We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Ritz-Carlton, Cancun

Show Prices
#6 of 182 Hotels in Cancun
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
Panoramas (2)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,599 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Ritz-Carlton, Cancun
See the most recent reviews
Showing 2,294: English reviews
Reviewed 23 November 2014 via mobile

My wife and I have never been to Cancun and we decided to stay at the Ritz rather then an all inclusive. We did stay in the club level which has 5 different food presentations thru-out the day. Even your own top shelf bar at 5 pm. The guys down by the beach and pool are really cool and will...

 Report
Helpful?
3Thank john03starks
Panama City, Panama
Reviewed 21 November 2014

We stayed at The Ritz Carlton for 5 days and there was not one flaw in the service!… at all the restaurants, the pool, the beach, the spa, the hallways!!! Even though the decor is between Renaissance and Art Deco, not what I would expect from a beach hotel, it was tastefully done. I highly recommend this hotel in Cancún.

 Report
Helpful?
5Thank ghoyos
Marco Island, Florida
Reviewed 20 November 2014

Great service, nice hotel if you like the old style but the smell of the sewer in your bathroom is not acceptable.....I can't return in this hotel if something don't change! Beach and pool service are great, also the same all the rest but the smell remain.....Please do something!

 Report
Helpful?
2Thank JackToll
Marco O, Hotel Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Jack, thank you your comment! We are happy to hear that you enjoyed the facilities and services of our hotel. The defect in the room you stayed in was fixed and we look forward to your return to our property. Warm regards, Marco Ortlam

Boston, Massachusetts
Reviewed 18 November 2014

After having a terrible experience at a hotel down the road (see my other reviews for the lowdown on that), my husband and I sought refuge in the one place we knew we could not go wrong: the Ritz Carlton. We understand that 5 star can be in the "eye of the beholder" when traveling to other countries, but the...

 Report
Helpful?
3Thank Erica J
Marco O, Hotel Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Erica, thank you for taking the time to write such a detailed and thorough review. Our culinary team does indeed take a lot of pride in what they do resulting in great food quality. The breakfast buffet at The Cafe Mexicano certainly is one of the highlights. Thanks again for sharing these comments; we look forward to your return...

Wadsworth, Ohio
Reviewed 18 November 2014

This is our fourth visit to the Ritz Carlton Cancun and the level of service never gets old. There are a lot of beautiful hotels in Cancun but it's the quality of service and food that sets this location apart from the others. We stayed in an updated room which is elegant with a beachy feel .My wife likes the...

 Report
Helpful?
2Thank Dan L
NYC
Reviewed 18 November 2014

I have reviewed this property several times since using TripAdvisor. I have had the pleasure of visiting the Ritz Carlton Cancun some 2 dozen times since it opened 18 years ago. If you read my reviews you will see that I had an unpleasant visit a couple of years ago. I wrote it because it was true and I feel...

 Report
Helpful?
2Thank vimatravel
London
Reviewed 18 November 2014

Loved everything about this place from the quick check in after a long flight to the view from our room to the breakfast buffet to all of the restaurants. Every member of staff was friendly, efficient and did everything they could to make our stay special. The food in the speciality restaurants and room service was without exception excellent and...

 Report
Helpful?
1Thank LondonHicks
Austin, United States
Reviewed 15 November 2014

my husband and I went to the Ritz Cancun to celebrate our 25th anniversary. What an amazing experience. We were greeted by a multitude of staff - walking us up to the concierge floor to check in...we were handed a cool towel, and a glass of champagne....service at its best. The beach is spectacular - they will bring you cool...

 Report
Helpful?
Thank Beth Q
Houston, Texas
Reviewed 14 November 2014

My wife and I join several friends in Cancun recently celebrating a birthday of one of our ladies. We were very impressed by the pictures on the website but we were really impressed with the real thing. The Ritz is a beautiful traditional luxury hotel sporting all the things a luxury hotel should have. But it really is the service...

 Report
Helpful?
4Thank DOUGLAS G
Oklahoma City
Reviewed 12 November 2014

This was a part business and part vacation trip. Our room was lovely and impecibly clean. As expected the service was outstanding. This ritz Carlton did not disappoint. The spa is small but the service was outstanding. I loved my stone massage. The small waiting room is a slice of heaven. From the robes to the warm scented neck wrap,...

 Report
Helpful?
Thank Elaine M

2,169 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1761)
Viewed
Hotel & Grounds (268)
Viewed
Pool/Beach Area (268)
Viewed
View from Room (113)
Viewed
Dining (141)
Viewed
Family/Play Areas (6)
Viewed
Room/Suite (220)
Viewed
Bathroom (24)
Viewed
Business Centre/Function Rooms (2)
Viewed
1:59
Videos (3)
Viewed
Other (716)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (377)
Viewed
Amenities (56)
Viewed
Beach (32)
Viewed
Ocean View King Room (117)
Viewed
Pool (31)
Viewed
Dining (68)
Viewed
The Hotel (73)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (31)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (5)
Viewed
Dining (1)
Viewed
Other (17)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
1.9 km away
The Westin Lagunamar Ocean Resort Villas & Spa
3.9 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 182 in Cancun
5,636 reviews
5.3 km away
Grand Fiesta Americana Coral Beach Cancun
Show Prices
Show Prices
Show Prices
0.7 km away
JW Marriott Cancun Resort & Spa
7.2 km away
NIZUC Resort and Spa
NIZUC Resort and Spa
#2 of 182 in Cancun
2,036 reviews
3.2 km away
Hyatt Zilara Cancun
Hyatt Zilara Cancun
#5 of 182 in Cancun
5,238 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $389 - $1,336 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Expedia, Marriott, Hotwire, TravelUp, HotelsClick, Cancelon, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 Luxury Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 Spa Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
Ask a question

See all questions (98)

Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just everything is ideal”
lwindrow, 20 Apr 2017 | Read review
“We had a junior suite for 3 and we loved it.”
DeniseLaw, 16 Apr 2017 | Read review
“All rooms are absolutely fabulous! Great views, and very spacious!”
OrlandoEnthusiast, 11 Apr 2017 | Read review
“Amazing ocean views”
wilrileyjr, 4 Apr 2017 | Read review
“Ground floor was quiet! Great soundproofing on the doors.”
MegG960, 4 Apr 2017 | Read review
5 of 5