slide changes...

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2Thank raquelminas
Victoria
Reviewed 15 February 2017

The room was very clean with new mattresses and pillows. There were three of us in the room. We only got two bath towels and hand and face towels or clothes. I had to keep going to the lounge to request more towels. it was inconsistent throughout the stay. The main pool needed to have tiles replace on the bottom...

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1Thank 290sylvian
Jose Maria P, Guest Relations Manager at Hotel Dos Playas Beach House, responded to this review

Thanks for your review. We regret that your staying was not as good as expected and we apologize for any inconvenience you had at the hotel. Your comments are very important to us to identify where we need to improve our quality.

Reviewed 15 February 2017 via mobile

Our stay at dos Playas beach house was a total nightmare from start to end. We were greeted at the gate with our name and outside of the lobby by name, but when we got to the front desk they said we did not have a reservation. It took a while for us to locate our confirmation, but even when...

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3Thank ROGER W
Jose Maria P, Guest Relations Manager at Hotel Dos Playas Beach House, responded to this review

Hello Roger, we regret all the inconveniences at your arrival but, sometimes, reservations are not updated in our system or the Agency simply did not send it on time (apparently that is what happened with yours). Check-in is a 3:00 PM (Check-out at 12:00 noon). If there are rooms available, we are willing to give the room to our customers,...

Winnipeg, Canada
Reviewed 14 February 2017 via mobile

Great value for the price . Staff friendly but doesn't understand much English . Never short of food for all inclusive . Drinks are kinda small . Gets annoying running to bar every 10min to refill . Beautiful grounds . Iguana's everywhere . Beach soft soft sand and water crystal clear . Great swimming . Close to major excursion Depot...

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2Thank Mark L
Simcoe, Canada
Reviewed 8 February 2017

Just returned from a one week stay at Dos Playas. The overall experience was above average for the price we paid; which was $775 canadian. All inclusive trip for Cancun; exceptional price. Gorgeous boat action on the ocean and really relaxing. I would recommend Dos Playas to anyone on a budget. Dora DiLalla Simcoe, ON

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4Thank dora943
Los Angeles
Reviewed 2 February 2017

1 night stay here before heading off to Playa and this place was basically a Days Inn with beach access. Jennifer G was right, the bathroom stank like sewage (which I understand can be a common problem in developing countries, but...); the toddler mentioned it the moment he went in. There was no elevator, and the steps were oddly spaced...

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2Thank sinosoul
Jose Maria P, Guest Relations Manager at Hotel Dos Playas Beach House, responded to this review

We regret that your staying was not satisfactory. We are budget hotel which meet the quality standards of its category. Our Guest Relation Manager is always willing to assist our valuable guests to make their staying enjoyable. Your comments are very important to us to improve the quality of our services and facilities.

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Multilingual Staff

Additional Information about Hotel Dos Playas Beach House

Address: Blvd kukulcan km 6.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Dos Playas Hotel Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $24 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Dos Playas Beach House 3.5*
Number of rooms: 145
Reservation Options:
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Hotel Style:
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Dos Playas Beach House staff and other travellers.
69 questions
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Questions? Get answers from Hotel Dos Playas Beach House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a corner room which was large, only a few rooms are ocean view & no elevators.”
 of 5 bubbles sistajo, 10 Mar 2017 | Read review
“you may want to ask for a queen bed. We has 2 doubles but it was fine. Comfy”
 of 5 bubbles cooi, 5 Mar 2017 | Read review
“Section 2 much better”
 of 5 bubbles brigitte88, 19 Jan 2017 | Read review
“I'm sure the rooms toward the back side (facing the beach) would of been way better than ours..”
 of 5 bubbles 298jazminea, 9 Jun 2016 | Read review
“sometimes wifi worked in our room (not promoted)good service in reception and restaurant.”
 of 5 bubbles tonythetigerStaffs, 21 May 2016 | Read review
5 of 5