We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Hyatt Ziva Cancun

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Hyatt Ziva Cancun
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,342 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,942: English reviews
Chicago
Reviewed yesterday NEWvia mobile

I loved this place. I usually scour the internet before selecting a hotel because it's hard to decide where to spend your hard earned money. We spent 3 nights here and absolutely loved it. The rooms - very spacious, modern, and clean. The bathroom is gigantic. The TV channels are mostly in Spanish, FYI. This was not a big deal...

 Report
Helpful?
1Thank lesliebisme
Burlington, Canada
Reviewed yesterday NEWvia mobile

Just back from a week with my family including two daughters under 10 and some friends who also had a young daughter. We absolutely loved this resort from the moment we arrived. The service was excellent pretty much everywhere. You never feel overcrowded here and there's rarely lines for anything. Our Club suite was spacious and quiet. The bed was...

 Report
Helpful?
1Thank Chris B
New Jersey
Reviewed yesterday NEW

This was my 3rd visit to this fantastic property and in general I would highly recommend it. Having visited before, I am familiar with the resort and its offerings, the one thing I am perplexed about is the mention of welcome drinks/towels upon arrival. All 3 of my visits have been in the Club tower, and while I do see...

 Report
Helpful?
1Thank mauld
Worcestershire
Reviewed yesterday NEW

This Hotel is Magnificent we travel around a lot and this is one of the best hotels we have stayed at for the facilities ,quality of food throughout and top class beverages. The Hotel is surrounded by Blue Sea and our room Ocean View Sea Front Ziva King was excellent 4th or 5th Floor are Excellent we could open our...

 Report
Helpful?
Thank ljpworcs
Chicago, United States
Reviewed yesterday NEW

 Report
Helpful?
Thank misethl
Riverside, California
Reviewed 2 days ago NEWvia mobile

My girlfriend and I traveled to Cancún in December to break up our usual Cabo vacation destination. All I can say is WOW! The Hyatt Ziva is the place to stay! This is an all inclusive hotel and the food was amazing! There are numerous restaurants to choose from with many different cousines. We spent a majority of our day...

 Report
Helpful?
1Thank CliveBarker456
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Clive, Thank you for your preference and this excellent review. We are thrilled this stay has been such a positive experience for you and your girlfriend and that you enjoyed the service provided by our associates, highlighting Francisco, Leticia and Lydia. We will be delighted to welcome you back on your next visit to Cancun. Sincerely, with the Service...

Sydney, Australia
Reviewed 2 days ago NEW

Hyatt Ziva was absolutely amazing. My husband and I enjoyed every minute. How many resorts have a dolphin pool?? The resort has a great range of restaurants (we especially loved the French restaurant) and the staff were amazing. We were upgraded on arrival and recieved a room which overlooked the beach. Can't wait to come back!

 Report
Helpful?
Thank Deanne G
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Deanne, Thank you for these kind words regarding your recent stay in Hyatt Ziva Cancun. We are pleased to read that we exceeded your expectations, and that we will have the chance to welcome you back for another great vacation. Sincerely, with the Service from the Heart, Alexandre de Brouwer General Manager

Houston, United States
Reviewed 2 days ago NEW

We stayed at the resort for 3 nights. The location of this hotel is just beyond comparison, right at the banks of the ocean surrounded by it on 3 sides. We could see ocean and beach from our balcony and through our window in the room. Yes, our room at a window as well! The staff was very courteous and...

 Report
Helpful?
Thank gauravt201
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear gauravt201, Thank you for choosing us as your host. It fills us with joy to know that you had a great vacation overall, enjoying the privileged location and service provided to you. Your suggestions are very valuable to us, and have been shared with our F&B Director and Executive Chef for their review. We hope to have a pleasure...

NYC
Reviewed 2 days ago NEWvia mobile

This was our second stay at the resort this year. The first twenty minutes of our stay the staff remembered us and treated us like family! It was so nice of them and amazing to see they knew exactly who we were! Some of the staff made such an impression on us. Rubelsi was so attentive to us and an...

 Report
Helpful?
Thank Amy A
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Amy, It is a true pleasure to learn that we were able to exceed your expectations during your recent stay with us. Thank you for your kind words regarding our associates and the exceptional service they provided you with. Your comment will allow me to thank Rubelsi, Esperanza, Dickman, Omar and Juan Carlos personally for their dedication. We will...

Austin
Reviewed 2 days ago NEW

 Report
Helpful?
Thank rbita
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

2,993 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2538)
Viewed
View from Room (138)
Viewed
Bathroom (20)
Viewed
Room/Suite (138)
Viewed
Pool/Beach Area (413)
Viewed
Dining (256)
Viewed
Hotel & Grounds (305)
Viewed
Business Centre/Function Rooms (5)
Viewed
Family/Play Areas (32)
Viewed
2:38
Videos (9)
Viewed
Other (1222)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (445)
Viewed
Adult Pool (12)
Viewed
Amenities (54)
Viewed
Beach (23)
Viewed
King Room (38)
Viewed
Oceanfront Corner Suite (66)
Viewed
Pool (31)
Viewed
Dining (108)
Viewed
Second Pool (23)
Viewed
Swim-Up Oceanfront Master Room (42)
Viewed
The Hotel (48)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Room/Suite (1)
Viewed
Family/Play Areas (1)
Viewed
Dining (1)
Viewed
Other (7)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
2.4 km away
Hyatt Zilara Cancun
Hyatt Zilara Cancun
#5 of 181 in Cancun
4,515 reviews
3.9 km away
Live Aqua Beach Resort Cancun
1.6 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,329 reviews
Show Prices
Show Prices
Show Prices
0.3 km away
Grand Fiesta Americana Coral Beach Cancun
6.2 km away
JW Marriott Cancun Resort & Spa
5.9 km away
Secrets The Vine Cancun
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $523 - $1,357 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hotels.com, Hyatt Hotels Corporation, Odigeo and Priceline so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 Spa Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Luxury Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hyatt Ziva Cancun staff and other travellers.
470 questions
Ask a question

See all questions (470)

Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view”
 of 5 bubbles mauld, 8 Dec 2016 | Read review
“Oceanview is terrific. they do have an 'adult only' building and pool.”
 of 5 bubbles weddingmoons, 7 Dec 2016 | Read review
“Make sure the room is not a "connecting room".”
 of 5 bubbles annaz909, 7 Dec 2016 | Read review
“Go with oceanfront! I loved it!”
  • The moon was too high to be included in the picture, but you see the reflection on the ocean
 of 5 bubbles ericnQ8550HH, 6 Dec 2016 | Read review
“2309 overlooked the dolphins and main hotel area/pool - yes it was oceanview”
 of 5 bubbles Aussiebride, 6 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay