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The Ritz-Carlton, Cancun

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#5 of 181 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,512 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Cancun
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Showing 2,215: English reviews
Reviewed 5 July 2014 via mobile

Came here with my wife and our 9 month old baby. Amazing service, amazing location, amazing everything. We did the cooking class and it was amazing. The chef and his helpers went out of their way to take care of our baby during the class. Amazing!

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1Thank akthree
Toronto, Canada
Reviewed 1 July 2014 via mobile

My boyfriend and I stayed at the Ritz for 6 days. Everything was beyond our expectations: the quality of the service: kind, human, professional, fast and great. The food was delicious: mention for the insane tacos with their delicate flavor. The shrimps, tuna tartare, tuna steak, soft brownie with roasted coconut and coconut ice cream... Unforgettable! Moreover: I cannot be...

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3Thank Dany G
Bucharest, Romania
Reviewed 30 June 2014

The rooms are very nice, even they said partially ocean view. The beach and water, even tiny, are great and I think one of the greatest in the area. As negative is the fact Wifi (at this level) was not free in the hotel. After that, we decreased our staying from 7 nights to 5 because it was raining continously,...

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1Thank drizz12
Chicago, Illinois
Reviewed 30 June 2014

My title says it all – pure luxury. The hotel itself is a typical Ritz Carlton in terms of its to call instruction. It is also probably more expensive than other Ritz-Carlton hotels. We were fortunate enough to have rooms on the club level. The food and drink on the club level met our high expectations for this property. We...

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2Thank 1travelerof6
Dusseldorf
Reviewed 28 June 2014

I made a reservation at the Cancun Ritz Carlton Executive Floor via my travel agent. It was soooo much cheaper! But, when I arrived at the hotel, I felt immediately treated like a VIP. Check in was at the executive lounge, people were extremely friendly, I got a fantastic room!! I enjoyed my business stay very much, all day long...

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3Thank Hugo V
Charlottesville, VA
Reviewed 28 June 2014 via mobile

I was looking for a week of relaxation and pampering on the beach and decided on the Ritz location in Cancun. Our room was on the club level with a fantastic ocean view. Rooms were recently renovated four months ago in shades of blue and grey. From the moment we were picked up at the airport till when we were...

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2Thank saintjon76va
Reviewed 28 June 2014

The most amazing time! My girlfriend and I flew in for a 5 day getaway and cannot fault this place. Beautiful location and the friendliest staff. We've just had a delicious dinner on the beach and our waiter Alvaro is the man. He made this night with his excellent waiting. Gracias Hombre. We will be back soon!

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Thank Paulred1974
Redondo Beach, California
Reviewed 28 June 2014

I spent 5 days here with my girlfriends for a birthday party. We had a blast here. The Ritz is quiet, beautiful and the staff is very lovely. We had a our fun in Cancun, went out to the clubs and bars, but loved having this oasis to return and regroup. Hanging out by the pool with attentive staff is...

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2Thank Jacqueline N
New York City, New York
Reviewed 27 June 2014

The Ritz team at this property is truly exceptional ! Every encounter with a member of the Ritz team here was superlative; they are experts at predicting your needs and accommodating all requests. Dining across all mediums - in room, at the beach/pool and at the restaurants - was really fantastic. The spa experience was also extraordinary - I would...

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3Thank highlanderV
Nora R, Executive offices at The Ritz-Carlton, Cancun, responded to this review

Thank you for taking time to share your experience and observations about our hotel. I'm glad to see that overall you enjoyed our service as well as the warmth Mexican hospitality of our Ladies and Gentlemen. Your feedback is much appreciated, we will share your comments with the managers involved as we are consistently looking for ways improve our service...

Seattle area
Reviewed 25 June 2014

We recently stayed 7 nights at this property. It delivered exactly as expected. I could go on and on about the fabulous service, attentive staff, or any other of the myriad of reasons why the Ritz is the Ritz but those are all givens in this situation. So why write a review, you ask? Because there are a few things...

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7Thank KidGlovez

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $455 - $1,807 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 On the Beach Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 Spa Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room number 6022 is a front ocean view and near one of the the elevators”
 of 5 bubbles enriquee737, 21 Mar 2017 | Read review
“away from the lobby”
 of 5 bubbles CruisingOn, 20 Mar 2017 | Read review
“Ask for an ocean view”
 of 5 bubbles Y4373VTlisap, 19 Mar 2017 | Read review
“The extra for an ocean front room is definitely worth it!”
 of 5 bubbles rxmarsden, 17 Mar 2017 | Read review
“Oceanfront means "front on view" of ocean. Ocean view gives a side view but plenty of ocean is seen. No "bad rooms".”
 of 5 bubbles gregfG2986NL, 17 Feb 2017 | Read review
5 of 5