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The Ritz-Carlton, Cancun

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#6 of 182 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,597 Reviews from our TripAdvisor Community

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Showing 2,293: English reviews
mVivace
Reviewed 4 December 2014

Very pretty ocean view, beautiful hotel, wonderful breakfast buffet (don't miss it). Many settings to swim at, including two large pools, ocean etc. Only shortcoming of our room, which was deluxe was that the balcony which was quite large had such a high wall to it that it was a bit hard to see over it. But most of the...

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1Thank mVivace
Sioux Falls, South Dakota
Reviewed 3 December 2014

We all felt extremely well-cared for by everyone, from maids to pool attendants to manager to chefs. The food was fabulous - we ate in a covered tent on the beach for our first meal; savored a Thanksgiving feast, enjoyed Mexican American food in the Grille for brunch, and were wowed by our last dinner in their first class dining...

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1Thank Sandy J
Reviewed 3 December 2014

We are staying at this hotel as I speak. The service is impeccable. The employees greet us as if we are their friends. Our every need is taken care of. Today we came in from the rain and they were waiting with towels for us to wrap in. Tonight we ate at the Club Grill. We had wonderful food. Everything...

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1Thank Tsggo
Pikesville, Maryland
Reviewed 3 December 2014

Firstly the good: Very good service overall. Felt like a top notch star hotel just based on service. Food was amazing even though the price was on the higher side. Nice breakfast buffet, only wish they had more vegetarian options. Coming to the bad: Very average decor inside the rooms. I've seen better interior quality in hotel rooms with half...

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2Thank worldexplorer83
Marco O, Manager at The Ritz-Carlton, Cancun, responded to this review

Thank you very much for your kind comments reflecting on the service provided by the ladies and gentlemen of our staff, and we are pleased that you enjoyed the quality of the food and beverage you tried during your visit. In regard to the décor in the guest rooms, the hotel is progressing through an update of our guest rooms...

floral park NY
Reviewed 2 December 2014

The food here was amazing. The breakfast buffet was all you could ask for and more. The grande marnier soufflet in the restaurant was the best I've ever had. Do the Dining with the Chef experience if you can, it was awesome. We were the only 4 people in the room with the chef and it was an amazing experience....

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1Thank rfd2112
Jacksonville, Florida
Reviewed 2 December 2014

Great hotel and fantastic staff. The best service i have ever received. The service is so much better outside the united states. The staff were very helpful. always with a smile. The breakfast is one of the best i have had. We traveled with a little baby and they made sure the crib was in our room, her milk was...

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1Thank jaxdoc123
Reviewed 1 December 2014

This place was spectacular.. I wish I could rate the service and food higher. Dinner at the Grill was excellent, rm 5004 had magnificent views.... We can't wait to go back. The service was fantastic, everyone was extremely helpful. The weather was perfect, all in all, a perfect getaway... I was hesitant to go to Mexico, but this place was...

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1Thank Cessnan789rp
Alexandria, Virginia
Reviewed 30 November 2014

My amazing boyfriend of 17 months suprised me with this Thanksgiving vacation. These are just a few of the reasons it was fantastic: 1. Still given free internet in room though he booked through Expedia (Platinum Marriott member, moi). 2. Incredibly delicious margaritas at affordable prices. 3. Oceanview room (attached picture) that afforded us great views of one of the...

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2Thank CoronaOldTown
Cuernavaca, Mexico
Reviewed 29 November 2014

It certainly is a couture place but didn't like to find a French decoration in my room, it is soooo not Caribbean or Cancun like. However, the pool area is impeccable and the drinks are heavenly. I have been here for cultural events, weddings and one stay. It is a great hotel, but not my favorite. Staff is friendly-fake, you...

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1Thank Mesja
Marco O, Manager at The Ritz-Carlton, Cancun, responded to this review

Thank you for taking the time to send such detailed feedback about your recent stay at our property. We are happy to hear that you enjoyed the pool and beach areas with flawless service and the quality of our cocktails. We also appreciate your feedback on the guestroom décor which we are currently updating in a different color scheme. I...

Reviewed 23 November 2014 via mobile

My wife and I have never been to Cancun and we decided to stay at the Ritz rather then an all inclusive. We did stay in the club level which has 5 different food presentations thru-out the day. Even your own top shelf bar at 5 pm. The guys down by the beach and pool are really cool and will...

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3Thank john03starks

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $389 - $1,336 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 Top resorts Hotel in Cancun
#6 Luxury Hotel in Cancun
#6 Spa Hotel in Cancun
#6 On the Beach Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just everything is ideal”
lwindrow, 20 Apr 2017 | Read review
“We had a junior suite for 3 and we loved it.”
DeniseLaw, 16 Apr 2017 | Read review
“All rooms are absolutely fabulous! Great views, and very spacious!”
OrlandoEnthusiast, 11 Apr 2017 | Read review
“Amazing ocean views”
wilrileyjr, 4 Apr 2017 | Read review
“Ground floor was quiet! Great soundproofing on the doors.”
MegG960, 4 Apr 2017 | Read review
5 of 5