We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
05/11/2017 06/11/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    The Ritz-Carlton, Cancun

    Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
    011 52 998 881 0808
    Hotel website
    Save
    Lowest prices for your stay
    -- / -- / --Check In -- / -- / --Check Out
    1 room, 2 adults, 0 children
    No availability for your dates from these sites
    Traveller (1919)
    Room & Suite (468)
    Pool & Beach (352)
    Overview
    • Excellent78%
    • Very good15%
    • Average4%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “club level” (368 reviews)
    “club grill” (157 reviews)
    “culinary center” (53 reviews)
    Wifi
    Parking
    Breakfast Buffet
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from The Ritz-Carlton, Cancun
    Special Offer: Save up to 30% & credit
    Hotel packages
    Deals
    5 Nov6 Nov
    |
    1 room, 2 adults, 0 children
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
    Write a Review
    Reviews (2,925)
    There are newer reviews for The Ritz-Carlton, Cancun
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    961 - 965 of 2,579 reviews

    Reviewed 15 December 2015

    Nov 19-25 - The Ritz Cancun is hands down the best service we've received anywhere we have ever stayed. The renovated rooms are really nice- we had an ocean front suite and a connecting ocean front room - it was a ton of space, and...More

    1  Thank katieh
    Response from Nora R, Quality Manager at The Ritz-Carlton, CancunResponded 15 December 2015

    Dear Katieh, Thank you for tanking the time to write a review, we appreciate to positive comments about Moises, Nicholas and everyone in the team, I will make sure to share with your review with the team. Thank you for your feedback and we hope...More

    Reviewed 9 December 2015 via mobile

    What a great hotel. The hotel is extremely comfortable and offers great food and service too. The breakfast is fantastic and the staff are amazing. They could not do any more for you. Love the proximity to the beach where the water is the warmest...More

    2  Thank Irsihpete
    Reviewed 8 December 2015

    The food is good without be exceptional, the hot tub is warm at best and Cancun may not be the greatest location for culture (unless Senor Frogs and Hooters constitutes culture). Those are the cons and they are vastly swamped by the pure effort and...More

    6  Thank Patrick V
    Reviewed 6 December 2015

    It was our first time staying at the RC Cancun and we were blown away by the service-first culture of the staff. The hotel itself is immaculately clean and organized, and the rooms are very well appointed and recently renovated. Amazing views can be seen...More

    3  Thank eg450
    Response from Begoña G, CLEF D'OR CONCIERGE at The Ritz-Carlton, CancunResponded 9 December 2015

    Dear eg450 I appreciate your nice review of our resort and its facilities, probably next time you visit us you can enjoy playing at our tennis courts, we provide tennis lessons or you can rent the court and play with a friend. I also want...More

    Reviewed 6 December 2015

    My wife and I went here for a conference and stayed 4 nights. From check-in to check-out the service was incredible and the staff members were all very accommodating. It's a great location near a few really good restaurants and just a couple miles from...More

    1  Thank James N
    Response from Begoña G, CLEF D'OR CONCIERGE at The Ritz-Carlton, CancunResponded 9 December 2015

    Dear James N Thank you so much for your wonderful review. I am happy to know you enjoyed your stay at the hotel. Probably next time you visit us, you can come for fun and vacations, it will be even more relaxing. I hope we...More

    Secrets The Vine Cancun
    8,923 reviews
    #5 of 177 hotels in Cancun
     
    Marriott Cancun Resort
    4,034 reviews
    #14 of 177 hotels in Cancun
     
    JW Marriott Cancun Resort & Spa
    4,404 reviews
    #11 of 177 hotels in Cancun
     
    Sandos Cancun Lifestyle Resort
    4,279 reviews
    #28 of 177 hotels in Cancun
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$273 - US$972 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Luxury Hotel in Cancun
    • #3 On the Beach Hotel in Cancun
    • #3 Spa Hotel in Cancun
    • #3 Top resorts Hotel in Cancun
    • #9 Family Hotel in Cancun
    • #9 Romantic Hotel in Cancun
    • #20 Business Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 363
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, TravelUp, Hotels.com, Orbitz, Cancelon, Hotwire, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Ritz-Carlton Cancun Hotel Cancun ,
    • Cancun Ritz Carlton ,
    • Ritz Cancun
    Add Photo Photos
    Traveller (1919)
    Room & Suite (468)
    Pool & Beach (352)
    Dining (214)
    Hotel & Grounds (1213)
    Bathroom (24)
    Family and Play Areas (6)
    Business Centre & Event Rooms (3)
    Nearby
    JW Marriott Cancun Resort & Spa
    4,404 reviews
    .68 km away
     
    Sandos Cancun Lifestyle Resort
    4,279 reviews
    .30 km away
     
    Secrets The Vine Cancun
    8,923 reviews
    .38 km away
     
    Marriott Cancun Resort
    4,034 reviews
    .88 km away
     
    Nearby Restaurants
    Puerto Madero Cancun
    3,525 reviews
    .30 km away
    Cenacolo Il Ristorante Italiano
    632 reviews
    .44 km away
    Harry's
    2,981 reviews
    .33 km away
    Porfirio's Cancun
    1,566 reviews
    .37 km away
    Nearby Attractions
    Avenida Kukulkan
    5,174 reviews
    1.04 km away
    Playa Marlin
    176 reviews
    1.23 km away
    Museo Sensorial del Tequila
    169 reviews
    1.03 km away
    Flamingo Mall
    28 reviews
    1.17 km away
    Ask a question
    Questions & Answers
    Kat C
    10 October 2017|
    AnswerShow all 2 answers
    Response from puzhoutufts | Reviewed this property |
    minimum: breakfast $30 per person lunch $50 pp $dinner 60pp one drink $10-15 plus tax and tips. Sparkling wine $90 per bottle.
    1
    Vote
    ksheinin
    15 September 2017|
    AnswerShow all 3 answers
    Response from Jolie99 | Reviewed this property |
    Hi! I didn't go to the beach much - only once. We like the pool better. It seemed slightly choppy.
    0
    Votes
    Room Tips
    "3rd and 4th floor level suites. Ask for "Ocean Front""
    Read review
    "All rooms has some sort of ocean view."
    Read review
    "Club level if you want the best in life and to pamper yourself and have food throughout.."
    Read review
    "A lot of 3rd floor rooms have large balconies with plenty of room for the chairs, table and 2 lounge chairs."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing