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Sun Palace

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1 room 2 adults 0 children
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Sun Palace
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5,830 Reviews from our TripAdvisor Community

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Showing 5,118: English reviews
Reviewed 1 week ago via mobile

Just got home from a week at Sun Palace. I've never stayed at an all-inclusive resort and really didn't know what to expect. We booked 5 nights to take advantage of the resort credit they are currently offering. The service was top-notch starting the moment we stepped out of our taxi. As soon as we checked in, the concierge team...

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Helpful?
3Thank Jenny H
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for enjoying our resort as much as you did. We are very proud of our team, both those you see and meet as well as those who work behind the scenes. My apologies for that one bad experience, I will certainly have a chat with those responsible. A smaller property is more agile and perceptive to individual requirements...

Reviewed 1 week ago via mobile

Stayed at the Sun Palace for my second time in February 2017. We went to the resort with two other couples to enjoy the adult only atmosphere. The resort staff by the pool and beach were all excellent. The food and service at the buffet for breakfast and lunch was great and in the Italian and steak restaurants were excellent....

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5Thank Charles B
Scranton, Pennsylvania
Reviewed 1 week ago

My wife and I vacation about 3 -4 times a year. I rarely stay at the same resort twice. This was my fourth time at the Sun Palace in Cancun Feb 8-15th 2017. So let’s get the bad and the ugly out of the way. There is no bad or ugly at all! Everything about this resort is awesome! Excellent...

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4Thank Terry C
pwinkler, General Manager at Sun Palace, responded to this review

You make an excellent point for Sun Palace and we appreciate it very much. Its so good to find a friendly voice! We are very proud to be your "home" and hope to continue in this special spot for your vacations for many more years to come. While traveling the world is certainly great, having a "pied á terre" in...

Atlanta, Georgia
Reviewed 1 week ago

We booked the Sun Palace (Adults Only), but found it not what we wanted by a LONG shot. This is an older premises, and did NOT live up to the 4.5-5.0 rating. 60 minutes after having seen our room, and checking out the place we had lunch on premises which was mediocre at best. Food was not high quality with...

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Helpful?
1Thank Kaptainkoolg
pwinkler, General Manager at Sun Palace, responded to this review

I am of course very unhappy about the circumstances of your visit and do apologize. We do not create our ratings. Our guests do. However, there are different tastes in everything and we are-as you aptly said-not what you wanted. I believe we did the only thing that could be done: Offer an acceptable alternative, which you enjoyed. Moon Palace...

A TripAdvisor Member
1 review
4 helpful votes
Reviewed 1 week ago via mobile

Sun palace is very clean, well maintained, and the staff makes you feel like royalty while you are staying there. My girlfriend and I stayed from 3/6 to 3/12 we were taken great care of from the time we stepped out of the shuttle until we got back on the shuttle. The food is always good every meal was top...

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4Thank A TripAdvisor Member
pwinkler, General Manager at Sun Palace, responded to this review

It is a real pleasure to know you were satisfied with your stay. Thank you also for your comments on entertainment, we are always in search of new talent that complies with the majority of our guests. If you have the time to do so I am very interested in specific ideas on music and shows. My e mail is...

Miamisburg, Ohio
Reviewed 1 week ago

The Sun is one of those places you just are so satisfied each trip you cant wait to return.We are palace elite members and could visit any palace property but the Sun is just the perfect location for my wife and I.The Palace offers every thing you could possibly want the beach,the pools,the rooms,the food and bars but more than...

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2Thank Fisheyes1234
pwinkler, General Manager at Sun Palace, responded to this review

A match made in Heaven! You are part of the Sun Palace family. So many times to our resort and so many more to come it is no wonder the staff considers you one of our own. The biggest accomplishment any hotel can hope for is kind, beautiful guests who see the product and services through eyes of loving care,...

Severn, Maryland
Reviewed 1 week ago

The first day I was not impressed. We had poor customer service at the Oriental restaurant. Javier provided bad service and was unapologetic. We mentioned it to customer service and they assured me this was not normal (if so, I was going to change hotels). Apparently, they must've spread the word because EVERYONE made sure we were pleased our entire...

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Helpful?
Thank tydunc
pwinkler, General Manager at Sun Palace, responded to this review

I really do not know if they spread the word or not. But am certainly glad you felt service was corrected. Thank you for your thoughts on how we should maybe improve certain issues and thank you for considering coming back. With best regards, pwinkler@palaceresorts.com

Emporia, Kansas
Reviewed 1 week ago via mobile

We've stayed at the palace resorts before, this trip was very average. Enjoyed the room but it was noisy, the drinks were made very weak and not consistent in taste. While dining my husband ordered a corona at dinner- it was served warm. 😤 service at the restaurants was very slow, had to ask for refills on beverages, food quality...

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Helpful?
1Thank amy m
pwinkler, General Manager at Sun Palace, responded to this review

Very sorry to read that we were not up to your expectations. I wish I could redo your experience again but that seems not to be possible and I understand. Should you change your mind, please let me know. I think we are good, solid product which can do much more for your satisfaction. Best regards, pwinkler@palaceresorts.com

Alamosa, Colorado
Reviewed 1 week ago

We had another fantastic trip to Sun Palace February 15-25. We are never disappointed staying there - staff, customer service, accommodations,and food are very good! If we want something, we just ask and the staff are so willing to help. We consider so many of them to be our friends and we feel so welcome everytime we see them. Special...

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Helpful?
1Thank Mary Y
pwinkler, General Manager at Sun Palace, responded to this review

Upon reading comments I go into your previous experiences to try and picture what kind of person you are. You are a Sun Palace person! We appreciate everything you write on our resort but most of all we are very proud to have you as a repeat guest. Please never change the way you are, no wonder everyone is fond...

New Jersey
Reviewed 1 week ago

My wife and I spent a week (March 2nd - 9th) at Sun Palace and had an amazing time. We are Palace Elite members and stayed in a Concierge Level room with an awesome oceanfront view and large balcony. I cant say enough about the staff, they are wonderful and the service they provide is utterly amazing. Their smiles and...

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Helpful?
Thank RMSNJ
pwinkler, General Manager at Sun Palace, responded to this review

Your kind mentions are always a happy moment. I cannot thank you enough! We appreciate having guests that enjoy what we offer and that let us know about it. May your visits continue to please. We are here for you always. Have a great day! pwinkler@palaceresorts.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $540 - $914 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#10 Top resorts Hotel in Cancun
#11 Spa Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 On the Beach Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
681 questions
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Concierge level rooms are a great upgrade.”
 of 5 bubbles phllb, 22 Mar 2017 | Read review
“All rooms are nice, obviously ocean view is preferable.”
 of 5 bubbles BuzzinaroundSandy, 22 Mar 2017 | Read review
“5th floor excellent--concierge floor”
 of 5 bubbles 413denniss, 21 Mar 2017 | Read review
“Get the $1500 resort credit to help pay for the activities that you can do.”
 of 5 bubbles G6716UIscotth, 21 Mar 2017 | Read review
“Junior Suite Ocean View. 6th floor have larger patio's. Can't beat the Presidential Suite as well if you really want to splurge!”
 of 5 bubbles 985terryc, 15 Mar 2017 | Read review
5 of 5