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The Westin Resort & Spa Cancun

ElvolineUS$103*
View Deal
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$125*
US$103*
Great Deal
US$125*
US$125*
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The Westin Resort & Spa Cancun
The Westin Resort & Spa Cancun
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3,049 Reviews from our TripAdvisor Community

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Showing 2,513: English reviews
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Missoula, United States
Reviewed yesterday NEWvia mobile

The service from David out on the beach by the oceans shore was EXCEPTIONAL! David was SO attentive and remembered our names. We were so pleased with the ENTIRE staff. From room service, housekeeping and wait staff in the restaurant...all was BEYOND our expectations! We even had a taxi cone for us at 0430 within minutes for a ride to...

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Helpful?
1Thank Tracy B
Reviewed yesterday NEWvia mobile

They say location location location it is one of the first hotels en the hotel zone.Close to the airport.A nice hotel , Big room very spacious.The staff was very friendly and very helpful. A nice restaurant inside of the hotel.A good hotel at the right price. Beautiful beaches.

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1Thank Roynel
SHERMAN OAKS
Reviewed 2 days ago NEWvia mobile

We had our best hotel stay ever this past week at the Weston. The room was spacious and clean. The concierge, Benjamin was most helpful in explaining our options and then booking an excursion to Isla Contoy. The free breakfast buffet was sumptuous, created by Yasmin, the cook, and Martin, our waiter. The pool and beach were easy to reach....

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Helpful?
Thank bethboyd44
Amman, Jordan
Reviewed 3 days ago NEWvia mobile

I visited Bahrain for a business trip and I booked in Westin Resort &a Spa Cancun and it was great experience and very great hotel with very nice location and i found they hotel very clean and the team are wonderful

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Helpful?
Thank Amjad S
The_Westin-Cancun, Management Representative at The Westin Resort & Spa Cancun, responded to this review

Dear Amjad S, Thanks for sharing your comments. We're glad that you enjoyed your stay. Best regards, Gabriela Fuentes Management Representative

Brookfield, Illinois
Reviewed 5 days ago NEWvia mobile

My family & I stayed for 7 days.. We enjoyed every minute!! Very clean , amazing beds, everyone working was very friendly!! Only bad thing, is that there isn't any restaurants nearby, we didn't want to eat at the hotel everything..good thing we had a rental car!!

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Helpful?
Thank DonnaT538
The_Westin-Cancun, Management Representative at The Westin Resort & Spa Cancun, responded to this review

Dear Donna T, Thank you very much for taking the time to share your experience. We're glad to hear that you had a good time with us and enjoyed the Heavenly Beds, the attentive service of our people and the facilities. The next time you visit Cancún, we hope to have you back at The Westin. Warm regards, Gabriela Fuentes...

Walnut Creek, California
Reviewed 6 days ago NEW

I have stayed at The Westin before and I have never had any issues until visiting The Westin Resort in Cancun. Upon arrival, the concierge charged us an extra $30 a night because we had a total of 3 guests (although we had booked a room with 2 double beds). We spent over 2 hours in the lobby trying to...

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Helpful?
2Thank Villa87
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Villa87, Thanks for sharing your feedback. We regret to hear that your stay with us didn't meet your expectations. It is important to highlight that if your original booking is for two people, and there is an extra person, the extra person has an extra charge, due the reservation was in double occupancy, not triple. Regarding the missing of...

Reviewed 1 week ago via mobile

People are really nice and courteous. Food is delicious. Rooms have good space and are clean. Beach is quiet and clean. My kids loved the pools and the beach. In the afternoons there's an ice cream cart for after dinner. Definitely I will come back!!

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Helpful?
Thank leonfm74
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear leonfm74, Thank you very much for sharing your kind comments. We're glad to hear that you had a renewal stay and found our staff to be helpful and attentive, enjoyed the beautiful beach, culinary offer, and facilities. The next time you visit Cancún, we hope to have you back at The Westin. Warm regards, Zasha Pérez Gallardo SM Manager

Mexico City, Mexico
Reviewed 1 week ago

Nice hotel, great breakfast that couldn't be better, nice facilities, beautiful beach with good fun waves and steps away from calmer beach. Downside: Close to airport, away from the night life and good outside restaurants. Tub in room was stained, not very welcoming. Room service menu was meh. Could offer better poolside activities for the younger crowd. Pool is small...

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Helpful?
2Thank TerryGJ001
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear TerryGJ001, Thank you very much for taking the time to share your comments. We're glad to hear that you found the hotel nice and enjoyed the breakfast, facilities and beautiful beach. As well, we appreciate your constructive comments to help us to improve our opportunity areas and offer a better experience to our guests. The next time you visit...

Reviewed 1 week ago

We stayed at the Westin for 7 days. The staff were so hospitable and friendly, especially in the Royal Beach Club area. Our room was spacious and our view overlooked the ocean, which the kids loved to see. Unfortunately the service was really slow at all the restaurants. The breakfast at the Royal Beach Club was very good, as was...

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Helpful?
Thank Kassy S
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Kassy S, Thanks for taking the time to share your comments. It's good to hear that you enjoyed the kind service of our people, the Royal Beach Club and the culinary offer of our restaurants, the renewal treatments of the Heavenly Spa, and that your kids enjoyed the Westin Kids Club, we also appreciate your constructive comments to help...

Seattle
Reviewed 1 week ago via mobile

The front desk was very accommodating and allowed us to check in early for our one night stay. Everyone we encountered was courteous and very helpful. The grounds are well situated if you have an early departure to the airport. The beach area is lovely.

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Helpful?
Thank elmerray
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear elmerray, Thanks for sharing your kind comments. We're glad to hear that you had a renewal stay and enjoyed the beautiful beach and attentive service of our people. Hope to have you back soon. Best regards, Zasha Pérez Gallardo SM Manager

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $170 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
TripAdvisor is proud to partner with Travelocity, BookIt.com, Expedia, Orbitz, Hotels.com, Hotwire, Booking.com, HotelsforEveryone, Cancelon, Evoline ltd, HotelQuickly and TripOnline SA so you can book your The Westin Resort & Spa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#38 Luxury Hotel in Cancun
#45 Spa Hotel in Cancun
#47 Top resorts Hotel in Cancun
#52 Romantic Hotel in Cancun
#53 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort & Spa Cancun staff and other travellers.
297 questions
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Questions? Get answers from The Westin Resort & Spa Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice Lagoon view, but ocean view is always better”
TerryGJ001, 18 Apr 2017 | Read review
“Stay at the Royal Beach Club if you can. The service and staff are wonderful there! Not a lot of kid friendly things to do on the resort.”
950kassys, 17 Apr 2017 | Read review
“Royal Beach Club”
NYGirl10, 15 Apr 2017 | Read review
“If you can upgrade to the royal beach club with an ocean view it will definitely be worth it.”
karinabF3045JO, 12 Apr 2017 | Read review
“ocean view try to get balcony”
umber354, 7 Apr 2017 | Read review
5 of 5
Elvoline
US$103* /night
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TravelocityUS$125
Bookit.comUS$125
TripAdvisorUS$125
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Prices are for 1 room, 2 adults
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