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Haven Riviera Cancun

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Ctra. Federal 307, Chetumal _ Pto. Juarez, __Km 335, Cancun 77569 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
3 people have started booking this hotel
Expedia.com
US$434
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Free cancellation until 15/04/22
Official Hotel
US$363
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Reserve now, pay at stay
Etrip
US$255
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Booking.comUS$440
Hotels.comUS$434
Preferred HotelsUS$326
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (3982)
Pool & Beach (768)
Dining (537)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 25/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 25/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 268 hotels in Cancun
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Haven Riviera Cancun is an exclusive adults-only, all-suite, all-inclusive beachfront resort. Located 15 min SE of CUN airport, latitude °20.94 -87.30 between Cancun & Playa del Carmen, horizontal beach front hotel design facing the Caribbean Sea. The hotel has 333 units with king size beds, personalized mini-bars and aromatherapy, swim-out rooms, around the clock concierge and room service, 5 restaurants, 2 snack bars, 9 bars including 2 swim-up bars and a full-service spa; offering personalized services and luxurious amenities. The Serenity Club offers beachfront accommodations added VIP amenities, services and facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Romantic
Languages Spoken
Spanish
2592Reviews538Q+A100Room tips
Traveller rating
  • 1,920
  • 395
  • 157
  • 66
  • 57
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Popular mentions
smithariel454 wrote a review Yesterday
Dallas, Texas1 contribution
Book it ... book it now! Location and breath taking. Pools are gorgeous , rooms are clean and lovely. If u splurge to go serenity it’s worth it! The views and lounge will make this an amazing getaway. Hookah was available for an extra charge by the main pool. Food was pretty good compared to other resorts beer by. The beach was clean and thankfully not full of seaweed as they cleaned it everyday. Great memories to where we didn’t leave the resort at all. My sister ordered room service on the hour. She loved the steak and quality of drinks. They offered top shelf and it wasn’t wAtered down ... our butler Ernesto was perfect! Thank you haven Rivera I’ll be back for a baecation.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
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Location
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the_kitchenman72 wrote a review Yesterday
Nashville, Tennessee1 contribution
Very quiet and clean resort. Not the place to go if you're looking to party but if you're looking for a vacation that includes peace and quiet I wold highly recommend. Great food, great service, and overall great experience.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Departure299089 wrote a review Yesterday
1 contribution
Haven Riviera is the only way to go if you are visiting Cancun. The hotel was stunning and secluded. The staff was amazing from the second we walked into the doors, by the time we left we felt like we were family. They cleaned our room multiple times a day and provided fast excellent service throughout the hotels amenities. We will definitely be returning to Cancun soon, and look forward to another amazing week at Haven!
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Marketing Coord, Promocionar at Haven Riviera Cancun
Responded yesterday
Thank you for your review! We appreciated you taking the time to let us know about your experience with us, very happy to read it was a nice one. We will pass on your kudos to the team and will be looking forward to your next visit, stay safe!
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Jade wrote a review 23 Jan
Newcastle upon Tyne, United Kingdom40 contributions33 helpful votes
The resort is beautiful and modern. It was lovely an quiet (but not too quiet!) when we stayed, so was perfect for a relaxing holiday. The rooms were amazing and loved the hot tub on the balcony. There was plenty of space around the pools with lots of different types of beds and on the beach. It takes roughly 20 minutes to get into cancun via taxi and 45 minutes to playa del carmen (which we recommend for a day out!) Staff were all helpful and friendly. Jesus the pool concierge was fantastic! And Puga at Limes bar was also! The food was amazing! My only comment would be that I wish there was more Mexican food options in the evening! The cocktails were lovely! The bartenders will make you anything you want and surprised us with lots of new cocktails to try! It’s worth noting that it is a non-smoking resort therefore there is only dedicated areas you can smoke.
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Date of stay: January 2022Trip type: Travelled as a couple
1 Helpful vote
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Response from Marketing Coord, Promocionar at Haven Riviera Cancun
Responded yesterday
Thank you for your review! We appreciated you taking the time to let us know about your experience with us, very happy to read it was a nice one. We will work to improve our food options and pass on your kudos to the team and will be looking forward to your return, stay safe!
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Richard G wrote a review 23 Jan
MARTINSVILLE1 contribution
great place to stay for vacation. My wife and I cannot wait to go back. The staff was great along with the food. Thanks to Jarlin, Olivia, JC and Miguel for taking care of us during the week and we will see you again.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Marketing Coord, Promocionar at Haven Riviera Cancun
Responded yesterday
Thank you for your review, Richard! We are very happy to read that you had such a nice stay with us and our personnel's attention. We will certainly be looking forward to our next visit, stay safe!
Read more
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PRICE RANGE
US$274 - US$599 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
333
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Frequently Asked Questions about Haven Riviera Cancun
Which popular attractions are close to Haven Riviera Cancun?
Nearby attractions include Xoximilco Cancun by Xcaret (4.4 km), Wet'n Wild Cancun (6.7 km), and Ventura Park (6.6 km).
What are some of the property amenities at Haven Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Haven Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Haven Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Haven Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Haven Riviera Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Haven Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Haven Riviera Cancun have airport transportation?
Yes, Haven Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Haven Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Haven Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Haven Riviera Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (13.2 km).