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Hyatt Ziva Cancun

Boulevard Kukulcan KM 11.5 Hotel Zone, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (10572)
Pool & Beach (2284)
Room & Suite (1350)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Ziva Cancun
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#12 of 244 hotels in Cancun
Travellers' Choice
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Valet parking
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
Outdoor fireplace
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken


Full view
85Good for walkers
Grade: 85 out of 100
20Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
9,932Reviews1,419Q+A100Room tips
Traveller rating
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Popular mentions
heemali p wrote a review Yesterday
2 contributions
Great COVID protocols everywhere. Much respect and kindness from the entire team. Butlers were amazing. Qnything you need, just message them and they will respond right away. Make your reservations, and send you daily events. Resort is definitely worth the money.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2021
Sleep Quality
Moor2021 wrote a review Yesterday
Dallas, Texas1 contribution
wonderful restaurant choices, turquoise tower hot tubs in room perfect, rooms very clean..beach cabana perfect, zen spa great. Wonder shows, very close to great nightlife, wonder scenery , infinity pool excellent.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2021
Sleep Quality
John D wrote a review Yesterday
Norristown, Pennsylvania41 contributions1 helpful vote
My wife and I stayed at Hyatt Ziva from 1/10-1/17/21. We stayed in the Turquoise Tower on the 8th floor, room 816. Last year we came down about the same time frame. We went back because we enjoyed ourselves so much last year, we did not want to be disappointed at another location. The tower is the newest part of the resort and the only adults only accommodation. The rooms are nice, big, with huge bathrooms, great walk in showers, comfortable beds, a couch, mini bar and we had a stunning ocean view balcony with a hot tub. In this tower you get a “butler” which is more like two personal concierges.This trip we had Enif and Gustavo. They were so helpful all week. You can use “whats app” to message them questions or ask them to do stuff for you. It sounds more posh than it is, but they really are very helpful. I would message them to make dinner reservations or to send room service. A couple of times they drew baths for us since our room had a hot tub on the balcony, things like that. They truly went out of their way to make sure we were taken care of. They were always fast to respond, from 7AM to 11PM and even beyond when we had a small noise complaint that they quickly took care of. One of the best parts of this hotel is its location. It sits on a peninsula and you have two beaches on either side of the resort. One more private, and the other on the side with all of the resorts but at the end. You can get from the pool to the beach in seconds and the views are breathtaking all around. The beach is nice too, not all rocks. Everyone says that the Hyatt is best because of the beach which is significantly larger than most of not all in the hotel zone. My favorite part about this resort was the Spa. If you stay in the Turquoise tower you can access the spa amenities for free from 9am-1pm (last year 8am-2pm). The spa has nice locker rooms, pool, hot tub, cold pool, sauna, and a steam room. The steam room was under repair on my last visit but appeared to be almost fixed. When we walked in we were pleasantly greeted by either Fernando or Alfonso, they will ask you to sign in and offer you a locker with a robe if you want. They treat you to flavored waters, served by spa staff(Raul) while you sit poolside with a warm neck wrap on. It’s an amazing experience any time, it’s particularly nice when the weather isn’t great since the large pool is indoors but has a full wall of windows! We actually booked our 50/min couples sweedish (150pp, last year 100pp) massage through Cesar and Jose. If you want the best prices you must speak to one of these two, they will walk you through your best options. You can find them wearing fuchsia colored polos hanging around the resort. Our massages were amazing. Equally good as my last year's experience. Thank you to Azucena and Ariana for the great service. My wife and I could not stop talking about how much we enjoyed our experience. Next time we are going to book the longer one! Overall the food at this resort is good. The mexican food is the best, duh. You can eat lunch on the beach! We had Carlos as our server a few times, he crushed it. Our better dinner experiences were at the asain (Moongate) and french (La Bastille) restaurants. I’ll skip what we ordered since it will likely change but just like last year we ate at each of these places twice. The buffett is good, just a bit odd as they serve you now during covid times, which is way more sanitary but takes a little longer. It's also the only place you can go to breakfast in the resort. That has changed from last year, however with a lowered capacity it makes sense. The menus were smaller, but the food was better than I remembered. We also really enjoyed the coffee bar, which never disappoints with their drinks. My wife LOVES the fruit cart around the pool. The pool situation here is ideal! They have two huge pools, the main pool is so close to the beach you can bounce back and forth easily. They also have two hot tubs, on at each pool. One swim up bar which is the pool we hung out at the most. A whole crew of poolside servers take great care of you while you are hanging out. Oliver and Raul were the two who hooked me up the most! They were fast, on top of their games and would sometimes bring me another round without asking. The pool side crew led by Freddy, a man with more energy than I can imagine, keep the party going poolside with games and entertainment. There is an adults only pool above the lobby, but we have found this time of year it gets a little windy up there. One big change from last year was constant upsellings. Basically anyone we talked to would try to upsell us on what we were currently eating, or what we were going to eat in the future. Unlike other places i've been, once you said no thanks, they don't push. Again, it makes sense, when we were visiting the hotel it was at 60% capacity, assuming it was full. The cabanas at the pool and on the beach were in much better places than previous year, really trying to sell those as well. Still lots of seats if you didn't want to pay 90$ for the day. We did also book an excursion through Francico which is right in the hotel, across from the shops. We went to Tulumn and the Cenotes,It was $112 USD per person and we had a GREAT time. It was a full day, almost 12 hours. La petite Chef was something my Wife has been following on Instagram for a while. It's a fun family friendly experience with a four course meal with wine pairings. Check it out on the gram and if it looks fun do it! Extra charge of course.(150pp) We wound up paying extra for a private airport transfer. Last year it was free with our stay(booked via Expedia), this year you could still get it free but you would have to book six days directly through the hotel. It was worth it, find a guy with your name on it and you are good. One the way in they outsourced the service to a 3rd party which was a little disappointing. One the way back we were in the Hyatt Tahoe. I’m not sure how much taxis are but this service was 165$ If i could name drop every person i dealt with over the week i would. I did not have one bad interaction with the staff. Everyone legit seems like they like their jobs. I’ve been to other places where you feel like you are bothering the staff, not here. I recommend this resort and i can’t wait to go back next year. We would also like to commend the resort for doing everything they could to keep everything as clean and safe during COVID as they could. Never once did we see any member of staff without a properly fitting mask on. They had shoe sanitizing stations, all the surfaces were regularly cleaned, they encouraged social distancing, everyone got wipes and hand sanitizer in their room everyday, lots of pre-packaged and wrapped items and so much more behind the scenes that i’m sure that we didn’t even notice, just to keep us safe. Thank you.
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Date of stay: January 2021
Room Tip: no kids = Turquoise tower
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bsjet757 wrote a review Yesterday
Fort Myers, Florida19 contributions3 helpful votes
Stayed in the Turquoize tower, room had an amazing view of the beach with the hot tub on the balcony, completely worth the extra cost, made full use of the amazing personalized butler service. Hotel went above and beyond to keep things clean and safe. All of the food venues, bars and public areas were always very clean. The resort is spectacular, gorgeous views at every turn, beach, cliff, reef, wild life (dolphin lagoon), lighthouse point and the biggest pools I've ever seen at a resort. The service was perfect at all the restaurants and bars....never had to wait for anything.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2021
Sleep Quality
chiro70 wrote a review 18 Jan
Cedar Rapids, Iowa4 contributions3 helpful votes
This resort was so much better than the pics and description on line. The views from our room were amazing. The cleanliness and layout of the room was perfect. They brought in an extra cot for our son at no charge, which was fabulous and comfortable.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2021
Sleep Quality
1 Helpful vote
Response from Thelma Chagra, Atención al huésped/Recepción at Hyatt Ziva Cancun
Responded 2 days ago
Dear chiro70, Thank you for taking the time to share with us your 5-bubble review and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host to spend the best family leisure time; your first-hand experience really helps other travelers looking for the best family-fun and great getaway for everyone. We are delighted to know our endless facilities, privileged location and world class service, have exceeded your expectations in every aspect; we are definitely pioneers in the evolution of All-Inclusive concept, continuously providing extra special amenities and creating the most memorable moments where guests of all ages can delight in joy. On behalf of all Hyatt Ziva Cancun associates and myself, we genuinely hope to have the opportunity of welcome you and your baby boy back again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations,
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US$299 - US$722 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about Hyatt Ziva Cancun
Which popular attractions are close to Hyatt Ziva Cancun?
Nearby attractions include Palazzo Cancun (0.5 km).
What are some of the property amenities at Hyatt Ziva Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hyatt Ziva Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hyatt Ziva Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Ziva Cancun?
Conveniently located restaurants include La Joya, Restaurant Le Basilic, and Isla Contoy.
Are there opportunities to exercise at Hyatt Ziva Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Ziva Cancun have an airport shuttle?
Yes, Hyatt Ziva Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hyatt Ziva Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Ziva Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.8 km) and Scorpion’s Temple (3.4 km).
Does Hyatt Ziva Cancun have any great views?
Yes, guests often enjoy the harbour view available here.