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07/05/2017 08/05/2017
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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$113
    US$595
    US$482
    US$595
    US$595
    Traveller (7140)
    Room & Suite (1889)
    Pool & Beach (1545)
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    Overview

    • Excellent72%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “oriental lounge” (188 reviews)
    “el alamo” (165 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    4 Star Hotel
    All hotel details
    Offers from Sun Palace
    Special Offer: $1500 Resort Credit
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Traveller rating
    Traveller type
    Time of year
    Language
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    Reviewed 2 days ago

    We stayed here in June 2016 and well what can I say about this place it is amazeballs from when we checked in to the time we checked out all the staff could not do enough for you. Our room was stunning absolutely beautiful it...More

    Helpful?
    Reviewed 2 days ago via mobile

    We stayed here in Sept 16 and picked it for the adults only status as I wanted a childfree holiday.. we laughed one evening when told by some other couples that it's listed in other countries as 'couples only'.. but that didn't concern us. We...More

    Helpful?1  
    Reviewed 3 days ago

    Sun Palace was not our first choice when we started our search for our trip. This was a mistake on our part, we visit Cancun quite often and normally stay at another property that we know and enjoy but they were booked up for the...More

    Helpful?2  
    Reviewed 3 days ago

    We were coincierage level. I wouldn't bother. All rooms are basically the same they don't even fill your ice bucket. Nobody approached me or told me where a special place to set outside was. A small roped off area on beach, but everyone sat there...More

    Helpful?
    Reviewed 4 days ago via mobile

    We had a great trip the Sun Palace is fabulous... couldn't get better service. Our daily housekeeper was Roboan who really worked hard and was a special young man. We hope he will soon move up and be able to receive English classes, so that...More

    Helpful?
    Response from pwinkler, General Manager at Sun Palace

    Very kind thoughts on this lad who has outshined many. I too hope he will be able to profit from the several options Palace Resorts offers our staff, be it English classes or one of the many other available. Thank you for letting me know...More

    Le Blanc Spa Resort
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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$361 - US$619 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Cancun
    • #10 Top resorts Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #17 Family Hotel in Cancun
    Photos
    Traveller (7140)
    Room & Suite (1889)
    Pool & Beach (1545)
    Dining (989)
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    Questions & AnswersAsk a question
    WVUeersFAN
    I received a response from Ulises Sosa to my original question about the resort credit and she said she sent me a message in my TA inbox but I have not received anything. I do have a couple of other questions prior to arrival. Can someone send me an email address for Ulises and/or the resort general inbox? Thank you!
    27 April 2017|
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    mikefish1950
    Read your review! I'am a member of Palace resorts and was thinking of staying there in the future. If your not a VIP member you were lounging in their area on the beach. There are three levels of membership I might add! (reg.,VIP & Diamond) Regular membership can't use that area either.The way to go is concierge level which is around $100 extra for the upgraded booze for the week and the beach area put a side for you! You mention the RIU? Now I've stayed three times there and it's a dump! Watered down booze and admitted by bartenders! Food is fair in the buffet and the same thing everyday! The speciality restaurants are a joke! And the swim up bar is a cesspool because nobody leaves to go to the bathroom! Had to go to Walmarts for vodka to get a buzz and the beer was cheap! I haven't stayed at the Sun but I've been to other Palace resorts and never was let down! Congrats on you Honeymoon and hope you have many more years together.Just couldn't believe your review and had to respond! Try the Moon Palace next time!
    26 April 2017|
    Answer Show all 2 answers
    Response from Concierge_Hotel_Zone | Property representative |
    Thank you so much for your comments mikefish1950, we appreciate all kind of feedback, either positive or negative, reading with pride those good comments that motivate us and keep us focused, and also taking note and... More
    0
    Votes
    Happysmilie
    Hi! I'm travelling to sun palace in May and was Wondering if anyone knows if they have hair straighteners in all the rooms? Or is it just certain room types? Thanks!
    24 April 2017|
    Answer Show all 2 answers
    Response from Concierge_Hotel_Zone | Property representative |
    Dear Happysmilie, Thank you so much for choosing Sun Palace! Yes, all of our rooms come equipped with hair straighteners and also hair dryers. Feel free to ask for more information, we're always eager to help. Kind... More
    1
    Vote
    Room Tips
    "Any there all perfect"
    Read review
    "President room"
    Read review
    "All of the are great, but we choose a suite at concierge level. Great!!"
    Read review
    "All of the rooms are ocean view. Some overlook the main pool/beach area, and that can be a bit noisy in the..."
    Read review