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The Westin Resort & Spa Cancun

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The Westin Resort & Spa Cancun
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2,884 Reviews from our TripAdvisor Community

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Showing 2,379: English reviews
Lloydminster, Canada
Reviewed 2 days ago NEW

This resort is definitely beginning to show its age, but the facilities are of good quality, the pools are very well maintained and the property is fronted by one of the nicest beaches in Cancun. The exercise facility is small but equipment is well maintained and accessible 24 hours. I found the staff to be extremely friendly, helpful and courteous....

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Helpful?
1Thank vmokelky
Boardman, OH
Reviewed 2 days ago NEWvia mobile

We stayed here in January for a week, our first non inclusive experience in Cancun. Highly recommend upgrading to RBC because this includes breakfast in two locations and a decent cocktail (two) hours that included unlimited drinks, beer or wine and buffet of small plates. Coffee and fresh fruit available all day. The wait staff was highly attentive, courteous and...

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Helpful?
1Thank JCBurges
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear JCBurges, Thanks for taking the time to share your comments. We're glad to hear that you enjoyed the Royal Beach Club area and the breakfast and happy hour services, the beautiful lagoon view from your room, and of course, the attentive service of our people. Regarding the pools, we also have a pool by lagoon side, so when there...

Boston, Massachusetts
Reviewed 3 days ago NEW

The Westin was a beautiful resort, with all the pools and restaurants and everything but I feel that the best part was that we found a snorkeling spot 5 minutes walk from the resort. It it right after Club Med on the other side of the rocks. You had to pay 5$ to get a life vest to snorkel but...

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Helpful?
3Thank hannahmariejones
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear hannahmariejones, Thank you very much for taking the time to share your comments. We're glad to hear that you had a wonderful stay and enjoyed the snorkeling next to the reef. Hope to have you back soon. Warm regards, Zasha Pérez Gallardo SM Manager

Phoenix, Arizona
Reviewed 3 days ago NEW

I have been a returning guest at the Westin Cancun for many years. I had the good fortune of being upgraded to the Ocean Club. First of all, the staff of the Westin Cancun is always great. From the bell staff to housekeeping, everyone was great. Breakfast in the main restaurant was very nice. From the omelet bar to the...

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Helpful?
1Thank Al R
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Al R, Thanks for sharing your comments. It's always a pleasure to have you back in our resort, and we're glad to hear that you found our staff to be helpful and attentive, enjoyed the breakfast and cleaning of the rooms and facilities. We would like to inform that we're working in a deep renovation to offer to our...

New York City, New York
Reviewed 3 days ago NEW

I stayed at the Royal Beach Club. We are Starwood Lifetime Platinum. The check in process was very simple but roved yo be incomplete as to the procedures for the property and the amenities to be expected. Arrangements for pick up at the airport proved to be delayed although arrangements had been made prior to arrival date and the flight...

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Helpful?
1Thank jonathanzeichner
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear jonathanzeichner, Thanks for taking the time to share your comments. We're glad to hear that you found our property wonderful, nevertheless, we regret to know that you found our service under performing. We appreciate your constructive comments about this area, because offering a memorable service is our goal, and we're sorry to hear that we didn't achieved this with...

Reviewed 3 days ago NEW

I only stay at Westins and by far this has been the WORST!!! I hate to say that because the people here are so nice. Its not a management fault it's ownership fault. Obviously STARWOOD purchased a very old hotel and put the WESTIN name on it. I am not sure of that, but compared to other WESTINs this is...

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Helpful?
3Thank Chris Leevy J
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Reverend Chris Leevy Johnson, Thanks for taking the time to share your comments. We appreciate your kind words about our people, specially about Mitzi and Adrian, we all work with passion to give our guests the best experience, and we regret to hear that we didn't achieved this with you. We're sorry about the service inconveniences at Arrecifes restaurant...

Plymouth, Minnesota
Reviewed 3 days ago NEW

We got a great rate on this hotel through expedia and should have known looking at the reviews that the place was sub par. The biggest disappointment was the swimming pools were not heated and were cold, the only people who could stand the water were the lap swimmers who like 60 degree water. Sadly the ocean was too windy...

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Helpful?
Thank Sarah C
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Sarah C, Thanks for sharing your feedback. We're glad that you enjoyed the views from your room and found our staff friendly. Nevertheless, we regret to hear that your stay with us didn't meet your expectations. We're sorry that you felt the pools cold, and about the ocean, its swell depends of the wind, it's usually calm, but when...

New York
Reviewed 4 days ago NEW

I stayed here for one night before I travelled to Tulum. My room was dated but it was clean with views over the water. For the price that I paid was for what I got. But if I was going to Cancun for a vacation I would choose another hotel with updated rooms and grounds. Tip : It will be...

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Helpful?
Thank AJinNewYork
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear AJinNewYork, Thanks for taking the time to share your comments. It's good to hear that you enjoyed the view from your room, as well, we would like to inform you that we're working to renovate our facilities and offer a better product to our guests. Please, note that taxis services from the airport are not affiliated to the hotel....

Dallas, Texas
Reviewed 4 days ago NEW

We arrived to the hotel about 11am on January 11th. When checking in, the manager told us that our room would be ready at 1pm. He said we could go grab lunch and then come back and it would be ready. Since we did not have a room number, the bar by the pool was giving us a hard time...

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Helpful?
Thank l0uemt1976
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear l0uemt1976, Thanks for sharing your feedback. We regret to hear about the inconveniences during your stay, and we understand that a Management representative contacted your directly about your case. It's important to highlight that in your reservation terms and conditions you can consult the check in time (3:00 PM), and restrictions of the All Inclusive, as well, the day...

Michigan
Reviewed 4 days ago NEWvia mobile

The location is stunning but remote. It is 20 minutes from anything and although the food is good it is not good enough to eat 5 days/3 meals. The facilities are a bit dated but not bad. If you purchase the all inclusive packages make sure you have them explain thoroughly when and how they apply....there was some confusion. The...

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Helpful?
Thank dieseltug
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear dieseltug, Thanks for sharing your feedback. We're glad that you enjoyed the beautiful lagoon area, we're the only hotel in Cancún with this privileged location between the lagoon and the sea. Also, it's good to hear that you found our staff friendly and helpful, and enjoyed the food of our restaurants, we invite you to try our culinary stations...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $173 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Media 8, Inc., Orbitz, Travelocity and Jetsetter so you can book your The Westin Resort & Spa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#37 Luxury Hotel in Cancun
#42 Spa Hotel in Cancun
#45 Top resorts Hotel in Cancun
#51 On the Beach Hotel in Cancun
#52 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort & Spa Cancun staff and other travellers.
269 questions
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15 days ago

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Questions? Get answers from The Westin Resort & Spa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Royal Beach Club affiliated with the Westin Spa and Resor has the nicest rooms with large balconies overlooking the ocean.”
 of 5 bubbles vmokelky, 19 Jan 2017 | Read review
“no rooms are good - sorry”
 of 5 bubbles chrisleevyj, 18 Jan 2017 | Read review
“6th floor only with balconies either ocean view or lagoon view.”
 of 5 bubbles S6871HUsarahc, 18 Jan 2017 | Read review
“Rooms on the 6th floor with an ocean view have a balcony.”
 of 5 bubbles 849linetp, 10 Jan 2017 | Read review
“Ask for a view!”
 of 5 bubbles J4041QStimp, 10 Jan 2017 | Read review
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