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Hyatt Ziva Cancun

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Hyatt Ziva Cancun
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3,383 Reviews from our TripAdvisor Community

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Showing 2,800: English reviews
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Boston, Massachusetts
Reviewed today NEW

The Hyatt Ziva was a great experience - the staff were friendly and very kind; the pools, bars and beach were beautiful and fun. We would absolutely go again. Astor Gyra who lead morning yoga by the ocean and aqua cycling was wonderful. The water Zumba was fun and got you energized. Lots of food options and the Friday night...

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Thank Sonali D
Blossvale, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

This was our 2nd time staying at a Hyatt Ziva (Puerto Vallarta last year), and again it was wonderful! The grounds are beautiful and the weather was amazing. We stayed at the Turquoize tower, which is an adults only section. A couple plus' to that was a rooftop infinity pool with an amazing view and an adults only bar. The...

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5Thank Carrie D
About Hotel's Favourite Review
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Carrie D, Thank you for staying with us here at Hyatt Ziva Cancun, as well as taking the time to share this review with us. We are thrilled to learn that your stay with us was great experience, and that you liked our drinks, food, entertainment and Turquoize Adult Only Experience. Also, I am happy to read that you...

Chicago, Illinois
Reviewed today NEW

Great experience, staff was awesome, food was really good, very tranquil. The private cabanas are worth the money and our servers Jorge and Santiago were amazing!! We spent the entire trip at the resort and were very relaxed.

Review collected in partnership with Hyatt Hotels
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Thank flydr
Mexico City, Mexico
Reviewed yesterday NEW

My wife, my two babies and I arrived last Monday at noon and were attended by Mr. Guillermo in a spectacular way in the Tower Club lobby, the first night we were in a very small room but for the remaining 4 nights we paid for upgrade to a corner room. On Wednesday at 9 am we left our belongings...

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7Thank ROGALA1
Frederick, Maryland
Reviewed yesterday NEW

The title say it all really. The hotel is great, and the staff fantastic, attentive and very accommodating. My only quibble was that the food was merely OK in the majority of the restaurants. Don't get me wrong, there was nothing wrong with the food but it was less than memorable and we didn't have a strong desire to visit...

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1Thank SimonH29
Reviewed yesterday NEWvia mobile

Stayed for a week in the adults only turquoize tower , right from the minute we checked in we were treated like royalty . We had an amazing view of the ocean from the balcony which also included a jacuzzi . Would highly recommend this resort to anybody , the staff are amongst the very best I've ever experienced while...

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Thank Joe M
Brooklyn, New York
Reviewed yesterday NEW

All of the positive reviews are spot on! One thing I have not seen mentioned is the Friday night Mexican buffet. What a feast! Indoors and out at the Mercado, along with merchants selling souvenirs, and games for the kids. This is accompanied by the nightly show that is Mexican themed with cowboys on horses! We really enjoyed our stay...

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Thank Chris722014
Middlesex, New Jersey
Reviewed 2 days ago NEW

Good time. Had problems with the room service. But other then that had a great time. Would do it again next year. Would recommend to other with kids. Lots of activity for kids. Recommend checking out the kids zone.

Review collected in partnership with Hyatt Hotels
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Thank pratp2017
Boston, Massachusetts
Reviewed 3 days ago NEW

Stayed at the Hyatta Ziva Cancun for the second time in a year and it's hard to believe It was better than the first time . Paris Aguilar and the congierge team from Turquise truly went out of their way to ensure they made this stay memorable. The best staff, food , and hotel in Cancun.The amenities and grounds are...

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3Thank Lapaoc
Harrisburg, Pennsylvania
Reviewed 3 days ago NEW

The Hyatt Ziva was Amazing. We stayed in the Club Tower with a Ocean Front Room. Would recommend a higher level floor to get the best view. We stayed with our 2 girls (9 and 12) for 6 days and the service was amazing. Very friendly staff. The food and entertainment were exceptional. We arranged a driver from the hotel...

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3Thank BandBofPA

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $484 - $1,132 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
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Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 Spa Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Top resorts Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Ziva Cancun staff and other travellers.
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Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean Club view rooms were great”
sonalid2014, 24 Apr 2017 | Read review
“Rooms are rater small.”
ROGALA1, 23 Apr 2017 | Read review
“Higher floors on the dolphin side are recommended.”
Chris722014, 23 Apr 2017 | Read review
“Higher level floors for a better view!”
BandBofPA, 21 Apr 2017 | Read review
“We chose a corner suite that was in the turquoise tower, great views, can't say enough.”
MickeyB22, 20 Apr 2017 | Read review
5 of 5