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The Ritz-Carlton, Cancun

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#5 of 181 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,518 Reviews from our TripAdvisor Community

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Showing 2,220: English reviews
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Stillwater, Oklahoma
Reviewed 2 days ago NEW

This is our 6th or so year to stay at this hotel and it never disappoints. We had our 3 and 8 year old in tow. It was our longest stay, around 9 days and we were wondering if it would be too long.. but it wasn't. We didn't want to leave. Our children were sad. The entire staff is...

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1Thank Behfar
Cleveland Heights, Ohio
Reviewed 2 days ago NEWvia mobile

Everything was impeccable! It was our second time there, we stayed 7 nights and enjoyed every minute. Beach and pool staff were extremely attentive: Ulesis (I think that is how you spell his name) was there everyday we were and even remembered our name after the first day! Rosetta, our Turndown Attendant was amazing and paid attention to the little...

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1Thank LiketoGiveFeedback
Irmo, South Carolina
Reviewed 4 days ago NEW

Great service and food. Beds were great. Beach was fabulous. Electric went out one night. Sorta freaky... Great location that gave a feeling of safety and convince . Everyone at the hotel provided great service that felt like an everyday representation.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank michaelpU2789HI
Leawood, United States
Reviewed 4 days ago NEW

Just spent 8 Fantastic Nights in an executive suite at the Ritz Cancun. The moment we arrived the Bell Staff warmly welcomed us. The view from our corner suite was absolutely breathtaking. The ocean blue, beach white and the staff amazing. Every single need was met quickly and with a smile. The staff at the pool was outstanding ,the food...

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank 562allenj
Flower Mound, Texas
Reviewed 4 days ago NEWvia mobile

A fantastic hotel with all of the amenities one could ask for. Massages were great, restaurants superb. Close to town. Stayed several times at a business meeting reward trip. Great visits each time. White sandy beaches, beautiful aqua surf and extraordinary service.

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1Thank John A
Mexico City, Mexico
Reviewed 6 days ago NEW

What an incredible place! Just returning from a family vacation and I can't wait to return. Don´t know where to begin, maybe with the best in my opinion: kind and warm assistance fron anyone of the staff, front desk, housekeeping, bell boys, waiters, the beach and pool guys...all them call me by my name just from the very first day...

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3Thank enriquee737
Irmo, South Carolina
Reviewed 6 days ago NEW

Everything about this hotel is top notch! Beautiful location and wonderful service! The beaches are some of the most beautiful I have ever seen! Food was fabulous! We didn't want to leave! Loved every minute!

Review collected in partnership with The Ritz-Carlton Hotel Company
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2Thank G3550XAmichaeld
Reviewed 1 week ago

My room had a beautiful view of the pool and the ocean.....was on the main floor of the hotel near the lobby. What I can tell you is my room was NOISY!! I was kept up all hours of the nights that I was there with parties on the patio - and slamming doors. There was NO way the front...

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3Thank CruisingOn
Reviewed 1 week ago

We just spent a Spring Break week at the Ritz Carlton Cancun. Words cannot begin to describe the kindness, attentiveness and quality of the staff at the hotel. Of course the setting and facilities are beautiful, the property is extraodinarily well maintained - but the real difference between this holiday and other we have had in Cancun was the staff....

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2Thank Lisa P
Ciudad de México, México
Reviewed 1 week ago via mobile

Great hotel: staff, food and location are amazing. The Sunday brunch is delicious and includes a mimosa and Bloody Mary bar. The staff at the beach is super friendly and helpful. If you are looking to relax this is a great spot.

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2Thank andreaeV9655KA

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $448 - $1,808 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Top resorts Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Spa Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room number 6022 is a front ocean view and near one of the the elevators”
 of 5 bubbles enriquee737, 21 Mar 2017 | Read review
“away from the lobby”
 of 5 bubbles CruisingOn, 20 Mar 2017 | Read review
“Ask for an ocean view”
 of 5 bubbles Y4373VTlisap, 19 Mar 2017 | Read review
“The extra for an ocean front room is definitely worth it!”
 of 5 bubbles rxmarsden, 17 Mar 2017 | Read review
“Oceanfront means "front on view" of ocean. Ocean view gives a side view but plenty of ocean is seen. No "bad rooms".”
 of 5 bubbles gregfG2986NL, 17 Feb 2017 | Read review
5 of 5