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Hyatt Ziva Cancun

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Hyatt Ziva Cancun
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2,926 Reviews from our TripAdvisor Community

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Showing 2,417: English reviews
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London, Ontario
Reviewed yesterday NEW

Hotel was very nice and location was excellent . Service was very good except butler wasn't good. She didn't come to see us. We went to her twice but not satisfied answers or guidance for hotel services and amanities. Other thing hard time for vegetarian options. Very few options,specially Buffett lunch and dinner.

Review collected in partnership with Hyatt Hotels
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1Thank Kalpenkumar V
Duluth, Georgia
Reviewed yesterday NEW

The check-in agent did not recognized me as Diamond member, instead he said my current status is Platinum. I had to double check with Hyatt to confirm my Diamond status. Plus, my pre-requested early check-in wasn't done, arrived at check-in desk at 12:50pm and got the room key at 3:35pm. The check-in agent said he will try his best to...

Review collected in partnership with Hyatt Hotels
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Thank Yong K
Toronto, Canada
Reviewed yesterday NEW

Food not the greatest. Stick to Moonlight Asian and Buffet and you should be fine. Family oriented. Dolphin experience was great freindly staff. Bay Area beach calm pools warm sea water crystal clear.

Review collected in partnership with Hyatt Hotels
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1Thank 750nicolask
Reviewed 2 days ago NEWvia mobile

My family of three, including my seven year-old son, just returned from a five night club level stay. Pros: - Beautiful grounds - Calm and swimmable beach - Genuine service, Edwin at El Mercado was excellent and reliable for breakfast Cons: - Housekeeping, not present! Very unreliable - Meals - inconsistent, nothing outstanding- maybe breakfast? - Strong odor in the...

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Helpful?
1Thank Chill0814
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Chill0814, Thank you for writing this review about your stay at Hyatt Ziva. It is an honor knowing that you enjoyed the beach and service. Every feedback from our clients is essential as it helps us to improve our All-Inclusive experience for future guests. I want to offer you my apology for not exceeding your expectations with the food...

Reviewed 2 days ago NEW

Got a 2-for-1 massage deal and Elizabeth rocked my world. From all the reviews, you know that this property is awesome. But if you want an amazing spa experience, book with Elizabeth. Also, thanks to the front desk Manager for stepping up to make the birthday experience for my travel companion an outstanding one!

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2Thank Megan B
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Megan B, Thank you for these wonderful comments regarding your recent stay at our resort. We are grateful that you experienced the true Service from the Heart, and that you enjoyed it. It will be my pleasure to congratulate Elizabeth on her job well done. Thank you for your preference, we will be looking forward to your next visit....

new jersey
Reviewed 2 days ago NEW

Just returned from a great week at the Hyatt Ziva after booking a last minute trip that ended during a busy Presidents Weekend and you would never have known they were at full capacity. We stayed in the Turquoise Tower - large, nicely appointed rooms with great views of the ocean, big balconies w/ a jacuzzi on the balcony and...

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4Thank familytraveler044
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear familytraveler044, Thank you for this magnificent feedback, we sincerely enjoyed reading it. It is delighting to learn that you had an exceptional stay, enjoying all that Hyatt Ziva Cancun has to offer. We are glad that you liked your accommodation, food, facilities and restaurants, and most of all, exceptional service provided by our dedicated associates like Carlos and Astroleta....

Reviewed 2 days ago NEW

We had an amazing romantic vacation with my spouse in this hotel. The hotel itself is new (2015 or 2014?) so we really appreciated the updated decor, architecture and details, everywhere in the property. We were debating between going here or to Le Blanc. We finally chose HZiva and I was really, really happy with our choice. When we go...

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6Thank Ivanina P
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Ivanina P, Thank you for staying with us here at Hyatt Ziva Cancun, as well as taking the time to share this detailed review with us. We are thrilled to learn that your stay with us was great experience, and that you managed to relax by taking long walks on the beautiful beaches of Cancun. We are much obliged...

Saint Louis, Missouri
Reviewed 2 days ago NEW

This was my first trip to Cancun. We were there for for 5 nights and I can say it was fantastic. Facilities were great and my room had an incredible front view to the ocean The spa were excellent too. People at Dips&Sips bar at the pool were incredible, very professional, polite and having a lot of fun at the...

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2Thank Fernando M
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Fernando M, Thank you for choosing us as your host for recent stay. It is very reassuring to receive your comments in which you are appraising the facilities, your accommodation, views, bars and food quality and variety. Thank you for mentioning Raul and his service. We are grateful for your recommendations, It would be a pleasure to host you...

Jersey
Reviewed 2 days ago NEW

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2Thank miguelfernandezd
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Reviewed 2 days ago NEW

The Hyatt Ziva hotel property is pretty amazing. We have traveled a lot but never stayed in a hotel with its own dolphin pool and microbrewery facility. While there are 600 rooms the property is so expansive that one does not feel crowded. There are so many pools and two sides to the beach, plus activities going on all day...

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3Thank Hayden A
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Hayden A, Thank you for choosing us as your host and for taking the time to write your feedback. We are happy to hear that you had a nice stay and that you liked the service you were provided with, as well as the pools, entertainment and beaches. We look forward to your next vacation, it would be an...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $482 - $1,145 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hyatt Hotels Corporation, BookIt.com and Travelocity so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 Spa Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 Luxury Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Ziva Cancun staff and other travellers.
583 questions
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Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet floors”
 of 5 bubbles fernandomY6455VV, 20 Feb 2017 | Read review
“Top floor has the best views of beach!”
 of 5 bubbles ervino972, 19 Feb 2017 | Read review
“Go for the Turquoize Tower if your budget allows. The rooms are really awesome.”
 of 5 bubbles BernieH733, 18 Feb 2017 | Read review
“Ocean view”
 of 5 bubbles J5527GHjohns, 18 Feb 2017 | Read review
“We enjoyed the Club Corner Suite!”
 of 5 bubbles TexasSunshine, 16 Feb 2017 | Read review
5 of 5