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The Ritz-Carlton, Cancun

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#6 of 183 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,245 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Cancun
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Showing 1,969: English reviews
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 August 2013

We have stayed at the Ritz Carlton Cancun property on four or five different occasions over the last few years. We always upgrade to the Club level, and have never been disappointed in the service provided at this hotel. The service, whether it is in the Club Lounge, restaurants, housekeeping, or pool-side is second to none. Their staff is truly... More 

2 Thank mswtraveler
West Hollywood, California
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 August 2013

We stayed for a week end of July and overall we really did have a lovely stay. This is a nice hotel on a beautiful beach and, you will not have a bad time. That being said, if you are accustomed to an American quality Ritz Carlton as we are, this is not it. I'm not saying don't stay here,... More 

8 Thank Aaron B
Escondido, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 August 2013

Stayed here last week and just dont understand the cimplaints by some people aby the decor! The place is beautiful. yes, its not modern, i guess, but that doesnt take away from the beauty. I personally prefer carpeted floors over the tile found at most cancun resorts. I would definitly stay here again everyonr was super accomodating. The place is... More 

5 Thank coronar
Singapore, Singapore
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 August 2013

This is a pretty confused looking building to me. It's like a palace interior you see in italy inside but once outside, you're facing the Carribean sea. It's strange walking around half naked in flip flops on the marble floors. The deco gets worse upstairs, the frilly curtains lining the windows as you walk to the room were pretty ugly.... More 

1 Thank Sixiu
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 August 2013

Have stayed at quite a few Ritz Carltons and was completely shocked and disappointed at the condition of this hotel. The hotel is very out dated with old fashioned keys to open the doors and the room safe. The bar in the room was placed on the floor next to the dresser and we needed to have construction in the... More 

4 Thank melissa c
Oxford, United Kingdom
Level Contributor
53 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 15 August 2013

We really enjoyed our 5 nights at the RC. I was surprised to read some of the reviews people have given the hotel, I guess we were really lucky or we are well traveled and appreciate a good hotel when we stay in one. It is a pretty big hotel and considering this, every member of staff who greeted us,... More 

1 Thank PeachesShire
Level Contributor
35 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 August 2013

Stayed here for a long weekend on a work conference. Overall it's not a bad place to stay - quiet location on the southern end of the beach strip. Fantastic beach, wide white sand with clean water. The hotel is very dated and very chintzy, as is the Ritz Carlton way - it was just a bit weird being in... More 

7 Thank adampies
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 August 2013 via mobile

This hotel is everything you expect from Ritz Carlton - impeccable service, excellent restaurants, clean rooms that are perfectly decorated in typical Ritz fashion. Be sure to reserve a cabana on the beach for dinner - a very romantic dinner by candle light with waves crashing right in front of you. We were fortunate enough to be in the right... More 

Estero, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 August 2013

Probably the best beach on Cancun Had dinner at Casitas on the beach ( so so) wasn't very impressed. Your best off walking to Puerto Madero (argentinian steakhouse). Great food. The hotel service is very good. I hate the way they rip you off at the airport for transportation to the airport. They wanted $64 one way for a 25... More 

4 Thank Centurion72
Hillsborough, New Jersey
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 July 2013

I traveled to this resort solo. I needed a vacation where I could be on my own agenda and have some serious alone time. I picked the Ritz because I knew I would be safe here by myself. I could not rave about it more. Starting with the room my jaw literally dropped when I walked in. I could not... More 

3 Thank carjunkie412

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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $463 - $1,843 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 On the Beach Hotel in Cancun
#6 Spa Hotel in Cancun
#6 Luxury Hotel in Cancun
#6 Top resorts Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
89 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanview over pools - large shaded private balconies. ocean front balconies are tiny/no shade/no privacy. ocean front not worth price”
 of 5 bubbles muddywatersUSA, 24 Nov 2016 | Read review
“Try to get Oceanside room (east-facing) rather than Lagoon side to catch the sound of the waves and watch the sun rise in the morning,”
 of 5 bubbles 199dianaa, 19 Nov 2016 | Read review
“gulf/pool view was fabulous”
 of 5 bubbles jeff3677, 17 Nov 2016 | Read review
“Concierge level”
 of 5 bubbles Tex8405, 13 Nov 2016 | Read review
“Request an ocean front room for the view, but may have slightly increased noise from the pool.”
 of 5 bubbles RobertS751, 12 Nov 2016 | Read review
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