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Sun Palace

6,374 reviews
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Traveller (7679)
Room & Suite (2056)
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Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“oriental lounge”(188 reviews)
“el alamo”(170 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
Offers from Sun Palace
Offers & Announcements: $1500 Resort Credit
Hotel deals
Rooms
26 Feb27 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,374)Write a Review
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4,022
1,107
334
88
49
Show reviews that mention
All reviewsthe concierge leveloriental loungeel alamosteakpablo winklerla trattoitalian restaurantlobby baralamo restaurantroom serviceconcierge dinnerour honeymoonresort creditchef's dinneractivity poolfire showdinner on the beach
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2,051 - 2,055 of 5,600 reviews
Reviewed 4 March 2015

We stayed at the Sun Palace over the New Year holiday. For the most part, we had a very good time. It's an all inclusive, and they were very hospitable, and generous with their top shelf liquor. They had a great bar selection. Food: The...More

4  Thank 713frankc
Response from pwinkler, General Manager at Sun PalaceResponded 5 March 2015

Lessee: Hospitable, good drinks, good food. Good pools and clean beach. Nice room but outdated. There are balconies above. Good spa. I wonder why three points. Sincerely, pwinkler@palaceresorts.com

Reviewed 3 March 2015

This was our second stay at the Sun Palace. We were there in 2010 for our honeymoon and came back five years later. The staff prepared a "Happy Anniversary" sign for us - very nice touch. Later in the week, it was my husband's birthday,...More

4  Thank V5222NLlisap
Response from pwinkler, General Manager at Sun PalaceResponded 5 March 2015

So, I was wondering, given your very kind and favorable comments. Why 4 and not 5 stars? There must be a reason. There always is. I am curious. Best regards, pwinkler@palaceresorts.com

Reviewed 3 March 2015

So I've been to cancun palace and moon palace but this was my first time at sun palace and my boyfriends first time in cancun. We loved that it was 21+ only. Never had to deal with kids splashing around in the pool or rowdy...More

1  Thank Marie Anne P
Response from pwinkler, General Manager at Sun PalaceResponded 5 March 2015

Me too. Did I mention that our most enthusiastic guests are our members? I guess there is something to be said about memberships: They give you the sense of owning. My best suggestions are usually from our members. They care! And of course, visiting a...More

Reviewed 3 March 2015

We spent 5 days at the Sun Palace and had a wonderful time. The Sun Palace is a small resort where you immediately feel welcome and at home. The staff is very friendly and seem to be genuinely interested in ensuring that you have a...More

3  Thank Cydney D
Response from pwinkler, General Manager at Sun PalaceResponded 4 March 2015

An end is just the means for a new beginning. Thank you for enjoying so thoroughly. That is what we wish for every patron. We will see you soon, we hope. Be well and healthy. pwinkler@palaceresorts.com

Reviewed 2 March 2015

I just returned from my second trip to cancun, and this time I did not stay at Sun Palace. I stayed at another resort and I regret it. Sun Palace is perfect. Everyone was incredibly attentive and helpful. The resort was clean, well kept, and...More

4  Thank Justin V
Response from pwinkler, General Manager at Sun PalaceResponded 4 March 2015

Sometimes it takes a bit of comparison to be able to choose. I am also sorry you didn't stay with us on this second trip but if this is conducive to a third one with us, so be it. I thank you kindly for a...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$443 - US$686 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#8 Spa Hotel in Cancun
#8 On the Beach Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 Luxury Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$443 - US$686 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#8 Spa Hotel in Cancun
#8 On the Beach Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 Luxury Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (7679)
Room & Suite (2056)
Pool & Beach (1624)
Dining (1037)
Amenities (90)
Business Centre & Event Rooms (32)
Family and Play Areas (26)
Questions & Answers
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Tracy G
15 February 2018|
Answer
Response from GM_At_HotelZone | Property representative |
Dear Tracy G, Thank you so much for contacting us and sharing your concerns with us. I will be happy to provide follow-up and assistance, please be so kind to read your TripAdvisor inbox, I've shared a private message with... More
-1
Votes
SZQ
5 February 2018|
AnswerShow all 3 answers
Response from GM_At_HotelZone | Property representative |
Dear SZQ, Thank you so much for contacting us! Our guests may change their clothes at the gym area and also the spa. May I ask at what time are you arriving exactly? I've shared a private message with you and look forward... More
0
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Room Tips
"get up early to get a good pool chair"
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"Definitely choose a sea view!"
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"Ask for an upgrade to Concierge level on the 6th floor. It was extra, but worth it!"
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"Beautiful ocean view jacuzzi suite. Wonderful."
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