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Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun 77500 Mexico
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Hotel direct offer!Book Direct for the Lowest Rates
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Free cancellation until 22/06/22
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Free cancellation until 23/06/22
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Free cancellation until 23/06/22
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (11546)
Pool & Beach (3054)
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Ziva Cancun
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#12 of 269 in Cancun
2022 Travellers' Choice Best of the Best
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Valet parking
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
Outdoor fireplace
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
Hotel links
Special Offer:Book Direct for the Lowest Rates


Full view
85Good for walkers
Grade: 85 out of 100
31Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
11644Reviews1534Q+A100Room tips
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Popular mentions
eg4075 wrote a review Yesterday
Detroit, Michigan1 contribution
It's a beautiful resort with great service, but the food is below average. I booked a 4 night stay with my wife and 2 young children (1 ocean front room-kids under 6) for $3000 (without airfare). For that price i think the food should be above average at least. The sushi was horrible, the buffet was bland and poor.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Sleep Quality
achanat1 wrote a review Jul 2021
New Hartford, New York7 contributions12 helpful votes
Hotel's Favourite
I stayed at the Hyatt Ziva in Cancun for 5 nights as a wedding guest. This trip and stay was outstanding from the moment I arrived in the shuttle. The staff is exceptional and willing to do whatever it takes to accomodate you. There was so much to do - from the pools, to the ocean, to the dolphin exhibit, you were never bored. I would stay here again if I return to Cancun.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
Sleep Quality
6 Helpful votes
TriniLili wrote a review 24 May
7 contributions11 helpful votes
This was a much needed girls trip with my Mom and daughters, and from beginning to end our stay was awesome. We were welcomed when we got out our taxi with, “Welcome Home!” Our room was clean and the beds were comfortable. We had an oceanfront room, and we enjoyed taking turns in the hammock. We enjoyed looking at the dolphins. The food was great, there was always something available to eat. Great ginger shots. Customer service was phenomenal. We were given great directions to get the ferry. Everyone was helpful, and treated you like they knew you for a long time. We rented a cabana which included a facial. Maya (Alexandro) did our facials. He was awesome. It was by far the best facial I’ve ever had. Our neighbors in the next cabana agreed. Eduardo provided our food and drinks at the cabana and he was also great and funny. The people who we enjoyed talking to, and who took great care of us at breakfast were Danny/Adriana at The Mercado. Everyone else who we didn’t get their names were also great. The shows at night were great. My favorite show was the 80’s show. Thank you to the entire staff at Hyatt Ziva Cancun. We’ll definitely be back.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Sleep Quality
crporciello wrote a review 24 May
Cambridge, United Kingdom9 contributions7 helpful votes
We came back after visiting for our Honeymoon and we loved it again! the staff is super friendly and helpful, and the facilities are kept like new which is impressive having visited 5 years ago. Plenty of food options, we tried them all and loved specially The Bastille, Lorenzo, Chevys and the bbq by te main pool. Breakfast at Mercado was really good. The new smoothies at Juana Margarita is a great healthy option to complement breakfast. Marie (turquoise tower) was our butler and she was amazing! Every little thing we asked she resolved very quickly. She also prepare many surprises for us in line with our anniversary celebration . Thanks again Marie. My wife enjoyed a workout session in the pool with Patricia and it was a lot of fun! Also Omar at the beach was very nice and provided great service. And Diego makes great drinks at Punta Vista pool. Thanks! On the not so positive side: diner experience can be better. at busy times it gets really messy and confusing and you may need to wait for some time, specially the Asian restaurant Moongate, where having booked dinner at 830 we actually got our table after 9:00. The food was really good after that. We also booked our transportation from and to the airport through the hotel with their partner (Discova) as it was the safer option in my opinion, and that was definitely the worst part of the experience: when we arrived we were supposed to meet somebody with our name who would take us to the car, but that wasn’t the case. After stumbling around for good 15 minutes while many people board you trying to sell you the taxi service. Thankfully a lady managed to help us and guide us towards the company representative who didn’t have our name on his board. When traveling from the hotel, the driver was late by 10 minutes… luckily we had plenty of time but not great and surely not a service that represent a Hyatt Ziva partner and all the great services and experience the hotel provides We onjoyed are already thinking to go back and we had a great time!
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Sleep Quality
Dereck wrote a review 24 May
9 contributions4 helpful votes
I would give negative stars if I could. We were mistreated and were told to leave the resort without any reasoning or compassion. We were cooperative and there was nothing we could do...they kicked us out without any valid explanation and without mercy. I read about others experiencing the same thing in recent reviews, so it's not just us. So after dinner one of our friends patted the waiter on the chest and apparently, that was cause for being kicked out. 🤷‍♂️ They overreacted and told us to leave without giving us a chance to tell our side of the story. It was like they were trying to find any way to kick us out even though we weren't doing anything wrong. DON'T STAY HERE. They'll find any way to steal your money and mistreat you. I expected more from a resort under the Hyatt name.
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Date of stay: May 2022
US$551 - US$866 (Based on Average Rates for a Standard Room)
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Dreams Cancun Resort & Spa
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Frequently Asked Questions about Hyatt Ziva Cancun
Which popular attractions are close to Hyatt Ziva Cancun?
Nearby attractions include Palazzo Cancun (0.4 km) and Maritini Mix (0.4 km).
What are some of the property amenities at Hyatt Ziva Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hyatt Ziva Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hyatt Ziva Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Ziva Cancun?
Conveniently located restaurants include Hacienda el Mortero Restaurant, El Timón de Cancún ZH, and La Joya.
Are there opportunities to exercise at Hyatt Ziva Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Ziva Cancun have airport transportation?
Yes, Hyatt Ziva Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hyatt Ziva Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Ziva Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.8 km) and Scorpion’s Temple (3.4 km).
Does Hyatt Ziva Cancun have any great views?
Yes, guests often enjoy the harbour view available here.