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The Ritz-Carlton, Cancun

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#5 of 181 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,523 Reviews from our TripAdvisor Community

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Showing 2,225: English reviews
Houston, Texas
Reviewed 12 September 2014

Hola! We had all ages from 82 to 18 months! Before we arrived, the Concierge arranged every request emailed in advance to perfection! This was our second stay at the Ritz-Carlton. The focus of our trip was relaxation and to spend some quality time together as a family. We reserved three Casitas for five days. We were thrilled to see...

7Thank Randy H
Reviewed 11 September 2014

This was a third visit to the Ritz Carlton in Cancun. We stayed on the Club level on the 8th floor. Upon arrival, we were greeted warmly at the door, taken up to the Club level for our check-in ... and presented with glasses of champagne and a nice cool moist towel. If you have some special occasion that you...

2Thank mcbeck1
Reviewed 8 September 2014 via mobile

We celebrated my husbands birthday in August at this resort. We have stayed at many Ritz properties around the world but I must say the staff here is one of my favorites. The resort is well situated with great views from just about anywhere. The renovated rooms are beautiful. They have a wide beach with very attentive beach service. I...

3Thank Karla O
Arizona City, Arizona
Reviewed 7 September 2014

I had read nearly every review of the Ritz Carlton Cancun before booking. Sometimes I think people need to familiarize themselves with the "level" of the particular hotel chain or resort before booking it. For example, I have stayed all over the world in the finest resorts as well as medium level (more 3 star-ish) resorts. The experience you will...

4Thank travelsoften4fun
Bakersfield, California
Reviewed 7 September 2014 via mobile

This is my first time at this resort. Service is impeccable from the time you arrive to the time you leave. This is what the Ritz is all about ... Additionally, what adds to the service is the little things such as giving you fruit Popsicles, cold towels and fresh juice through the hot part of the day, whether you...

Thank rawbert1
Naples, Florida
Reviewed 5 September 2014

We decided to come to Mexico for a relaxing week long vacation. We chose the Ritz not only for its obvious elegance and renowned service but specifically, because we wanted the experience of a luxury resort, not a mammoth hotel whose idea of a resort is a cross between a thousand rooms and rock climbing walls and non stop partying....

2Thank thenewporter
Dallas, Texas
Reviewed 3 September 2014 via mobile

From the minute we hit the property our stay was amazing. Our experience at the beach and pool felt like we had the resort to ourselves. Beautiful beach, beautiful water, and relaxing pool. The food was AMAZING! Service was awesome! Room and view was outstanding! Overall...love love love it!

Thank Carole7117
Dallas, Texas, United States
Reviewed 2 September 2014

Everything at The Ritz over Labor Day weekend was beautiful. I went with my sister and friend, the three of us sharing an ocean front suite. It was fantastic! The room was spacious and the restroom was clean and big. We were happy with how relaxing everything was. We felt a little out of place because we were surrounded by...

Thank Charlotte B
Washington, DC
Reviewed 1 September 2014

I don't often stay at such posh hotels but wound up at the Ritz in Cancun for a few days. The positives. There are no words to describe the amazing staff. Every single person with whom I interacted was pleasant, friendly and extremely interested in making sure your stay was the best. Without being intrusive, there was always someone around...

3Thank AD_WDC
Greater London, United Kingdom
Reviewed 1 September 2014

We hired 3 suites and one double room at this hotel. The rooms were comfortable. However when we visited each other's rooms on the third floor, the corridors smelt of paint as they were conducting some renovation...... The downfall of this hotel is that each room had to pay daily for wifi which I consider atrocious as at most hotels...

1Thank iola g

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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $443 - $1,780 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Top resorts Hotel in Cancun
#5 Spa Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Luxury Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front/view will not disappoint. The images will be magically seared in your consciousness!”
 of 5 bubbles 648kirstinc, 27 Mar 2017 | Read review
“Room number 6022 is a front ocean view and near one of the the elevators”
 of 5 bubbles enriquee737, 21 Mar 2017 | Read review
“away from the lobby”
 of 5 bubbles CruisingOn, 20 Mar 2017 | Read review
“Ask for an ocean view”
 of 5 bubbles Y4373VTlisap, 19 Mar 2017 | Read review
“The extra for an ocean front room is definitely worth it!”
 of 5 bubbles rxmarsden, 17 Mar 2017 | Read review
5 of 5