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The Westin Resort & Spa Cancun

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The Westin Resort & Spa Cancun
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2,988 Reviews from our TripAdvisor Community

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Showing 2,465: English reviews
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United States
Reviewed 2 days ago NEW

Beautiful location, quiet beach, great pool with swim up bar. Good restaurants on site. Easy commute from airport. Easy to jump on a bus to go to other places on the peninsula. Staff friendly and professional.

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Helpful?
Thank 12DME
Ponce, Puerto Rico
Reviewed 4 days ago NEWvia mobile

I hesitate to write this review, as the Westin is preparing for a major renovation. However, we had a great visit and I would like to share our experience. As SPG members we were upgraded to the Royal Beach Club. The room was very large and the bathroom was spacious. The bed and bath linens were what you would expect...

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2Thank Tsa0531
Reviewed 4 days ago NEWvia mobile

My best friend and I stayed here 6 nights, the workers were friendly and awesome. Room up to par , great calm environment. Hotel food was average hotel food, room service was efficient. Best food is off of the resort. Other than being hungry on the resort our stay was amazing.

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1Thank Jacqueline O
Austin, TX
Reviewed 5 days ago NEW

This was our 3rd visit to Cancun and the 1st to The Westin Regina. Our opion is that the property is located on the best piece of property in Cancun. The reason being, it has the lagoon on one side and a beautiful beach on the other. It's also less than 15 minutes from the airport. The buildings are a...

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2Thank MikeandMoAustin
Harlingen, Texas
Reviewed 1 week ago

Hotel choices in Cancun are numerous to say the least, but this one is worth checking out for several reasons. The proximity to the airport and the Mayan Riviera is a plus. One can either head into town - Cancun - or head south to Playa del Carmen and other attractions. The public bus stops right in front of the...

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Thank NydiaTapiaGonzales
Asbury Park, New Jersey, Usa
Reviewed 1 week ago

If you booked this place do not believe anything the concierge says. They are only interested in getting you to go to a time share seminar. They recommend eating on premises when some of the best restaurants are just down the block, both casual & fine dining. Tours ? hah clueless . No idea of actual itineraries and can't describe...

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3Thank Baileysdad_13
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Baileysdad_13, Thanks for sharing your feedback. We regret to hear that your stay with us didn't meet your expectation. We appreciate your constructive comments regarding the concierge service, and we're sharing your comments with the general management to take the corrective measures and avoid similar incidents in the future. We're always working to improve in our opportunity areas to...

New York City, New York
Reviewed 1 week ago

Checked in on 3/6 let's not discuss how painfully slow that was #notechnology. Went to concierge (young woman) asked her where we could eat and listen to music. Bear in mind this is height of spring break & Cancun is jumping. With a straight face she tells us being this is Monday & there is no music anywhere in Cancun...

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Thank Centurygroup
New York City, New York
Reviewed 1 week ago

Spent a nice week in Cancun relaxing with my sister. We stayed on the opposite end, away from all the clubs and party scene. Contrary to what some may think, you CAN have a relaxing beach vacation in Cancun without all the drunken spring break shenanigans First impressions: The Westin is really close to the airport, maybe 15-20 minutes tops....

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1Thank Chrisbliss21
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Chrisbliss21, Thank you very much for taking the time to share your Westin experiences. We're glad to hear that you and your sister had a renewal time in our resort and that your stay with us meet your expectations. We appreciate your comments and the next time you visit Cancún, we hope to have you back at The Westin....

Joliet, Illinois
Reviewed 1 week ago via mobile

Stayed here with my family early March.... last time I was here was exactly 15 years ago. This hotel looks exactly the same it did back then. I was seriously hoping they would have remodeled, but nope! Anyways.... the good, Fairly clean rooms Excellent breakfast very tasty! Beach was not crowded Close to the airport The bad, Horrible wifi even...

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Helpful?
Thank laura a
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear laura a, Thanks for sharing your feedback. We regret that your stay with us didn't meet your expectations, and we truly appreciate your constructive comments about the service and other opportunity areas to help us to improve and offer a better experience to our guests. We would also like to inform you that we're already working on a deep...

Aberdeen, United Kingdom
Reviewed 1 week ago

The bad: Old hotel, needs maintenance Far from everything, except the airport Food is bad, not authentic or fresh tasting Front desk personnel seem uncaring, overworked and robotic- not a pleasant welcome Filthy carpets, grimy windows, broken toilets, just overall run-down The good: AC works relatively well The beach in front is not so crowded Close to the airport Bed...

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Helpful?
Thank mikeyg624
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear mikeyg624, Thanks for sharing your feedback. We regret to hear that your stay with us didn't meet your expectations. We appreciate your comments about our opportunity areas of improvement, also, we would like to inform you that we're already working in a renovation of our facilities to offer a better product to our guests. It's good to hear that...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $169 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#37 Luxury Hotel in Cancun
#44 Spa Hotel in Cancun
#46 Top resorts Hotel in Cancun
#52 On the Beach Hotel in Cancun
#52 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort & Spa Cancun staff and other travellers.
287 questions
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Questions? Get answers from The Westin Resort & Spa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms in the Royal Beach Club have balconies”
  • Room 2309 in the RBC
 of 5 bubbles MikeandMoAustin, 18 Mar 2017 | Read review
“Rooms close to the elevators to avoid long walks. Beach or lake view may determine cost.”
 of 5 bubbles NydiaTapiaGonzales, 16 Mar 2017 | Read review
“ocean view , check a/c noise , ants”
 of 5 bubbles Centurygroup, 15 Mar 2017 | Read review
“Beach views have nice views”
 of 5 bubbles mikeyg624, 13 Mar 2017 | Read review
“Ocean view but check sound level of a/c”
 of 5 bubbles R9902ZRstevek, 11 Mar 2017 | Read review
5 of 5