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    The Ritz-Carlton, Cancun

    Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
    011 52 998 881 0808
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    01/01/2018 02/01/2018
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    US$847
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    Traveller (1974)
    Room & Suite (478)
    Pool & Beach (363)
    Overview
    • Excellent79%
    • Very good14%
    • Average4%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “club level” (375 reviews)
    “culinary center” (54 reviews)
    “club grille” (36 reviews)
    Wifi
    Parking
    Breakfast Buffet
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from The Ritz-Carlton, Cancun
    Special Offer: Save up to 30% & credit
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    Rooms
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (3,021)
    There are newer reviews for The Ritz-Carlton, Cancun
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    1,051 - 1,055 of 2,659 reviews

    Reviewed 3 December 2015 via mobile

    We are still nursing sunburns after a wonderful Thanksgiving stay at the Ritz. Many have commented on the European decor of this particular Ritz. I would have to assume that a redesign of common areas is imminent (the rooms are updated and contemporary). Overall, the...More

    3  Thank adplack
    Reviewed 1 December 2015

    Last week I booked a room at this property for December 23, 2015 for five nights using Marriott Reward Points and additional cash fees for my husband, me and our 14 year old son. After I booked the room my reservation stated that I had...More

    18  Thank Mary Beth M
    Response from Nora R, Quality Manager at The Ritz-Carlton, CancunResponded 4 December 2015

    Dear Mary Beth, I apologize for the miss communication during your reservation process; please know that we have taken you feedback and concerns seriously. Our team of experts will be in contact with you soon to address your concern and provide assistance. Thank you again...More

    Reviewed 30 November 2015 via mobile

    We wound up at the Ritz after being very disappointed at the Hyatt Zilara. We checked out and hopped a cab to the ritz and so glad we did. The food was amazing service was great and the hotel elegant. Although it is not all...More

    4  Thank Mike A
    Reviewed 30 November 2015 via mobile

    Greatly enjoyed our four-night stay: -renovated suite was top notch -very nice pool -- surprisingly enjoyable with pics that understate it -staff was excellent, especially Concierge staff (Begona and Yoko), Marisol (reception), Oscar (Club Grill), Samantha (babysitting), Edgar (Cafe Mexicano) and Hugo (driver), and Javier...More

    2  Thank Golfer-DC
    Reviewed 30 November 2015

    I enjoyed my stay at The Ritz thoroughly. The beach was lovely and I enjoyed the pool as well. The food and drinks were great. Staff truly goes out their way to please you. I would definitely recommend this place for anyone looking for the...More

    2  Thank H J L
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$307 - US$1,227 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Top resorts Hotel in Cancun
    • #3 Spa Hotel in Cancun
    • #3 On the Beach Hotel in Cancun
    • #3 Luxury Hotel in Cancun
    • #7 Family Hotel in Cancun
    • #9 Romantic Hotel in Cancun
    • #20 Business Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 363
    • Reservation Options
    • TripAdvisor is proud to partner with Marriott, Expedia, TravelUp, Booking.com, getaroom.com, Travelocity, Hotels.com, Orbitz, Hotwire, Cancelon and Evoline ltd so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Ritz-Carlton Cancun Hotel Cancun ,
    • Cancun Ritz Carlton ,
    • Ritz Cancun
    Add Photo Photos
    Traveller (1974)
    Room & Suite (478)
    Pool & Beach (363)
    Dining (222)
    Hotel & Grounds (1237)
    Bathroom (25)
    Family and Play Areas (7)
    Business Centre & Event Rooms (3)
    Nearby
    Nearby HotelsSee all 176 hotels in Cancun
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    .38 km away
     
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    8,399 reviews
    1.48 km away
     
    Marriott Cancun Resort
    4,099 reviews
    .87 km away
     
    Hard Rock Hotel Cancun
    10,245 reviews
    .56 km away
     
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    Ask a question
    Questions & Answers
    mtodd54
    9 December 2017|
    AnswerShow all 2 answers
    Response from The13thTraveleer | Reviewed this property |
    USA transfers I think it's 55$ to the hotel zone. they will wait for you with a sign.. reliable!!
    1
    Vote
    buckleyp2
    27 November 2017|
    AnswerShow all 5 answers
    Response from Omar G | Property representative |
    Good morning and thank you for your question, At the hotel, all our guests are able to exchange (or pay in cash) a total or $1,500.00 USD per each reservation per month. Have a safe flight!
    0
    Votes
    bucklep2
    20 November 2017|
    Answer
    Response from Omar G | Property representative |
    Thank you for your question, Beach chairs and towels (and umbrellas) are offered at no additional cost here at the hotel. Enhanced beach chairs (cabanas) are available for rent at $25.00 per day. Villas are also available... More
    0
    Votes
    Room Tips
    "Ocean view. You'll love waking up to the view."
    Read review
    "All offer good viewa"
    Read review
    "Ask for a room higher up to avoid the stink of cigar smoke from guests smoking by the pool."
    Read review
    "Really not a Bad View in the whole hotel"
    Read review
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