This is definitely best views in Cancun, beach is clean and miles long to walk and swim on. Customer service over the top. Paola at the pool is top notch!! Resort is in a great location only 25 min from airport. Covid conscience and food is excellent!!
You have to see the beauty of this resort for yourself, my words alone won't do it justice. The Coral Level is fresh and modern. The resort spared no expense on the astestics of this place. Pros: Beach is clean and beautiful Rooms are modern and spacious All rooms are ocean view Friendly hotel staff with NO sales pitch Cons: The food selection is average with exception to Breakfast Ocean waves are rough in this area, alot of rocks at entry to water. This was disheartening bc I enjoy calmer waters There is one pool on this side of the resort. My overall experience at this resort was above average.
This is the second time I am posting this review. Somehow my first one was deleted, unsure if this was deleted by Tripadvisor or The Iberostar. The Coral Level concept is a flop – far from 5 stars, overrated and certainly overpriced. If you want to relax, be able to lose track of time and not worry about mealtimes, go anywhere else but here. If you do not want to have to look for anything -- breakfast, coffee, sealed bottled water or a place to go for dinner, go anywhere else but here. Truthfully, this resort would only be 5 stars to anyone who hasn’t experienced a true 5 star property. Please note that this review has nothing to do with enhanced Covid 19 measurements. Since hotels have adopted the required changes, we (my longtime boyfriend and I) have been to Dreams Vista Cancun (5 stars), TRS Coral (5 stars), The Reef Playacar (3 stars-3.5 stars) and Panama Jack Playa Del Carmen (4 stars, that I would personally rate as 5 stars). Now on to The Coral Level at Iberostar Selection Cancun, which is supposedly a 5 star resort. This was formerly Star Prestige and recently rebranded, opened as Coral Level in 2018. The building: The Coral Level is an ocean front building to the left of Iberostar Selection Cancun. The cool, perfumed lobby is a fake-out, the property seems like a 5 star from here but it's not. Yes, the look of the lobby and pool area are visually pleasing but all in all the decor is on par with any newer 4+ star property in the Riviera Maya. Do not mistake the credit meant for the aqua blue water of Cancun to be meant for Coral Level. OTW to the rooms/the room: • The elevators look like freight elevators • The hallways look run down • No coffee makers in the room • Water is in two recyclable bottles (you have to call room service or guest service to get these refilled and though we were told there were refilling stations, we never found one) • The tiny "fridge" has the sorry-est selection of beverages (3 beers and 3 sodas, that's all the "cool box" which didn’t keep cool could fit) • Side note: lots about this hotel is inconsistent -- on one hand eco friendly, on the other hand, takes too perks away from guests and claim it's due to Covid 19 measurement but actually feels like revenue driven decisions • The room smells damp • The AC is weak • You will want to request more pillows • The look of the room is overly sterile • No welcome fruit, chocolate, wine or anything (no "thank you" at all for trusting them with your precious vacation) • Very basic bathroom amenities -- none of the extra amenities you'd normally find at a 5 star (no hand sanitizer, which I thought was a Covid 19 requirement, no ear swabs, no sunblock, nothing extra outside of shampoo, conditioner and soap -- even if the Coral Level is aiming for eco-friendly, why not at least have a welcome kit that is only replenished upon request) • No beach towels in the room • No welcome cocktail or cool towel upon arrival (rushed, info-lacking check in) The food: The 24 hour room service is a complete joke. No coffee, no juices, no breakfast items. There are only a couple terrible wraps, burgers and pizza. *The overall food quality throughout this hotel is not good. Btw, the room service menu is the same as the 1 snack bar on the Coral Level property (again, not good, maybe besides the fries). The 1 small buffet at Coral Level is an optical illusion. Looks like there's a fair variety of items but upon a closer look, it's mainly bread spread out, cheese spread out, salads spread out and salami spread out. I have to mention that we tried 3 chicken dishes at the buffet, all were a strange texture. Also, good luck getting reservations for dinner. The one reservation we finally got happened because we complained. It was at the steakhouse. Steaks were good. Sides were not. *Fries here were the same as room service and the snack bar. The bars: The lobby bar/cafe is good but on vacation I don't want to have to get dressed and take an elevator to get coffee. They also hide the better brands of liquor and/or say they've ran out. The pool bar is closed. Why can't this be open with every other seat blocked? The hotel is at 30% capacity anyway. Plus, people sat along the pool bar and the poolside waiters/waitresses needed to go into the pool bar well to serve drinks anyway, causing the same “crowding”. By the way, while sharing feedback right before checkout, we were told that we could get breakfast delivered upon request to the room, lies. We were also told that we could get a coffee maker set up in the room, also a joke. In short, we got neither breakfast nor a coffee maker in our room, which we had asked for during our stay. Last comments, reception asked if we were celebrating anything special upon check-in, it was the second half of my birthday trip, not only was it ignored, the experience at Iberostar soured our trip overall. Also, when I asked what makes Coral Level special (whether it be services or what have you), the answer I got was that the building was newer than the rest of Iberostar Selection Cancun. This is laughable because the rate for Coral Level is so ridiculous for nothing. This conversation was with the hotel director. We were only offered an upgrade voucher for our next visit, this is after I took the time share my feedback and disappointment. An upgrade voucher? That is equals to asking me to spend again what we already regret investing in the Coral Level, only to get a “better” room. (the rooms at Coral Level look almost identical, no matter the category, unless you have a rooftop room. Even so, the main difference is a small plunge pool vs a large tub on your balcony). I could go on forever but this is long enough. I will say, the staff is nice and lovely (despite most of the reception team seeming green and unfamiliar with the property). The Cancun beach is truly 5 stars, though the Coral Level resort experience feels 3 stars at very best. However, for the experience I/we had, plus again considering the price point for this hotel, I have to give this place 1 star (actually 0, if I could). I hope you do not make the same mistake I/we did by choosing this resort. There are many, many resorts up and down the Riviera Maya, at much better rates, actually offering the 5 star experience that this place claims to provide. Recs for 5+ stars: Preferred at Dreams Tulum, Preferred at Dreams Vista Cancun, TRS Coral Recs for 4+ stars: Privilege at Ocean Riviera Paradise, Platinum at any Princess resort, Panama Jack Resorts Recs for 3+ stars: The Reef Playacar, The Royal Solaris Cancun…
This was my first time staying at this property and it was great. All rooms face the ocean and are beautiful. The food is outstanding from the buffets to restaurants and pool. Great selection of beer, liquor and cocktails. I want to thank all your staff for the outstanding service they provided. In these times of Covdi-19 I applaud your staff on the cleanliness maintained at all times. I definitely will be coming back to Iberostar Coral Collection soon. And, by the way, they have the best well maintain beach in the whole hotel zone.
This resort is beautiful and conveniently located a few meters away from the most beautiful beach in mexico. Rooms are clean and nicely decorated. All have ocean view with private tub on balcony. The food was delicious. No complaints. Maybe the sushi was average at the buffet. Staff is great and other guests too. Met some really nice people. Mainly americains, canadians and europeans stayed there around christmas/new years. We loved the Santa Claus landing by helicopter on the resort. Very entertaining. Also the christmas show on the 24th was great. Covid mesures were a bit annoying (i.e can’t serve yourself at buffet and staff not really knowledgeable about items in the buffet), but I think they do not have a choice. Those are government restrictions. Also, strong smell of bleach in the rooms when they do “sanitization”. My new shirt was stained so they offered me a free 30 min massage as compensation. Would definitely return.…
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