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Sun Palace

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5,774 Reviews from our TripAdvisor Community

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Showing 5,064: English reviews
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Eatonton Georgia
Reviewed yesterday NEWvia mobile

We had the BEST time!! Absolutely loved this resort! The food was out of this world! The staff we went over and beyond ! The New Years Eve party was so much fun! The all inclusive rates were a bit pricey but worth every penny. We used our 1500.00 credit towards the spa, chefs dinner,snorkeling and a wild cigarette boat...

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Thank Lynn P
Fargo, North Dakota
Reviewed yesterday NEW

Great resort, nice beach, staff are excellent - food is wonderful - SPA is okay - if you like a relaxed quiet place for adults only - this is the place. Room is nice - ocean view - First floor 111 - nice size and quiet

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Thank A K
Dieppe, Canada
Reviewed yesterday NEWvia mobile

My wife and I just walked out of a couples massage, Sandra and Fabiola were AMAZING masseuses! Thank you so much! The service on the beach has been perfect throughout our trip, Angel is the man, we don't have time to finish our drinks before he's back to take another order :) The food at all restaurants is great, with...

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Thank julesleb
Reviewed 2 days ago NEWvia mobile

First let me just say, this place is a great find!! First the good- the staff (Edwardo, the server on the beach, was incredible), the drinks were amazing, beach was great, pool was great, room was great! The bad- not much but the spa is way overpriced, gift shop is expensive, food especially desserts are just so so. All in...

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Helpful?
Thank Jeff T
pwinkler, General Manager at Sun Palace, responded to this review

It is always uplifting to read that you enjoyed Sun Palace. We thank you for your feedback and will work on the salient points you so kindly underscore as lacking. Hopefully this will be only the first of many of your visits. Best regards, pwinkler@palaceresorts.com

NH
Reviewed 2 days ago NEW

I will spare you the details about the hotel aside from the hotels are 3 star in my opinion except LeBlanc. The food is average, the places are slowly falling apart. Buyer beware. If you purchase a timeshare / membership program in Mexico you will regret it. They lied to my wife and I about the details of the membership...

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Thank snmurphy07
London, Ontario
Reviewed 2 days ago NEW

We have never been anywhere hot and researched VERY thoroughly, all of the resorts in Mexico and decided on the Sun Palace. We are extremely pleased with our choice. Sun Palace was the most incredible place. It is incredibly beautiful, spotlessly clean, lovely atmosphere. The staff are ALL incredible. I wish I remembered more of their names to call out...

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1Thank o_maria
pwinkler, General Manager at Sun Palace, responded to this review

A most enthralling honor to have surpassed your expectations. We are very happy to know that what we set out to do was successfully completed allowing your full enjoyment and more so, the desire to return. Thank you so much for the kindness of your comments. They are immensely valuable. See you soon! pwinkler@palaceresorts.com

North Potomac, Maryland
Reviewed 3 days ago NEW

The Sun Palace is located about 7 miles from Cancun's International Airport. It sits on a beautiful stretch of beach away from the more concentrated hotel district. Its a lovely all-inclusive resort with three infinity pools, a walk-up/swim up pool bar, snack bars, a lobby bar and a fully stocked room bar. Each room also has a balcony and a...

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2Thank Gary M
pwinkler, General Manager at Sun Palace, responded to this review

Not every February is like this one. Weather-wise it has been quite a specially benign month. This helps our case as the outside dinner restaurants are very pleasant. I am glad to see we made the grade towards your wishes and that our activities staff has a special mention. They work very hard. I am very inclined also to museums...

Indianapolis, Indiana
Reviewed 3 days ago NEW

My BF and I were given a free week at any Palace resort, so after much research we settled on the Sun Palace because it was Adults Only and was a smaller resort. I don't think we could have made a better choice. The service was great and everyone was very friendly. We were given a room on the 6th...

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Thank Nicole P
pwinkler, General Manager at Sun Palace, responded to this review

I am just so sorry you weren't here today. The ocean was perfect! When there are currents, our lifeguards have to be over-cautious of where they allow swimming. It is a pain but safety is non negotiable and I am sure you agree. In general I could say you had a good vacation and your comment of returning is the...

Toronto, Canada
Reviewed 4 days ago NEW

Unfortunately we were only able to stay 3 days, however, it was an amazing time. Always the highlight is seeing our best Palace friend Claudia. She is the best representative of the Palace brand....so very good at everything she does......thanks Claudia once again. We had the distinct pleasure of meeting Celic who was a delight to spend time with. Another...

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Thank cled
pwinkler, General Manager at Sun Palace, responded to this review

It is our pleasure to be your vacation choice. We are very honored by your steadfast support of Palace Resorts and are committed to serve you each time better. There is no way to repay your trust but to continue looking to offer the best service possible. Best regards, pwinkler@palaceresorts.com

columbia mo
Reviewed 4 days ago NEW

We traveled as 2 couples in a 2 bedroom presidential suite. None of us had been to a hotel on the strip and sun palace is a delightful cozy hotel. The staff went out if their way to be gracious and accommodating, always happy to please with a smile on their face. We found the $1 public bus was the...

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1Thank gwynneth13
pwinkler, General Manager at Sun Palace, responded to this review

You are very dear guests and it pains me to see you were not fully satisfied. Especially knowing that you are very generous in your opinions I must understand that the food you found to be sub-par. While it is not what we want for you, I do thank you for letting me know where our "opportunities of improvement" are....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $611 - $925 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, BookIt.com and Jetsetter so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
665 questions
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“upper floor are quiet with nice view”
 of 5 bubbles 54AK, 22 Feb 2017 | Read review
“Check on balcony size.”
 of 5 bubbles garymY4246NW, 20 Feb 2017 | Read review
“all rooms are excellent, presidential 123 was on the corner and offered views of the ocean, the loud pool and el alamo/quiet pool”
  • The view from room presidential 123
 of 5 bubbles gwynneth13, 19 Feb 2017 | Read review
“Ocean view - South East facing preferably. We had great views from the 3rd floor and no complaints about extraneous noise.”
 of 5 bubbles johnU934QT, 19 Feb 2017 | Read review
“we were on the 3rd floor concierge - great view!!”
 of 5 bubbles julie5128, 19 Feb 2017 | Read review
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