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The Ritz-Carlton, Cancun

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#6 of 181 Hotels in Cancun
Certificate of Excellence
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2,290 Reviews from our TripAdvisor Community

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Showing 2,011: English reviews
Reviewed 13 June 2013

After a lot of research on resorts in Cancun we decided to go with the Ritz-Carlton in Cancun. We had many choices, including a few all inclusive resorts, but we decided that we wanted to go with quality. This hotel did not disappoint. From the second we cleared customs at the airport and found our driver (Ritz provided SUV) the...

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4Thank Thomas S
St. Maarten-St. Martin
Reviewed 12 June 2013

From planning to arrival to departure, this was a wonderful experience. Now, I don't necessarily like Cancun on the whole, but this isn't Cancun if you stay on the resort and don't wander off too far. The website offers great packages in the shoulder or off seasons. Packages from the mid-200's including breakfast and resort credit. Taxes, etc. extra, but...

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Thank cjd-69
Atlanta, Georgia
Reviewed 11 June 2013

My fiance and I decided to stay at this hotel, and we had an amazing vacation. We were here for 5 nights and we stayed on club level, which is definitely the way to go. The service was exceptional from the moment we were picked up at the airport to the moment we were dropped off. The staff is awesome,...

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Thank Andrew K
London
Reviewed 4 June 2013

We were rather underwhelmed by our 36-hour stay at this hotel: there was nothing 'wrong' per se - just the general sense of being in a grand old hotel that's a bit down on its luck and feeling rather tired. On the plus side, the service, rooms and food were perfectly decent. On the downside, there were little items that...

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1Thank BenHud
Oakland, CA
Reviewed 1 June 2013

I did a lengthy research before choosing Ritz Carlton. Majority of the resorts in Cancun are all inclusive which is what I don't want as my husband and I don't eat much and don't drink much. The nice all inclusive resort like Le Blanc is very expensive like more than $600/night and you don't even get ocean view room. View...

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3Thank suecasso
Albuquerque, New Mexico
Reviewed 31 May 2013

When we got to Cancun, originally we made reservations at The Secrets The Vine. after a few hours there My mother and I hated it so we decided to try this hotel. For the same price we were paying at Secrets, We got a room with an ocean view, breakfast included, and all the food we had there. So It...

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2Thank Ebi C
Chicago, Illinois
Reviewed 31 May 2013

If you don't, I'd rate this 3 out of 5. True the furnishings and rugs, etc could use an update, but they are still classic and somewhat elegant. And the floors in the bathroom are marble, etc. Hard to beat. A nice blend of Euro and Mexico. Head concierge was very helpful. Unfortunately food that we ordered for day trips...

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1Thank traveler60601
Kansas City, Missouri
Reviewed 29 May 2013

ROOMS: More luxurious bedding (and carpeted floor) give the room a touch of elegance moreso than your average Cancun hotel. The shower and bath were large as well. No flat screen? C'mon Ritz. SERVICE: Just average. Too few staff to cover the beach and pool adequately. Folks were nice and friendly, but they are at most hotels on the strip....

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1Thank sandj13
austin, texas
Reviewed 28 May 2013

Spent an amazing week in Cancun at the Ritz and it was fun. After reading all the reviews before we went we thought we would feel "2nd" class by not staying at the club level BUT that is certainly NOT the case. No one outdoes the Ritz with service and that is true here - we stayed on the 4th...

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1Thank RUFun
Mumbai (Bombay), India
Reviewed 28 May 2013

We stayed there one night in August 2012. Warm welcome, excellent facilities, rooms are nice, spacious enough (the bathroom was pretty good in terms of decor and size) but starting to feel a little outdated. Balcony overlooking the pool area with a bit of sea view. Dining and breakfast were the best- absolutely spoilt for choice at breakfast, and dining...

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1Thank Katiunchik

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $473 - $1,913 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 Top resorts Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Spa Hotel in Cancun
#6 Luxury Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level is the way to go”
 of 5 bubbles 651caroln, 4 Dec 2016 | Read review
“Oceanview over pools - large shaded private balconies. ocean front balconies are tiny/no shade/no privacy. ocean front not worth price”
 of 5 bubbles muddywatersUSA, 24 Nov 2016 | Read review
“Try to get Oceanside room (east-facing) rather than Lagoon side to catch the sound of the waves and watch the sun rise in the morning,”
 of 5 bubbles 199dianaa, 19 Nov 2016 | Read review
“gulf/pool view was fabulous”
 of 5 bubbles jeff3677, 17 Nov 2016 | Read review
“Concierge level”
 of 5 bubbles Tex8405, 13 Nov 2016 | Read review
5 of 5
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