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Hyatt Ziva Cancun

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Traveller (12878)
Pool & Beach (3097)
Videos (1)
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About

#11 of 44 all-inclusives in Cancun
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Aerobics
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Outdoor fireplace
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Modern
Romantic
Languages Spoken
Spanish
Hotel links
Special Price:Find Your Moment - Save up to 20% OFF
13,274Reviews1,617Q+A100Room tips
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laurenA484TQ wrote a review Yesterday
1 contribution
I was recommended this place to celebrate my birthday & out of all the places I looked into im very glad I chose here! The hotel itself is beautiful and very clean, especially for how large it is. The staff was amazing & always went out of their way to make our stay perfect. Only thing we were a bit disappointed by was the food quality but that’s kind of to be expected for an all inclusive.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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TiCoro wrote a review Oct 2023
Houston, Texas8 contributions17 helpful votes
Hotel's Favourite
Hyatt Ziva DELIVERED for our family vacation! 3 adults and 5 kids (infant, 4, 6, 9, 12) with a lot of travel experience, including AIs. We will *definitely* be coming back next year and that's unusual for us to say about a property. I'm not touching on everything but here's what stood out. Highlights: -Transportation: we treated the kids to their first limo ride with Cancun Limo. Super easy to book, communicate with before and upon arrival and zero wait time. Champagne and soft drinks were great. We probably won't do this again since I get nauseous if I'm not in a front seat looking forward but it was a fun treat for the kids. -Moongate for dinner, so good that we ate there twice and Omar was our favorite waiter of the property! -Mexican Fiesta night at the buffet followed by the Mexican show on Thursday was delicious and cute! -Lorenzo's pizza -Room: we got a steal of a deal for upgrading to the presidential suite. AMAZING!! The view, the space, the bar stocked with top tier alcohol, Fiji water (I'm a water snob so this was icing on the cake for me).. We had 2 connecting resort view rooms that I paid for using Chase points converted to Hyatt points and were offered several upgrade options at check-in and we just couldn't pass up the presidential suite for the last 5 days of our stay (2 nights in the resort view rooms). SO happy we were able to experience this room. By far the nicest hotel room we've stayed in! -Butlers: Cesar and Manolo were unbelievable! Such great service, made us feel like we were the only ones that mattered, didn't get annoyed with our million questions or requests. Can't speak highly enough about these gentlemen! We've had butlers before at other properties and never felt like it was worth the upgrade for it but not anymore! We felt so taken care of and are more SPOILED! -Club Tower amenities- my kids loved the food bar and it was really convenient; if you want a break from the hustle and bustle of the main pool, the club pool is quiet (but not TOO quiet that families couldn't enjoy and be themselves), pool and ping pong that the 12 year old loved -KIDS CLUB stole the show for my 4, 6, 9 year old kids!! 🙌🙌🙌🙌 They didn't want to miss ANY time there. Open 9-12 and 1-5 and felt very safe. The favorite activity was Go-Karts on Thursday and all the water park time with friends! We didn't make it to many shows besides the first night (kids show) because the kids were EXHAUSTED and would fall asleep on the couch watching TV by 7:30pm every night. They had SO.MUCH.FUN! -Surf and Turf dinner on the beach: really great food, drinks and service! Entertainment at the dinner was mehhh but we didn't really care about that. We'll bring the 12 year old with us to this next time for sure. -Pickle ball at the main pool area was fun -So underrated is the coffee shop and fresh churros for breakfast! Mine and my 12 year old's fave and the quality of drinks and staff were always great! -Staff were constantly smiling at us, saying hello, welcome, good morning, etc. We definitely felt like they were happy to see us -Beach: easily the best beach we've been to in Cancun!!! The private beach side was calm and beautiful. Perfect for our family. cabanas #1-4 AMAZING views and NO rocks of any kind to deal with; great service but it seemed like the service was just as good if you didn't have a cabana; snorkeling on the beach was so fun! My husband and 12 year old spent hours doing this -Drinks: both alcoholic and non-alcoholic beverages were great. Definitely ask for an extra shot if you like your drinks on the stronger side because they did feel light on alcohol. That was perfect for us though because I don't like super strong drinks. My husband just ordered shots on the side. Also specify what brand of alcohol you want if you want more premium liquor. Kids loved the classic Virgin Piña Coladas and I loved the passion fruit margarita or just plain passion fruit juice. -Just another excellent staff example (trigger warning if you have a sensitive stomach): my 4 year old had a poo-plosion, didn't alert anyone and tried to clean it up himself 😱 (while grandma was babysitting so we could do surf and turf date night). The housekeeping staff came up to our room at 8pm at night and completely cleaned and sanitized everything without giving it a second thought. We were so terrified and embarrassed but they acted like it was no big deal at all and were happy to help. Sharing so no one suffers in silence in case something unexpected and gross happens on your trip. -Great gym and exercise class options! -Tips were never asked for or expected but always appreciated. I feel like if you're coming from the US you may have tip fatigue (I know we do anyways). It was refreshing to be able to tip because the service was truly above and beyond and no one asked for it or tried to make you feel guilty if you didn't leave a tip. You get good service regardless. Bummers (not enough to prevent us from coming back at all though, just some observations): -No teepee night this week and no one could tell us why. Hopefully that's not a permanent change. 😪 -Kids Club closed from 12-1 but lunch buffet didn't open until 1 so we were a little limited to lunch options (burgers and hot dogs from the grill or Chevy's got old for the kids and chicken fingers weren't their fave; we also did Italian a couple days but they wished for the buffet and that would'vebeen super convenient) -Was told I couldn't reserve cabanas until 30 days prior to the trip but when I emailed first thing that day I was told our preferred cabana was already reserved for the entire week. 🤔 We ended up with cabana #3 at the main pool and it was horrible. Full day sun (they ended hanging additional curtains for us but that meant we were completely boxed in by curtains and couldn't see the pool 😂. We were thankfully able to switch cabanas back to the beach and quieter pool but basically wasted a whole day. If you covet shade, do not get this cabana! Also if you burn easily like myself, know that you may have to drape towels on top or the side to get true sun protection (wasn't a big deal to do so at all but just mentioning as an fyi for any fellow gingers or families with babies). It's also a bummer that if you want to cancel, you have to cancel 5 days in advance. We ended up not using the cabana our second to last day because of other activities and being "sunned out" so I wish there was a 24-48 hour cancelation policy instead of 5 days. Lesson learned. -Not a lot to do for older kids. Kids club is geared towards younger kids (again- perfect for my 4-9 crew and I think I may get another year or two out if it for my 9 year old since he's not as tech oriented as my oldest) but the 12 year old would've hated it. Teen club is open 1-9. VR wasn't working in the teen club, which is what he was looking forward to and there were never any other teens there that we saw in there. It may also have been that there just weren't many teens at the property when we were there too. You must also be at least 16 to do any exercise classes or workout even if you're accompanied by an adult so he couldn't even go to the gym with us. He also couldn't do the paddle board at all and needed an adult to kayak with him. He was fine chilling with us but I do think he was a little bored at times. He did really enjoy snorkeling, playing pickle ball, the food, playing ping pong and pool though!
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
11 Helpful votes
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Response from Pablo Cogolludo, General Manager at Hyatt Ziva Cancun
Responded 16 Oct 2023
Dear TiCoro, Thank you for sharing your detailed feedback on your recent family vacation at Hyatt Ziva! We appreciate your thorough review and are delighted to hear about the positive experiences you had during your stay. Your comments and insights are valuable to us, and we will take note of the areas for improvement. We look forward to welcoming you and your family back next year for another wonderful stay. If you have any further comments or suggestions, please feel free to share them with me at pablo.cogolludo@hyatt.com Thank you for choosing Hyatt Ziva for your family's vacation! Warm regards Pablo Pablo Cogolludo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mattm20172024 wrote a review Yesterday
1 contribution
This has been the best experience yet in Mexico! Great service and the food was amazing! They even found my ring
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alex P wrote a review Yesterday
3 contributions
Amazing place! Such a beautiful resort with fantastic things to do for the whole family. Bianka Giancarlo performed one afternoon and it was such a fun time. The food was so good (our favorite was a toss up between the steakhouse and the roasted pork).
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Aaron L wrote a review Yesterday
2 contributions
It is a good experience in Hyatt Ziva Cancun. My son got an emergency and the doctor came and give him the good and correct treatment.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Daisy09092023 wrote a review Yesterday
1 contribution
Hyatt ziva is a place that cure my soul and brings up my energy overall. A place makes me reflect on enjoying the good things life brings. Hyatt ziva song/ dance lights up my energy spirits and the shows are way better than the ones I paid to watch in Vegas. Everyday my favourite activities are the water aerobic classes and the night shows. We did candle classes and foam pool party too (endless activities they have ). Anna and David , our butlers are the best. The decorated our room nicely with the Disney theme ( I guess they saw we wearing the Disney t shirt so that guess it right we like Disney ). They are very attentive, and always response to our WhatsApp messages super quick.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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David Holzworth wrote a review 19 Apr
4 contributions
We absolutely love Hyatt Ziva Cancún. We’ve been 4 times now and will be going back. The staff, accommodations, and food are highlights to an amazing property. Don’t think twice and just book your trip. You won’t regret it.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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krissylombardo wrote a review 19 Apr
1 contribution
There is not one thing I could say badly about my stay. The staff was terrific. Any time I needed something, I received it within minutes. Very accommodating and friendly.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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luisabtorres wrote a review 19 Apr
New Fairfield, Connecticut1 contribution
We love Hyatt Cancun. Its a little pricey but its worh it. If you are a little hesitant don’t go ahead and book it!! Such a gem!! I am a Marriott lifetime titanium elite member and I am glad I stayed here in Hyatt Ziva Cancun. I woulf definitely would stay again.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Stacy L wrote a review 19 Apr
2 contributions
My family, including two teenagers, were very pleased with the Hyatt Ziva. We were pleasantly surprised that the nightly enertainment was very interesting and that the food options were plentiful. We were never hungry or thirsty, that's for sure! The serving staff was courteous and quick with our orders. We were more than happy to tip them well!
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
S$895 - S$1,171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams cancun resort & spa, dreams hotel cancun, dreams cancun hotel, camino real cancun, dreams cancun mexico, cancun dream resort, dreams resort spa cancun, cancun dreams hotel, dreams resort cancun mexico
FORMERLY KNOWN AS
Dreams Cancun Resort & Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
547
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HYATT ZIVA CANCUN: UPDATED 2024 Resort Reviews, Price Comparison and 13,553 Photos (Mexico) - Tripadvisor

Frequently Asked Questions about Hyatt Ziva Cancun
Which popular attractions are close to Hyatt Ziva Cancun?
Nearby attractions include Palazzo Cancun (0.4 km), Das Kasino Show Cancún (0.02 km), and Maritini Mix (0.4 km).
What are some of the property amenities at Hyatt Ziva Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hyatt Ziva Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hyatt Ziva Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Ziva Cancun?
Conveniently located restaurants include Carnivore Steak House, El Timón De Cancún | Zona Hotelera, and Restaurant Le Basilic.
Are there opportunities to exercise at Hyatt Ziva Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Ziva Cancun have airport transportation?
Yes, Hyatt Ziva Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hyatt Ziva Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Ziva Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.8 km) and Scorpion’s Temple (3.4 km).
Does Hyatt Ziva Cancun have any great views?
Yes, guests often enjoy the harbour view available here.