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Sun Palace

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Traveller (7843)
Room & Suite (2065)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“oriental lounge”(189 reviews)
“steak”(873 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Sun Palace
Offers & Announcements: Package Deal
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Rooms
9 Jul10 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,609)
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5,813 results
Traveller rating
4,200
1,135
338
90
50
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4,200
1,135
338
90
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11 - 15 of 5,813 reviews
Reviewed 1 week ago

We decided to go to México as it was on our buck list,travelled 8th May 2018 for 2 weeks with TUI holidays. Once landing in Mexico TUI reps didn’t have a clue we was sent to 3 different bus areas then told to stand and...More

7  Thank michellecoughlan2606
Reviewed 1 week ago

Stayed the Sun Palace for a few days during my honeymoon. The service was top notch and the food was delicious. My favourites were the fish tacos at the snack stand and the rib steak at the Steakhouse for dinner. The beach chairs were super...More

Review collected in partnership with this hotel
1  Thank christinafc
Response from GM_At_HotelZone, e-Concierge at Sun PalaceResponded 6 days ago

Dear christinafc, The most important thing for us is to know you had such fantastic experience during your stay. We all work very hard to surpass all of our guest's expectations so your feedback is greatly appreciated. We hope to have the chance to host...More

Reviewed 1 week ago

First time at Sun Palace, sixth time at a Palace resort and they never disappoint. All the staff are super friendly and willing to make your stay as pleasant as possible. Tropical Storm Alberto came through with clouds and rain for 3 days, but Miguel...More

Review collected in partnership with this hotel
2  Thank kcbergmo
Response from GM_At_HotelZone, e-Concierge at Sun PalaceResponded 6 days ago

Dear kcbergmo, First and foremost, thank you so much for choosing Sun Palace and for your valuable and continuous support. After six visits, we are truly pleased to know you still find reasons to come back. We hope to be honored with your visit once...More

Reviewed 1 week ago

The Sun Palace Resort in Cancun, Mexico. Once again we enjoyed another vacation week at our home away from home. This resort sets the standard for the hospitality industry in customer service, facility maintenance, employee orientation, and especially your comfort. Shuttle service to and from...More

6  Thank Ernestsworld
Response from GM_At_HotelZone, e-Concierge at Sun PalaceResponded 6 days ago

Dear Ernestsworld, We have no words to express our gratitude for your kindness, preference and continuous support. Thank you so much for being part of the Sun Palace family and for allowing us to be part of your vacation memories, we sincerely appreciate. As you...More

Reviewed 1 week ago

We spent a wonderful and relaxing week at the Sun Palace in Cancun. We had a room with an ocean view from the balcony and a view of the bay from the front door. Beautiful from both sides! The room itself was large and equipped...More

Review collected in partnership with this hotel
1  Thank Summerfun615
Response from GM_At_HotelZone, e-Concierge at Sun PalaceResponded 6 days ago

Dear Summerfun615, First and foremost, please allow us to thank you for choosing Sun Palace. We are glad to know you had such amazing experience during your stay, and that Sun Palace has exceeded all of your expectations. Your feedback is quite important to us...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$354 - US$619 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$354 - US$619 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (7843)
Room & Suite (2065)
Pool & Beach (1641)
Dining (1053)
Amenities (90)
Business Centre & Event Rooms (32)
Family and Play Areas (27)
Questions & Answers
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timsanders1972
13 June 2018|
Answer
Response from GM_At_HotelZone | Property representative |
Dear timsanders1972, Thank you so much for contacting us and most importantly, for your preference in Sun Palace, we look forward to welcoming you soon! Please note it is not possible to request a specific room number when... More
0
Votes
Google Translation
sunholidays_11
11 June 2018|
AnswerShow all 2 answers
Response from GM_At_HotelZone | Property representative |
Hello sunholidays_11, Thank you so much for getting in contact with us and most importantly, thank you for choosing Sun Palace. It will be a pleasure to provide assistance with your requests as well as provide all the... More
0
Votes
Google Translation
merrylandMd
30 May 2018|
AnswerShow all 2 answers
Response from GM_At_HotelZone | Property representative |
Dear merrylandMd, Thank you once again for sharing your question with us. Although we cannot predict the weather, Cancun is well known for its sunny days and warm nights, you can rest assured you will have a fantastic... More
0
Votes
Room Tips
"8th floor with sea view recommended"
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"All of the rooms have a great view. You can't go wrong."
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"Spend the extra money for an ocean view. Worth it!!"
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"Get a sea view room for sure! Room 208 was fabulous. Sitting in the hot tub looking out at the sea."
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