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The Westin Resort & Spa Cancun

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The Westin Resort & Spa Cancun
The Westin Resort & Spa Cancun
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2,925 Reviews from our TripAdvisor Community

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Showing 2,415: English reviews
seattle
Reviewed yesterday NEW

We loved staying here. The staff was excellent. Very welcoming and friendly. Check in was smooth. Our room was spacious. Very clean. The bed was great! Nice TV. Several English speaking channels. It is great that they accept small dogs. We have a small poodle. Nice bathrooms with tub and shower. The beach there is awesome. Nice pool area. plenty...

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Helpful?
Thank frankiekSeattle
Coeur d'Alene, Idaho
Reviewed 2 days ago NEW

I was a little hesitant to stay here after reading reviews on Tripadvisor. I have stayed at a lot of SPG hotels, many in Asia where everything is new and well taken care of, so some of the comments were a bit worrisome. As it turns out, this was one of my favorite stays! It is true the hotel is...

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Helpful?
Thank JoseVargas100
Myrtle Beach, South Carolina
Reviewed 2 days ago NEW

We stayed here twice recently, once for four nights before we departed for Belize, and then another night on our way back to the Cancun Airport from Belize City. Our rooms were spacious and clean. The food was very good at the Sunset Grill Restaurant, and the breakfast buffet was good, although a little pricey at $20 US per person....

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Helpful?
Thank gaminwoman
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear gaminwoman, Thank you very much for taking the time to share your experience with us. We're happy to hear that you had a great time in our resort and enjoyed your guest room, the delicious culinary offer of our restaurants, the relaxing treatments of our Heavenly Spa and the attentive service of our people. Thanks for your kind comments...

St Louis, MO
Reviewed 3 days ago NEWvia mobile

Beautiful hotel with blue pools in front of turquoise Caribbean waters. Lovely attendants that bring you yummy drinks and food. You can swim up to the bar to eat and drink. Dining at the hotel goes from better to best with a wide range of choices. Rooms are lovely with the oceanfront views. Staff are considerate, charming and really helpful....

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Helpful?
Thank Macomo
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Macomo, Thanks for taking the time to share your comments with us. We're glad to hear that you had a wonderful getaway with us and enjoyed the beautiful nature of the Caribbean, facilities of the hotel, attentive service of our associates, and culinary offer of our restaurants and homemade ice creams. We truly appreciate your kind comments and we...

Reviewed 5 days ago NEWvia mobile

My husband I went to Mexico for our 4 year anniversary, what a beautiful property and excellent staff. At first it started of a bit rocky as the room was not ready by 4pm we waited about an hour and half for a room to be ready as after a while we spoke to the manager and the young lady...

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Helpful?
Thank Gema H
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Gema H, Thank you very much for choosing us to celebrate your wedding anniversary. We're happy to hear that you had a romantic getaway in our resort and enjoyed the relaxing treatments of our Heavenly Spa, the delicious food of our restaurants, and of course, the attentive service of our associates. Thanks for your understanding with the delay of...

Oregon
Reviewed 5 days ago NEWvia mobile

Great ocean view and beach for swimming, well kept grounds, clean rooms and very friendly staff. We got great deals on excursions by booking with the resort. We stayed for two weeks and look forward to coming back next year.

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Helpful?
Thank linnem3
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear linnem3, Thank you very much for taking the time to share your experiences. We're glad to hear that you had a renewal time in our resort and enjoyed the friendly service of our people, beautiful beach and facilities. We will be waiting for your next visit. Best regards, Zasha Pérez Gallardo SM Manager

Reviewed 5 days ago NEWvia mobile

We stayed for 2 weeks and had a fantastic time! Beautiful views of the pool and beach💜😎wonderful kind people on staff ...awesome spa and if you want an amazing healing massage ask for Rafaela. I will definitely be coming back! Leonel and David were the best happiest waiters ever! They treated us so great!

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Helpful?
Thank Heather L
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Heather L, Thank you very much for taking the time to share your experiences with us. We're glad to hear that you had a wonderful stay and enjoyed the renewal treatments of our Heavenly Spa, and the attentive service of our people. Thanks for your kind comments about Rafaella, Leonel and David! We all work with passion to give...

Reviewed 5 days ago NEWvia mobile

This resort was comfortable and had a great beach! The massage I had out in the tiki hut was fabulous - thank you, Rosy!! It was easy to get around off the resort also. We enjoyed going into Cancun to Market 28 on the bus and eating out at some of the great places on the boulevard.

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Helpful?
Thank Dianne B
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Dianne B, Thank you very much for taking the time to share your experiences. We're happy to hear that you had a great time in our resort and enjoyed the beautiful beach and the relaxing treatments of The Heavenly Spa. Hope to have you back soon. Warm regards, Zasha Pérez Gallardo SM Manager

Maryland
Reviewed 6 days ago NEWvia mobile

I stayed at this hotel for only one night pre flight but I will definitely choose another hotel next time I visit Cancun . Rooms looks old even the shower door didn't close well and all the water went out when taking a shower also the door looks like it needs more cleaning. Reception personnel was nice but that's not...

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Helpful?
Thank ivytorre2004
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear ivytorre2004, Thanks for sharing your feedback. We regret to hear that your stay with us didn't meet your expectations, as well, we would like to inform you that we're already working in a renovation to offer a better product to our guests. Best regards, Zasha Pérez Gallardo SM Manager

Jamestown, New York
Reviewed 6 days ago NEW

Since I'm a Platinum member, we got got a great room in the Sun Club. This includes a complimentary breakfast and evening hor's douvres. Breakfast was good , but no one ever mentioned that you could get made to order meals! Please ask! The evening selections and the hotel meals were substandard. Whatever you do, don't get an all inclusive...

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Helpful?
Thank 112traveler47
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear 112traveler47, Thanks for sharing your experience. We appreciate your comments and hope that your stay was to your liking. Best regards, Zasha Pérez Gallardo SM Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $189 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#37 Luxury Hotel in Cancun
#43 Spa Hotel in Cancun
#46 Top resorts Hotel in Cancun
#51 On the Beach Hotel in Cancun
#52 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort & Spa Cancun staff and other travellers.
277 questions
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1 month ago

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Questions? Get answers from The Westin Resort & Spa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is either a lagoon or ocean view. Most rooms do not have a balcony.”
 of 5 bubbles frankiekSeattle, 18 Feb 2017 | Read review
“ocean view”
 of 5 bubbles NGraeff9942, 12 Feb 2017 | Read review
“We had an ocean view room, which was nice”
 of 5 bubbles hollieh490, 8 Feb 2017 | Read review
“Ocean side has beautiful views. First floor has arched tall ceilings.”
  • Looking out towards outside door.
 of 5 bubbles ossiemoore, 4 Feb 2017 | Read review
“choose the beach side for a little extra money”
 of 5 bubbles COPOLO63, 29 Jan 2017 | Read review
5 of 5