Coral Level at Iberostar Selection Cancun
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Boulevard Kukulcan Km. 17, Cancun 77500 Mexico
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Pool & Beach (334)
Room & Suite (236)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Coral Level at Iberostar Selection Cancun
Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 243 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
Get to know Coral Level at Iberostar Selection Cancun and redefine what all-inclusive means! In this adults only hotel in the white sands of Cancun, Mexico boasts a unique and memorable getaway location.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Shuttle bus service
Car hire
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Pedicure
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish
Location
Full view
75Somewhat walkable
Grade: 75 out of 100
23Restaurantswithin 1 km
8Attractionswithin 1 km
Contact
Boulevard Kukulcan Km. 17, Cancun 77500 Mexico
Name/address in local language
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Car HireSee all Cancun car hire
892Reviews190Q+A100Room tips
Reviews
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Popular mentions
+1
This is definitely best views in Cancun, beach is clean and miles long to walk and swim on. Customer service over the top. Paola at the pool is top notch!! Resort is in a great location only 25 min from airport. Covid conscience and food is excellent!!
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Date of stay: January 2021Trip type: Travelled as a couple
Helpful
+1
You have to see the beauty of this resort for yourself, my words alone won't do it justice. The Coral Level is fresh and modern. The resort spared no expense on the astestics of this place. Pros: Beach is clean and beautiful Rooms are modern and spacious All rooms are ocean view Friendly hotel staff with NO sales pitch Cons: The food selection is average with exception to Breakfast Ocean waves are rough in this area, alot of rocks at entry to water. This was disheartening bc I enjoy calmer waters There is one pool on this side of the resort. My overall experience at this resort was above average.
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Date of stay: November 2020Trip type: Travelled with friends
Helpful
Response from Quality Manager Iberostar Mexico, Owner at Coral Level at Iberostar Selection Cancun
Responded 3 days ago
Dear guest Thank you so much for giving us the opportunity to host you at Coral Level at Iberostar Selection Cancun. We are delighted to learn that you were fond of our stunning facilities and the beautiful beach. On the other hand, we are truly committed in offering our guests only the best experiences and it saddens us to hear that you did not fully enjoy your stay with us. We assure you that we will forward your comments to the corresponding departments for a proper follow up. We hope to welcome you back in the very close future to keep pampering you, as you deserve. Kind regards, Quality Manager Coral Level Iberostar at Iberostar Selection Cancun
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This is the second time I am posting this review. Somehow my first one was deleted, unsure if this was deleted by Tripadvisor or The Iberostar. The Coral Level concept is a flop – far from 5 stars, overrated and certainly overpriced. If you want to relax, be able to lose track of time and not worry about mealtimes, go anywhere else but here. If you do not want to have to look for anything -- breakfast, coffee, sealed bottled water or a place to go for dinner, go anywhere else but here. Truthfully, this resort would only be 5 stars to anyone who hasn’t experienced a true 5 star property. Please note that this review has nothing to do with enhanced Covid 19 measurements. Since hotels have adopted the required changes, we (my longtime boyfriend and I) have been to Dreams Vista Cancun (5 stars), TRS Coral (5 stars), The Reef Playacar (3 stars-3.5 stars) and Panama Jack Playa Del Carmen (4 stars, that I would personally rate as 5 stars). Now on to The Coral Level at Iberostar Selection Cancun, which is supposedly a 5 star resort. This was formerly Star Prestige and recently rebranded, opened as Coral Level in 2018. The building: The Coral Level is an ocean front building to the left of Iberostar Selection Cancun. The cool, perfumed lobby is a fake-out, the property seems like a 5 star from here but it's not. Yes, the look of the lobby and pool area are visually pleasing but all in all the decor is on par with any newer 4+ star property in the Riviera Maya. Do not mistake the credit meant for the aqua blue water of Cancun to be meant for Coral Level. OTW to the rooms/the room: • The elevators look like freight elevators • The hallways look run down • No coffee makers in the room • Water is in two recyclable bottles (you have to call room service or guest service to get these refilled and though we were told there were refilling stations, we never found one) • The tiny "fridge" has the sorry-est selection of beverages (3 beers and 3 sodas, that's all the "cool box" which didn’t keep cool could fit) • Side note: lots about this hotel is inconsistent -- on one hand eco friendly, on the other hand, takes too perks away from guests and claim it's due to Covid 19 measurement but actually feels like revenue driven decisions • The room smells damp • The AC is weak • You will want to request more pillows • The look of the room is overly sterile • No welcome fruit, chocolate, wine or anything (no "thank you" at all for trusting them with your precious vacation) • Very basic bathroom amenities -- none of the extra amenities you'd normally find at a 5 star (no hand sanitizer, which I thought was a Covid 19 requirement, no ear swabs, no sunblock, nothing extra outside of shampoo, conditioner and soap -- even if the Coral Level is aiming for eco-friendly, why not at least have a welcome kit that is only replenished upon request) • No beach towels in the room • No welcome cocktail or cool towel upon arrival (rushed, info-lacking check in) The food: The 24 hour room service is a complete joke. No coffee, no juices, no breakfast items. There are only a couple terrible wraps, burgers and pizza. *The overall food quality throughout this hotel is not good. Btw, the room service menu is the same as the 1 snack bar on the Coral Level property (again, not good, maybe besides the fries). The 1 small buffet at Coral Level is an optical illusion. Looks like there's a fair variety of items but upon a closer look, it's mainly bread spread out, cheese spread out, salads spread out and salami spread out. I have to mention that we tried 3 chicken dishes at the buffet, all were a strange texture. Also, good luck getting reservations for dinner. The one reservation we finally got happened because we complained. It was at the steakhouse. Steaks were good. Sides were not. *Fries here were the same as room service and the snack bar. The bars: The lobby bar/cafe is good but on vacation I don't want to have to get dressed and take an elevator to get coffee. They also hide the better brands of liquor and/or say they've ran out. The pool bar is closed. Why can't this be open with every other seat blocked? The hotel is at 30% capacity anyway. Plus, people sat along the pool bar and the poolside waiters/waitresses needed to go into the pool bar well to serve drinks anyway, causing the same “crowding”. By the way, while sharing feedback right before checkout, we were told that we could get breakfast delivered upon request to the room, lies. We were also told that we could get a coffee maker set up in the room, also a joke. In short, we got neither breakfast nor a coffee maker in our room, which we had asked for during our stay. Last comments, reception asked if we were celebrating anything special upon check-in, it was the second half of my birthday trip, not only was it ignored, the experience at Iberostar soured our trip overall. Also, when I asked what makes Coral Level special (whether it be services or what have you), the answer I got was that the building was newer than the rest of Iberostar Selection Cancun. This is laughable because the rate for Coral Level is so ridiculous for nothing. This conversation was with the hotel director. We were only offered an upgrade voucher for our next visit, this is after I took the time share my feedback and disappointment. An upgrade voucher? That is equals to asking me to spend again what we already regret investing in the Coral Level, only to get a “better” room. (the rooms at Coral Level look almost identical, no matter the category, unless you have a rooftop room. Even so, the main difference is a small plunge pool vs a large tub on your balcony). I could go on forever but this is long enough. I will say, the staff is nice and lovely (despite most of the reception team seeming green and unfamiliar with the property). The Cancun beach is truly 5 stars, though the Coral Level resort experience feels 3 stars at very best. However, for the experience I/we had, plus again considering the price point for this hotel, I have to give this place 1 star (actually 0, if I could). I hope you do not make the same mistake I/we did by choosing this resort. There are many, many resorts up and down the Riviera Maya, at much better rates, actually offering the 5 star experience that this place claims to provide. Recs for 5+ stars: Preferred at Dreams Tulum, Preferred at Dreams Vista Cancun, TRS Coral Recs for 4+ stars: Privilege at Ocean Riviera Paradise, Platinum at any Princess resort, Panama Jack Resorts Recs for 3+ stars: The Reef Playacar, The Royal Solaris Cancun…
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Date of stay: January 2021
Value
Service
Sleep Quality
3 Helpful votes
Helpful
Response from Quality Manager Iberostar Mexico, Propietario at Coral Level at Iberostar Selection Cancun
Responded 4 days ago
Dear guest, We really appreciate you choosing our hotel Iberostar for your holiday and for taking the time to send us your personal impressions regarding your stay. It is important to mention that we are proud to be environmentally conscious and we have created several initiatives through our Wave of Change. This is a pioneer movement built on the core values of sustainability and trust built on three pillars: moving beyond plastics, the responsible consumption of seafood and improving coastal health. On the other hand, indeed, many of the room amenities are now different due to covid-19 restrictions and our Wave of Change program, as previously explained. Let us add that in our establishment we strictly follow more than 300 protocols created according to our own Medical Advisory Council and the responsible health authorities, in order to guarantee the safety of both guests and employees. We have reorganized spaces and adjusted protocols to eliminate, as far as possible, individual physical contact with objects and food. Also, we kindly ask our guests to understand that for the safety of all and because of the authorities’ mandatory regulations, at this moment the pool bar is temporarily closed in order to keep social distancing. Please understand that, despite our controls and monitoring, individual responsibility for the good of all is essential. We truly regret all these meant an inconvenience for you and kept you from enjoying your stay. Once again we are sorry if by the time you stayed with us your expectations were not exceeded despite our efforts to make your stay as memorable as possible. We truly hope you can enjoy your free upgrade on your next visit and we look forward to having another opportunity to change your recent experience and make you enjoy from the true Iberostar experience. Best regards, Quality Manager Coral Level at Iberostar Selection Cancun
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This was my first time staying at this property and it was great. All rooms face the ocean and are beautiful. The food is outstanding from the buffets to restaurants and pool. Great selection of beer, liquor and cocktails. I want to thank all your staff for the outstanding service they provided. In these times of Covdi-19 I applaud your staff on the cleanliness maintained at all times. I definitely will be coming back to Iberostar Coral Collection soon. And, by the way, they have the best well maintain beach in the whole hotel zone.
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Date of stay: December 2020
Service
Room Tip: All rooms are ocean front. Room was quiet and you could hear the distant roll of the ocean if...
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1 Helpful vote
Helpful
Response from Quality Manager Iberostar Mexico, Owner at Coral Level at Iberostar Selection Cancun
Responded 1 week ago
Dear guest, Thank you for taking the time to share your wonderful impressions of your stay at our Coral Level at Iberostar Selection. It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience. Again, we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Kind Regards, Quality Manager Coral Level at Iberostar Selection Cancun
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This resort is beautiful and conveniently located a few meters away from the most beautiful beach in mexico. Rooms are clean and nicely decorated. All have ocean view with private tub on balcony. The food was delicious. No complaints. Maybe the sushi was average at the buffet. Staff is great and other guests too. Met some really nice people. Mainly americains, canadians and europeans stayed there around christmas/new years. We loved the Santa Claus landing by helicopter on the resort. Very entertaining. Also the christmas show on the 24th was great. Covid mesures were a bit annoying (i.e can’t serve yourself at buffet and staff not really knowledgeable about items in the buffet), but I think they do not have a choice. Those are government restrictions. Also, strong smell of bleach in the rooms when they do “sanitization”. My new shirt was stained so they offered me a free 30 min massage as compensation. Would definitely return.…
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Date of stay: January 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Quality Manager Iberostar Mexico, Owner at Coral Level at Iberostar Selection Cancun
Responded 1 week ago
Dear guest, We would like first and foremost to thank you for choosing Coral Level at Iberostar Selection Cancun for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home from home. Again, we thank you for your comments and we hope to welcome you back again soon. Kind regards, Quality Manager Coral Level at Iberostar Selection Cancun
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PRICE RANGE
US$281 - US$705 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Iberostar Selection Cancún Star Prestige
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
156
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Claim Your Listing Frequently Asked Questions about Coral Level at Iberostar Selection Cancun
Which popular attractions are close to Coral Level at Iberostar Selection Cancun?
Nearby attractions include Parque Maya Tours (0.8 km), Playa Delfines (0.8 km), and Mayan Museum of Cancun (0.7 km).
What are some of the property amenities at Coral Level at Iberostar Selection Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Coral Level at Iberostar Selection Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Coral Level at Iberostar Selection Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Coral Level at Iberostar Selection Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Coral Level at Iberostar Selection Cancun?
Conveniently located restaurants include Black Hole, Bacoli Tratoria, and Restaurante Condimento.
Are there opportunities to exercise at Coral Level at Iberostar Selection Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Coral Level at Iberostar Selection Cancun have an airport shuttle?
Yes, Coral Level at Iberostar Selection Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Coral Level at Iberostar Selection Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Coral Level at Iberostar Selection Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Coral Level at Iberostar Selection Cancun?
The staff speaks multiple languages, including English, Spanish, and French.