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I will admit that our first impression of this resort was not very good. We go in to a room with black mold in the bathroom, broken fixtures and just all around run down. Then when we go to the buffet and saw the pool...More
1 Thank Kailie H
Response from GuestServiceDP, Director de Relaciones con Clientes at Hotel Dos Playas Beach HouseResponded 1 week ago
We are very happy to know that you enjoy your days with us and this was possible thanks to the service of our workers.
We will pay attention to the details in the room because for us the most important thing is the comfort of...More
We read the good and bad reviews and thought, o well, we will enjoy it, as we paid just over $1100 for a week which is a lot cheaper than the 15-1700 i see normally. From the beginning to the end, it was just fantastic....More
It was our first holiday in Cancun and so pleased with our choice of all inclusive hotel. All the staff throughout our stay were great - all very friendly, helpful and hardworking (especially one of the restaurant staff Inocencio). Restaurants had lots of Mexican cuisine...More
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2 Thank Steven B
Response from GuestServiceDP, Director de Relaciones con Clientes at Hotel Dos Playas Beach HouseResponded 2 weeks ago
We appreciate your comments, one of our goals is to have satisfied guests.
We are very happy to know that you enjoy your days with us, every day we work to give a good service our guest, we appreciate your recognition.
We will continue working...More
We stayed there for one night on way back from Isla Mujeres, because we did not want one of the big box hotels. We knew that this is a 3-star (and had our expectations adjusted accordingly) and did not regret our choice. The hotel staff...More
Response from GuestServiceDP, Director de Relaciones con Clientes at Hotel Dos Playas Beach HouseResponded 3 weeks ago
We are vey happy to know that you enjoy your stay with us. Every day we look for our guests to have a pleasant experience with us, we are very happy because we achieved it with you.
We will continue working to mantein our services...More
It's was nice and clean. The staff was friendly when we were there in March of 2016. The food was good and lots of it . We had a room just across from the pool nice walking distance from the beach and were you eat...More
2 Thank Jake L
Response from GuestServiceDP, Director de Relaciones con Clientes at Hotel Dos Playas Beach HouseResponded 4 weeks ago
We are very happy to see you again in March! Please let us know if you have a favorite room for your next stay, you can write us to: firstname.lastname@example.org.
We appreciate your comments especially the recognition our workers.
We see you in five months!!!!...More
US$45 - US$2,105 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#46 Spa Hotel in Cancun
#54 On the Beach Hotel in Cancun
Non-Smoking Rooms ,
Number of rooms
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