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26/11/2017 27/11/2017
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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
    +1 800-635-1836
    Hotel website
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    26/11/2017 27/11/2017
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    US$500
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    Traveller (7570)
    Room & Suite (1941)
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    Overview
    • Excellent74%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “palace resorts” (847 reviews)
    “resort credits” (765 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sun Palace
    Special Offer: $1500 Resort Credit
    Hotel deals
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    Rooms
    26 Nov27 Nov
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,229)
    There are newer reviews for Sun Palace
    See the most recent reviews
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    11 - 15 of 5,464 reviews

    Reviewed 1 week ago

    I admit that the Sun is my favorite of the Palace resorts, and this stay was no exception. As always, the staff worked tirelessly to ensure our comfort and anticipate our needs. In particular, Silvio at the pool took exceptional care of us and always...More

    Review collected in partnership with this hotel
    3  Thank lindagQ5275LL
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 1 week ago

    I have always been aware of the fact that we owe our success to our staff members. They work diligently to ensure our patrons receive the vacation experience they deserve and help us to accomplish our goals and guarantee your satisfaction. I will make sure...More

    Reviewed 1 week ago via mobile

    Sun Palace exceeded expectations! This place is a gem. We've stayed at one other Palace resort and will book again. The service was a total 5-star with Enodino, Chantal, Ana, Ivan, and Abimael all taking great care of us at the beach and at dinners...More

    3  Thank SweetSkyMom
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 1 week ago

    It is always good to receive our guest's comments, we appreciate your feedback and kindness. I will make sure all of the recognized staff members receive your comments, they will be happy to know about your recognition due to their outstanding performance. We will be...More

    Reviewed 1 week ago

    Great resort if you just want to relax (very quiet resort with little social activities) and eat really bad food. Waiters at the beach however are fantastic! There realistically are much better resorts in Cancun and down the Mayan. (Stick with room service...avoid the buffet.)

    1  Thank Michelle P
    Reviewed 1 week ago

    I organized our company event at the Sun Place which had 45 people attend from across Canada. The Service, food, hotel and location was the best Cancun could offer. I especially need to recognize Maria Rebeca Jara Maldonado, she is works in Conference Services and...More

    2  Thank TashaRifco
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 1 week ago

    Thank you so much for your comments! First of all, I am pleased to know our services, food and facilities were up to your expectations. We put special attention on these details since we believe they're an important part of everyone's vacation. Although this was...More

    Reviewed 1 week ago

    It really is a lovely place - the restaurants, the beach, the rooms, the service. Also thanks to Lomas Travel who provided the airport/hotel shuttle, and Southwest Airlines for an honest straight forward package deal. But we will not be returning to any Palace Resorts...More

    4  Thank sociallyliving
    Response from pwinkler, General Manager at Sun PalaceResponded 1 week ago

    Thank you for taking my call today. It was essential that we communicate in a more personal way given your dissatisfaction with this particular issue. I apologize once more for the inconveniences. They shall be handled according to our conversation. I do hope to be...More

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$350 - US$723 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Cancun
    • #8 Spa Hotel in Cancun
    • #8 Luxury Hotel in Cancun
    • #8 On the Beach Hotel in Cancun
    • #8 Top resorts Hotel in Cancun
    • #17 Family Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, BookIt.com, Agoda, Travelocity, Booking.com, Hotwire, Cheap Tickets and getaroom.com so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Sun Palace Hotel Cancun ,
    • Cancun Sun Palace
    Add Photo Photos
    Traveller (7570)
    Room & Suite (1941)
    Pool & Beach (1602)
    Dining (1028)
    Hotel & Grounds (3455)
    Bathroom (90)
    Business Centre & Event Rooms (32)
    Family and Play Areas (25)
    Nearby
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    Ask a question
    Questions & Answers
    Sophie G
    16 November 2017|
    Answer
    Response from GM_At_HotelZone | Property representative |
    Dear Sophie G, Thank you so much for contacting us! I will be happy to provide further information regarding your concerns. We have our own transfer service. I will be happy to contact you with them for a proper follow-up... More
    0
    Votes
    RJ1956
    13 November 2017|
    Answer
    Response from GM_At_HotelZone | Property representative |
    Dear RJ956, Thank you for sharing your question with us! Indeed, there's a dress code for the Italian restaurant "La Tratto", Ladies & Gentlemen - Casual elegance (No shorts allowed). We remain at your service! Best... More
    0
    Votes
    John D
    11 November 2017|
    AnswerShow all 2 answers
    Response from GM_At_HotelZone | Property representative |
    Thank you so much John D! You can rest assured it looks even better when you are here. Of course! Everyone is welcomed at Sun Palace as long as they come looking for quietness, relaxation and the best service from our... More
    1
    Vote
    Room Tips
    "Their Best feature is the location on the beautiful beach right in the south end Hotel Zone"
    Read review
    "ask for ocean view"
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    "Ask for ocean front room."
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    "All rooms have beautiful Ocean view"
    Read review
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